Best Western London Queens Crystal Palace

122 Church Rd, Croydon, EN SE192UG GB
View map Reservations: +44 808 164 1057
3.0 Star property
Best Western launches the We Care Clean℠ program: Best Western's We Care Clean program expands upon the brand's trusted and industry-leading I Care Clean® standards, as well as the enhanced cleaning protocols put in place at the onslaught of COVID-19. The We Care Clean program includes heightened and comprehensive cleanliness and social distancing standards - all in an effort to improve safety and reassure customers that Best Western is committed to their health and wellbeing.
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Very good
4.0/5

Based on 320 guest reviews

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  • Pet friendly
  • 331 rooms in property
  • 7 floors in property
  • 2 suites in property
  • Check-in: 02:00 PM
  • Check-out: 11:00 AM
  • Last renovated in 2004
  • 1 conference rooms in property
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06/26/2022 - 06/27/2022
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7 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Summary of verified reviews

58
Poor

Summary of 1,255 reviews

The TrustYou Meta-Review summarizes guest feedback from reviews across the web. State-of-the-art algorithms analyze review data and benchmark hotels against each other so that you can find the perfect hotel.

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Rated 58/100 based on reviews from all travelers.

Great location.

WiFi

80/100
17 reviews

Good internet service. Average wifi quality.

Location

75/100
191 reviews

Good location, close to public transport. Pricey, inconvenient parking. Shopping, restaurants and bars in the area are great.

Service

60/100
197 reviews

Average reception and service professionalism is typical. Management seems lacking, with badly rated housekeeping, but friendly service. Smooth booking process. Great hotel security.

Room

51/100
465 reviews

Decent rooms with okay views and beds. Mediocre sized, poorly cleaned bathrooms. Poor TV's and furniture, and inadequate room cleanliness. Poorly-maintained rooms with inadequate A/C and bad minibars. Shower was ok.

Cleanliness

37/100
258 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

Amenities

26/100
135 reviews

Older facilities and unpleasant entrance area. Unspectacular architecture. Elevator in need of updating.

Breakfast

24/100
57 reviews

Some complaints about quality and price of breakfast.

Rated 51/100 based on reviews from couples.

Smooth booking process.

Location

78/100
59 reviews

Great location. Pricey, inconvenient parking.

Service

60/100
51 reviews

Friendly, more-or-less professional service, and so-so reception.

Room

49/100
129 reviews

Beds are fair, although A/C and room maintenance are lacking. Mediocre sized, poorly cleaned bathrooms. Poor TV's and furniture, and inadequate room cleanliness. Shower was ok.

Cleanliness

32/100
70 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

Breakfast

24/100
16 reviews

Breakfast can be improved.

Amenities

24/100
46 reviews

Poorly reviewed buildings and an uninspiring entrance area. Unspectacular architecture. Elevator in need of updating.

Rated 53/100 based on reviews from solo travelers.

Good internet service.

Location

76/100
34 reviews

Well-located, although unfortunately the parking isn't easy.

WiFi

70/100
6 reviews

Average wifi quality.

Service

65/100
35 reviews

Friendly service and acceptable reception.

Room

52/100
94 reviews

Standard rooms with OK beds, although quite small with poor air conditioning. Mediocre sized, poorly cleaned bathrooms. Complaints about cleanliness, maintenance, and TVs. Shower was ok.

Cleanliness

39/100
44 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

Breakfast

23/100
11 reviews

Breakfast can be improved.

Amenities

23/100
23 reviews

Hotel buildings could use some improvement.

Rated 51/100 based on reviews from families.

Good location.

Location

74/100
27 reviews

Well-located, although unfortunately the parking isn't easy.

Service

59/100
26 reviews

Friendly, acceptably professional service.

Room

52/100
72 reviews

Average rooms with standard beds. Poorly-maintained and cleaned dirty rooms, with poor TV's. Shower was ok.

Cleanliness

36/100
52 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

Breakfast

26/100
15 reviews

Breakfast can be improved.

Amenities

25/100
25 reviews

Poorly reviewed buildings and an uninspiring entrance area.

Rated 60/100 based on reviews from business travelers.

Good location.

Location

74/100
9 reviews

Well-located, although unfortunately the parking isn't easy.

Value

65/100
7 reviews

Fairly good value for money.

Service

54/100
5 reviews

Service is adequate.

Comfort

45/100
13 reviews

Beds are OK, but rooms generally uncomfortable and noisy.

Room

45/100
17 reviews

Beds are alright, but room cleanliness could be improved.

Cleanliness

34/100
7 reviews

Rooms could be cleaner.

Amenities

25/100
8 reviews

Hotel buildings could use some improvement.

Rated 49/100 based on reviews from all travelers.

Great location.

WiFi

80/100
17 reviews

Good internet service. Average wifi quality.

Location

75/100
189 reviews

Good location, close to public transport. Pricey, inconvenient parking. Shopping, restaurants and bars in the area are great.

Service

60/100
192 reviews

Average reception and service professionalism is typical. Management seems lacking, with badly rated housekeeping, but friendly service. Smooth booking process. Great hotel security.

