Europa Gatwick Hotel & Spa

Balcombe Road, Crawley RH10 7ZR GB
View map Reservations: +44 808 164 1057
3.0 Star property In Crawley (Maidenbower)
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Poor
2.0/5

Based on 2254 guest reviews

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  • Free WiFi
  • Number of indoor pools - 1
  • Free WiFi (limited) time - 20
  • Free WiFi (limited) duration - per day
  • Breakfast available (surcharge)
  • Smoke-free property
  • Fitness facilities
Select your room:
06/25/2022 - 06/26/2022
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5 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Summary of verified reviews

Rated 56/100 based on reviews from all travelers.

Close to Gatwick Airport. Close to parking areas and the airport. Room needs to be improved. Vibe is not too good.

Location

61/100
347 reviews

Location is ok. Accessible by car, but parking is a hassle. Good access to airport. Affordable parking. Not many options for shopping.

WiFi

59/100
74 reviews

WiFi is decent and okay-priced. Wifi quality could be improved.

Service

58/100
575 reviews

Fairly friendly, professional staff, but complaints about reception. Old, neglected rooms with uncomfortable beds, yet lovely views. Housekeeping and management are lacking. Booking process should be better organized. Hotel security can be an issue. Room service is average.

Breakfast

47/100
124 reviews

Some complaints about quality and price of breakfast.

Food

37/100
196 reviews

Poor dining experience with untidy dining area. Food prices are okay, but sub-par menu. Low rated side dishes and snacks.

Comfort

35/100
458 reviews

Rooms with complaints about size, comfort, and A/C. Rooms are small and noisy, with subpar beds.

Room

35/100
983 reviews

Small, outdated rooms in need of better maintenance. Badly cleaned rooms and uncomfortable beds and furniture. Small rooms and poorly cleaned bathrooms. Shower can be a problem. No views, TV's and A/C substandard.

Vibe

31/100
192 reviews

Atmosphere not particularly friendly, giving poor vibes. Hotel could use some updating. Hotel could be more stylish. Entrance area is ok.

Cleanliness

29/100
490 reviews

Rooms, bathrooms and dining area all need more cleaning. Hotel facilities could use a good clean.

Amenities

27/100
268 reviews

Outdated facilities with a decent entrance area. Architecture not so nice. Elevator in need of updating.

Rated 50/100 based on reviews from couples.

Location

66/100
102 reviews

Location is ok. Parking is rare. Good access to airport. Affordable parking.

Value

63/100
62 reviews

Fairly good value for money. Internet is affordable.

Service

63/100
160 reviews

The service was acceptably friendly and professional, with decent reception staff. Housekeeping can be a problem. Hotel security can be an issue. Bar service is acceptable.

Breakfast

49/100
39 reviews

Breakfast can be improved.

Bar

49/100
31 reviews

Bar could improve. Bar service is acceptable.

WiFi

41/100
14 reviews

Wifi quality could be improved. Internet is affordable.

Food

37/100
52 reviews

Dining is not great with untidy dining area and poor menu.

Room

31/100
295 reviews

Poorly-maintained, small, old rooms with inadequate A/C. Untidy rooms with bad beds, TV's, furniture. Small rooms and poorly cleaned bathrooms. Shower can be a problem.

Comfort

27/100
154 reviews

Rooms with complaints about size, comfort, and A/C. Rooms are small and noisy, with subpar beds.

Vibe

24/100
49 reviews

Atmosphere not particularly friendly, giving poor vibes. Hotel could use some updating. Hotel could be more stylish.

Cleanliness

21/100
148 reviews

Rooms, bathrooms and dining area all need more cleaning. Hotel facilities could use a good clean.

Amenities

20/100
76 reviews

Hotel grounds not rated highly, with outdated facilities. Architecture not so nice.

Rated 45/100 based on reviews from families.

Value

65/100
20 reviews

Fairly good value for money.

Location

58/100
41 reviews

Decent location, but problems with parking. Good access to airport.

Service

54/100
83 reviews

Complaints about the reception staff, but the service is somewhat friendly.

Breakfast

47/100
19 reviews

Breakfast can be improved.

WiFi

44/100
8 reviews

Wifi quality could be improved.

Comfort

37/100
69 reviews

Small, uncomfortable rooms with subpar beds and too much noise.

Food

34/100
25 reviews

Dining experience could be nicer.

Room

32/100
146 reviews

Older, smaller rooms with poor maintenance and televisions. Uncomfortable beds and furniture, and badly cleaned rooms and bathrooms. Shower can be a problem.

Cleanliness

31/100
91 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

Vibe

26/100
34 reviews

Atmosphere not particularly friendly, giving poor vibes. Hotel could use some updating. Hotel could be more stylish. Entrance area is ok.

