Europa Gatwick Hotel & Spa

Balcombe Road, Crawley RH10 7ZR GB
View map Reservations: +44 808 164 1057
3.0 Star property In Crawley (Maidenbower)
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Poor
2.0/5

Based on 3455 guest reviews

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  • Free WiFi
  • Free WiFi (limited) time - 20
  • Indoor pool
  • Free WiFi (limited) duration - per day
  • Breakfast available (surcharge)
  • Bar/lounge
  • Smoke-free property
  • Fitness facilities
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02/27/2021 - 02/28/2021
Searching all hotel inventory networks
4 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Summary of verified reviews

Rated 58/100 based on reviews from all travelers.

"Close to Gatwick Airport. Close to parking areas and the airport. Room needs to be improved. Vibe is not too good. Beach is not so nice."

Location

60/100
617 reviews

"Location is ok. Parking is rare." Convenient car access and well-priced parking. Good access to airport. Shopping is ok.

Service

55/100
884 reviews

"Unprofessional, low rated restaurant service." Service is relatively friendly but housekeeping is not great. Guests complain about reception staff and management. Bar service is acceptable. Booking process should be better organized.

WiFi

49/100
126 reviews

"Wifi quality could be improved. Internet is affordable."

Breakfast

43/100
156 reviews

"Some complaints about quality and price of breakfast."

Food

33/100
299 reviews

"Dining disappointed some guests in quality and price." Guests dislike the cleanliness and menus in the restaurant. Guests disliked the pork dishes, desserts, and fruits. Low rated side dishes and snacks. Poor vegetarian & vegan dishes. Delicious beef dishes & steak. Soups do not taste good. Pizza is not the best.

Beach

33/100
5 reviews

"Beach is not so nice. No good beach sports."

Room

31/100
1387 reviews

"Outdated, rooms with poor cleanliness and maintenance." Small rooms and poorly cleaned bathrooms. Cramped rooms with bad beds and substandard A/C. Poorly-furnished with bad TV's, understocked minibars and unsightly kitchenettes. Shower can be a problem.

Amenities

31/100
401 reviews

"Grounds are fine, but with outdated facilities." Architecture not so nice. Nice smoking area. Handicap accessible facilities are all right.

Comfort

30/100
633 reviews

"Rooms with complaints about size, comfort, and A/C." Rooms are small and noisy, with subpar beds.

Vibe

27/100
308 reviews

"Atmosphere not particularly friendly, giving poor vibes." Hotel could use some updating. Hotel could be more stylish.

Cleanliness

19/100
780 reviews

"Bathrooms and rooms are untidy." Hotel facilities could use a good clean. Dirty in the dining and pool areas. Wellness & sports facilities could use better cleaning.

Rated 56/100 based on reviews from couples.

"Affordable beverage prices."

Location

58/100
150 reviews

"Location is ok. Easy car access but inadequate parking." Good access to airport.

Service

56/100
204 reviews

"Unprofessional, low rated restaurant service." Service is relatively friendly but housekeeping is not great. Guests complain about reception staff and management. Bar service is acceptable. Booking process should be better organized.

Bar

51/100
33 reviews

"Pretty standard, but affordable bar. Alcoholic drinks are not the best." Bar service is acceptable.

Breakfast

42/100
37 reviews

"Breakfast can be improved."

Food

35/100
63 reviews

"Food and menu are not highly reviewed."

WiFi

33/100
13 reviews

"Wifi quality could be improved."

Room

30/100
359 reviews

"Poorly-maintained, small, old rooms with inadequate A/C." Untidy rooms with bad beds, TV's, furniture. Small rooms and poorly cleaned bathrooms. Shower can be a problem.

Amenities

30/100
93 reviews

"Grounds are fine, but with outdated facilities." Architecture not so nice.

Comfort

29/100
176 reviews

"Rooms with complaints about size, comfort, and A/C." Rooms are small and noisy, with subpar beds.

Vibe

21/100
71 reviews

"Atmosphere not particularly friendly, giving poor vibes." Hotel could use some updating. Hotel could be more stylish.

Cleanliness

15/100
196 reviews

"Bathrooms and rooms are untidy." Hotel facilities could use a good clean.

Rated 58/100 based on reviews from solo travelers.

""

Location

59/100
108 reviews

"Location is ok. Easy car access but inadequate parking." Good access to airport.

