Best Western London Queens Crystal Palace Hotel

122 Church Road, London, ENGLAND SE192UG GB
View map Reservations: +44 808 164 1057
3 Star property
Best Western launches the We Care Clean℠ program: Best Western's We Care Clean program expands upon the brand's trusted and industry-leading I Care Clean® standards, as well as the enhanced cleaning protocols put in place at the onslaught of COVID-19. The We Care Clean program includes heightened and comprehensive cleanliness and social distancing standards - all in an effort to improve safety and reassure customers that Best Western is committed to their health and wellbeing.
Select your room:
04/13/2021 - 04/14/2021
Searching all hotel inventory networks
6 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Summary of verified reviews

Rated 72/100 based on reviews from all travelers.

"Fair for traveling with friends. Close to Central London. Close to parking areas and public transportation."

Cleanliness

70/100
800 reviews

"Tidy rooms and acceptably clean dining area." Moderately clean hotel facilities.

Location

66/100
875 reviews

"Location is ok. Pricey, inconvenient parking." Far from city centre, but close to good shopping, restaurants, and bars. Close to public transport and the train. Reasonably accessible by car. Not ideal for sightseeing.

Service

62/100
1119 reviews

"Service acceptably professional, but bar staff is not great." Friendly service, with good housekeeping, but restaurant service is not great. Guests complain about reception staff and management. Great hotel security. Booking process is sufficient. Room service could have been improved.

Room

61/100
2018 reviews

"Adequate but poorly-maintained rooms with small bathrooms." Clean, modern rooms with comfortable beds and adequate TV's. Rooms are small, with poor quality furniture, minibars and A/C. Shower can be a problem.

Breakfast

59/100
460 reviews

"Breakfast is decent but expensive."

Bar

45/100
66 reviews

"Poor bar with subpar drinks. The bar needs better service."

WiFi

35/100
171 reviews

"Wifi quality could be improved."

Rated 70/100 based on reviews from families.

"Great shopping."

Cleanliness

70/100
210 reviews

"Room cleanliness is acceptable. Moderately clean hotel facilities."

Location

64/100
239 reviews

"Location is ok. Pricey, inconvenient parking." Far from city centre, but close to good restaurants and bars. Close to public transport and the train. Not ideal for sightseeing.

Breakfast

63/100
141 reviews

"Breakfast is decent but expensive."

Service

62/100
286 reviews

"Great housekeeping and friendly service, but not very professional." Guests complain about reception staff and management.

Room

57/100
502 reviews

"Great beds, and new, mostly clean rooms." Small rooms and bathrooms, with poor quality minibars. Rooms are lacking in maintenance, with subpar A/C and furnishing. Shower can be a problem. Views are decent, and so are the TV's.

Bar

43/100
13 reviews

"Bar could improve."

WiFi

27/100
34 reviews

"Wifi quality could be improved."

Rated 73/100 based on reviews from couples.

"Good restaurants & bars in the area. Beautiful architecture."

Location

71/100
165 reviews

"Great location. Pricey, inconvenient parking." Close to public transport and the train. Far from city centre, but close to good restaurants and bars.

Cleanliness

67/100
171 reviews

"Moderately clean hotel facilities." Rooms are clean, but bathrooms are not.

Service

66/100
190 reviews

"Great housekeeping and friendly service, but not very professional." Guests complain about reception staff and management. Booking process is sufficient.

Room

60/100
415 reviews

"New and clean but average rooms with great beds." Small, poorly maintained rooms with subpar A/C and furnishing. Small rooms and poorly cleaned bathrooms. Shower can be a problem. Standard TV.

Breakfast

55/100
87 reviews

"Breakfast is decent but expensive."

WiFi

28/100
29 reviews

"Wifi quality could be improved."

Rated 72/100 based on reviews from solo travelers.

"Train station is close. Friendly service."

Cleanliness

75/100
65 reviews

"Rooms are clean, but bathrooms are only so-so."

