Best Western London Queens Crystal Palace Hotel

122 Church Road, London, ENGLAND SE192UG GB
View map Reservations: +44 808 164 1057
3.0 Star property
Best Western launches the We Care Clean℠ program: Best Western's We Care Clean program expands upon the brand's trusted and industry-leading I Care Clean® standards, as well as the enhanced cleaning protocols put in place at the onslaught of COVID-19. The We Care Clean program includes heightened and comprehensive cleanliness and social distancing standards - all in an effort to improve safety and reassure customers that Best Western is committed to their health and wellbeing.
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10/20/2021 - 10/21/2021
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7 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Summary of verified reviews

Rated 66/100 based on reviews from all travelers.

"Close to parking areas and public transportation."

Location

69/100
488 reviews

"Location is ok. Pricey, inconvenient parking." Close to public transport and the train. Awesome sightseeing, but far from downtown. Shopping, restaurants and bars in the area are great. Reasonably accessible by car.

Service

60/100
615 reviews

"Fairly friendly, professional staff, but complaints about reception." Housekeeping and management are lacking. Booking process is sufficient. Great hotel security. Room service could have been improved.

WiFi

57/100
72 reviews

"Regular internet service. Wifi quality could be improved."

Breakfast

57/100
236 reviews

"Breakfast is decent but expensive."

Room

53/100
1131 reviews

"Okay beds, and room cleanliness and condition are acceptable." Mediocre sized, poorly cleaned bathrooms. Small, poorly-maintained rooms with poor A/C and no views. Shower was ok. Poorly-furnished with bad TV's, understocked minibars and unsightly kitchenettes.

Cleanliness

49/100
521 reviews

"Cleanliness is lacking in rooms and bathrooms." Hotel facilities could use a good clean. Clean dining area.

Amenities

25/100
265 reviews

"Older facilities and unpleasant entrance area." Elevator in need of updating. Architecture not so nice. Handicap accessible facilities are all right.

Rated 58/100 based on reviews from couples.

"Good restaurants & bars in the area."

Location

75/100
126 reviews

"Great location. Pricey, inconvenient parking." Far from city centre, but close to good restaurants and bars. Close to public transport and the train.

Service

59/100
147 reviews

"Fairly friendly, professional staff, but complaints about reception." Housekeeping and management are lacking. Booking process is sufficient.

Room

54/100
297 reviews

"Relatively new rooms." Rooms have problems with size, cleanliness, and maintenance. Mediocre sized, poorly cleaned bathrooms. Shower was ok. No views, TV's and A/C substandard.

Breakfast

51/100
48 reviews

"Breakfast is decent but expensive."

WiFi

45/100
18 reviews

"Wifi quality could be improved."

Cleanliness

41/100
134 reviews

"Bathrooms and rooms are untidy." Hotel facilities could use a good clean.

Amenities

20/100
80 reviews

"Poorly reviewed buildings and an uninspiring entrance area." Elevator in need of updating. Architecture not so nice.

Rated 57/100 based on reviews from families.

"Affordable food."

Service

65/100
149 reviews

"Friendly, acceptably professional service." Complaints about housekeeping and reception.

Location

64/100
125 reviews

"Location is ok. Pricey, inconvenient parking." Far from city centre, but good shopping nearby. Close to public transport and the train.

Breakfast

61/100
80 reviews

"Decent and moderately priced breakfast."

Room

54/100
268 reviews

"Okay beds, and room cleanliness and condition are acceptable." Small, poorly-maintained rooms with subpar furniture. Small rooms and poorly cleaned bathrooms. No views, TV's and A/C substandard. Shower was ok.

Cleanliness

52/100
136 reviews

"Cleanliness is lacking in rooms and bathrooms." Hotel facilities could use a good clean.

WiFi

39/100
10 reviews

"Wifi quality could be improved."

Amenities

25/100
65 reviews

"Poorly reviewed buildings and an uninspiring entrance area." Elevator in need of updating.

Rated 56/100 based on reviews from solo travelers.

"Good location."

Location

72/100
69 reviews

"Great location near lots of shopping. Pricey, inconvenient parking."