Amenities

24/100
50 reviews

Uninspiring buildings and a so-so entrance area. Architecture not so nice.

Rated 53/100 based on reviews from solo travelers.

Good fitness area.

Location

61/100
59 reviews

Location is ok. Accessible by car, but parking is a hassle. Affordable parking.

Service

55/100
88 reviews

Fairly friendly, professional staff, but complaints about reception.

Breakfast

45/100
20 reviews

Breakfast can be improved.

WiFi

44/100
15 reviews

Wifi quality could be improved.

Comfort

41/100
72 reviews

Small, uncomfortable rooms with subpar beds and too much noise.

Room

40/100
150 reviews

Older, smaller rooms with poor maintenance and televisions. Uncomfortable beds and furniture, and badly cleaned rooms and bathrooms. Shower can be a problem.

Cleanliness

37/100
70 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

Food

37/100
22 reviews

Food could be better.

Amenities

33/100
37 reviews

Hotel buildings could use some improvement.

Vibe

29/100
23 reviews

Atmosphere not particularly friendly, giving poor vibes. Hotel could use some updating. Hotel could be more stylish.

Rated 51/100 based on reviews from business travelers.

Affordable parking.

Location

61/100
51 reviews

Location is ok. Parking is rare. Affordable parking. Not many options for shopping.

Service

52/100
59 reviews

Fairly friendly, professional staff, but complaints about reception.

Bar

49/100
9 reviews

Bar could improve.

Breakfast

47/100
16 reviews

Breakfast can be improved.

WiFi

44/100
13 reviews

Wifi quality could be improved. Internet is affordable.

Comfort

41/100
42 reviews

Small, uncomfortable rooms with subpar beds and too much noise.

Room

38/100
121 reviews

Older, smaller rooms with poor maintenance and televisions. Uncomfortable beds and furniture, and badly cleaned rooms and bathrooms. Shower can be a problem.

Food

34/100
23 reviews

Food could be better.

Cleanliness

32/100
60 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

Vibe

30/100
30 reviews

Vibe is not too good. Hotel could use some updating. Hotel could be more stylish.

Amenities

27/100
30 reviews

Hotel buildings could use some improvement.

Rated 47/100 based on reviews from all travelers.

Close to Gatwick Airport. Close to parking areas and the airport. Room needs to be improved. Vibe is not too good.

Location

62/100
6 reviews

Location is ok.

Room

27/100
9 reviews

Poor rooms and bathrooms.

Rated 47/100 based on reviews from all travelers.

Close to Gatwick Airport. Close to parking areas and the airport. Room needs to be improved. Vibe is not too good.

Location

61/100
334 reviews

Location is ok. Accessible by car, but parking is a hassle. Good access to airport. Affordable parking. Not many options for shopping.

WiFi

60/100
72 reviews

WiFi is decent and okay-priced. Wifi quality could be improved.

Service

58/100
564 reviews

Fairly friendly, professional staff, but complaints about reception. Old, neglected rooms with uncomfortable beds, yet lovely views. Housekeeping and management are lacking. Booking process should be better organized. Hotel security can be an issue. Room service is average.

Breakfast

50/100
117 reviews

Breakfast is decent but expensive.

Comfort

34/100
450 reviews

Rooms with complaints about size, comfort, and A/C. Rooms are small and noisy, with subpar beds.

Room

34/100
956 reviews

Small, outdated rooms in need of better maintenance. Badly cleaned rooms and uncomfortable beds and furniture. Small rooms and poorly cleaned bathrooms. Shower can be a problem. No views, TV's and A/C substandard.

Food

34/100
190 reviews

Poor dining experience with untidy dining area. Food prices are okay, but sub-par menu. Low rated side dishes and snacks.

Vibe

31/100
184 reviews

Atmosphere not particularly friendly, giving poor vibes. Hotel could use some updating. Hotel could be more stylish. Entrance area is ok.

Cleanliness

29/100
480 reviews

Rooms, bathrooms and dining area all need more cleaning. Hotel facilities could use a good clean.

Amenities

27/100
263 reviews

Outdated facilities with a decent entrance area. Architecture not so nice. Elevator in need of updating.

Rated 46/100 based on reviews from couples.

Location

69/100
97 reviews

Location is ok. Parking is rare. Good access to airport. Affordable parking.

Value

65/100
59 reviews

Fairly good value for money. Internet is affordable.

Service

63/100
158 reviews

The service was acceptably friendly and professional, with decent reception staff. Housekeeping can be a problem. Hotel security can be an issue. Bar service is acceptable.

Bar

49/100
31 reviews

Bar could improve. Bar service is acceptable.

