Holiday Inn London Kensington Forum An Ihg Hotel

97 Cromwell Road, London, ENGLAND SW74DN GB
View map Reservations: +44 808 164 1057
4.0 Star property
IHG launches IHG Way of Clean program: Reduced contact at check-in / reception services; Visible verification of sanitized items in guest rooms; Additional deep cleaning of high touch surfaces, social distancing in public spaces; New standards and service approach to buffets, banquets, room-service and catering.
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Average
3.0/5

Based on 3644 guest reviews

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  • Pet friendly
  • Fitness and health centre
  • 906 rooms in property
  • 27 floors in property
  • Check-in: 03:00 PM
  • Check-out: 12:00 PM
  • Last renovated in 2003
  • Meeting space
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05/21/2022 - 05/22/2022
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5 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Summary of verified reviews

Rated 74/100 based on reviews from all travelers.

"Fair business hotel. Close to Gloucester Road. Good for sightseeing with access to public transportation."

Location

94/100
811 reviews

"Great location. Close to public transport and the train." Central location with great sightseeing, dining out and shopping. Pricey, inconvenient parking. Reasonably accessible by car.

Breakfast

74/100
410 reviews

"Tasty yet pricey breakfasts."

Service

71/100
836 reviews

"Reception friendly and relatively professional, with great restaurant service." Housekeeping and management are lacking. Room service could have been improved. Booking process should be better organized.

WiFi

56/100
26 reviews

"Regular internet service. Wifi quality could be improved."

Room

45/100
1103 reviews

"Wonderful views but complaints about room maintenance and cleanliness." Small rooms and poorly cleaned bathrooms. Small rooms with poor furniture, A/C, and TV's. Decent beds and minibars. Shower can be a problem.

Comfort

44/100
485 reviews

"Small rooms with comfort and noise issues." Small rooms and poor A/C, but decent beds.

Cleanliness

42/100
473 reviews

"Rooms, bathrooms and dining area all need more cleaning." Moderately clean hotel facilities.

Vibe

39/100
250 reviews

"Atmosphere not particularly friendly, giving poor vibes." Hotel could use some updating. Entrance area is ok. Hotel could be more stylish. Good for business people. Luxury hotel. Nice for romantic trips.

Food

33/100
156 reviews

"Poorly rated dining experience, overall, with particularly disliked pork dishes." Food prices are okay, but sub-par menu. Complaints about restaurant cleanliness, sides, and desserts.

Pool

0/100
7 reviews

"Pool should be renewed."

Rated 68/100 based on reviews from couples.

"Good restaurant service. Good restaurants & bars in the area."

Location

93/100
255 reviews

"Great location. Close to public transport and the train." Pricey, inconvenient parking. Great sightseeing, restaurants and shopping nearby. Reasonably accessible by car.

Breakfast

76/100
133 reviews

"Tasty yet pricey breakfasts."

Service

69/100
212 reviews

"Service is relatively professional, but reception and housekeeping are not great." Friendly service, especially in the restaurant. Room service could have been improved.

Amenities

47/100
95 reviews

"Meeting & event facilities should be improved." Outdated facilities with a decent entrance area. Architecture not so nice. Elevator in need of updating.

Comfort

46/100
159 reviews

"Small suites with problems of comfort and noise. Average beds."

Room

44/100
329 reviews

"Small, outdated rooms in need of better maintenance." Small rooms and poorly cleaned bathrooms. Poor TV's and furniture, and inadequate room cleanliness. Lovely views and decent beds. Shower can be a problem.

Cleanliness

41/100
143 reviews

"Bathrooms and rooms are untidy. Moderately clean hotel facilities."

WiFi

39/100
7 reviews

"Wifi quality could be improved."

Vibe

36/100
72 reviews

"Atmosphere not particularly friendly, giving poor vibes." Hotel could use some updating. Entrance area is ok. Hotel could be more stylish.

Food

32/100
48 reviews

"Food and menu are not highly reviewed. Bad desserts & fruits."

Rated 67/100 based on reviews from families.

"Near city centre."