Service

68/100
84 reviews

"Friendly, more-or-less professional service, and so-so reception."

Breakfast

54/100
26 reviews

"Breakfast is average."

Cleanliness

53/100
72 reviews

"Cleanliness is lacking in rooms and bathrooms." Hotel facilities could use a good clean.

Room

53/100
171 reviews

"Rooms are small, slightly outdated, and more or less clean, with so-so beds." Small rooms and poorly cleaned bathrooms. Badly maintained rooms with poor air conditioning, televisions, and furniture. Shower was ok.

WiFi

44/100
17 reviews

"Wifi quality could be improved."

Amenities

23/100
33 reviews

"Hotel buildings could use some improvement."

Rated 65/100 based on reviews from business travelers.

"Great dining experience."

Value

69/100
20 reviews

"Fairly good value for money."

Location

65/100
19 reviews

"Decent location, but problems with parking."

Vibe

55/100
10 reviews

"Decent vibe."

Service

55/100
16 reviews

"Service is friendly enough, with acceptable reception staff."

Room

47/100
47 reviews

"Dirty, run-down, tiny rooms, but so-so beds."

Cleanliness

47/100
16 reviews

"Rooms could be cleaner."

Comfort

44/100
28 reviews

"Rooms are average, though small, lacking comfort, and quite noisy."

WiFi

30/100
6 reviews

"Wifi quality could be improved."

Amenities

27/100
10 reviews

"Hotel buildings could use some improvement."

Rated 60/100 based on reviews from all travelers.

"Close to parking areas and public transportation."

Value

66/100
17 reviews

"Fairly good value for money."

Location

64/100
26 reviews

"Location is fine but far from the city centre." Pricey, inconvenient parking. Close to public transport.

Breakfast

60/100
18 reviews

"Breakfast is average."

Service

59/100
27 reviews

"So-so, but friendly, service, but low rated reception."

Cleanliness

54/100
18 reviews

"Room cleanliness is acceptable."

Comfort

46/100
31 reviews

"Rooms are average, though small, lacking comfort, and quite noisy."

Room

46/100
53 reviews

"Small rooms with below average bathrooms and poor maintenance." Rooms are quite clean and beds are standard.

Amenities

26/100
11 reviews

"Hotel buildings could use some improvement."

Rated 64/100 based on reviews from families.

""

Location

63/100
14 reviews

"Decent location, but problems with parking."

Breakfast

60/100
9 reviews

"Breakfast is average."

Service

60/100
13 reviews

"Great service, but bad reception."

Cleanliness

50/100
8 reviews

"Room cleanliness is acceptable."

Comfort

45/100
16 reviews

"Uncomfortable, small rooms, with decent beds."

Room

42/100
27 reviews

"Small rooms with below average bathrooms and poor maintenance." Rooms are quite clean and beds are standard.

Amenities

25/100
7 reviews

"Hotel buildings could use some improvement."

Rated 63/100 based on reviews from couples.

"Friendly service."

Room

48/100
10 reviews

"Room needs to be improved."

Rated 54/100 based on reviews from all travelers.

"Close to parking areas and public transportation."

Location

70/100
369 reviews

"Great location. Not great access by car, with poorly rated parking." Far from city centre, but close to good shopping, restaurants, and bars. Parking should be cheaper. Close to public transport. Medium distance to train station.

Service

60/100
473 reviews

"The service was acceptably friendly and professional, with decent reception staff." Housekeeping and management are lacking. Booking process is sufficient. Great hotel security. Room service could have been improved.

WiFi

58/100
55 reviews

"Regular internet service. Wifi quality could be improved."

Room

53/100
877 reviews

"Decent rooms with okay views and beds." Rooms are unclean and small, with subpar A/C and minibars. Mediocre sized, poorly cleaned bathrooms. Rooms lacking maintenance, with poor quality kitchenettes, furniture and TV's. Shower was ok.

Breakfast

51/100
156 reviews

"Breakfast is decent but expensive."

