Europa Gatwick Hotel & Spa

Balcombe Road, Crawley RH10 7ZR GB
View map Reservations: +44 808 164 1057
3.0 Star property In Crawley (Maidenbower)
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Poor
2.0/5

Based on 2254 guest reviews

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  • Free WiFi
  • Number of indoor pools - 1
  • Free WiFi (limited) time - 20
  • Free WiFi (limited) duration - per day
  • Breakfast available (surcharge)
  • Smoke-free property
  • Fitness facilities
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05/23/2022 - 05/24/2022
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6 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Summary of verified reviews

59
Poor

Summary of 2,374 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

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Rated 59/100 based on reviews from all travelers.

"Close to Gatwick Airport. Close to parking areas and the airport. Room needs to be improved. Vibe is not too good."

Location

66/100
281 reviews

"Location is ok. Accessible by car, but parking is a hassle." Good access to airport. Affordable parking. Not many options for shopping.

WiFi

62/100
69 reviews

"WiFi is decent and okay-priced. Wifi quality could be improved."

Service

59/100
494 reviews

"Relatively friendly and professional service." Guests complain about reception staff and management. Poorly rated housekeeping and restaurant service. Booking process should be better organized. Hotel security is ok. Room service could have been improved.

Bar

51/100
85 reviews

"Pretty standard, but affordable bar. Alcoholic drinks are not the best."

Breakfast

50/100
100 reviews

"Some complaints about quality and price of breakfast."

Room

40/100
815 reviews

"Poorly-maintained, small, old rooms with inadequate A/C." Untidy rooms with bad beds, TV's, furniture. Small rooms and poorly cleaned bathrooms. Shower can be a problem.

Comfort

39/100
386 reviews

"Rooms with complaints about size, comfort, and A/C." Rooms are small and noisy, with subpar beds.

Vibe

37/100
158 reviews

"Atmosphere not particularly friendly, giving poor vibes." Hotel could use some updating. Hotel could be more stylish. Entrance area is ok.

Cleanliness

35/100
411 reviews

"Rooms, bathrooms and dining area all need more cleaning." Hotel facilities could use a good clean.

Food

35/100
172 reviews

"Dining is not great with untidy dining area and poor menu." Low rated side dishes and snacks.

Amenities

30/100
225 reviews

"Outdated facilities with a decent entrance area." Architecture not so nice. Elevator in need of updating.

Rated 56/100 based on reviews from couples.

""

Location

69/100
80 reviews

"Decent location, but problems with parking. Good access to airport."

Service

63/100
137 reviews

"Friendly but unprofessional service, with complaints about reception and housekeeping staff."

Breakfast

48/100
32 reviews

"Breakfast can be improved."

WiFi

46/100
13 reviews

"Wifi quality could be improved. Internet is affordable."

Bar

45/100
28 reviews

"Bar could improve."

Room

38/100
244 reviews

"Poorly-maintained, small, old rooms with inadequate A/C." Untidy rooms with bad beds, TV's, furniture. Small rooms and poorly cleaned bathrooms. Shower can be a problem.

Comfort

34/100
125 reviews

"Rooms with complaints about size, comfort, and A/C." Rooms are small and noisy, with subpar beds.

Cleanliness

32/100
120 reviews

"Bathrooms and rooms are untidy." Hotel facilities could use a good clean.

Food

31/100
46 reviews

"Bad overall dining experience with a bad menu."

Vibe

27/100
38 reviews

"Vibe is not too good. Hotel could use some updating." Hotel could be more stylish.

Amenities

26/100
61 reviews

"Hotel grounds not rated highly, with outdated facilities." Architecture not so nice.

Rated 46/100 based on reviews from families.

"Good fitness area."

Location

68/100
31 reviews

"Decent location, but problems with parking. Good access to airport."

Service

62/100
64 reviews

"Complaints about the reception staff, but the service is somewhat friendly."

Wellness Area

55/100
15 reviews

"Sufficient wellness & sports facilities."

Breakfast

52/100
18 reviews

"Breakfast is average."

WiFi

46/100
8 reviews

"Wifi quality could be improved."

Comfort

39/100
54 reviews

"Small, uncomfortable rooms with subpar beds and too much noise."

Food

35/100
22 reviews

"Food could be better."

Room

33/100
116 reviews

"Older, smaller rooms with poor maintenance and televisions." Uncomfortable beds and furniture, and badly cleaned rooms and bathrooms. Shower can be a problem.

Cleanliness

30/100
75 reviews

"Bathrooms and rooms are untidy." Hotel facilities could use a good clean.

Vibe

29/100
27 reviews

"Atmosphere not particularly friendly, giving poor vibes." Hotel could use some updating. Entrance area is ok. Hotel could be more stylish.

