Crowne Plaza London Docklands

Western Gateway, London E16 1AL GB
View map Reservations: +44 808 164 1057
4.0 Star property In London (Docklands)
IHG launches IHG Way of Clean program: Reduced contact at check-in / reception services; Visible verification of sanitized items in guest rooms; Additional deep cleaning of high touch surfaces, social distancing in public spaces; New standards and service approach to buffets, banquets, room-service and catering.
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03/09/2021 - 03/10/2021
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10 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified reviews of Crowne Plaza London Docklands

Below are the verified reviews from guests that we have booked in recently:
"Everything was perfect."
Overall score5.0/ 5
Loved our stay. Staff friendly, efficient and helpful. Room ticked all boxes. Bed and pillows comfortable, room quiet (thought as it was next to the lift it would be noisy but didn’t hear a peep!), coffee making facilities and coffee great. Breakfast fantastic and great that it was cheaper if booked the day before. Great hairdryer. Thanks for a great time.
(Individual traveller, booked 1 room), from GB flag
28-Jan-2020 Verified review, stayed from Fri Jan 24 to Sun Jan 26 2020 at a £130.08 average nightly rate.
"Only Okay"
Overall score2.0/ 5
Customer service wasn't the best, I appreciate it was a busy weekend with lots going on at the excel, but not once did anyone apologise for our wait and the restaurant staff were probably the rudest. Taking 30mins to sit us and take our order and then waiting an hour for food. The rooms were comfortable but the showers were terrible! Happy enough with the discounted price we paid, but would never pay the full price!
(Individual traveller, booked 1 room), from GB flag
27-Jan-2020 Verified review, stayed from Fri Jan 24 to Mon Jan 27 2020 at a £102.69 average nightly rate.

Summary of verified reviews

Rated 85/100 based on reviews from all travelers.

"Very good family hotel. Close to London City Airport. Close to parking areas and public transportation. Great room."

Location

87/100
398 reviews

"Great location. Accessible by car, but parking is costly." Reasonable sightseeing and quite near downtown. Close to the train station and the airport. Shopping, restaurants and bars in the area are great. Close to business sites.

Service

83/100
644 reviews

"Efficient, friendly service with a nice reception." Poor management, but okay housekeeping. Old, neglected rooms with uncomfortable beds, yet lovely views. Room service is average. Booking process should be better organized.

Breakfast

81/100
335 reviews

"Tasty yet pricey breakfasts."

Cleanliness

81/100
214 reviews

"Clean hotel facilities. Rooms are clean, but bathrooms are not."

Comfort

79/100
350 reviews

"Great sized rooms, very comfortable with wonderful beds." Decent bathroom size but bad A/C.

Room

77/100
642 reviews

"Clean, spacious rooms, comfortable beds, and good views." Mediocre sized, poorly cleaned bathrooms. Badly maintained rooms with poor minibars and kitchenettes. Reasonably new rooms, but A/C, furniture and TV's are substandard. Shower can be a problem.

Pool

68/100
118 reviews

"Ordinary pool."

Wellness Area

65/100
130 reviews

"Sufficient wellness & sports facilities. Good fitness area. Sauna is ok."

WiFi

56/100
9 reviews

"Regular internet service. Wifi quality could be improved."

Rated 84/100 based on reviews from couples.

"Good alcoholic drinks."

Location

90/100
62 reviews

"Well-located, although unfortunately the parking isn't easy."

Service

83/100
118 reviews

"Reception and restaurant service are professional and friendly."

Cleanliness

82/100
42 reviews

"Clean hotel facilities. Clean rooms."

Comfort

81/100
63 reviews

"Large, comfortable rooms, reasonably quiet with great beds."

Breakfast

80/100
67 reviews

"Tasty breakfast."

Room

75/100
137 reviews

"Clean, spacious rooms, comfortable beds, and good views." Rooms needing maintenance, with poorly reviewed bathrooms and TV's.

Wellness Area

70/100
29 reviews

"Sufficient wellness & sports facilities. Good fitness area."

Pool

65/100
24 reviews

"Ordinary pool."

Rated 86/100 based on reviews from families.

"Train station is close. Affordable food."

Location

89/100
95 reviews

"Good location, more or less central. Pricey, inconvenient parking." Close to public transport and the train.

Breakfast

88/100
84 reviews

"Tasty breakfast."

Service

84/100
141 reviews

"Welcoming service and acceptable reception and restaurant service."

Cleanliness

83/100
41 reviews

"Clean hotel facilities. Clean rooms."