Cleanliness

46/100
413 reviews

"Bathrooms and rooms are untidy." Hotel facilities could use a good clean. Clean dining area.

Amenities

25/100
223 reviews

"Older facilities and unpleasant entrance area." Elevator in need of updating. Architecture not so nice. Handicap accessible facilities are all right.

Rated 54/100 based on reviews from couples.

"Good restaurants & bars in the area."

Location

77/100
106 reviews

"Good location, close to public transport. Pricey, inconvenient parking." Good restaurants & bars in the area.

Service

58/100
119 reviews

"Relatively friendly and professional service." Guests complain about reception staff and management. Booking process is sufficient.

Room

54/100
242 reviews

"Average but poorly maintained rooms." Tiny, dirty rooms with bad televisions and air conditioning. Mediocre sized, poorly cleaned bathrooms. Shower was ok.

Breakfast

49/100
36 reviews

"Some complaints about quality and price of breakfast."

WiFi

44/100
15 reviews

"Wifi quality could be improved."

Cleanliness

38/100
110 reviews

"Bathrooms and rooms are untidy." Hotel facilities could use a good clean.

Amenities

20/100
72 reviews

"Poorly reviewed buildings and an uninspiring entrance area." Elevator in need of updating. Architecture not so nice.

Rated 52/100 based on reviews from families.

"Affordable food. Great shopping."

Location

67/100
76 reviews

"Location is ok. Pricey, inconvenient parking." Far from city centre, but good shopping nearby. Close to public transport and the train.

Service

64/100
98 reviews

"The service was acceptably friendly and professional, with decent reception staff." Housekeeping can be a problem.

Breakfast

58/100
44 reviews

"Breakfast is average."

Room

55/100
167 reviews

"New, moderately clean rooms with so-so beds." Poorly maintained, little room with inadequate air conditioners and televisions. Small rooms and poorly cleaned bathrooms. Shower was ok.

Cleanliness

48/100
96 reviews

"Cleanliness is lacking in rooms and bathrooms." Hotel facilities could use a good clean.

WiFi

36/100
5 reviews

"Complaints about WiFi."

Amenities

26/100
48 reviews

"Poorly reviewed buildings and an uninspiring entrance area." Elevator in need of updating.

Rated 52/100 based on reviews from solo travelers.

"Great dining experience."

Location

72/100
66 reviews

"Great location near lots of shopping. Pricey, inconvenient parking."

Service

68/100
82 reviews

"Friendly, more-or-less professional service, and so-so reception."

Breakfast

54/100
23 reviews

"Breakfast is average."

Cleanliness

53/100
71 reviews

"Cleanliness is lacking in rooms and bathrooms." Hotel facilities could use a good clean.

Room

53/100
168 reviews

"Rooms are small, slightly outdated, and more or less clean, with so-so beds." Small rooms and poorly cleaned bathrooms. Badly maintained rooms with poor air conditioning, televisions, and furniture. Shower was ok.

WiFi

44/100
17 reviews

"Wifi quality could be improved."

Amenities

23/100
32 reviews

"Hotel buildings could use some improvement."

Rated 55/100 based on reviews from business travelers.

""

Value

69/100
16 reviews

"Fairly good value for money."

Location

65/100
16 reviews

"Decent location, but problems with parking."

Service

54/100
12 reviews

"Complaints about the reception staff, but the service is somewhat friendly."

Vibe

53/100
9 reviews

"Decent vibe."

Room

48/100
38 reviews

"Guests complain about room size, bathrooms, and maintenance." Average beds.

Cleanliness

47/100
13 reviews

"Rooms could be cleaner."

Comfort

44/100
23 reviews

"Rooms are average, though small, lacking comfort, and quite noisy."

WiFi

30/100
6 reviews

"Wifi quality could be improved."

Amenities

27/100
9 reviews

"Hotel buildings could use some improvement."

Rated 65/100 based on reviews from all travelers.

"Close to parking areas and public transportation."

Location

71/100
18 reviews

"Good location, close to public transport."

Breakfast

58/100
15 reviews

"Breakfast is average."

Service

57/100
18 reviews

"Complaints about the reception staff, but the service is somewhat friendly."

