Best Western London Queens Crystal Palace

122 Church Rd, Croydon, EN SE192UG GB
View map Reservations: +44 808 164 1057
3.0 Star property
Best Western launches the We Care Clean℠ program: Best Western's We Care Clean program expands upon the brand's trusted and industry-leading I Care Clean® standards, as well as the enhanced cleaning protocols put in place at the onslaught of COVID-19. The We Care Clean program includes heightened and comprehensive cleanliness and social distancing standards - all in an effort to improve safety and reassure customers that Best Western is committed to their health and wellbeing.
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Very good
4.0/5

Based on 320 guest reviews

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  • Pet friendly
  • 331 rooms in property
  • 7 floors in property
  • 2 suites in property
  • Check-in: 02:00 PM
  • Check-out: 11:00 AM
  • Last renovated in 2004
  • 1 conference rooms in property
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01/31/2023 - 02/01/2023
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6 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Summary of verified reviews

Rated 55/100 based on reviews from all travelers.

Room needs to be improved. Great location.

WiFi

85/100
13 reviews

Good internet service. Average wifi quality.

Location

77/100
159 reviews

Great location near shopping and public transport. Pricey, inconvenient parking.

Service

59/100
166 reviews

Average reception and service professionalism is typical. Management seems lacking, with badly rated housekeeping, but friendly service. Great hotel security. Booking process is sufficient.

Room

48/100
392 reviews

Rooms need more cleaning and maintenance, with poorly rated minibars. Mediocre sized, poorly cleaned bathrooms. Complaints about the furniture, TVs, A/C, and beds. Shower was ok. Decent views from okay rooms.

Cleanliness

32/100
220 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

Amenities

26/100
128 reviews

Poorly reviewed buildings and an uninspiring entrance area. Unspectacular architecture. Elevator in need of updating.

Breakfast

21/100
50 reviews

Some complaints about quality and price of breakfast.

Rated 49/100 based on reviews from couples.

Good location.

Location

79/100
51 reviews

Great location. Pricey, inconvenient parking.

Service

58/100
44 reviews

The service was acceptably friendly and professional, with decent reception staff.

Room

47/100
115 reviews

Rooms have problems with size, cleanliness, and maintenance. Mediocre sized, poorly cleaned bathrooms. Complaints about the furniture, TVs, A/C, and beds. Shower was ok.

Cleanliness

28/100
62 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

Amenities

25/100
44 reviews

Poorly reviewed buildings and an uninspiring entrance area. Unspectacular architecture.

Breakfast

20/100
14 reviews

Breakfast can be improved.

Rated 51/100 based on reviews from families.

Good location.

Location

75/100
26 reviews

Well-located, although unfortunately the parking isn't easy.

Service

58/100
25 reviews

Relatively friendly and professional service.

Room

51/100
64 reviews

Complaints about cleanliness and beds. Poorly maintained rooms with bathrooms that need some cleaning and subpar TVs. Shower was ok.

Cleanliness

34/100
48 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

Amenities

25/100
25 reviews

Poorly reviewed buildings and an uninspiring entrance area.

Breakfast

23/100
14 reviews

Breakfast can be improved.

Rated 52/100 based on reviews from solo travelers.

Friendly service.

Location

77/100
31 reviews

Well-located, although unfortunately the parking isn't easy.

Service

64/100
30 reviews

Friendly service and acceptable reception.

Room

48/100
77 reviews

Badly cleaned and maintained rooms with poorly rated A/C and TVs. Mediocre sized, poorly cleaned bathrooms. Average beds. Shower was ok.

Vibe

39/100
13 reviews

Vibe is not too good. Hotel is relatively stylish. Hotel could use some updating.

Cleanliness

33/100
35 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

Amenities

23/100
22 reviews

Hotel buildings could use some improvement.

Breakfast

21/100
10 reviews

Breakfast can be improved.

Rated 59/100 based on reviews from business travelers.

Comfort

44/100
5 reviews

More comfort would be nice.

Room

39/100
8 reviews

Room needs to be improved.

Amenities

23/100
6 reviews

Hotel buildings could use some improvement.

Rated 47/100 based on reviews from all travelers.

Room needs to be improved. Great location.

WiFi

85/100
13 reviews

Good internet service. Average wifi quality.

Location

77/100
157 reviews

Great location near shopping and public transport. Pricey, inconvenient parking.

Service

60/100
163 reviews

Average reception and service professionalism is typical. Management seems lacking, with badly rated housekeeping, but friendly service. Great hotel security. Booking process is sufficient.

Room

48/100
385 reviews

Rooms need more cleaning and maintenance, with poorly rated minibars. Mediocre sized, poorly cleaned bathrooms. Complaints about the furniture, TVs, A/C, and beds. Shower was ok. Decent views from okay rooms.