Room

51/100
456 reviews

Decent rooms with okay views and beds. Mediocre sized, poorly cleaned bathrooms. Poor TV's and furniture, and inadequate room cleanliness. Poorly-maintained rooms with inadequate A/C and bad minibars. Shower was ok.

Cleanliness

37/100
255 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

Amenities

26/100
132 reviews

Older facilities and unpleasant entrance area. Unspectacular architecture. Elevator in need of updating.

Breakfast

23/100
55 reviews

Some complaints about quality and price of breakfast.

Rated 48/100 based on reviews from couples.

Smooth booking process.

Location

78/100
58 reviews

Great location. Pricey, inconvenient parking.

Service

60/100
51 reviews

Friendly, more-or-less professional service, and so-so reception.

Room

48/100
128 reviews

Beds are fair, although A/C and room maintenance are lacking. Poor TV's and furniture, and inadequate room cleanliness. Mediocre sized, poorly cleaned bathrooms. Shower was ok.

Cleanliness

32/100
70 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

Breakfast

24/100
16 reviews

Breakfast can be improved.

Amenities

24/100
46 reviews

Poorly reviewed buildings and an uninspiring entrance area. Unspectacular architecture. Elevator in need of updating.

Rated 50/100 based on reviews from solo travelers.

Good internet service.

Location

76/100
34 reviews

Well-located, although unfortunately the parking isn't easy.

WiFi

70/100
6 reviews

Average wifi quality.

Service

65/100
34 reviews

Friendly service and acceptable reception.

Room

52/100
92 reviews

Standard rooms with OK beds, although quite small with poor air conditioning. Mediocre sized, poorly cleaned bathrooms. Complaints about cleanliness, maintenance, and TVs. Shower was ok.

Cleanliness

40/100
43 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

Breakfast

23/100
11 reviews

Breakfast can be improved.

Amenities

23/100
21 reviews

Hotel buildings could use some improvement.

Rated 47/100 based on reviews from families.

Good location.

Location

74/100
27 reviews

Well-located, although unfortunately the parking isn't easy.

Service

60/100
25 reviews

Friendly, acceptably professional service.

Room

53/100
69 reviews

Average rooms with standard beds. Poorly-maintained and cleaned dirty rooms, with poor TV's. Shower was ok.

Cleanliness

36/100
51 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

Breakfast

25/100
14 reviews

Breakfast can be improved.

Amenities

25/100
24 reviews

Poorly reviewed buildings and an uninspiring entrance area.

Rated 38/100 based on reviews from business travelers.

Good location.

Location

74/100
9 reviews

Well-located, although unfortunately the parking isn't easy.

Value

65/100
7 reviews

Fairly good value for money.

Service

54/100
5 reviews

Service is adequate.

Room

46/100
15 reviews

Beds are alright, but room cleanliness could be improved.

Comfort

45/100
13 reviews

Beds are OK, but rooms generally uncomfortable and noisy.

Cleanliness

34/100
7 reviews

Rooms could be cleaner.

Amenities

25/100
8 reviews

Hotel buildings could use some improvement.

Review Semantics by TrustYou

Property description

Built in 1854 to coincide with the reopening of the Crystal Palace exhibition venue, Best Western London Queens Crystal Palace Hotel is a striking Victorian building in one of the most picturesque parts of south London. A stay here puts you in good company – French writer Emile Zola resided here for many months in the 1890s during his time in exile, while German emperor Kaiser Wilhelm II used the hotel as a base for his visits to Queen Victoria.Our updated rooms all come with contemporary décor, air conditioning, flat-screen TV and hairdryer. We also have an onsite car park, conferencing facilities, Italian restaurant and spacious ground floor lounge bar with satellite TV.Selhurst Park football ground is only a five-minute drive away, while Crystal Palace Park is just two minutes by car. If you're looking to do a spot of sightseeing while you're here, you'll find the major attractions of central London around 8 miles from the hotel.During the current pandemic, this hotel is open only for housing key workers and workers with no alternative abode. We can only offer rooms for single occupancy for essential / construction workers unless they are from the same household.

Amenities / Features


  • Check-in: 2:00 pm
  • Check-out: 11:00 am

Pet friendly?

Sorry but pets are not allowed.

About Best Western International

  • 4000+ independently owned hotels located in over 100 countries
  • Best Western Rewards is a free program where members can earn 10 points for every dollar spent or airline/partner rewards for each night stay. With no blackout dates and points that never expire, whats not love?
  • 18 brands, including: Best Western, Best Western Plus, and Best Western Premier
  • Best Western offers exceptional value with great amenities including free breakfast, high-speed internet, local calls, and lond distance access. Convenient computer room in the lobby area perfect for copy and fax services, and even printing out boarding passes, maps, etc.
  • Best Western Plus offers upgraded bath amenities, an in-room mini-fridge, and a spacious work desk. Fitness room, laundry room, and business center also available. Free breakfast, high-speed internet, local calls, and long distance access
  • Best Western Premier gives guests the highest quality amenties, furnishings, and decor with personalized guest services. All rooms have a safe, mini-fridge, free high-speed internet access, free local and long distance calls, and an LCD or Plasma TV with HD channels. On-site dining, fitness room, business center, snack shop, and meeting rooms

The Best Western International highlights above are subject to change without notice.

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