Room

66/100
176 reviews

"Decent rooms with standard TV's, but substandard maintenance." Rooms are spotless with comfy beds. Small but relatively clean bathrooms. Rooms are small, with poor quality furniture, minibars and A/C. Shower can be a problem.

Service

65/100
102 reviews

"Staff are kind and fairly professional, but reception was lacking."

Location

65/100
74 reviews

"Location is fine but far from the city centre." Pricey, inconvenient parking. Train station is close.

Breakfast

60/100
30 reviews

"Breakfast is average."

WiFi

23/100
18 reviews

"Wifi quality could be improved."

Rated 73/100 based on reviews from business travelers.

"Stylish hotel."

Value

67/100
32 reviews

"Fairly good value for money."

Location

65/100
42 reviews

"Location is ok. Pricey, inconvenient parking."

Cleanliness

64/100
26 reviews

"Cleanliness is lacking in rooms and bathrooms." Moderately clean hotel facilities.

Service

58/100
33 reviews

"Complaints about the reception staff, but the service is somewhat friendly."

Breakfast

57/100
16 reviews

"Breakfast is average."

Room

54/100
76 reviews

"Awesome beds, and reasonably clean rooms." Inadequately maintained and cleaned rooms with poor A/C. Shower can be a problem.

WiFi

19/100
8 reviews

"Wifi quality could be improved."

Rated 78/100 based on reviews from all travelers.

"Fair for traveling with friends. Close to Central London. Close to parking areas and public transportation."

Cleanliness

69/100
6 reviews

"Good cleanliness in rooms, but so-so in the building."

Service

65/100
7 reviews

"Service is adequate."

Location

65/100
5 reviews

"Location is ok."

Room

54/100
11 reviews

"Clean, reasonable rooms."

Comfort

51/100
7 reviews

"Comfortable."

Rated 66/100 based on reviews from all travelers.

"Fair for traveling with friends. Close to Central London. Close to parking areas and public transportation."

Cleanliness

70/100
49 reviews

"Moderately clean hotel facilities. Clean rooms."

Value

64/100
34 reviews

"Fairly good value for money. High priced breakfast."

Breakfast

61/100
41 reviews

"Breakfast is decent but expensive."

Location

61/100
61 reviews

"Location is fine but far from the city centre." Pricey, inconvenient parking. Close to public transport.

Service

57/100
67 reviews

"Fairly friendly, professional staff, but complaints about reception."

Room

49/100
129 reviews

"Tidy, modern rooms, with great beds, but needing better maintenance." Poor A/C and furnishing, and room size is lacking. Shower can be a problem.

WiFi

22/100
11 reviews

"Wifi quality could be improved."

Rated 67/100 based on reviews from families.

""

Cleanliness

69/100
23 reviews

"Moderately clean hotel facilities. Clean rooms."

Location

65/100
28 reviews

"Location is fine but far from the city centre." Hard to park, but close to public transport.

Breakfast

61/100
25 reviews

"Breakfast is average."

Service

58/100
30 reviews

"So-so, but friendly, service, but low rated reception."

Comfort

51/100
35 reviews

"Relatively comfortable, with good beds." Small, noisy rooms with poor A/C.

Room

45/100
57 reviews

"Rooms in need of maintenance, with poorly rated bathrooms and furniture." Clean, but small, rooms, great beds, and inadequate A/C. Shower can be a problem.

Rated 66/100 based on reviews from couples.

"Clean rooms."

Cleanliness

69/100
7 reviews

"Good cleanliness in rooms, but so-so in the building."

Location

64/100
6 reviews

"Location is ok."

Service

62/100
5 reviews

"Service is average, but very friendly."

Room

55/100
18 reviews

"Tidy rooms with excellent beds."

Comfort

50/100
7 reviews

"Relatively comfortable, with good beds."

Rated 68/100 based on reviews from all travelers.

"Fair for traveling with friends. Close to Central London. Close to parking areas and public transportation."