Cleanliness

56/100
21 reviews

"Room cleanliness is acceptable."

Room

49/100
42 reviews

"Small rooms with below average bathrooms and poor maintenance." Rooms are quite clean and beds are standard. Shower can be a problem.

Rated 69/100 based on reviews from families.

"Great location."

Location

71/100
8 reviews

"Great location."

Service

59/100
6 reviews

"Service is adequate."

Breakfast

57/100
6 reviews

"Breakfast is average."

Cleanliness

54/100
9 reviews

"Room cleanliness is acceptable."

Room

49/100
17 reviews

"Rooms and bathrooms are clean enough, but still lacking."

Comfort

44/100
8 reviews

"More comfort would be nice."

Rated 62/100 based on reviews from couples.

"Great location."

Location

69/100
5 reviews

"Location is ok."

Service

57/100
5 reviews

"Service is adequate."

Cleanliness

55/100
6 reviews

"Room cleanliness is acceptable."

Room

46/100
12 reviews

"Clean enough, but low rated, rooms."

Comfort

40/100
5 reviews

"More comfort would be nice."

Rated 66/100 based on reviews from all travelers.

"Close to parking areas and public transportation."

Value

68/100
6 reviews

"Fairly good value for money."

Service

64/100
8 reviews

"Service is average, but very friendly."

Location

63/100
6 reviews

"Location is ok."

Room

48/100
10 reviews

"Room needs to be improved."

Rated 58/100 based on reviews from families.

""

Value

67/100
5 reviews

"Fairly good value for money."

Service

65/100
5 reviews

"Service is adequate."

Room

49/100
5 reviews

"Room needs to be improved."

Rated 59/100 based on reviews from all travelers.

"Close to parking areas and public transportation."

Location

67/100
15 reviews

"Location is fine but far from the city centre."

Service

61/100
24 reviews

"Complaints about the reception staff, but the service is somewhat friendly."

Breakfast

59/100
11 reviews

"Breakfast is average."

Room

51/100
51 reviews

"Average rooms with standard beds." Rooms have problems with size, cleanliness, and maintenance. Mediocre sized, poorly cleaned bathrooms.

Cleanliness

49/100
26 reviews

"Bathrooms and rooms are untidy."

Comfort

49/100
29 reviews

"Small and uncomfortable rooms. So-so beds and bathroom size."

Rated 58/100 based on reviews from families.

""

Location

68/100
5 reviews

"Location is ok."

Service

60/100
6 reviews

"Service is adequate."

Breakfast

59/100
6 reviews

"Breakfast is average."

Food

53/100
5 reviews

"Food is all right."

Cleanliness

49/100
8 reviews

"Rooms could be cleaner."

Room

47/100
17 reviews

"Beds are fine, in small and inadequately cleaned rooms."

Comfort

45/100
9 reviews

"Uncomfortable, small rooms, with decent beds."

Rated 62/100 based on reviews from couples.

""

Comfort

50/100
9 reviews

"Small, comfortable rooms."

Room

47/100
12 reviews

"Small rooms with low rated bathrooms."

Rated 68/100 based on reviews from all travelers.

"Close to parking areas and public transportation."

Value

73/100
9 reviews

"Best value for money."

Service

66/100
23 reviews

"Poor quality housekeeping, but decent, friendly service staff."

Location

66/100
16 reviews

"Location is fine but far from the city centre."

Breakfast

63/100
13 reviews

"Breakfast is average."

Food

61/100
6 reviews

"Food is all right."

Cleanliness

49/100
11 reviews

"Rooms could be cleaner."

Room

48/100
25 reviews

"Small, poorly cleaned rooms and subpar bathrooms."

Amenities

24/100
5 reviews

"Hotel buildings could use some improvement."

Rated 64/100 based on reviews from families.

"Friendly service."

Service

66/100
6 reviews

"Service is average, but very friendly."

Breakfast

61/100
5 reviews

"Breakfast is average."

Cleanliness

52/100
5 reviews

"Quite clean."

Room

44/100
7 reviews

"Room needs to be improved."