Location

97/100
220 reviews

"Well-located, although unfortunately the parking isn't easy." Close to public transport and the train. Great sightseeing, restaurants and shopping nearby.

Breakfast

75/100
126 reviews

"Tasty yet pricey breakfasts."

Service

70/100
215 reviews

"Management seems lacking, with badly rated housekeeping, but friendly service." Average reception and service professionalism is typical. Room service could have been improved.

Amenities

43/100
61 reviews

"Great entrance area, but outdated facilities." Elevator in need of updating. Architecture not so nice.

Room

35/100
284 reviews

"Impressive views, but rooms seem aged, small, and unmaintained." Untidy rooms with bad beds, TV's, furniture. Small rooms and poorly cleaned bathrooms. Shower can be a problem. Acceptable minibar.

WiFi

35/100
5 reviews

"Complaints about WiFi."

Cleanliness

34/100
132 reviews

"Rooms, bathrooms and dining area all need more cleaning." Moderately clean hotel facilities.

Vibe

33/100
66 reviews

"Atmosphere not particularly friendly, giving poor vibes." Hotel could use some updating. Pleasant entrance area. Hotel could be more stylish.

Comfort

32/100
128 reviews

"Uncomfortable, cramped rooms, with poor beds." A bit too noisy and some complaints about the size of the bathrooms.

Food

32/100
49 reviews

"Bad overall dining experience with a bad menu." Untidy dining area and side dishes are not great.

Rated 68/100 based on reviews from solo travelers.

"Great view."

Location

91/100
73 reviews

"Good location, close to public transport." Good shopping and sightseeing.

Breakfast

70/100
33 reviews

"Tasty breakfast."

Service

69/100
97 reviews

"Friendly but only somewhat professional service with okay reception and poor housekeeping." Room service could have been improved.

Room

59/100
108 reviews

"Rooms outdated with poor minibars, but beds are acceptable." Small, poorly cleaned and maintained rooms and bathrooms. Great views, but low quality air conditioning, televisions, and furnishing. Shower can be a problem.

Cleanliness

41/100
44 reviews

"Bathrooms and rooms are untidy. Moderately clean hotel facilities."

Food

32/100
20 reviews

"Food and menu are not highly reviewed."

Vibe

31/100
24 reviews

"Vibe is not too good. Hotel could use some updating." Entrance area is ok.

Rated 66/100 based on reviews from business travelers.

"Friendly service. Fantastic service."

Location

94/100
30 reviews

"Good location, close to public transport."

Service

75/100
35 reviews

"Friendly service, and reception was okay."

Breakfast

71/100
10 reviews

"Tasty breakfast."

Cleanliness

41/100
18 reviews

"Bathrooms and rooms are untidy."

Comfort

38/100
18 reviews

"Uncomfortable, small rooms, with decent beds."

Vibe

37/100
13 reviews

"Vibe is not too good. Hotel could use some updating."

Room

35/100
49 reviews

"Poor maintenance in somewhat out-of-date rooms, with poor TVs and bathroom cleanliness." Beds are fine, in small and inadequately cleaned rooms. Shower can be a problem.

Food

31/100
5 reviews

"Food could be better."

Rated 69/100 based on reviews from all travelers.

"Fair business hotel. Close to Gloucester Road. Good for sightseeing with access to public transportation."

Location

92/100
7 reviews

"Great location."

Service

73/100
9 reviews

"Fantastic service."

Cleanliness

44/100
7 reviews

"Could use a good cleaning."

Comfort

40/100
6 reviews

"More comfort would be nice."

Room

32/100
11 reviews

"Room needs to be improved."

Rated 67/100 based on reviews from all travelers.

"Fair business hotel. Close to Gloucester Road. Good for sightseeing with access to public transportation."

Location

95/100
734 reviews

"Great location. Close to public transport and the train." Central location with great sightseeing, dining out and shopping. Pricey, inconvenient parking. Reasonably accessible by car.

Breakfast

74/100
383 reviews

"Tasty yet pricey breakfasts."

Service

70/100
779 reviews

"Reception friendly and relatively professional, with great restaurant service." Housekeeping and management are lacking. Room service could have been improved. Booking process should be better organized.