Cleanliness

68/100
527 reviews

"Dining area is relatively clean." Rooms are clean, but bathrooms are not. Moderately clean hotel facilities.

Location

67/100
560 reviews

"Location is ok. Pricey, inconvenient parking." Far from city centre, but close to good shopping, restaurants, and bars. Close to public transport and the train. Reasonably accessible by car. Not ideal for sightseeing.

Room

62/100
1367 reviews

"Decent rooms with standard TV's, but substandard maintenance." Tidy, modern rooms with decent views and great beds. Rooms are small, with poor quality furniture, minibars and A/C. Shower can be a problem. Small rooms and poorly cleaned bathrooms.

Service

60/100
771 reviews

"Fairly friendly, professional staff, but complaints about reception." Great housekeepers but less impressive management. Great hotel security. Room service could have been improved. Booking process is sufficient. Restaurant could offer better service. The bar needs better service.

Breakfast

56/100
255 reviews

"Breakfast is decent but expensive."

Bar

44/100
59 reviews

"Poor bar with subpar drinks. The bar needs better service."

WiFi

30/100
116 reviews

"Wifi quality could be improved. Free internet."

Rated 71/100 based on reviews from couples.

"Good restaurants & bars in the area. New rooms."

Location

71/100
127 reviews

"Great location. Pricey, inconvenient parking." Close to public transport and the train. Far from city centre, but close to good restaurants and bars.

Cleanliness

67/100
117 reviews

"Moderately clean hotel facilities." Rooms are clean, but bathrooms are not.

Service

64/100
142 reviews

"Friendly, acceptably professional service." Guests complain about reception staff and management.

Room

61/100
305 reviews

"New and clean but average rooms with great beds." Small, poorly maintained rooms with subpar A/C and furnishing. Small rooms and poorly cleaned bathrooms. Shower can be a problem. Standard TV.

Breakfast

54/100
61 reviews

"Breakfast is decent but expensive."

WiFi

26/100
22 reviews

"Wifi quality could be improved."

Rated 69/100 based on reviews from families.

"Affordable food. Great shopping."

Location

68/100
114 reviews

"Location is fine but far from the city centre." Pricey, inconvenient parking. Close to public transport and the train.

Cleanliness

66/100
112 reviews

"Room cleanliness is acceptable. Moderately clean hotel facilities."

Breakfast

59/100
55 reviews

"Breakfast is decent but expensive."

Service

59/100
171 reviews

"So-so management, housekeeping, and service professionalism." Service is welcoming but the reception is subpar.

Room

58/100
270 reviews

"Great beds, and new, mostly clean rooms." Small rooms and bathrooms, with poor quality minibars. Neglected rooms with bad A/C, unsightly furniture, and so-so TV's. Shower can be a problem.

Bar

42/100
9 reviews

"Bar could improve."

WiFi

24/100
22 reviews

"Wifi quality could be improved."

Rated 70/100 based on reviews from solo travelers.

"Good cleanliness."

Cleanliness

75/100
61 reviews

"Rooms are clean, but bathrooms are only so-so."

Location

66/100
65 reviews

"Location is ok. Pricey, inconvenient parking."

Room

65/100
161 reviews

"Reasonable, clean rooms with excellent beds and alright TVs." Small, neglected rooms, un-stocked minibars and poor furniture. Small but relatively clean bathrooms. Shower can be a problem.

Service

64/100
95 reviews

"Staff are kind and fairly professional, but reception was lacking."

Breakfast

60/100
24 reviews

"Breakfast is average."

WiFi

23/100
17 reviews

"Wifi quality could be improved."

Rated 69/100 based on reviews from business travelers.

"Stylish hotel."

Value

68/100
27 reviews

"Fairly good value for money."

Cleanliness

65/100
23 reviews

"Room cleanliness is acceptable. Moderately clean hotel facilities."

Location

65/100
33 reviews

"Location is ok. Pricey, inconvenient parking."