Rated 68/100 based on reviews from couples.

""

Service

64/100
5 reviews

"Service is adequate."

Room

47/100
5 reviews

"Room needs to be improved."

Rated 68/100 based on reviews from all travelers.

"Close to parking areas and public transportation."

Location

70/100
18 reviews

"Great location."

Service

62/100
20 reviews

"Friendly service and acceptable reception."

Breakfast

61/100
7 reviews

"Breakfast is average."

Room

52/100
32 reviews

"Rooms are quite clean and beds are standard." Small rooms with low rated bathrooms.

Cleanliness

50/100
13 reviews

"Room cleanliness is OK, but overall cleanliness is lacking."

Comfort

48/100
22 reviews

"Rooms are average, though small, lacking comfort, and quite noisy."

Amenities

23/100
10 reviews

"Hotel buildings could use some improvement."

Rated 63/100 based on reviews from families.

"Great location."

Location

70/100
9 reviews

"Great location."

Service

61/100
6 reviews

"Service is adequate."

Room

48/100
11 reviews

"Rooms are subpar, but beds are decent."

Comfort

48/100
11 reviews

"Okay beds but not comfortable overall."

Amenities

21/100
6 reviews

"Hotel buildings could use some improvement."

Rated 71/100 based on reviews from couples.

""

Service

64/100
7 reviews

"Service is adequate."

Room

48/100
9 reviews

"Room needs to be improved."

Rated 56/100 based on reviews from all travelers.

"Close to parking areas and public transportation."

Location

68/100
9 reviews

"Location is ok."

Food

63/100
6 reviews

"Food is all right."

Service

63/100
5 reviews

"Service is adequate."

Breakfast

63/100
5 reviews

"Breakfast is average."

Room

44/100
10 reviews

"Room needs to be improved."

Review Semantics by TrustYou

Property description

Built in 1854 to coincide with the reopening of the Crystal Palace exhibition venue, Best Western London Queens Crystal Palace Hotel is a striking Victorian building in one of the most picturesque parts of south London. A stay here puts you in good company – French writer Emile Zola resided here for many months in the 1890s during his time in exile, while German emperor Kaiser Wilhelm II used the hotel as a base for his visits to Queen Victoria.Our updated rooms all come with contemporary décor, air conditioning, flat-screen TV and hairdryer. We also have an onsite car park, conferencing facilities, Italian restaurant and spacious ground floor lounge bar with satellite TV.Selhurst Park football ground is only a five-minute drive away, while Crystal Palace Park is just two minutes by car. If you're looking to do a spot of sightseeing while you're here, you'll find the major attractions of central London around 8 miles from the hotel.During the current pandemic, this hotel is open only for housing key workers and workers with no alternative abode. We can only offer rooms for single occupancy for essential / construction workers unless they are from the same household.

Amenities / Features


  • Check-in: 2:00 pm - 5:30 am
  • Check-out: 11:00 am

Pet friendly?

Sorry but pets are not allowed.

About Best Western International

  • 4000+ independently owned hotels located in over 100 countries
  • Best Western Rewards is a free program where members can earn 10 points for every dollar spent or airline/partner rewards for each night stay. With no blackout dates and points that never expire, whats not love?
  • 3 hotel types: Best Western, Best Western Plus, and Best Western Premiere
  • Best Western offers exceptional value with great amenities including free breakfast, high-speed internet, local calls, and lond distance access. Convenient computer room in the lobby area perfect for copy and fax services, and even printing out boarding passes, maps, etc.
  • Best Western Plus offers upgraded bath amenities, an in-room mini-fridge, and a spacious work desk. Fitness room, laundry room, and business center also available. Free breakfast, high-speed internet, local calls, and long distance access
  • Best Western Premiere gives guests the highest quality amenties, furnishings, and decor with personalized guest services. All rooms have a safe, mini-fridge, free high-speed internet access, free local and long distance calls, and an LCD or Plasma TV with HD channels. On-site dining, fitness room, business center, snack shop, and meeting rooms

The Best Western International highlights above are subject to change without notice.

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