Breakfast

48/100
37 reviews

Breakfast can be improved.

WiFi

41/100
13 reviews

Wifi quality could be improved. Internet is affordable.

Food

37/100
52 reviews

Dining is not great with untidy dining area and poor menu.

Room

31/100
288 reviews

Poorly-maintained, small, old rooms with inadequate A/C. Untidy rooms with bad beds, TV's, furniture. Small rooms and poorly cleaned bathrooms. Shower can be a problem.

Comfort

26/100
151 reviews

Rooms with complaints about size, comfort, and A/C. Rooms are small and noisy, with subpar beds.

Vibe

25/100
45 reviews

Atmosphere not particularly friendly, giving poor vibes. Hotel could use some updating. Hotel could be more stylish.

Cleanliness

21/100
147 reviews

Rooms, bathrooms and dining area all need more cleaning. Hotel facilities could use a good clean.

Amenities

21/100
75 reviews

Hotel grounds not rated highly, with outdated facilities. Architecture not so nice.

Rated 42/100 based on reviews from families.

Value

65/100
20 reviews

Fairly good value for money.

Location

58/100
41 reviews

Decent location, but problems with parking. Good access to airport.

Service

54/100
83 reviews

Complaints about the reception staff, but the service is somewhat friendly.

Breakfast

47/100
19 reviews

Breakfast can be improved.

WiFi

44/100
8 reviews

Wifi quality could be improved.

Comfort

37/100
69 reviews

Small, uncomfortable rooms with subpar beds and too much noise.

Food

34/100
25 reviews

Dining experience could be nicer.

Room

32/100
141 reviews

Older, smaller rooms with poor maintenance and televisions. Uncomfortable beds and furniture, and badly cleaned rooms and bathrooms. Shower can be a problem.

Cleanliness

31/100
89 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

Vibe

27/100
33 reviews

Atmosphere not particularly friendly, giving poor vibes. Hotel could use some updating. Hotel could be more stylish. Entrance area is ok.

Amenities

24/100
49 reviews

Uninspiring buildings and a so-so entrance area. Architecture not so nice.

Rated 49/100 based on reviews from solo travelers.

Good fitness area.

Location

60/100
56 reviews

Location is ok. Accessible by car, but parking is a hassle. Affordable parking.

Service

56/100
86 reviews

Fairly friendly, professional staff, but complaints about reception.

Breakfast

48/100
19 reviews

Breakfast can be improved.

WiFi

44/100
15 reviews

Wifi quality could be improved.

Comfort

39/100
69 reviews

Small, uncomfortable rooms with subpar beds and too much noise.

Room

39/100
145 reviews

Older, smaller rooms with poor maintenance and televisions. Uncomfortable beds and furniture, and badly cleaned rooms and bathrooms. Shower can be a problem.

Cleanliness

36/100
68 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

Food

36/100
21 reviews

Food could be better.

Amenities

33/100
37 reviews

Hotel buildings could use some improvement.

Vibe

29/100
22 reviews

Atmosphere not particularly friendly, giving poor vibes. Hotel could use some updating. Hotel could be more stylish.

Rated 46/100 based on reviews from business travelers.

Affordable parking.

Location

61/100
51 reviews

Location is ok. Parking is rare. Affordable parking. Not many options for shopping.

Service

52/100
59 reviews

Fairly friendly, professional staff, but complaints about reception.

Bar

49/100
9 reviews

Bar could improve.

Breakfast

47/100
16 reviews

Breakfast can be improved.

WiFi

44/100
13 reviews

Wifi quality could be improved. Internet is affordable.

Comfort

41/100
42 reviews

Small, uncomfortable rooms with subpar beds and too much noise.

Room

38/100
121 reviews

Older, smaller rooms with poor maintenance and televisions. Uncomfortable beds and furniture, and badly cleaned rooms and bathrooms. Shower can be a problem.

Food

34/100
23 reviews

Food could be better.

Cleanliness

32/100
60 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

Vibe

30/100
30 reviews

Vibe is not too good. Hotel could use some updating. Hotel could be more stylish.

Amenities

27/100
30 reviews

Hotel buildings could use some improvement.

Review Semantics by TrustYou

Property description

Located in Crawley (Maidenbower), Europa Gatwick Hotel & Spa is within a 5-minute drive of Worth St. Nicholas' Church and Manor Royal Business Park. This hotel is 2.8 mi (4.5 km) from Tulley's Farm and 15 mi (24.2 km) from South Downs National Park.

Satisfy your appetite for lunch or dinner at the hotel's restaurant, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge. Full breakfasts are served on weekdays from 7 AM to 9:30 AM and on weekends from 7:30 AM to 10 AM for a fee.