WiFi

55/100
24 reviews

"Regular internet service. Wifi quality could be improved."

Room

45/100
1026 reviews

"Wonderful views but complaints about room maintenance and cleanliness." Small rooms and poorly cleaned bathrooms. Small rooms with poor furniture, A/C, and TV's. Decent beds and minibars. Shower can be a problem.

Comfort

44/100
437 reviews

"Small rooms with comfort and noise issues." Small rooms and poor A/C, but decent beds.

Cleanliness

42/100
442 reviews

"Rooms, bathrooms and dining area all need more cleaning." Moderately clean hotel facilities.

Vibe

41/100
223 reviews

"Atmosphere not particularly friendly, giving poor vibes." Hotel could use some updating. Entrance area is ok. Hotel could be more stylish.

Food

33/100
149 reviews

"Poorly rated dining experience, overall, with particularly disliked pork dishes." Food prices are okay, but sub-par menu. Complaints about restaurant cleanliness, sides, and desserts.

Pool

0/100
5 reviews

"Pool should be renewed."

Rated 65/100 based on reviews from couples.

"Good restaurant service."

Location

94/100
229 reviews

"Great location. Close to public transport and the train." Pricey, inconvenient parking. Great sightseeing, restaurants and shopping nearby. Reasonably accessible by car.

Breakfast

76/100
126 reviews

"Tasty yet pricey breakfasts."

Service

70/100
193 reviews

"Service is relatively professional, but reception and housekeeping are not great." Friendly service, especially in the restaurant. Room service could have been improved.

Amenities

47/100
90 reviews

"Meeting & event facilities should be improved." Outdated facilities with a decent entrance area. Architecture not so nice. Elevator in need of updating.

Comfort

45/100
144 reviews

"Small suites with problems of comfort and noise. Average beds."

Room

44/100
304 reviews

"Small, outdated rooms in need of better maintenance." Small rooms and poorly cleaned bathrooms. Poor TV's and furniture, and inadequate room cleanliness. Lovely views and decent beds. Shower can be a problem.

Cleanliness

42/100
136 reviews

"Bathrooms and rooms are untidy. Moderately clean hotel facilities."

Vibe

36/100
64 reviews

"Atmosphere not particularly friendly, giving poor vibes." Hotel could use some updating. Entrance area is ok. Hotel could be more stylish.

WiFi

36/100
6 reviews

"Wifi quality could be improved."

Food

32/100
45 reviews

"Food and menu are not highly reviewed. Bad desserts & fruits."

Rated 65/100 based on reviews from families.

"Near city centre."

Location

97/100
208 reviews

"Well-located, although unfortunately the parking isn't easy." Close to public transport and the train. Great sightseeing, restaurants and shopping nearby.

Breakfast

73/100
118 reviews

"Tasty yet pricey breakfasts."

Service

68/100
202 reviews

"Average reception and service professionalism is typical." Management seems lacking, with badly rated housekeeping, but friendly service. Room service could have been improved.

Amenities

43/100
60 reviews

"Great entrance area, but outdated facilities." Elevator in need of updating.

Room

37/100
269 reviews

"Impressive views, but rooms seem aged, small, and unmaintained." Untidy rooms with bad beds, TV's, furniture. Small rooms and poorly cleaned bathrooms. Shower can be a problem. Acceptable minibar.

Vibe

37/100
56 reviews

"Atmosphere not particularly friendly, giving poor vibes." Hotel could use some updating. Pleasant entrance area. Hotel is relatively stylish.

Cleanliness

35/100
124 reviews

"Rooms, bathrooms and dining area all need more cleaning." Moderately clean hotel facilities.

WiFi

35/100
5 reviews

"Complaints about WiFi."

Comfort

34/100
118 reviews

"Uncomfortable, cramped rooms, with poor beds." A bit too noisy and some complaints about the size of the bathrooms.

Food

32/100
48 reviews

"Bad overall dining experience with a bad menu." Untidy dining area and side dishes are not great.

Rated 66/100 based on reviews from solo travelers.

"Great view."

Location

91/100
66 reviews

"Good location, close to public transport." Good shopping and sightseeing.