Breakfast

57/100
10 reviews

"Breakfast is average."

Service

57/100
26 reviews

"Complaints about the reception staff, but the service is somewhat friendly."

Room

55/100
64 reviews

"Awesome beds, and reasonably clean rooms." Small, poorly-maintained rooms with inadequate A/C. Shower can be a problem.

WiFi

19/100
8 reviews

"Wifi quality could be improved."

Rated 65/100 based on reviews from all travelers.

"Fair for traveling with friends. Close to Central London. Close to parking areas and public transportation."

Cleanliness

74/100
38 reviews

"Rooms are clean, but bathrooms are only so-so." Moderately clean hotel facilities.

Location

70/100
31 reviews

"Good location, close to public transport. Parking is rare."

Value

66/100
14 reviews

"Fairly good value for money."

Service

61/100
31 reviews

"Service is relatively friendly."

Breakfast

59/100
33 reviews

"Breakfast is average."

Room

55/100
75 reviews

"Tidy rooms with excellent beds." Small, poorly maintained rooms with subpar A/C and furnishing. Bathrooms are not great, but moderately clean. Shower can be a problem.

WiFi

21/100
5 reviews

"Complaints about WiFi."

Rated 69/100 based on reviews from families.

"Comfortable beds. Great location."

Cleanliness

72/100
13 reviews

"Clean rooms."

Location

67/100
11 reviews

"Location is ok."

Service

61/100
10 reviews

"Service is relatively friendly."

Breakfast

59/100
10 reviews

"Breakfast is average."

Room

54/100
22 reviews

"Tidy rooms with excellent beds. Small rooms with low rated bathrooms."

Comfort

49/100
13 reviews

"Small rooms with complaints about comfort, but good beds."

Rated 66/100 based on reviews from couples.

"Clean rooms. Clean."

Cleanliness

74/100
9 reviews

"Clean rooms."

Location

67/100
6 reviews

"Location is ok."

Service

64/100
5 reviews

"Service is average, but very friendly."

Room

54/100
15 reviews

"Acceptable rooms - tidy, but bathrooms are not great."

Rated 71/100 based on reviews from all travelers.

"Fair for traveling with friends. Close to Central London. Close to parking areas and public transportation."

Cleanliness

69/100
15 reviews

"Good cleanliness in rooms, but so-so in the building."

Location

65/100
14 reviews

"Location is ok."

Service

64/100
17 reviews

"So-so, but friendly, service, but low rated reception."

Room

62/100
27 reviews

"Tidy rooms with excellent beds." Poor maintenance in rooms and bathrooms. Shower can be a problem.

Breakfast

57/100
10 reviews

"Breakfast is average."

WiFi

21/100
5 reviews

"Wifi quality could be improved."

Rated 74/100 based on reviews from families.

"Friendly service."

Cleanliness

73/100
5 reviews

"Clean."

Service

66/100
8 reviews

"Service is average, but very friendly."

Room

59/100
7 reviews

"Room is all right."

Comfort

54/100
6 reviews

"Comfortable."

Rated 64/100 based on reviews from couples.

""

Room

55/100
7 reviews

"Room is all right."

Rated 63/100 based on reviews from all travelers.

"Fair for traveling with friends. Close to Central London. Close to parking areas and public transportation."

Service

70/100
73 reviews

"Staff are kind and fairly professional, but reception was lacking."

Location

70/100
63 reviews

"Good location, close to public transport." Far from city centre, but good shopping nearby. Accessible by car, but parking is a hassle.

Cleanliness

65/100
64 reviews

"Decently clean rooms and bathrooms."

Breakfast

59/100
43 reviews

"Breakfast is average."

Room

58/100
144 reviews

"Great beds, and new, mostly clean rooms." Small but relatively clean bathrooms. Small, poorly-maintained rooms with subpar furniture. Shower can be a problem.

WiFi

22/100
15 reviews

"Wifi quality could be improved."