Service

57/100
120 reviews

"Service and reception staff are unprofessional, but quite friendly." Average restaurant service.

Breakfast

42/100
21 reviews

"Breakfast can be improved."

WiFi

35/100
23 reviews

"Wifi quality could be improved. Internet is affordable."

Comfort

34/100
81 reviews

"Small, uncomfortable rooms with subpar beds and too much noise."

Room

33/100
195 reviews

"Older, smaller rooms with poor maintenance and televisions." Uncomfortable beds and furniture, and badly cleaned rooms and bathrooms. Shower can be a problem.

Food

31/100
43 reviews

"Food and menu are not highly reviewed."

Amenities

30/100
67 reviews

"Grounds are fine, but with outdated facilities."

Cleanliness

19/100
122 reviews

"Bathrooms and rooms are untidy." Hotel facilities could use a good clean.

Vibe

18/100
46 reviews

"Vibe is not too good. Hotel could use some updating." Hotel could be more stylish.

Rated 48/100 based on reviews from families.

""

Value

67/100
52 reviews

"Fairly good value for money. High priced breakfast."

Location

56/100
64 reviews

"Location is ok. Easy car access but inadequate parking." Good access to airport.

Service

51/100
96 reviews

"Service and reception staff are unprofessional, but quite friendly." Booking process should be better organized.

Breakfast

41/100
28 reviews

"Some complaints about quality and price of breakfast."

WiFi

35/100
8 reviews

"Wifi quality could be improved."

Amenities

34/100
39 reviews

"Hotel buildings could use some improvement."

Food

29/100
26 reviews

"Food and menu are not highly reviewed."

Comfort

28/100
64 reviews

"Small rooms, lacking comfort, with subpar beds and A/C."

Room

27/100
138 reviews

"Small, outdated rooms in need of better maintenance." Poor beds and room cleanliness. People dislike the TVs, A/C, and furniture. Shower can be a problem.

Vibe

25/100
36 reviews

"Atmosphere not particularly friendly, giving poor vibes." Hotel could use some updating. Hotel could be more stylish.

Cleanliness

17/100
85 reviews

"Bathrooms and rooms are untidy." Hotel facilities could use a good clean.

Rated 55/100 based on reviews from business travelers.

"Affordable parking."

Location

60/100
63 reviews

"Location is ok. Parking is rare. Good access to airport." Affordable parking.

Service

59/100
87 reviews

"Service and reception staff are unprofessional, but quite friendly."

Breakfast

48/100
9 reviews

"Breakfast can be improved."

Food

30/100
28 reviews

"Food and menu are not highly reviewed."

WiFi

30/100
16 reviews

"Wifi quality could be improved. Internet is affordable."

Room

28/100
107 reviews

"Older, smaller rooms with poor maintenance and televisions." Uncomfortable beds and furniture, and badly cleaned rooms and bathrooms. Shower can be a problem.

Comfort

27/100
47 reviews

"Small, uncomfortable rooms with subpar beds and too much noise."

Amenities

27/100
34 reviews

"Facilities in need of refurbishment. Architecture not so nice."

Vibe

20/100
18 reviews

"Vibe is not too good. Hotel could use some updating." Hotel could be more stylish.

Cleanliness

18/100
58 reviews

"Bathrooms and rooms are untidy." Hotel facilities could use a good clean.

Rated 53/100 based on reviews from all travelers.

"Close to Gatwick Airport. Close to parking areas and the airport. Room needs to be improved. Vibe is not too good. Beach is not so nice."

Value

67/100
7 reviews

"Fairly good value for money."

Location

60/100
8 reviews

"Location is ok."

Service

59/100
12 reviews

"Complaints about the reception staff, but the service is somewhat friendly."

Comfort

31/100
8 reviews

"Noisy room lacking in comfort."

Room

29/100
17 reviews

"Room needs to be improved."

Cleanliness

17/100
11 reviews

"Could use a good cleaning."

Rated 52/100 based on reviews from all travelers.

"Close to Gatwick Airport. Close to parking areas and the airport. Room needs to be improved. Vibe is not too good. Beach is not so nice."

Location

59/100
588 reviews

"Location is ok. Parking is rare." Convenient car access and well-priced parking. Good access to airport. Shopping is ok.

Service

55/100
838 reviews

"Service staff are somewhat friendly, but unprofessional with unorganized management." Reception is poor, as is the restaurant service. Bar service is acceptable. Booking process should be better organized.

