Crowne Plaza London Heathrow

Stockley Road, West Drayton UB7 9NA GB
View map Reservations: +44 808 164 1057
4.0 Star property In West Drayton (Hillingdon)
IHG launches IHG Way of Clean program: Reduced contact at check-in / reception services; Visible verification of sanitized items in guest rooms; Additional deep cleaning of high touch surfaces, social distancing in public spaces; New standards and service approach to buffets, banquets, room-service and catering.
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03/09/2021 - 03/10/2021
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5 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified reviews of Crowne Plaza London Heathrow

Below are the verified reviews from guests that we have booked in recently:
"Fine"
Overall score3.0/ 5
Nice hotel, clean, no concern with room. Information provided difficult to navigate. No info on meal times, where to go, check out, parking etc.
(Individual traveller, booked 1 room), from US flag
13-May-2019 Verified review, stayed from Sat Apr 13 to Sun Apr 14 2019 at a £56.57 average nightly rate.

Summary of verified reviews

Rated 79/100 based on reviews from all travelers.

"Good wellness hotel. Close to Heathrow Airport. Fantastic service. Great pool. Great location."

Breakfast

88/100
101 reviews

"Reasonably priced, tasty breakfasts."

Pool

87/100
51 reviews

"Great pool."

Service

77/100
286 reviews

"Professional and friendly reception and restaurant service." Room service is average. Shuttle service can be an issue.

Location

77/100
208 reviews

"Great location. Good car access, but so-so parking." Near to public transport and the airport. Far from city centre but reasonably close to shopping. Parking should be cheaper.

Room

68/100
360 reviews

"Rooms are large and mostly clean, with great beds." Bathrooms are unclean; air-conditioning, TV and bathroom are all substandard. Inadequate minibars in older, poorly-maintained rooms. Shower can be a problem.

WiFi

59/100
9 reviews

"Regular internet service. Wifi quality could be improved."

Value

57/100
103 reviews

"Fairly good value for money. Food is a bit overpriced." Acceptable breakfast prices.

Amenities

52/100
97 reviews

"Uninspiring entrance area with decent amenities and outdated facilities." Good meeting & event facilities. Architecture not so nice.

Cleanliness

51/100
117 reviews

"Cleanliness is lacking in rooms and bathrooms." Hotel facilities could use a good clean.

Vibe

47/100
92 reviews

"Atmosphere not particularly friendly, giving poor vibes." Hotel could use some updating. Entrance area is not particularly attractive. Hotel is relatively stylish. Great for a wellness holiday. Good for business people. Luxury hotel.

Rated 76/100 based on reviews from families.

"Friendly service. Great pool."

Breakfast

89/100
16 reviews

"Tasty breakfast."

Pool

89/100
13 reviews

"Great pool."

Location

79/100
23 reviews

"Great location."

Service

77/100
42 reviews

"Friendly service, and reception was okay."

Room

59/100
50 reviews

"Rooms are large and mostly clean, with great beds." Outdated, insufficiently maintained rooms with poorly rated bathrooms. Shower can be a problem.

Amenities

53/100
15 reviews

"Hotel buildings are substandard but amenities are OK."

Value

51/100
10 reviews

"Fairly good value for money."

Cleanliness

49/100
30 reviews

"Hotel facilities could use a good clean." Room cleanliness is acceptable.

Vibe

41/100
16 reviews

"Vibe is not too good. Hotel could use some updating."

Rated 77/100 based on reviews from couples.

"Tasty breakfast."

Breakfast

88/100
16 reviews

"Tasty breakfast."

Pool

88/100
5 reviews

"Great pool."

Service

79/100
19 reviews

"Friendly service, and reception was okay."

Location

74/100
20 reviews

"Well-located, although unfortunately the parking isn't easy."

Food

62/100
22 reviews

"Decent food and menu."

Room

59/100
39 reviews

"Rooms are large and mostly clean, with great beds." Poor maintenance in rooms and bathrooms. Shower can be a problem.

Value

52/100
15 reviews

"Fairly good value for money."