Amenities

27/100
42 reviews

"Uninspiring buildings and a so-so entrance area." Architecture not so nice.

Rated 56/100 based on reviews from solo travelers.

"Good access to airport."

Location

63/100
51 reviews

"Location is ok. Accessible by car, but parking is a hassle." Good access to airport. Affordable parking.

Service

60/100
74 reviews

"Fairly friendly, professional staff, but complaints about reception."

Breakfast

53/100
13 reviews

"Breakfast is average."

Room

47/100
123 reviews

"Older, smaller rooms with poor maintenance and televisions." Uncomfortable beds and furniture, and badly cleaned rooms and bathrooms. Shower can be a problem.

Comfort

45/100
61 reviews

"Small, uncomfortable rooms with subpar beds and too much noise."

Cleanliness

44/100
55 reviews

"Bathrooms and rooms are untidy." Hotel facilities could use a good clean.

WiFi

44/100
13 reviews

"Wifi quality could be improved."

Food

37/100
20 reviews

"Food could be better."

Amenities

36/100
32 reviews

"Hotel buildings could use some improvement."

Vibe

32/100
19 reviews

"Vibe is not too good. Hotel could use some updating."

Rated 55/100 based on reviews from business travelers.

""

Location

67/100
45 reviews

"Location is ok. Parking is rare. Affordable parking." Not many options for shopping.

Service

51/100
59 reviews

"Fairly friendly, professional staff, but complaints about reception."

Breakfast

50/100
14 reviews

"Breakfast is average."

Comfort

50/100
41 reviews

"Uncomfortable, noisy, average sized rooms with subpar beds."

Bar

48/100
9 reviews

"Bar could improve."

Room

47/100
109 reviews

"Rooms are run down with bad furniture and TVs and filthy bathrooms." Guests liked the room size but complained about the age, cleanliness, and uncomfortable beds. Shower can be a problem.

WiFi

45/100
12 reviews

"Wifi quality could be improved. Internet is affordable."

Vibe

40/100
27 reviews

"Vibe is not too good. Hotel could use some updating." Hotel could be more stylish.

Cleanliness

39/100
55 reviews

"Bathrooms and rooms are untidy." Hotel facilities could use a good clean.

Food

33/100
22 reviews

"Food could be better."

Amenities

32/100
29 reviews

"Hotel buildings could use some improvement."

Rated 51/100 based on reviews from all travelers.

"Close to Gatwick Airport. Close to parking areas and the airport. Room needs to be improved. Vibe is not too good."

Location

66/100
275 reviews

"Location is ok. Accessible by car, but parking is a hassle." Good access to airport. Affordable parking. Not many options for shopping.

WiFi

62/100
68 reviews

"WiFi is good value. Wifi quality could be improved."

Service

60/100
489 reviews

"Relatively friendly and professional service." Guests complain about reception staff and management. Poorly rated housekeeping and restaurant service. Booking process should be better organized. Hotel security is ok. Room service could have been improved.

Bar

51/100
85 reviews

"Pretty standard, but affordable bar. Alcoholic drinks are not the best."

Breakfast

49/100
96 reviews

"Some complaints about quality and price of breakfast."

Room

40/100
803 reviews

"Poorly-maintained, small, old rooms with inadequate A/C." Untidy rooms with bad beds, TV's, furniture. Small rooms and poorly cleaned bathrooms. Shower can be a problem.

Comfort

39/100
382 reviews

"Rooms with complaints about size, comfort, and A/C." Rooms are small and noisy, with subpar beds.

Vibe

38/100
155 reviews

"Atmosphere not particularly friendly, giving poor vibes." Hotel could use some updating. Hotel could be more stylish. Entrance area is ok.

Cleanliness

35/100
406 reviews

"Rooms, bathrooms and dining area all need more cleaning." Hotel facilities could use a good clean.

Food

35/100
171 reviews

"Dining is not great with untidy dining area and poor menu." Low rated side dishes and snacks.

Amenities

31/100
224 reviews

"Outdated facilities with a decent entrance area." Architecture not so nice. Elevator in need of updating.

Rated 52/100 based on reviews from couples.

"Good location."

Location

71/100
77 reviews

"Great location near the airport. Parking is rare."

Service

62/100
136 reviews

"Friendly but unprofessional service, with complaints about reception and housekeeping staff."

Breakfast

47/100
30 reviews

"Breakfast can be improved."

WiFi

46/100
12 reviews

"Wifi quality could be improved. Internet is affordable."

Bar

45/100
28 reviews

"Bar could improve."

Room

38/100
239 reviews

"Poorly-maintained, small, old rooms with inadequate A/C." Untidy rooms with bad beds, TV's, furniture. Small rooms and poorly cleaned bathrooms. Shower can be a problem.