WiFi

49/100
123 reviews

"Wifi quality could be improved. Internet is affordable."

Breakfast

44/100
140 reviews

"Some complaints about quality and price of breakfast."

Beach

33/100
5 reviews

"Beach is not so nice. No good beach sports."

Food

32/100
284 reviews

"Dining disappointed some guests in quality and price." Guests dislike the cleanliness and menus in the restaurant. Guests disliked the pork dishes, desserts, and fruits. Low rated side dishes and snacks. Poor vegetarian & vegan dishes. Delicious beef dishes & steak. Soups do not taste good. Pizza is not the best.

Room

31/100
1310 reviews

"Small, outdated rooms in need of better maintenance." Poor beds and room cleanliness, with a substandard TV. Small rooms and poorly cleaned bathrooms. Poorly rated A/C, minibars, and furniture. Shower can be a problem.

Amenities

31/100
383 reviews

"Grounds are fine, but with outdated facilities." Architecture not so nice. Nice smoking area. Handicap accessible facilities are all right.

Comfort

29/100
598 reviews

"Rooms with complaints about size, comfort, and A/C." Rooms are small and noisy, with subpar beds.

Vibe

27/100
286 reviews

"Atmosphere not particularly friendly, giving poor vibes." Hotel could use some updating. Hotel could be more stylish.

Cleanliness

19/100
740 reviews

"Bathrooms and rooms are untidy." Hotel facilities could use a good clean. Dirty in the dining and pool areas. Wellness & sports facilities could use better cleaning.

Rated 56/100 based on reviews from couples.

"Affordable beverage prices."

Location

58/100
147 reviews

"Location is ok. Easy car access but inadequate parking." Good access to airport.

Service

56/100
197 reviews

"Unprofessional, low rated restaurant service." Service is relatively friendly but housekeeping is not great. Guests complain about reception staff and management. Bar service is acceptable. Booking process should be better organized.

Bar

51/100
33 reviews

"Pretty standard, but affordable bar. Alcoholic drinks are not the best." Bar service is acceptable.

Breakfast

41/100
35 reviews

"Breakfast can be improved."

Food

34/100
60 reviews

"Food and menu are not highly reviewed."

WiFi

33/100
13 reviews

"Wifi quality could be improved."

Room

30/100
354 reviews

"Poorly-maintained, small, old rooms with inadequate A/C." Untidy rooms with bad beds, TV's, furniture. Small rooms and poorly cleaned bathrooms. Shower can be a problem.

Amenities

30/100
93 reviews

"Grounds are fine, but with outdated facilities." Architecture not so nice.

Comfort

29/100
175 reviews

"Rooms with complaints about size, comfort, and A/C." Rooms are small and noisy, with subpar beds.

Vibe

21/100
71 reviews

"Atmosphere not particularly friendly, giving poor vibes." Hotel could use some updating. Hotel could be more stylish.

Cleanliness

16/100
192 reviews

"Bathrooms and rooms are untidy." Hotel facilities could use a good clean.

Rated 55/100 based on reviews from solo travelers.

""

Location

59/100
105 reviews

"Location is ok. Easy car access but inadequate parking." Good access to airport.

Service

57/100
117 reviews

"Service and reception staff are unprofessional, but quite friendly." Average restaurant service.

Breakfast

42/100
19 reviews

"Breakfast can be improved."

WiFi

35/100
23 reviews

"Wifi quality could be improved. Internet is affordable."

Comfort

34/100
77 reviews

"Small, uncomfortable rooms with subpar beds and too much noise."

Room

34/100
186 reviews

"Older, smaller rooms with poor maintenance and televisions." Uncomfortable beds and furniture, and badly cleaned rooms and bathrooms. Shower can be a problem.

Food

31/100
42 reviews

"Food and menu are not highly reviewed."

Amenities

30/100
65 reviews

"Grounds are fine, but with outdated facilities."

Cleanliness

19/100
117 reviews

"Bathrooms and rooms are untidy." Hotel facilities could use a good clean.

Vibe

18/100
41 reviews

"Vibe is not too good. Hotel could use some updating." Hotel could be more stylish.

Rated 47/100 based on reviews from families.

""

Location

55/100
57 reviews

"Location is ok. Easy car access but inadequate parking." Good access to airport.

Service

51/100
88 reviews

"Service and reception staff are unprofessional, but quite friendly." Booking process should be better organized.