Amenities

49/100
13 reviews

"Hotel buildings could use some improvement."

Cleanliness

47/100
12 reviews

"Hotel facilities could use a good clean." Room cleanliness is acceptable.

Vibe

40/100
7 reviews

"Vibe is not too good."

Rated 72/100 based on reviews from solo travelers.

"Comfortable beds."

Location

79/100
9 reviews

"Great location."

Service

75/100
9 reviews

"Fantastic service."

Comfort

75/100
8 reviews

"Comfortable rooms and beds."

Room

59/100
15 reviews

"Great beds in okay rooms." Outdated rooms and bathrooms not up to standard.

Value

57/100
5 reviews

"Fairly good value for money."

Vibe

38/100
8 reviews

"Vibe is not too good. Hotel could use some updating."

Rated 71/100 based on reviews from business travelers.

"Fantastic service. Great location."

Location

77/100
9 reviews

"Great location."

Service

76/100
8 reviews

"Fantastic service."

Comfort

72/100
11 reviews

"Comfortable rooms, and not too noisy."

Food

69/100
9 reviews

"Food is all right."

Room

62/100
16 reviews

"Room is all right."

Amenities

51/100
6 reviews

"Hotel buildings are substandard but amenities are OK."

Rated 68/100 based on reviews from all travelers.

"Good wellness hotel. Close to Heathrow Airport. Fantastic service. Great pool. Great location."

Rated 70/100 based on reviews from all travelers.

"Good wellness hotel. Close to Heathrow Airport. Fantastic service. Great pool. Great location."

Breakfast

90/100
7 reviews

"Tasty breakfast."

Service

79/100
13 reviews

"Fantastic service."

Location

79/100
6 reviews

"Great location."

Comfort

74/100
7 reviews

"Very comfortable."

Room

61/100
11 reviews

"Room is all right."

Value

57/100
5 reviews

"Fairly good value for money."

Rated 75/100 based on reviews from all travelers.

"Good wellness hotel. Close to Heathrow Airport. Fantastic service. Great pool. Great location."

Breakfast

87/100
85 reviews

"Reasonably priced, tasty breakfasts."

Pool

85/100
45 reviews

"Great pool."

Location

80/100
186 reviews

"Great location near the airport. Decent, but pricey, parking." Good accessibility by car.

Service

76/100
253 reviews

"Friendly service, especially in the restaurant, and decent reception and housekeeping." Room service is average. Shuttle service can be an issue.

Room

66/100
324 reviews

"Rooms are large and mostly clean, with great beds." Badly maintained and cleaned rooms with poor furnishings. Rooms need updating with bad TV's and A/C. Shower can be a problem.

WiFi

60/100
8 reviews

"Regular internet service. Wifi quality could be improved."

Value

57/100
93 reviews

"Fairly good value for money. Food is a bit overpriced." Acceptable breakfast prices.

Amenities

52/100
91 reviews

"Uninspiring entrance area with decent amenities and outdated facilities." Good meeting & event facilities. Architecture not so nice.

Cleanliness

49/100
106 reviews

"Cleanliness is lacking in rooms and bathrooms." Hotel facilities could use a good clean.

Vibe

46/100
80 reviews

"Atmosphere not particularly friendly, giving poor vibes." Hotel could use some updating. Entrance area is not particularly attractive. Hotel could be more stylish.

Rated 74/100 based on reviews from families.

"Great pool. Friendly service."

Breakfast

89/100
12 reviews

"Tasty breakfast."

Pool

89/100
11 reviews

"Great pool."

Location

79/100
20 reviews

"Great location."

Service

76/100
36 reviews

"Friendly service, and reception was okay."

Room

58/100
43 reviews

"Rooms are large and mostly clean, with great beds." Outdated, insufficiently maintained rooms with poorly rated bathrooms.

Amenities

54/100
13 reviews

"Hotel buildings are substandard but amenities are OK."

Value

51/100
9 reviews

"Fairly good value for money."

Cleanliness

48/100
28 reviews

"Hotel facilities could use a good clean." Room cleanliness is acceptable.