Cleanliness

33/100
119 reviews

"Bathrooms and rooms are untidy." Hotel facilities could use a good clean.

Comfort

33/100
123 reviews

"Rooms with complaints about size, comfort, and A/C." Rooms are small and noisy, with subpar beds.

Food

31/100
46 reviews

"Bad overall dining experience with a bad menu."

Vibe

28/100
37 reviews

"Vibe is not too good. Hotel could use some updating." Hotel could be more stylish.

Amenities

26/100
61 reviews

"Hotel grounds not rated highly, with outdated facilities." Architecture not so nice.

Rated 43/100 based on reviews from families.

"Good fitness area."

Location

68/100
31 reviews

"Decent location, but problems with parking. Good access to airport."

Service

62/100
64 reviews

"Complaints about the reception staff, but the service is somewhat friendly."

Wellness Area

55/100
15 reviews

"Sufficient wellness & sports facilities."

Breakfast

52/100
18 reviews

"Breakfast is average."

WiFi

46/100
8 reviews

"Wifi quality could be improved."

Comfort

39/100
54 reviews

"Small, uncomfortable rooms with subpar beds and too much noise."

Food

35/100
22 reviews

"Food could be better."

Room

33/100
114 reviews

"Older, smaller rooms with poor maintenance and televisions." Uncomfortable beds and furniture, and badly cleaned rooms and bathrooms. Shower can be a problem.

Cleanliness

30/100
73 reviews

"Bathrooms and rooms are untidy." Hotel facilities could use a good clean.

Vibe

29/100
27 reviews

"Atmosphere not particularly friendly, giving poor vibes." Hotel could use some updating. Entrance area is ok. Hotel could be more stylish.

Amenities

27/100
41 reviews

"Uninspiring buildings and a so-so entrance area." Architecture not so nice.

Rated 51/100 based on reviews from solo travelers.

"Good access to airport. Affordable parking."

Location

63/100
50 reviews

"Location is ok. Accessible by car, but parking is a hassle." Good access to airport. Affordable parking.

Service

62/100
73 reviews

"Fairly friendly, professional staff, but complaints about reception."

Breakfast

53/100
13 reviews

"Breakfast is average."

Room

48/100
121 reviews

"Older, smaller rooms with poor maintenance and televisions." Uncomfortable beds and furniture, and badly cleaned rooms and bathrooms. Shower can be a problem.

Comfort

45/100
60 reviews

"Small, uncomfortable rooms with subpar beds and too much noise."

Cleanliness

44/100
55 reviews

"Bathrooms and rooms are untidy." Hotel facilities could use a good clean.

WiFi

44/100
13 reviews

"Wifi quality could be improved."

Amenities

36/100
32 reviews

"Hotel buildings could use some improvement."

Food

36/100
19 reviews

"Food could be better."

Vibe

32/100
18 reviews

"Vibe is not too good. Hotel could use some updating."

Rated 50/100 based on reviews from business travelers.

"Affordable parking."

Location

67/100
45 reviews

"Location is ok. Parking is rare. Affordable parking." Not many options for shopping.

Service

51/100
59 reviews

"Fairly friendly, professional staff, but complaints about reception."

Breakfast

50/100
14 reviews

"Breakfast is average."

Comfort

50/100
41 reviews

"Uncomfortable, noisy, average sized rooms with subpar beds."

Bar

48/100
9 reviews

"Bar could improve."

Room

47/100
109 reviews

"Rooms are run down with bad furniture and TVs and filthy bathrooms." Guests liked the room size but complained about the age, cleanliness, and uncomfortable beds. Shower can be a problem.

WiFi

45/100
12 reviews

"Wifi quality could be improved. Internet is affordable."

Vibe

40/100
27 reviews

"Vibe is not too good. Hotel could use some updating." Hotel could be more stylish.

Cleanliness

39/100
55 reviews

"Bathrooms and rooms are untidy." Hotel facilities could use a good clean.

Food

33/100
22 reviews

"Food could be better."

Amenities

32/100
29 reviews

"Hotel buildings could use some improvement."

Review Semantics by TrustYou

Property description

Located in Crawley (Maidenbower), Europa Gatwick Hotel & Spa is within a 5-minute drive of Worth St. Nicholas' Church and Manor Royal Business Park. This hotel is 2.8 mi (4.5 km) from Tulley's Farm and 14.9 mi (24 km) from South Downs National Park.

Satisfy your appetite for lunch or dinner at the hotel's restaurant, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge. Full breakfasts are served on weekdays from 7 AM to 9:30 AM and on weekends from 7:30 AM to 10 AM for a fee.