Breakfast

42/100
24 reviews

"Some complaints about quality and price of breakfast."

WiFi

35/100
8 reviews

"Wifi quality could be improved."

Amenities

33/100
34 reviews

"Hotel buildings could use some improvement."

Comfort

29/100
58 reviews

"Small rooms, lacking comfort, with subpar beds and A/C."

Food

29/100
24 reviews

"Food could be better."

Room

27/100
128 reviews

"Small, outdated rooms in need of better maintenance." Poor beds and room cleanliness. People dislike the TVs, A/C, and furniture. Shower can be a problem.

Vibe

26/100
29 reviews

"Atmosphere not particularly friendly, giving poor vibes." Hotel could use some updating. Hotel could be more stylish.

Cleanliness

18/100
81 reviews

"Bathrooms and rooms are untidy." Hotel facilities could use a good clean.

Rated 49/100 based on reviews from business travelers.

"Affordable parking."

Location

60/100
60 reviews

"Location is ok. Parking is rare. Affordable parking." Good access to airport.

Service

59/100
85 reviews

"Service and reception staff are unprofessional, but quite friendly."

Breakfast

48/100
7 reviews

"Breakfast can be improved."

Food

30/100
28 reviews

"Food and menu are not highly reviewed."

WiFi

30/100
16 reviews

"Wifi quality could be improved. Internet is affordable."

Room

28/100
106 reviews

"Older, smaller rooms with poor maintenance and televisions." Uncomfortable beds and furniture, and badly cleaned rooms and bathrooms. Shower can be a problem.

Comfort

27/100
47 reviews

"Small, uncomfortable rooms with subpar beds and too much noise."

Amenities

27/100
34 reviews

"Facilities in need of refurbishment. Architecture not so nice."

Vibe

20/100
18 reviews

"Vibe is not too good. Hotel could use some updating." Hotel could be more stylish.

Cleanliness

18/100
58 reviews

"Bathrooms and rooms are untidy." Hotel facilities could use a good clean.

Rated 52/100 based on reviews from all travelers.

"Close to Gatwick Airport. Close to parking areas and the airport. Room needs to be improved. Vibe is not too good. Beach is not so nice."

Room

22/100
7 reviews

"Room needs to be improved."

Rated 43/100 based on reviews from all travelers.

"Close to Gatwick Airport. Close to parking areas and the airport. Room needs to be improved. Vibe is not too good. Beach is not so nice."

Location

62/100
10 reviews

"Location is ok."

Service

56/100
9 reviews

"Service is relatively friendly."

Amenities

32/100
7 reviews

"Hotel buildings could use some improvement."

Room

25/100
13 reviews

"Poorly maintained and cleaned rooms."

Cleanliness

17/100
8 reviews

"Rooms could be cleaner."

Rated 43/100 based on reviews from all travelers.

"Close to Gatwick Airport. Close to parking areas and the airport. Room needs to be improved. Vibe is not too good. Beach is not so nice."

Service

54/100
7 reviews

"Service is adequate."

Comfort

33/100
7 reviews

"Not very comfortable, with poor beds."

Room

28/100
17 reviews

"Poor maintenance and cleaning in the rooms and bathrooms, with low rated beds."

Vibe

21/100
6 reviews

"Vibe is not too good. Hotel could use some updating."

Cleanliness

20/100
9 reviews

"Bathrooms and rooms are untidy."

Review Semantics by TrustYou

Property description

Located in Crawley (Maidenbower), Europa Gatwick Hotel & Spa is within a 5-minute drive of Worth St. Nicholas' Church and Manor Royal Business Park. This hotel is 9.4 mi (15.1 km) from Lingfield Park Racecourse and Golf Club and 11.3 mi (18.2 km) from Ashdown Forest.

Satisfy your appetite for lunch or dinner at the hotel's restaurant, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge. Full breakfasts are served on weekdays from 7 AM to 9:30 AM and on weekends from 7:30 AM to 10 AM for a fee.

Make yourself at home in one of the 246 guestrooms. Wireless Internet access (surcharge) keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and complimentary newspapers, and housekeeping is provided daily.

Distances are displayed to the nearest 0.1 mile and kilometer.