Make yourself at home in one of the 246 guestrooms. Wireless Internet access (surcharge) keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and complimentary newspapers, and housekeeping is provided daily.

Distances are displayed to the nearest 0.1 mile and kilometer.

Worth St. Nicholas' Church - 0.8 km / 0.5 mi
High Weald - 1.3 km / 0.8 mi
Worth Way Country Park - 2.4 km / 1.5 mi
Tilgate Park - 2.6 km / 1.6 mi
Hawth Theatre - 2.8 km / 1.7 mi
Tulley's Farm - 3.5 km / 2.1 mi
County Mall Shopping Centre - 4 km / 2.5 mi
Manor Royal Business Park - 4.1 km / 2.5 mi
Crawley Town Hall - 4.1 km / 2.6 mi
K2 Crawley Leisure Center - 4.1 km / 2.6 mi
Broadfield Stadium - 4.1 km / 2.6 mi
St. John the Baptist Church - 4.2 km / 2.6 mi
Ardingly Reservoir - 6.8 km / 4.2 mi
High Beeches Garden - 6.8 km / 4.2 mi
Effingham Park Golf Course - 7.9 km / 4.9 mi

The nearest airports are:
Gatwick Airport (LGW) - 7.2 km / 4.5 mi
Heathrow Airport (LHR) - 73.3 km / 45.5 mi
London City Airport (LCY) - 78.2 km / 48.6 mi

The preferred airport for Europa Gatwick Hotel & Spa is Gatwick Airport (LGW).

Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.

Enjoy a range of recreational amenities, including an indoor pool, a spa tub, and a sauna. This hotel also features complimentary wireless Internet access, wedding services, and a fireplace in the lobby.

Amenities / Features

  • Check-in: 4:00 PM
  • Check-out: 10:00 AM
  • Minimum age of oldest guest: 18
  • Dry cleaning/laundry service
  • Long-term parking (surcharge)
  • Ballroom
  • Television in common areas
  • Free WiFi
  • Number of bars/lounges - 1
  • Number of spa tubs - 1
  • Number of indoor pools - 1
  • Garden
  • In-room accessibility
  • Wheelchair accessible parking
  • Wedding services
  • Accessible bathroom
  • Fireplace in lobby
  • Free WiFi (limited) time - 20
  • Free WiFi (limited) duration - per day
  • Luggage storage
  • Total number of rooms - 246
    • Express check-out
    • Multilingual staff
    • Business center
    • 24-hour front desk
    • Breakfast available (surcharge)
    • Number of restaurants - 1
    • Safe-deposit box at front desk
    • Smoke-free property
    • Laundry facilities
    • Sauna
    • Steam room
    • Elevator
    • Fitness facilities
    • Conference space
    • Self parking (surcharge)
    • Wheelchair accessible path of travel

    Airport & shuttle information

    Gatwick Airport (5 miles)

    Is there an airport shuttle? Sorry but no airport shuttle is available.

    Pet friendly?

    Only dogs and cats are allowed

    Pets allowed

    Dogs and cats are welcome at GBP10 per animal per night or GBP 25 per stay. They are not allowed in any public areas. Guide dogs are free of charge.

    Misc. fees / Policies

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.

    • Breakfast fee: between GBP 10.00 and GBP 15.00 for adults, GBP 5.00 and GBP 10.00 for children (approximately)
    • Fee for in-room wireless Internet: GBP 7 per 24-hour period (rates may vary)
    • Self parking fee: GBP 10 per day
    • Extended parking fee: GBP 10 per day
    • Pet fee: GBP 10.00 per pet, per stay (maximum GBP 25 per stay)
    • Early check-in fee: GBP 10.00 (subject to availability)
    • Late check-out fee: GBP 15.00 (subject to availability)
    • Facilities fee: GBP 4.00 per person, per day and includes use of: sauna; spa; swimming pool; fitness facilities

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    • Free WiFi in public areas is limited to 20 minutes per day.
    • This property advises that enhanced cleaning and guest safety measures are currently in place.
    • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
    • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.
    • Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

    Cleaning policies

    Property is cleaned with disinfectant

    Staff wears personal protective equipment

    Shield between guests and staff in main contact areas

    Guests are provided with free hand sanitizer

    Social distancing measures are in place

    Individually-wrapped food options are available

    Individually-wrapped food options are available for breakfast

    Individually-wrapped food options are available for lunch

    Individually-wrapped food options are available for dinner

    Individually-wrapped food options are available through room service

    Bed sheets and towels are washed at a temperature of at least 60°C/140°F

    Commonly-touched surfaces are cleaned with disinfectant

    Property confirms they are implementing guest safety measures

    Essential workers only - NO

    Property confirms they are implementing enhanced cleaning measures

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