Vibe

40/100
14 reviews

"Vibe is not too good. Hotel could use some updating."

Rated 74/100 based on reviews from couples.

"Tasty breakfast."

Breakfast

88/100
13 reviews

"Tasty breakfast."

Service

78/100
16 reviews

"Friendly service, and reception was okay."

Location

74/100
18 reviews

"Well-located, although unfortunately the parking isn't easy."

Food

62/100
21 reviews

"Decent food and menu."

Room

59/100
36 reviews

"Rooms are large and mostly clean, with great beds." Poor maintenance in rooms and bathrooms. Shower can be a problem.

Value

52/100
15 reviews

"Fairly good value for money."

Amenities

48/100
12 reviews

"Hotel buildings could use some improvement."

Cleanliness

47/100
10 reviews

"Hotel facilities could use a good clean." Room cleanliness is acceptable.

Vibe

40/100
7 reviews

"Vibe is not too good."

Rated 65/100 based on reviews from business travelers.

"Fantastic service. Great location."

Location

79/100
7 reviews

"Great location."

Service

75/100
7 reviews

"Fantastic service."

Comfort

72/100
10 reviews

"Very comfortable."

Food

68/100
8 reviews

"Food is all right."

Room

62/100
14 reviews

"Room is all right."

Amenities

50/100
5 reviews

"Ordinary amenities."

Rated 72/100 based on reviews from solo travelers.

"Comfortable beds. Great location."

Location

78/100
5 reviews

"Great location."

Service

74/100
6 reviews

"Fantastic service."

Comfort

71/100
5 reviews

"Very comfortable with alright beds."

Room

57/100
9 reviews

"Rooms are mediocre with standard beds, however there are complaints about bathrooms."

Rated 78/100 based on reviews from all travelers.

"Good wellness hotel. Close to Heathrow Airport. Fantastic service. Great pool. Great location."

Service

80/100
5 reviews

"Fantastic service."

Review Semantics by TrustYou

Property description

With a stay at Crowne Plaza London - Heathrow in West Drayton (Hillingdon), you'll be within a 5-minute drive of Stockley Park and Brunel University. This 4-star hotel is 7.5 mi (12.1 km) from Twickenham Stadium and 8.2 mi (13.1 km) from Windsor Castle.

Enjoy British cuisine at Orwells Brasserie, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. English breakfasts are available daily from 6 AM to 10 AM for a fee.

Make yourself at home in one of the 465 guestrooms featuring minibars and plasma televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and bathrobes. Conveniences include phones, as well as safes and desks.

Distances are displayed to the nearest 0.1 mile and kilometer.

Stockley Park - 1.3 km / 0.8 mi
Brunel University - 4.4 km / 2.8 mi
Colne Valley Regional Park - 9.6 km / 5.9 mi
Boston Manor Park - 11.1 km / 6.9 mi
Pinewood Studios - 11.7 km / 7.3 mi
Twickenham Stadium - 12.1 km / 7.5 mi
Syon House - 12.5 km / 7.8 mi
Syon Park - 12.9 km / 8 mi
Windsor Castle - 13.1 km / 8.2 mi
Twickenham Stoop - 13.3 km / 8.3 mi
Eton College - 13.5 km / 8.4 mi
Bushy Park - 13.9 km / 8.7 mi
St Mary's University, Twickenham - 14.1 km / 8.8 mi
Chiswick Park - 14.1 km / 8.8 mi
Royal Botanic Gardens, Kew - 14.9 km / 9.3 mi

The nearest airports are:
Heathrow Airport (LHR) - 4.1 km / 2.5 mi
Gatwick Airport (LGW) - 68.8 km / 42.8 mi

The preferred airport for Crowne Plaza London - Heathrow is Heathrow Airport (LHR).

Featured amenities include a business center, express check-in, and express check-out. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.

Take advantage of recreational opportunities offered, including a health club, an indoor pool, and a spa tub. This hotel also features complimentary wireless Internet access, concierge services, and a ballroom.