Worth St. Nicholas' Church - 0.8 km / 0.5 mi
High Weald - 1.3 km / 0.8 mi
Worth Way Country Park - 2.4 km / 1.5 mi
Tilgate Park - 2.6 km / 1.6 mi
Hawth Theatre - 2.8 km / 1.7 mi
Tulley's Farm - 3.5 km / 2.1 mi
County Mall Shopping Centre - 3.9 km / 2.4 mi
Manor Royal Business Park - 4.1 km / 2.5 mi
Crawley Town Hall - 4.1 km / 2.6 mi
Broadfield Stadium - 4.1 km / 2.6 mi
St. John the Baptist Church - 4.2 km / 2.6 mi
K2 Crawley Leisure Center - 4.2 km / 2.6 mi
Ardingly Reservoir - 6.8 km / 4.2 mi
High Beeches Garden - 6.8 km / 4.2 mi
Effingham Park Golf Course - 7.3 km / 4.5 mi

The nearest airports are:
Gatwick Airport (LGW) - 13.1 km / 8.1 mi
Heathrow Airport (LHR) - 73.4 km / 45.6 mi
London City Airport (LCY) - 78.2 km / 48.6 mi

The preferred airport for Europa Gatwick Hotel & Spa is Gatwick Airport (LGW).

Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.

Enjoy a range of recreational amenities, including an indoor pool, a spa tub, and a sauna. This hotel also features complimentary wireless Internet access, wedding services, and a fireplace in the lobby.

Amenities / Features

  • Check-in: 4:00 PM
  • Check-out: 10:00 AM
  • Minimum age of oldest guest: 18
  • Dry cleaning/laundry service
  • Long-term parking (surcharge)
  • Ballroom
  • Spa tub
  • Television in common areas
  • Free WiFi
  • In-room accessibility
  • Garden
  • Wheelchair accessible parking
  • Accessible bathroom
  • Wedding services
  • Fireplace in lobby
  • Free WiFi (limited) time - 20
  • Indoor pool
  • Free WiFi (limited) duration - per day
  • Luggage storage
  • Restaurant
  • Total number of rooms - 246
    • Express check-out
    • Business center
    • Multilingual staff
    • 24-hour front desk
    • Breakfast available (surcharge)
    • Bar/lounge
    • Smoke-free property
    • Safe-deposit box at front desk
    • Sauna
    • Laundry facilities
    • Steam room
    • Elevator
    • Fitness facilities
    • Conference space
    • Self parking (surcharge)
    • Wheelchair accessible path of travel

    Airport & shuttle information

    Gatwick Airport (5 miles)

    Is there an airport shuttle? Sorry but no airport shuttle is available.

    Pet friendly?

    Maximum number of pets per room 1

    Only dogs and cats are allowed

    Pets allowed

    Dogs and cats are welcome at GBP10 per animal per night or GBP 25 per stay. They are not allowed in any public areas. Guide dogs are free of charge.

    Misc. fees / Policies

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.

    • Breakfast fee: between GBP 10.00 and GBP 15.00 for adults, GBP 5.00 and GBP 10.00 for children (approximately)
    • Fee for in-room wireless Internet: GBP 7 per 24-hour period (rates may vary)
    • Self parking fee: GBP 10 per day
    • Extended parking fee: GBP 10 per day
    • Pet fee: GBP 10.00 per pet, per stay (maximum GBP 25 per stay)
    • Early check-in fee: GBP 10.00 (subject to availability)
    • Late check-out fee: GBP 15.00 (subject to availability)
    • Facilities fee: GBP 4.00 per person, per day and includes use of: sauna; spa; swimming pool; fitness facilities

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    • Free WiFi in public areas is limited to 20 minutes per day.
    • This property advises that enhanced cleaning and guest safety measures are currently in place.
    • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
    • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.
    • Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

    Cleaning Policies

    Property is cleaned with disinfectant

    Staff wears personal protective equipment

    Shield between guests and staff in main contact areas

    Guests are provided with free hand sanitizer

    Social distancing measures are in place

    Individually-wrapped food options are available

    Individually-wrapped food options are available for breakfast

    Individually-wrapped food options are available for lunch

    Individually-wrapped food options are available for dinner

    Individually-wrapped food options are available through room service

    Bed sheets and towels are washed at a temperature of at least 60°C/140°F

    Commonly-touched surfaces are cleaned with disinfectant

    Property confirms they are implementing guest safety measures

    Essential Workers Only - YES

    Property confirms they are implementing enhanced cleaning measures

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