Rated 63/100 based on reviews from families.

"New rooms. Modern Hotel."

Vibe

69/100
12 reviews

"Decent vibe. Modern Hotel."

Cleanliness

68/100
25 reviews

"Room cleanliness is acceptable. Moderately clean hotel facilities."

Service

67/100
22 reviews

"Service is average, but very friendly."

Location

67/100
23 reviews

"Location is fine but far from the city centre."

Breakfast

59/100
19 reviews

"Breakfast is average."

Room

56/100
47 reviews

"Great beds, and new, mostly clean rooms." Small rooms with below average bathrooms and poor maintenance.

Rated 68/100 based on reviews from couples.

"Comfortable beds."

Location

71/100
8 reviews

"Great location."

Cleanliness

66/100
12 reviews

"Room cleanliness is acceptable."

Service

63/100
10 reviews

"Service is average, but very friendly."

Breakfast

60/100
9 reviews

"Breakfast is average."

Room

51/100
31 reviews

"Awesome beds, and reasonably clean rooms." Small rooms with below average bathrooms and poor maintenance.

Comfort

49/100
18 reviews

"Small rooms with complaints about comfort, but good beds."

Rated 61/100 based on reviews from all travelers.

"Fair for traveling with friends. Close to Central London. Close to parking areas and public transportation."

Cleanliness

72/100
5 reviews

"Clean."

Location

65/100
8 reviews

"Location is ok."

Service

60/100
9 reviews

"Service is adequate."

Room

54/100
15 reviews

"Room is all right."

Comfort

50/100
8 reviews

"Comfortable."

Rated 64/100 based on reviews from families.

""

Location

62/100
5 reviews

"Location is ok."

Room

52/100
9 reviews

"Room is all right."

Comfort

49/100
5 reviews

"More comfort would be nice."

Rated 69/100 based on reviews from all travelers.

"Fair for traveling with friends. Close to Central London. Close to parking areas and public transportation."

Cleanliness

71/100
31 reviews

"Clean rooms. Moderately clean hotel facilities."

Service

71/100
45 reviews

"Great, friendly housekeeping."

Breakfast

62/100
27 reviews

"Breakfast is average."

Location

62/100
41 reviews

"Location is fine but far from the city centre." Close to public transport and the train.

Room

56/100
78 reviews

"New and clean but average rooms with great beds." Poor furnishing in small, poorly-maintained rooms with small bathrooms.

WiFi

24/100
5 reviews

"Wifi quality could be improved."

Rated 64/100 based on reviews from families.

"Friendly service. Comfortable beds."

Cleanliness

72/100
12 reviews

"Clean rooms."

Service

67/100
13 reviews

"Service is average, but very friendly."

Location

63/100
18 reviews

"Location is ok."

Breakfast

62/100
11 reviews

"Breakfast is average."

Room

55/100
28 reviews

"Tidy rooms with excellent beds." Small rooms with below average bathrooms and poor maintenance.

Comfort

52/100
19 reviews

"Smaller, noisy rooms but comfortable beds."

Rated 76/100 based on reviews from couples.

"Fantastic service."

Service

66/100
6 reviews

"Service is adequate."

Room

54/100
13 reviews

"Guests complained about the bathrooms and room sizes."

Comfort

50/100
9 reviews

"Small and uncomfortable rooms."

Rated 74/100 based on reviews from all travelers.

"Fair for traveling with friends. Close to Central London. Close to parking areas and public transportation."

Cleanliness

70/100
31 reviews

"Clean rooms."

Room

66/100
88 reviews

"Tidy rooms with excellent beds. Rooms and bathrooms are small."

Service

66/100
52 reviews

"Friendly, more-or-less professional service, and so-so reception."

Value

65/100
20 reviews

"Fairly good value for money."

Location

64/100
52 reviews

"Location is fine but far from the city centre." Close to public transport and the train.

Breakfast

55/100
21 reviews

"Breakfast is average."