Breakfast

70/100
30 reviews

"Tasty breakfast."

Service

68/100
91 reviews

"Friendly but only somewhat professional service with okay reception and poor housekeeping." Room service could have been improved.

Room

58/100
101 reviews

"Rooms outdated with poor minibars, but beds are acceptable." Small, poorly cleaned and maintained rooms and bathrooms. Great views, but low quality air conditioning, televisions, and furnishing. Shower can be a problem.

Cleanliness

42/100
41 reviews

"Bathrooms and rooms are untidy. Moderately clean hotel facilities."

Food

32/100
19 reviews

"Food and menu are not highly reviewed."

Vibe

30/100
22 reviews

"Vibe is not too good. Hotel could use some updating." Entrance area is ok.

Rated 62/100 based on reviews from business travelers.

"Terrific location. Good service."

Location

95/100
28 reviews

"Good location, close to public transport."

Service

74/100
34 reviews

"Friendly service, and reception was okay."

Breakfast

71/100
9 reviews

"Tasty breakfast."

Cleanliness

41/100
17 reviews

"Rooms could be cleaner."

Comfort

38/100
18 reviews

"Uncomfortable, small rooms, with decent beds."

Room

36/100
46 reviews

"Older, smaller rooms with poor maintenance and televisions." Untidy rooms with acceptable beds but poor bathrooms. Shower can be a problem.

Vibe

35/100
12 reviews

"Vibe is not too good. Hotel could use some updating."

Food

31/100
5 reviews

"Food could be better."

Rated 68/100 based on reviews from all travelers.

"Fair business hotel. Close to Gloucester Road. Good for sightseeing with access to public transportation."

Service

75/100
5 reviews

"Fantastic service."

Room

43/100
5 reviews

"Room needs to be improved."

Rated 70/100 based on reviews from all travelers.

"Fair business hotel. Close to Gloucester Road. Good for sightseeing with access to public transportation."

Location

96/100
10 reviews

"Good location, close to public transport."

Service

71/100
9 reviews

"Friendly service."

Room

40/100
12 reviews

"Room needs to be improved."

Cleanliness

39/100
5 reviews

"Could use a good cleaning."

Rated 62/100 based on reviews from all travelers.

"Fair business hotel. Close to Gloucester Road. Good for sightseeing with access to public transportation."

Location

95/100
15 reviews

"Great location."

Service

73/100
9 reviews

"Fantastic service."

Comfort

38/100
12 reviews

"Small and uncomfortable rooms."

Room

34/100
14 reviews

"Rooms could be larger."

Vibe

27/100
6 reviews

"Vibe is not too good."

Rated 77/100 based on reviews from all travelers.

"Fair business hotel. Close to Gloucester Road. Good for sightseeing with access to public transportation."

Location

94/100
14 reviews

"Good location, close to public transport."

Service

73/100
8 reviews

"Fantastic service."

Review Semantics by TrustYou

Property description

Welcome to Holiday Inn London - Kensington Forum Located in the heart of one of London’s most iconic boroughs, The Holiday Inn® London - Kensington Forum, is a landmark hotel on Cromwell Road and within walking distance of many of the city’s most notable attractionsThe hotel is just a two minutes’ walk from three Tube lines at Gloucester Road Station, Piccadilly, Circle and District lines, allowing easy access to central London, whilst Heathrow Airport (LHR) is a 40-minute direct tube trip away or 30 minutes on the Heathrow express train.Kensington is the perfect choice for travellers interested in culture, history and architecture. Just a stone’s throw away from the hotel guests can discover many of London’s most well-known attractions, such as the idyllic Kensington Gardens in the estate of Kensington Palace, the Natural History Museum, Royal Albert Hall, Hyde Park and luxury shopping in Knightsbridge, home to the world famous Harrods.The 906 - bedroom hotel is set over 27 floors and offers panoramic views of the City. The hotel is also home to 11 versatile, naturally lit event spaces holding up to 400 guests, plus generous break-out space for networking. There's a staffed business centre and WIFI is complimentary throughout the hotel. Guests can start the day with a full English and continental buffet breakfast at The Forum Restaurant or enjoy a Starbucks coffee in the lobby lounge. Our newly refurbished Ashburn S.W.7 Bar & restaurant, open for lunch and dinner with an all-day menu, offers a warm, inviting atmosphere to share great food and wine with friends and family. The hotel also benefits from a well- equipped gym, the traditional cost Tavern Pub, a lounge and bar area, and a designated crew lounge.

