Crowne Plaza London Docklands An Ihg Hotel

Western Gateway, London E16 1AL GB
View map Reservations: +44 808 164 1057
4.0 Star property In London (Docklands)
IHG launches IHG Way of Clean program: Reduced contact at check-in / reception services; Visible verification of sanitized items in guest rooms; Additional deep cleaning of high touch surfaces, social distancing in public spaces; New standards and service approach to buffets, banquets, room-service and catering.
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06/25/2022 - 06/26/2022
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9 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified reviews of Crowne Plaza London Docklands An Ihg Hotel

Below are the verified reviews from guests that we have booked in recently:
"Everything was perfect."
Overall score5.0/ 5
Loved our stay. Staff friendly, efficient and helpful. Room ticked all boxes. Bed and pillows comfortable, room quiet (thought as it was next to the lift it would be noisy but didn’t hear a peep!), coffee making facilities and coffee great. Breakfast fantastic and great that it was cheaper if booked the day before. Great hairdryer. Thanks for a great time.
(Individual traveller, booked 1 room), from GB flag
28-Jan-2020 Verified review, stayed from Fri Jan 24 to Sun Jan 26 2020 at a £130.08 average nightly rate.
"Only Okay"
Overall score2.0/ 5
Customer service wasn't the best, I appreciate it was a busy weekend with lots going on at the excel, but not once did anyone apologise for our wait and the restaurant staff were probably the rudest. Taking 30mins to sit us and take our order and then waiting an hour for food. The rooms were comfortable but the showers were terrible! Happy enough with the discounted price we paid, but would never pay the full price!
(Individual traveller, booked 1 room), from GB flag
27-Jan-2020 Verified review, stayed from Fri Jan 24 to Mon Jan 27 2020 at a £102.69 average nightly rate.

Summary of verified reviews

Rated 81/100 based on reviews from all travelers.

Good wellness hotel. Great location.

Location

87/100
407 reviews

Great location. Pricey, inconvenient parking. Close to public transport and the train. Centrally located, near restaurants, bars, and shopping.

Breakfast

81/100
293 reviews

Tasty yet pricey breakfasts.

Service

74/100
694 reviews

Friendly service, especially in the restaurant. Decent reception, but less impressive bar service. Management and housekeeping are decent. Room service could have been improved. Booking process should be better organized. Hotel security is ok.

Room

72/100
647 reviews

Rooms are large and clean enough, with great views. Small rooms and poorly cleaned bathrooms. Inadequate minibars in older, poorly-maintained rooms. Substandard furniture, A/C, TV's and kitchenettes. Shower can be a problem.

Cleanliness

66/100
286 reviews

Rooms relatively clean, but bathroom and pool area not clean enough. Wellness & sports facilities could use better cleaning.

Wellness Area

61/100
139 reviews

Average wellness and fitness area. Nice sauna. Wellness & sports facilities could use better cleaning.

Pool

54/100
139 reviews

Acceptable pools with some cleanliness complaints.

Amenities

51/100
204 reviews

Pleasant hotel grounds and decent amenities. Unimpressive buildings and entrance area, with poor handicap accessible facilities. Elevator in need of updating.

Value

48/100
155 reviews

Value for money could be better. High priced breakfast. Normally priced food.

WiFi

29/100
9 reviews

Wifi quality could be improved.

Rated 78/100 based on reviews from families.

Train station is close. Good restaurants & bars in the area.

Location

86/100
164 reviews

Near city centre in a great location. Pricey, inconvenient parking. Close to public transport and the train.

Breakfast

83/100
131 reviews

Tasty yet pricey breakfasts.

Comfort

80/100
108 reviews

Large, comfortable rooms, reasonably quiet with great beds.

Service

78/100
241 reviews

Friendly service with excellent waitstaff and okay reception and management. The bar needs better service. Booking process should be better organized. Room service could have been improved.

Room

74/100
213 reviews

Comfortable beds in spacious rooms. Rooms are clean, with OK views but lacking in maintenance. Poor TV's, unsightly furniture, dirty bathrooms and out-dated rooms. Shower can be a problem.

Cleanliness

66/100
118 reviews

Rooms relatively clean, but bathroom and pool area not clean enough. Clean hotel facilities.