Room

78/100
108 reviews

"Clean, spacious rooms, comfortable beds, and good views." Poor maintenance in rooms and bathrooms.

Comfort

77/100
64 reviews

"Great sized rooms, very comfortable with wonderful beds."

Pool

68/100
31 reviews

"Ordinary pool."

Wellness Area

67/100
16 reviews

"Sufficient wellness & sports facilities."

Rated 80/100 based on reviews from solo travelers.

"Professional service."

Location

85/100
20 reviews

"Great location."

Breakfast

81/100
9 reviews

"Tasty breakfast."

Service

81/100
17 reviews

"Friendly service."

Comfort

78/100
19 reviews

"Great sized rooms, very comfortable with wonderful beds."

Cleanliness

77/100
10 reviews

"Clean rooms."

Room

68/100
33 reviews

"Rooms are alright, but bathrooms are not great." Clean, spacious rooms, comfortable beds, and good views.

Wellness Area

61/100
9 reviews

"Sufficient wellness & sports facilities."

Value

54/100
8 reviews

"Fairly good value for money."

Rated 85/100 based on reviews from business travelers.

"Spacious rooms. Clean rooms."

Location

83/100
17 reviews

"Great location."

Comfort

82/100
17 reviews

"Great sized rooms, very comfortable with wonderful beds."

Service

81/100
24 reviews

"Friendly service."

Cleanliness

79/100
10 reviews

"Clean rooms."

Breakfast

77/100
10 reviews

"Tasty breakfast."

Room

75/100
27 reviews

"Large, clean rooms with excellent beds." Poor maintenance in rooms and bathrooms.

Pool

68/100
6 reviews

"Ordinary pool."

Rated 82/100 based on reviews from all travelers.

"Very good family hotel. Close to London City Airport. Close to parking areas and public transportation. Great room."

Breakfast

84/100
7 reviews

"Tasty breakfast."

Location

83/100
11 reviews

"Great location."

Service

79/100
17 reviews

"Friendly service."

Comfort

75/100
9 reviews

"Comfortable rooms and beds."

Room

66/100
15 reviews

"Great beds in okay rooms."

Rated 81/100 based on reviews from families.

"Fantastic service. Great location."

Service

80/100
5 reviews

"Fantastic service."

Location

80/100
6 reviews

"Great location."

Rated 80/100 based on reviews from all travelers.

"Very good family hotel. Close to London City Airport. Close to parking areas and public transportation. Great room."

Location

90/100
20 reviews

"Great location."

Service

85/100
14 reviews

"Friendly service."

Cleanliness

81/100
8 reviews

"Clean hotel facilities."

Breakfast

80/100
17 reviews

"Tasty breakfast."

Comfort

80/100
11 reviews

"Great sized rooms, very comfortable with wonderful beds."

Room

71/100
22 reviews

"Comfortable beds in spacious rooms."

Pool

70/100
6 reviews

"Great pool."

Rated 84/100 based on reviews from families.

"Great room. Tasty breakfast."

Location

89/100
7 reviews

"Great location."

Breakfast

84/100
6 reviews

"Tasty breakfast."

Room

72/100
6 reviews

"Great room."

Rated 82/100 based on reviews from all travelers.

"Very good family hotel. Close to London City Airport. Close to parking areas and public transportation. Great room."

Location

86/100
12 reviews

"Great location."

Service

85/100
5 reviews

"Friendly service."

Cleanliness

82/100
6 reviews

"Clean rooms."

Breakfast

82/100
11 reviews

"Tasty breakfast."

Comfort

72/100
8 reviews

"Comfortable rooms and beds."

Room

69/100
9 reviews

"Tidy rooms with excellent beds."

Rated 90/100 based on reviews from all travelers.

"Very good family hotel. Close to London City Airport. Close to parking areas and public transportation. Great room."

Service

86/100
6 reviews

"Fantastic service."

Breakfast

82/100
8 reviews

"Tasty breakfast."

Rated 83/100 based on reviews from all travelers.

"Very good family hotel. Close to London City Airport. Close to parking areas and public transportation. Great room."

Location

88/100
329 reviews

"Great location. Pricey, inconvenient parking." Central location with great sightseeing, dining out and shopping. Close to the train station and the airport.

Service

83/100
582 reviews

"Friendly service, but poorly rated management." General service, restaurant service and reception are decent. Average bar service and housekeeping. Booking process should be better organized.

Breakfast

81/100
276 reviews

"Tasty yet pricey breakfasts."