Green sustainability

Yes. Green Engage.

Amenities / Features


  • Check-in: 2:00 pm
  • Check-out: 12:00 pm
  • Air conditioning
  • Airport Shuttle
  • Alarm clock
  • ATM
  • Baggage storage facilities
  • Breakfast in room
  • Central location
  • Charge for early check out
  • Concierge service
  • Conference facilities
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Currency exchange
  • Dinner available
  • Electronic key card
  • Elevator
  • Facilities for the disabled
  • Fax available
  • Fitness and health center
  • Hairdryer available
  • Handicap accessible
  • Central heating
  • Internet - wireless
  • Internet - ethernet
  • Ironing facilities
  • Laundry facilities
  • Licensed bar
  • Movies in room
  • Non-smoking rooms
  • 24 hours opened
  • Office or business center
  • Private bathroom in room
  • Private car parking
  • Private garden grounds
  • Quiet location
  • Refrigerator
  • Restaurant
  • 24 hours room service
  • Self controlled heating/cooling system
  • Shop
  • Shower
  • Tea and coffee making facilities
  • Telephone
  • Telephone in all rooms
  • Television
  • Travellers cheques accepted
  • Voicemail

Airport & shuttle information

London Heathrow (LHR) •Distance: 14 MI / 22.53 KM East to Hotel •Shuttle Charge (one way): £15.00 (GBP) •Taxi Charge (one way): £48.00 (GBP) •Time by taxi: 36 minutes •Train Charge (one way): £14.00 (GBP) •Time by train: 30 minutes London Gatwick (LGW) •Distance: 37.4 MI / 60.19 KM North West to Hotel •Shuttle Charge (one way): £19.00 (GBP) •Taxi Charge (one way): £65.00 (GBP) •Time by taxi: 1 hr •Train Charge (one way): £14.00 (GBP) •Time by train: 35mins London City Airport (LCY) •Distance: 12.4 MI / 19.96 KM West to Hotel •Taxi Charge (one way): £45.00 (GBP) •Time by taxi: 52 Minutes •Train Charge (one way): £10.00 (GBP) •Time by train: 1HR

Is there an airport shuttle? Yes! There is an airport shuttle.

Breakfast information

Enjoy a fresh start to the day with our award-winning* breakfast at Holiday Inn London - Kensington Forum. You'll find a huge variety of delicious options to choose from to set you up for a great day. Choose from a wide range of cooked items at our full English buffet, with everything from sausages and bacon, to grilled tomatoes, hash browns and black pudding.Or if you fancy a lighter option, help yourself to our fully stocked cereal bar, which includes a variety of fresh fruit, yoghurt, and unlimited juice (orange, apple or cranberry).You'll also find a selection of fresh baguettes, English muffins and all-butter croissants.Kids eat free and can stack up their own pancakes with a choice of toppings - there's something for everyone.

Pet friendly?

Sorry but pets are not allowed.

Internet/Wi-Fi

Standard Internet is free of charge for our in house guest. High speed Internet is chargeable at £16 for 24 hours.

About Holiday Inn

  • Full-service hotel offering three different experiences: Holiday Inn Express ideal for the business traveler, Holiday Inn Resorts for family fun and relaxation, and the Holiday Inn Club Vacations, suitable for family and friends with spacious accommodations
  • Offering comfort and family-oriented service, children stay and eat free at Holiday Inn properties
  • Free high-speed internet access
  • Restaurants and bars on-site with good food and drinks for all ages
  • Indoor or Outdoor swimming pools based on location
  • Great exercise facilities
  • Based on select properties, Holiday Inn's The Hub is the perfect entertainment spot and gaming area with a media lounge, fire pits, etc.

The Holiday Inn highlights above are subject to change without notice.

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