Wellness Area

63/100
47 reviews

Sufficient wellness & sports facilities. Nice sauna.

Pool

56/100
71 reviews

Acceptable pools with some cleanliness complaints.

Value

45/100
53 reviews

Value for money could be better. High priced breakfast.

Rated 75/100 based on reviews from couples.

Location is great. Good breakfast.

Location

87/100
106 reviews

Good location, close to public transport. Pricey, inconvenient parking.

Breakfast

78/100
80 reviews

Tasty yet pricey breakfasts.

Service

75/100
156 reviews

Reception is decent, with overall friendly and professional service. Room service could have been improved.

Room

68/100
177 reviews

Average rooms with standard beds. Rooms are spacious and have great views but are lacking in maintenance. Rooms are small and furniture and TV's substandard. Shower can be a problem.

Cleanliness

67/100
69 reviews

Quite clean.

Wellness Area

62/100
37 reviews

Sufficient wellness & sports facilities. Nice sauna.

Pool

49/100
30 reviews

Pool should be renewed.

Amenities

46/100
55 reviews

Hotel buildings could use some improvement. Elevator in need of updating.

Value

41/100
41 reviews

Value for money could be better. High priced breakfast.

Rated 75/100 based on reviews from business travelers.

Good restaurant service. Friendly service.

Location

90/100
26 reviews

Great location.

Breakfast

78/100
15 reviews

Tasty breakfast.

Room

71/100
35 reviews

Big but poorly maintained rooms.

Service

66/100
51 reviews

So-so, but friendly, service, but low rated reception.

Cleanliness

63/100
12 reviews

Quite clean.

Pool

61/100
7 reviews

Ordinary pool.

Value

50/100
8 reviews

Value for money could be better.

Rated 78/100 based on reviews from solo travelers.

Near city centre.

Location

86/100
14 reviews

Great location.

Breakfast

82/100
8 reviews

Tasty breakfast.

Service

78/100
23 reviews

Friendly service, and reception was okay.

Room

61/100
39 reviews

Rooms are large and clean enough, with great views. Bathrooms are dirty and rooms in need of maintenance.

Wellness Area

58/100
5 reviews

Sufficient wellness & sports facilities.

Cleanliness

56/100
15 reviews

Cleanliness is lacking in rooms and bathrooms.

Vibe

54/100
9 reviews

Decent vibe.

Value

52/100
5 reviews

Fairly good value for money.

Rated 68/100 based on reviews from all travelers.

Good wellness hotel. Great location.

Comfort

77/100
6 reviews

Very comfortable.

Room

69/100
8 reviews

Room is all right.

Service

66/100
6 reviews

Service is adequate.

Rated 79/100 based on reviews from all travelers.

Good wellness hotel. Great location.

Location

84/100
6 reviews

Great location.

Breakfast

81/100
6 reviews

Tasty breakfast.

Room

69/100
6 reviews

Room is all right.

Service

69/100
7 reviews

Service is adequate.

Rated 76/100 based on reviews from all travelers.

Good wellness hotel. Great location.

Location

87/100
387 reviews

Great location. Pricey, inconvenient parking. Close to public transport and the train. Centrally located, near restaurants, bars, and shopping.

Breakfast

82/100
275 reviews

Tasty yet pricey breakfasts.

Service

75/100
669 reviews

Service is generally friendly, although bar service is poor. Reception and management are fine. Wonderful and professional service, especially waitstaff. Room service could have been improved. Booking process should be better organized. Hotel security is ok.

Room

72/100
617 reviews

Okay beds and somewhat clean, big rooms with excellent views. Small rooms and poorly cleaned bathrooms. Poorly-maintained rooms with subpar furniture and TVs. Outdated rooms with poor kitchenettes, minibars and A/C. Shower can be a problem.

Cleanliness

66/100
275 reviews

Rooms relatively clean, but bathroom and pool area not clean enough. Clean hotel facilities. Wellness & sports facilities could use better cleaning.

Wellness Area

61/100
137 reviews

Average wellness and fitness area. Nice sauna. Wellness & sports facilities could use better cleaning.

Pool

52/100
130 reviews

Acceptable pools with some cleanliness complaints.

Value

48/100
153 reviews

Value for money could be better. High priced breakfast. Normally priced food.