WiFi

23/100
5 reviews

"Wifi quality could be improved."

Rated 76/100 based on reviews from families.

"Friendly service. Comfortable beds."

Cleanliness

74/100
6 reviews

"Clean."

Location

65/100
20 reviews

"Location is fine but far from the city centre."

Service

63/100
12 reviews

"Service is average, but very friendly."

Room

60/100
25 reviews

"Rooms are fine; small but very peaceful."

Breakfast

60/100
6 reviews

"Breakfast is average."

Comfort

55/100
21 reviews

"Smaller, noisy rooms but comfortable beds."

Rated 77/100 based on reviews from couples.

"Clean rooms. Clean."

Cleanliness

70/100
8 reviews

"Good cleanliness in rooms, but so-so in the building."

Service

66/100
9 reviews

"Service is adequate."

Location

64/100
5 reviews

"Location is ok."

Room

56/100
14 reviews

"Acceptable rooms - tidy, but bathrooms are not great."

Comfort

50/100
8 reviews

"Comfortable."

Rated 67/100 based on reviews from business travelers.

""

Location

68/100
5 reviews

"Location is ok."

Room

49/100
5 reviews

"Room needs to be improved."

Rated 75/100 based on reviews from all travelers.

"Fair for traveling with friends. Close to Central London. Close to parking areas and public transportation."

Vibe

72/100
5 reviews

"Awesome vibe."

Cleanliness

71/100
9 reviews

"Clean rooms. Moderately clean hotel facilities."

Location

66/100
9 reviews

"Location is ok."

Service

62/100
12 reviews

"Service is adequate."

Breakfast

62/100
6 reviews

"Breakfast is average."

Value

62/100
6 reviews

"Fairly good value for money."

Room

55/100
16 reviews

"Clean, reasonable rooms."

Rated 74/100 based on reviews from all travelers.

"Fair for traveling with friends. Close to Central London. Close to parking areas and public transportation."

Cleanliness

72/100
10 reviews

"Clean rooms."

Vibe

69/100
6 reviews

"Decent vibe."

Location

67/100
12 reviews

"Location is ok."

Service

66/100
10 reviews

"Service is average, but very friendly."

Breakfast

63/100
11 reviews

"Breakfast is average."

Room

56/100
27 reviews

"Tidy rooms with excellent beds."

Food

55/100
11 reviews

"Food is all right."

Rated 67/100 based on reviews from families.

""

Location

65/100
6 reviews

"Location is ok."

Breakfast

60/100
5 reviews

"Breakfast is average."

Food

52/100
5 reviews

"Food is all right."

Room

51/100
13 reviews

"Room is all right."

Review Semantics by TrustYou

Amenities / Features


  • Check-in: 2:00 pm - 5:30 am
  • Check-out: 11:00 am

Pet friendly?

Sorry but pets are not allowed.

About Best Western International

  • 4000+ independently owned hotels located in over 100 countries
  • Best Western Rewards is a free program where members can earn 10 points for every dollar spent or airline/partner rewards for each night stay. With no blackout dates and points that never expire, whats not love?
  • 3 hotel types: Best Western, Best Western Plus, and Best Western Premiere
  • Best Western offers exceptional value with great amenities including free breakfast, high-speed internet, local calls, and lond distance access. Convenient computer room in the lobby area perfect for copy and fax services, and even printing out boarding passes, maps, etc.
  • Best Western Plus offers upgraded bath amenities, an in-room mini-fridge, and a spacious work desk. Fitness room, laundry room, and business center also available. Free breakfast, high-speed internet, local calls, and long distance access
  • Best Western Premiere gives guests the highest quality amenties, furnishings, and decor with personalized guest services. All rooms have a safe, mini-fridge, free high-speed internet access, free local and long distance calls, and an LCD or Plasma TV with HD channels. On-site dining, fitness room, business center, snack shop, and meeting rooms

The Best Western International highlights above are subject to change without notice.

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