Make yourself at home in one of the 246 guestrooms. Wireless Internet access (surcharge) keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and complimentary newspapers, and housekeeping is provided daily.

Distances are displayed to the nearest 0.1 mile and kilometer.

Worth St. Nicholas' Church - 0.8 km / 0.5 mi
High Weald - 1.3 km / 0.8 mi
Worth Way Country Park - 2.4 km / 1.5 mi
Tilgate Park - 2.6 km / 1.6 mi
Hawth Theatre - 2.8 km / 1.7 mi
Tulley's Farm - 3.5 km / 2.1 mi
County Mall Shopping Centre - 3.9 km / 2.4 mi
Manor Royal Business Park - 4.1 km / 2.5 mi
Crawley Town Hall - 4.1 km / 2.6 mi
K2 Crawley Leisure Center - 4.1 km / 2.6 mi
Broadfield Stadium - 4.1 km / 2.6 mi
St. John the Baptist Church - 4.2 km / 2.6 mi
Ardingly Reservoir - 6.8 km / 4.2 mi
High Beeches Garden - 6.8 km / 4.2 mi
Effingham Park Golf Course - 7.9 km / 4.9 mi

The nearest airports are:
Gatwick Airport (LGW) - 7.2 km / 4.5 mi
Heathrow Airport (LHR) - 73.3 km / 45.5 mi
London City Airport (LCY) - 78.2 km / 48.6 mi

The preferred airport for Europa Gatwick Hotel & Spa is Gatwick Airport (LGW).

Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.

Enjoy a range of recreational amenities, including an indoor pool, a spa tub, and a sauna. This hotel also features complimentary wireless Internet access, wedding services, and a fireplace in the lobby.

Amenities / Features

  • Check-in: 4:00 PM
  • Check-out: 10:00 AM
  • Minimum age of oldest guest: 18
  • Dry cleaning/laundry service
  • Long-term parking (surcharge)
  • Ballroom
  • Television in common areas
  • Free WiFi
  • Number of bars/lounges - 1
  • Number of spa tubs - 1
  • Number of indoor pools - 1
  • Garden
  • In-room accessibility
  • Wheelchair accessible parking
  • Wedding services
  • Accessible bathroom
  • Fireplace in lobby
  • Free WiFi (limited) time - 20
  • Free WiFi (limited) duration - per day
  • Luggage storage
  • Total number of rooms - 246
    • Express check-out
    • Multilingual staff
    • Business center
    • 24-hour front desk
    • Breakfast available (surcharge)
    • Number of restaurants - 1
    • Safe-deposit box at front desk
    • Smoke-free property
    • Laundry facilities
    • Sauna
    • Steam room
    • Elevator
    • Fitness facilities
    • Conference space
    • Self parking (surcharge)
    • Wheelchair accessible path of travel

    Airport & shuttle information

    Gatwick Airport (5 miles)

    Is there an airport shuttle? Sorry but no airport shuttle is available.

    Pet friendly?

    Maximum number of pets per room 1

    Only dogs and cats are allowed

    Pets allowed

    Dogs and cats are welcome at GBP10 per animal per night or GBP 25 per stay. They are not allowed in any public areas. Guide dogs are free of charge.

    Misc. fees / Policies

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.

    • Breakfast fee: between GBP 10.00 and GBP 15.00 for adults, GBP 5.00 and GBP 10.00 for children (approximately)
    • Fee for in-room wireless Internet: GBP 7 per 24-hour period (rates may vary)
    • Self parking fee: GBP 10 per day
    • Extended parking fee: GBP 10 per day
    • Pet fee: GBP 10.00 per pet, per stay (maximum GBP 25 per stay)
    • Early check-in fee: GBP 10.00 (subject to availability)
    • Late check-out fee: GBP 15.00 (subject to availability)
    • Facilities fee: GBP 4.00 per person, per day and includes use of: sauna; spa; swimming pool; fitness facilities

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    • Free WiFi in public areas is limited to 20 minutes per day.
    • This property advises that enhanced cleaning and guest safety measures are currently in place.
    • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
    • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.
    • Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

    Cleaning policies

    Property is cleaned with disinfectant

    Staff wears personal protective equipment

    Shield between guests and staff in main contact areas

    Guests are provided with free hand sanitizer

    Social distancing measures are in place

    Individually-wrapped food options are available

    Individually-wrapped food options are available for breakfast

    Individually-wrapped food options are available for lunch

    Individually-wrapped food options are available for dinner

    Individually-wrapped food options are available through room service

    Bed sheets and towels are washed at a temperature of at least 60°C/140°F

    Commonly-touched surfaces are cleaned with disinfectant

    Property confirms they are implementing guest safety measures

    Essential workers only - NO

    Property confirms they are implementing enhanced cleaning measures

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