WiFi

29/100
9 reviews

Wifi quality could be improved.

Rated 77/100 based on reviews from families.

Train station is close.

Breakfast

87/100
122 reviews

Tasty yet pricey breakfasts.

Location

85/100
152 reviews

Near city centre in a great location. Pricey, inconvenient parking. Close to public transport and the train.

Comfort

78/100
101 reviews

Large, comfortable rooms, reasonably quiet with great beds.

Service

78/100
232 reviews

Friendly service with excellent waitstaff and okay reception and management. The bar needs better service. Booking process should be better organized. Room service could have been improved.

Room

73/100
200 reviews

Comfortable beds in spacious rooms. Rooms are clean, with OK views but lacking in maintenance. Poor TV's, unsightly furniture, dirty bathrooms and out-dated rooms. Shower can be a problem.

Cleanliness

66/100
113 reviews

Rooms relatively clean, but bathroom and pool area not clean enough. Clean hotel facilities.

Wellness Area

63/100
47 reviews

Sufficient wellness & sports facilities. Nice sauna.

Pool

54/100
67 reviews

Acceptable pools with some cleanliness complaints.

Value

46/100
52 reviews

Value for money could be better. High priced breakfast.

Rated 74/100 based on reviews from couples.

Great shopping.

Location

88/100
104 reviews

Good location, close to public transport. Pricey, inconvenient parking.

Breakfast

78/100
78 reviews

Tasty yet pricey breakfasts.

Service

76/100
153 reviews

Friendly service, and reception was okay. Room service could have been improved.

Room

69/100
172 reviews

Average rooms with standard beds. Rooms are spacious and have great views but are lacking in maintenance. Rooms are small and furniture and TV's substandard. Shower can be a problem.

Cleanliness

68/100
67 reviews

Quite clean.

Wellness Area

62/100
37 reviews

Sufficient wellness & sports facilities. Nice sauna.

Pool

50/100
29 reviews

Pool should be renewed.

Amenities

46/100
55 reviews

Hotel buildings could use some improvement. Elevator in need of updating.

Value

41/100
41 reviews

Value for money could be better. High priced breakfast.

Rated 75/100 based on reviews from business travelers.

Good restaurant service. Professional service.

Location

91/100
23 reviews

Great location.

Breakfast

78/100
13 reviews

Tasty breakfast.

Room

66/100
31 reviews

Average rooms with standard beds. Big but poorly maintained rooms.

Service

66/100
47 reviews

So-so, but friendly, service, but low rated reception.

Cleanliness

62/100
11 reviews

Quite clean.

Pool

60/100
5 reviews

Ordinary pool.

Value

50/100
8 reviews

Value for money could be better.

Rated 77/100 based on reviews from solo travelers.

Near city centre.

Location

86/100
14 reviews

Great location.

Breakfast

82/100
7 reviews

Tasty breakfast.

Service

78/100
21 reviews

Friendly service.

Room

63/100
37 reviews

Rooms are big and decently clean, with great views but less impressive bathrooms.

Wellness Area

58/100
5 reviews

Sufficient wellness & sports facilities.

Cleanliness

57/100
14 reviews

Room cleanliness is acceptable.

Vibe

54/100
9 reviews

Decent vibe.

Value

52/100
5 reviews

Fairly good value for money.

Review Semantics by TrustYou

Property description

With a stay at Crowne Plaza London - Docklands, an IHG Hotel in London (Docklands), you'll be a 4-minute drive from Excel Exhibition Centre and 7 minutes from London Stadium. This 4-star hotel is 3.7 mi (5.9 km) from O2 Arena and 4.8 mi (7.7 km) from Tower of London.

Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are served on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM for a fee.

Make yourself at home in one of the 210 guestrooms. Complimentary wireless Internet access is available to keep you connected. Bathrooms have shower/tub combinations and hair dryers. Conveniences include phones, as well as safes and desks.

Distances are displayed to the nearest 0.1 mile and kilometer.