Cleanliness

81/100
190 reviews

"Clean hotel facilities. Rooms are clean, but bathrooms are not."

Comfort

80/100
308 reviews

"Great sized rooms, very comfortable with wonderful beds." Decent bathroom size but bad A/C.

Room

78/100
573 reviews

"Clean, spacious rooms, comfortable beds, and good views." Mediocre sized, poorly cleaned bathrooms. Badly maintained rooms with poor minibars and kitchenettes. Reasonably new rooms, but A/C, furniture and TV's are substandard. Shower can be a problem.

Pool

68/100
100 reviews

"Ordinary pool."

Wellness Area

65/100
120 reviews

"Sufficient wellness & sports facilities. Good fitness area. Sauna is ok."

WiFi

46/100
8 reviews

"Wifi quality could be improved."

Rated 82/100 based on reviews from couples.

"Good alcoholic drinks. Friendly atmosphere."

Location

90/100
58 reviews

"Well-located, although unfortunately the parking isn't easy."

Service

83/100
114 reviews

"Reception and restaurant service are professional and friendly."

Comfort

82/100
58 reviews

"Large, comfortable rooms, reasonably quiet with great beds."

Cleanliness

81/100
41 reviews

"Clean hotel facilities. Clean rooms."

Breakfast

79/100
60 reviews

"Tasty breakfast."

Room

75/100
131 reviews

"Clean, spacious rooms, comfortable beds, and good views." Poor maintenance in rooms and bathrooms.

Wellness Area

69/100
26 reviews

"Sufficient wellness & sports facilities. Good fitness area."

Pool

65/100
23 reviews

"Ordinary pool."

Rated 86/100 based on reviews from families.

"Train station is close. Affordable food."

Location

91/100
72 reviews

"Great location, close to the train station." Pricey, inconvenient parking.

Breakfast

86/100
70 reviews

"Tasty breakfast."

Service

84/100
118 reviews

"Welcoming service and acceptable reception and restaurant service."

Cleanliness

82/100
35 reviews

"Clean hotel facilities. Clean rooms."

Room

78/100
91 reviews

"Clean, spacious rooms, comfortable beds, and good views." Poor maintenance in rooms and bathrooms.

Comfort

77/100
55 reviews

"Great sized rooms, very comfortable with wonderful beds."

Pool

67/100
25 reviews

"Ordinary pool."

Wellness Area

66/100
15 reviews

"Sufficient wellness & sports facilities."

Rated 79/100 based on reviews from solo travelers.

"Great view."

Location

84/100
15 reviews

"Great location."

Service

81/100
15 reviews

"Friendly service."

Comfort

78/100
18 reviews

"Great sized rooms, very comfortable with wonderful beds."

Cleanliness

77/100
6 reviews

"Clean rooms."

Room

70/100
28 reviews

"Rooms are alright, but bathrooms are not great." Clean, spacious rooms, comfortable beds, and good views.

Wellness Area

62/100
5 reviews

"Sufficient wellness & sports facilities."

Value

54/100
8 reviews

"Fairly good value for money."

Rated 81/100 based on reviews from business travelers.

"Spacious rooms. Clean rooms."

Location

83/100
11 reviews

"Great location."

Comfort

82/100
16 reviews

"Great sized rooms, very comfortable with wonderful beds."

Service

80/100
22 reviews

"Friendly service."

Cleanliness

78/100
9 reviews

"Clean rooms."

Breakfast

77/100
10 reviews

"Tasty breakfast."

Room

74/100
25 reviews

"Large, clean rooms with excellent beds." Poor maintenance in rooms and bathrooms.

Pool

69/100
5 reviews

"Ordinary pool."