Amenities / Features

  • Check-in: 3:00 PM
  • Check-out: 12:00 PM
  • Minimum age of oldest guest: 18
  • Dry cleaning/laundry service
  • Long-term parking (surcharge)
  • Swimming pool
  • Free WiFi
  • Assistive listening devices available
  • In-room accessibility
  • Wheelchair accessible parking
  • Roll-in shower
  • Accessible bathroom
  • Airport transportation (surcharge)
  • Indoor pool
  • Wheelchair-accessible lounge
  • Wheelchair-accessible on-site restaurant
  • Multilingual staff
  • Breakfast available (surcharge)
  • Bar/lounge
  • Laundry facilities
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Banquet hall
  • Ballroom
  • Food and water bowls
  • Wheelchair-accessible concierge desk
  • Express check-in
  • Wheelchair-accessible van parking
  • Total number of rooms - 465
  • Number of floors - 5
    • Assistive listening devices in meeting rooms
    • Meeting rooms
    • Spa tub
    • Wheelchair-accessible fitness center
    • Wheelchair-accessible public washroom
    • Health club
    • Garden
    • Free newspapers in lobby
    • Luggage storage
    • Express check-out
    • Porter/bellhop
    • Business center
    • 24-hour front desk
    • Number of restaurants - 2
    • Smoke-free property
    • Safe-deposit box at front desk
    • Sauna
    • Steam room
    • Self parking (surcharge)
    • Conference space
    • Computer station
    • Terrace
    • ATM/banking
    • Concierge services

    Airport & shuttle information

    Is there an airport shuttle? Yes! There is an airport shuttle.

    Pet friendly?

    Only dogs and cats are allowed

    Service animals are allowed

    Service animals are exempt from fees/restrictions

    Pets allowed

    Misc. fees / Policies

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.

    • Fee for English breakfast: GBP 18.50 per person (approximately)
    • Self parking fee: GBP 16.00 per day
    • Extended parking fee: GBP 16 per day
    • Pet fee: GBP 20 per pet, per night
    • Service animals are exempt from fees
    • Rollaway bed fee: GBP 30.0 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    • Pool access available from 6:30 AM to 8:00 PM.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
    • This property advises that enhanced cleaning and guest safety measures are currently in place.
    • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
    • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.
    • Contactless check-in and contactless check-out are available.
    • Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
    • Each guestroom is kept vacant for a minimum of 72 hours between bookings.
    • The property affirms that it follows sanitization practices of Clean Promise (IHG) guidelines.
    • Enhanced food service safety measures are in place.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

    Cleaning Policies

    Property is cleaned with disinfectant

    Staff wears personal protective equipment

    Shield between guests and staff in main contact areas

    Guests are provided with free hand sanitizer

    Social distancing measures are in place

    Contactless check-in is available

    Individually-wrapped food options are available

    Individually-wrapped food options are available for breakfast

    Individually-wrapped food options are available for lunch

    Individually-wrapped food options are available for dinner

    Individually-wrapped food options are available through room service

    gap period enforced between guest stays 72 hours

    Bed sheets and towels are washed at a temperature of at least 60°C/140°F

    Commonly-touched surfaces are cleaned with disinfectant

    Property confirms they are implementing guest safety measures

    Contactless check-out is available

    Cashless transactions are available

    Masks are compulsory at the property

    Contactless food service / room service is available

    Reservation might be required for some facilities onsite

    Food service has been amended for enhanced safety

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

    Property confirms they are implementing enhanced cleaning measures

    About Crowne Plaza Hotels

    • Early check-in available and ideal for business travelers on the go
    • Luxurious, soft bedding and aromatherapy kit provided
    • Quiet Zones between 9 pm to 10 am Sunday to Thursday where there is no room attendant, housekeeping services, or engineering activities to help guests enjoy a restful night. Guests have the option to request services if needed
    • Bath amenities include Temple Spa's professional skin and hair care products for ultimate relaxation
    • Wireless internet available in guest rooms, suites, business center, and public areas

    The Crowne Plaza Hotels highlights above are subject to change without notice.

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    Testimonials:

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    "I think this is a great source for those planning a group trip and have a specific budget in mind." A.H. - Long Island, NY

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