Excel Exhibition Centre - 1.2 km / 0.7 mi
O2 Arena - 3.3 km / 2.1 mi
Queen Elizabeth Olympic Park - 4.8 km / 3 mi
London Stadium - 5 km / 3.1 mi
Westfield Stratford City - 6.1 km / 3.8 mi
Brick Lane - 6.8 km / 4.2 mi
Financial District - 7.6 km / 4.7 mi
Tower of London - 7.7 km / 4.8 mi
Tower Bridge - 8 km / 5 mi
The Gherkin - 8.4 km / 5.2 mi
Liverpool Street - 8.4 km / 5.2 mi
Borough Market - 9 km / 5.6 mi
Museum of London - 9 km / 5.6 mi
The Shard - 9.2 km / 5.7 mi
HMS Belfast - 9.4 km / 5.8 mi

The nearest airports are:
London City Airport (LCY) - 3.7 km / 2.3 mi
Heathrow Airport (LHR) - 102.7 km / 63.8 mi
Gatwick Airport (LGW) - 80.6 km / 50.1 mi
Stansted Airport (STN) - 54.7 km / 34 mi
London (SEN-Southend) - 57.8 km / 35.9 mi

The preferred airport for Crowne Plaza London - Docklands, an IHG Hotel is London City Airport (LCY).

Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of conference space and a meeting room. Self parking (subject to charges) is available onsite.

Don't miss out on recreational opportunities including an indoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and babysitting (surcharge).

Amenities / Features

  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
  • Minimum age of oldest guest: 18
  • Dry cleaning/laundry service
  • Banquet hall
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Parking (limited spaces)
  • Babysitting or childcare (surcharge)
  • Number of meeting rooms - 1
  • Wheelchair-accessible registration desk
  • Free WiFi
  • Number of bars/lounges - 1
  • Well-lit path to entrance
  • Assistive listening devices available
  • Number of indoor pools - 1
  • In-room accessibility
  • Wheelchair accessible parking
  • Stair-free path to entrance
  • Free newspapers in lobby
  • Roll-in shower
  • Wedding services
  • Tours/ticket assistance
  • Number of buildings/towers - 1
  • Total number of rooms - 210
  • Number of floors - 5
  • LGBTQ friendly
  • Accessible bathroom
  • Luggage storage
  • Wheelchair-accessible on-site restaurant
  • Porter/bellhop
  • Multilingual staff
  • Business center
  • 24-hour front desk
  • Electric car charging station
  • Breakfast available (surcharge)
  • Number of restaurants - 1
  • Wheelchair-accessible meeting spaces/business center
  • Safe-deposit box at front desk
  • Smoke-free property
  • Laundry facilities
  • Elevator
  • Fitness facilities
  • Conference space
  • Self parking (surcharge)
  • ATM/banking
  • Concierge services

Airport & shuttle information

London City Airport is 1.5 miles down the road and can be reach in 6 minutes by taxi. via DLR train the airport can also be reached. Taxi costs approx £7.00 to £10.00

Is there an airport shuttle? Sorry but no airport shuttle is available.

Pet friendly?

Service animals are allowed

Service animals are exempt from fees/restrictions

Pets not allowed

Misc. fees / Policies

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 16.99 per person (approximately)
  • Self parking fee: GBP 25 per day (in/out privileges)
  • Rollaway bed fee: GBP 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property:

  • Deposit: GBP 50 per night

We have included all charges provided to us by the property.

  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
  • Personal protective equipment, including masks and gloves, will be available to guests.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.
  • Contactless check-out is available.
  • Enhanced food service safety measures are in place.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Cleaning policies

Property is cleaned with disinfectant

Staff wears personal protective equipment

Protective clothing is available to guests

Masks are available to guests

Gloves are available to guests

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Social distancing measures are in place

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Cashless transactions are available

Masks are compulsory at the property

Food service has been amended for enhanced safety

Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

Essential workers only - NO

Property confirms they are implementing enhanced cleaning measures

About Crowne Plaza Hotels

  • Early check-in available and ideal for business travelers on the go
  • Luxurious, soft bedding and aromatherapy kit provided
  • Quiet Zones between 9 pm to 10 am Sunday to Thursday where there is no room attendant, housekeeping services, or engineering activities to help guests enjoy a restful night. Guests have the option to request services if needed
  • Bath amenities include Temple Spa's professional skin and hair care products for ultimate relaxation
  • Wireless internet available in guest rooms, suites, business center, and public areas

The Crowne Plaza Hotels highlights above are subject to change without notice.

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