Review Semantics by TrustYou

Property description

GENERAL INFORMATION: Welcome to the Crowne Plaza London - Docklands, a contemporary 4 star hotel offering luxury accommodation in London’s thriving Docklands area. The hotel is situated just a few minutes walk from the ExCel Exhibition Centre and close to Canary Wharf, London City Airport and the O2.Crowne Plaza London - Docklands is one of the most business savvy hotels, with 9 modern purpose built meeting rooms, all with natural daylight and 210 en-suite bedrooms. Our hotel is the perfect choice for leisure or business travellers offering great location plus all the facilities needed to help you relax and unwind Crowne Plaza London-Docklands has been designed and built with the needs of the modern conference organiser and delegate in mind.CONFERENCE MEETINGS AND EVENTS:Meeting Success, a self-contained conference floor with nine modern, well-equipped meeting rooms, guarantees a successful event. Natural daylight and our attentive staff make sure your delegates are comfortable and will be able to maximise their participation. All our rooms have state-of-the-art equipment such as ISDN lines and WI-FI, whiteboard, working walls, projection screens and conference stationery. In addition, we have additional audio-visual equipment in house such as TV and video, overhead projector and LCD projectors.The Meeting Success Lounge is the main breakout area, suitable for catering purposes as well as networking events or evening receptions. The Lounge, like the meeting rooms, also features high-speed wireless Internet access through Swisscom.The Crowne Plaza London-Docklands is ideal for training, seminars, product launches, boardroom meetings, interviews, teambuilding and brainstorming events as well as small exhibitions. All of our meeting rooms offer everything you would expect from a luxurious and contemporary hotel with attentive staff to make your event a success.CATERING:The new Docklands Bar & Grill serves traditional British and European dishes as well as some delicious new creations, all at great value. Key to our success is that all ingredients are locally sourced, fresh and of the best qualityWe also offer 24 hour rooms ervice.ACCOMMODATION:Crowne Plaza London - Docklands boasts a total of 210 guest rooms, offering you high quality Standard rooms, King Superior rooms and 15 suites. Every detail has been designed to to create a comfortable environment, quite different from any other hotel in the Docklands.All rooms feature comfortable beds, luxury duvets with extra pillows, blackout curtains and double glazing to ensure a good night’s sleep. For the business traveler the rooms have desks with telephone points and wired high speed internet.The hotel has a small number of smoking rooms available on request.The rooms benefit from:Large Queen size double beds,(or two twins) or King SIze beds. *28" flat screen TV with on demand movies and standard satellite channels *Coffee and tea making facilities & chargeable mini bar *Comfortable workstation with a wired high speed internet connection *Air-conditioning *En-suite bathrooms with bath and shower *The hotel has a number of interconnecting rooms, family rooms and smoking rooms. Please specify when booking to avoid disappointmentLEISURE AND WELLNESS:The Quad Club Health & Fitness s a modern health & fitness club with stunning views over Royal Victoria Dock. The club is maintained to the highest standards and has a range of facilities to suit everyone. The facilities of The Quad Club include:Luxurious poolThe 14 metre heated pool is the perfect place to relax after a hard days work, kept constantly at 30-31°C.Spa Treatment roomsWe have 3 treatment rooms and can offer a wide range of ESPA treatments including facials, massage and hot stones. We also have an on site nail salon using Orly products.GymnasiumOffering the latest in gym equipment technology including an individual audio system on each cardio system. This 20 station gym is fully air-conditioned with views over the dock.Whirl Poolrelax in our Jacuzzi and let the warm jet bubbles soothe away the stresses of the day.SaunaWe have separate male and female saunas, with three different fragrances to enhance the atmosphere and improve your mood and wellbeing. Steam RoomThe eucalyptus enhanced atmosphere will help soothe your body and mind, leaving you to feel rejuvenated and refreshed.Fitness ClassesThe Quad Club offers fitness classes including Yoga, Pilates and Abs-fit.The Quad Health & Fitness Club is available to hotel guest free of charge.LOCATION:Crowne Plaza London-Docklands is set within a stunning waterfront environment in the dynamic and thriving Docklands. The hotel is located just a stone’s throw from the western entrance of the ExCeL conference complex and adjacent to Royal Victoria Station on the Docklands Light Railway, and is conveniently situated within five minutes of London City Airport.

Amenities / Features


  • Restaurant
  • Private car parking
  • Office or business center
  • Swimming pool - indoor
  • Fitness and health center
  • Spa

Airport & shuttle information

London City Airport is 1.5 miles down the road and can be reach in 6 minutes by taxi. via DLR train the airport can also be reached. Taxi costs approx £7.00 to £10.00

Is there an airport shuttle? Sorry but no airport shuttle is available.

Pet friendly?

Sorry but pets are not allowed.

About Crowne Plaza Hotels

  • Early check-in available and ideal for business travelers on the go
  • Luxurious, soft bedding and aromatherapy kit provided
  • Quiet Zones between 9 pm to 10 am Sunday to Thursday where there is no room attendant, housekeeping services, or engineering activities to help guests enjoy a restful night. Guests have the option to request services if needed
  • Bath amenities include Temple Spa's professional skin and hair care products for ultimate relaxation
  • Wireless internet available in guest rooms, suites, business center, and public areas

The Crowne Plaza Hotels highlights above are subject to change without notice.

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