Service
Service is adequate.
Based on 383 guest reviews
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Learn moreRated 82/100 based on reviews from all travelers.
Fair Hotel.Service is adequate.
Rated 80/100 based on reviews from all travelers.
Fair Hotel.Rated 55/100 based on reviews from all travelers.
Fair Hotel.Service could be improved.
When you stay at Crowne Plaza London - Heathrow, an IHG Hotel in West Drayton, you'll be near the airport and within a 5-minute drive of Stockley Park. This 4-star hotel is 7.5 mi (12 km) from Twickenham Stadium and 8.1 mi (13 km) from Windsor Castle.
Enjoy British cuisine at Orwells Brasserie, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge. English breakfasts are available daily from 6 AM to 10 AM for a fee.
Make yourself at home in one of the 465 guestrooms featuring minibars and plasma televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and bathrobes. Conveniences include phones, as well as safes and desks.
Distances are displayed to the nearest 0.1 mile and kilometer.
Stockley Park - 1.3 km / 0.8 mi
London Motor Museum - 3.2 km / 2 mi
Brunel University - 4.1 km / 2.5 mi
Colne Valley Regional Park - 10.5 km / 6.5 mi
Twickenham Stadium - 12 km / 7.5 mi
Pinewood Studios - 12.6 km / 7.9 mi
St. Georges Chapel - 12.7 km / 7.9 mi
Theatre Royal - 12.7 km / 7.9 mi
Syon Park - 12.8 km / 7.9 mi
Windsor Castle - 13 km / 8.1 mi
Royal Holloway, University of London - 13.7 km / 8.5 mi
Bushy Park - 13.9 km / 8.6 mi
Runnymede - 14.4 km / 8.9 mi
Twickenham Stoop - 14.4 km / 9 mi
Royal Botanic Gardens, Kew - 14.8 km / 9.2 mi
The nearest airports are:
Heathrow Airport (LHR) - 4 km / 2.5 mi
Gatwick Airport (LGW) - 71.7 km / 44.6 mi
London City Airport (LCY) - 99.2 km / 61.6 mi
Luton Airport (LTN) - 56 km / 34.8 mi
The preferred airport for Crowne Plaza London - Heathrow, an IHG Hotel is Heathrow Airport (LHR).
Featured amenities include a business center, express check-in, and express check-out. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Take advantage of recreational opportunities offered, including a health club, an indoor pool, and a spa tub. This hotel also features complimentary wireless Internet access, concierge services, and a ballroom.
Only dogs and cats are allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Pets allowed
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Property is cleaned with disinfectant
Staff wears personal protective equipment
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is available
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Individually-wrapped food options are available for dinner
Individually-wrapped food options are available through room service
Gap period enforced between guest stays - 72 hours
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Cashless transactions are available
Masks are compulsory at the property
Contactless food service / room service is available
Reservation might be required for some facilities onsite
Food service has been amended for enhanced safety
Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
Property confirms they are implementing enhanced cleaning measures
The Crowne Plaza Hotels highlights above are subject to change without notice.