Cleanliness

32/100
219 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

Amenities

26/100
125 reviews

Poorly reviewed buildings and an uninspiring entrance area. Unspectacular architecture. Elevator in need of updating.

Breakfast

21/100
50 reviews

Some complaints about quality and price of breakfast.

Rated 47/100 based on reviews from couples.

Good location.

Location

79/100
50 reviews

Great location. Pricey, inconvenient parking.

Service

58/100
44 reviews

The service was acceptably friendly and professional, with decent reception staff.

Room

46/100
114 reviews

Poorly-maintained rooms, with substandard A/C and televisions. Badly cleaned rooms and uncomfortable beds and furniture. Mediocre sized, poorly cleaned bathrooms. Shower was ok.

Cleanliness

28/100
62 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

Amenities

25/100
44 reviews

Poorly reviewed buildings and an uninspiring entrance area. Unspectacular architecture.

Breakfast

20/100
14 reviews

Breakfast can be improved.

Rated 47/100 based on reviews from families.

Good location.

Location

75/100
26 reviews

Well-located, although unfortunately the parking isn't easy.

Service

59/100
24 reviews

Relatively friendly and professional service.

Room

52/100
62 reviews

Complaints about cleanliness and beds. Poorly maintained rooms with bathrooms that need some cleaning and subpar TVs. Shower was ok.

Cleanliness

34/100
48 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

Amenities

25/100
24 reviews

Poorly reviewed buildings and an uninspiring entrance area.

Breakfast

23/100
14 reviews

Breakfast can be improved.

Rated 48/100 based on reviews from solo travelers.

Friendly service.

Location

77/100
31 reviews

Well-located, although unfortunately the parking isn't easy.

Value

65/100
23 reviews

Fairly good value for money.

Service

64/100
29 reviews

Friendly service and acceptable reception.

Room

48/100
75 reviews

Badly cleaned and maintained rooms with poorly rated A/C and TVs. Mediocre sized, poorly cleaned bathrooms. Average beds. Shower was ok.

Vibe

39/100
13 reviews

Vibe is not too good. Hotel is relatively stylish. Hotel could use some updating.

Cleanliness

34/100
34 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

Amenities

23/100
20 reviews

Hotel buildings could use some improvement.

Breakfast

21/100
10 reviews

Breakfast can be improved.

Rated 38/100 based on reviews from business travelers.

Comfort

44/100
5 reviews

More comfort would be nice.

Room

39/100
7 reviews

Room needs to be improved.

Amenities

23/100
6 reviews

Hotel buildings could use some improvement.

Review Semantics by TrustYou

Property description

Built in 1854 to coincide with the reopening of the Crystal Palace exhibition venue, Best Western London Queens Crystal Palace Hotel is a striking Victorian building in one of the most picturesque parts of south London. A stay here puts you in good company ? French writer Emile Zola resided here for many months in the 1890s during his time in exile, while German emperor Kaiser Wilhelm II used the hotel as a base for his visits to Queen Victoria.Our updated rooms all come with contemporary décor, air conditioning, flat-screen TV and hairdryer. We also have an onsite car park, conferencing facilities, Italian restaurant and spacious ground floor lounge bar with satellite TV.Selhurst Park football ground is only a five-minute drive away, while Crystal Palace Park is just two minutes by car. If you're looking to do a spot of sightseeing while you're here, you'll find the major attractions of central London around 8 miles from the hotel.During the current pandemic, this hotel is open only for housing key workers and workers with no alternative abode. We can only offer rooms for single occupancy for essential / construction workers unless they are from the same household.

Amenities / Features


  • Check-in: 2:00 pm
  • Check-out: 11:00 am

Pet friendly?

Sorry but pets are not allowed.

About Best Western International

  • 4000+ independently owned hotels located in over 100 countries
  • Best Western Rewards is a free program where members can earn 10 points for every dollar spent or airline/partner rewards for each night stay. With no blackout dates and points that never expire, whats not love?
  • 18 brands, including: Best Western, Best Western Plus, and Best Western Premier
  • Best Western offers exceptional value with great amenities including free breakfast, high-speed internet, local calls, and lond distance access. Convenient computer room in the lobby area perfect for copy and fax services, and even printing out boarding passes, maps, etc.
  • Best Western Plus offers upgraded bath amenities, an in-room mini-fridge, and a spacious work desk. Fitness room, laundry room, and business center also available. Free breakfast, high-speed internet, local calls, and long distance access
  • Best Western Premier gives guests the highest quality amenties, furnishings, and decor with personalized guest services. All rooms have a safe, mini-fridge, free high-speed internet access, free local and long distance calls, and an LCD or Plasma TV with HD channels. On-site dining, fitness room, business center, snack shop, and meeting rooms

The Best Western International highlights above are subject to change without notice.

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