Crowne Plaza London Docklands An Ihg Hotel

Western Gateway, London E16 1AL GB
View map Reservations: +44 808 164 1057
4.0 Star property In London (Docklands)
IHG launches IHG Way of Clean program: Reduced contact at check-in / reception services; Visible verification of sanitized items in guest rooms; Additional deep cleaning of high touch surfaces, social distancing in public spaces; New standards and service approach to buffets, banquets, room-service and catering.
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05/23/2022 - 05/24/2022
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9 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified reviews of Crowne Plaza London Docklands An Ihg Hotel

Below are the verified reviews from guests that we have booked in recently:
"Everything was perfect."
Overall score5.0/ 5
Loved our stay. Staff friendly, efficient and helpful. Room ticked all boxes. Bed and pillows comfortable, room quiet (thought as it was next to the lift it would be noisy but didn’t hear a peep!), coffee making facilities and coffee great. Breakfast fantastic and great that it was cheaper if booked the day before. Great hairdryer. Thanks for a great time.
(Individual traveller, booked 1 room), from GB flag
28-Jan-2020 Verified review, stayed from Fri Jan 24 to Sun Jan 26 2020 at a £130.08 average nightly rate.
"Only Okay"
Overall score2.0/ 5
Customer service wasn't the best, I appreciate it was a busy weekend with lots going on at the excel, but not once did anyone apologise for our wait and the restaurant staff were probably the rudest. Taking 30mins to sit us and take our order and then waiting an hour for food. The rooms were comfortable but the showers were terrible! Happy enough with the discounted price we paid, but would never pay the full price!
(Individual traveller, booked 1 room), from GB flag
27-Jan-2020 Verified review, stayed from Fri Jan 24 to Mon Jan 27 2020 at a £102.69 average nightly rate.

Summary of verified reviews

81
Very Good

Summary of 2,080 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

Learn more

Rated 81/100 based on reviews from all travelers.

"Good wellness hotel. Great location."

Location

85/100
310 reviews

"Great location. Pricey, inconvenient parking." Close to public transport and the train. Central location with great sightseeing, dining out and shopping.

Breakfast

79/100
230 reviews

"Tasty yet pricey breakfasts."

Service

73/100
554 reviews

"Friendly, professional service, especially in the restaurant, but lower quality housekeeping." Poor reception but decent management. Room service could have been improved. Booking process should be better organized. The bar needs better service. Hotel security is ok.

Room

72/100
515 reviews

"Rooms are spacious, modern and tidy with excellent views." Smaller bathrooms, with poorly rated maintenance and minibars. Subpar TV's and kitchenettes. Shower can be a problem.

Cleanliness

67/100
229 reviews

"Good cleanliness in rooms, but so-so in the building." Pool in need of cleaning.

Wellness Area

66/100
118 reviews

"Sufficient wellness & sports facilities." Excellent sauna and fitness area.

Pool

53/100
116 reviews

"Acceptable pools with some cleanliness complaints."

Amenities

46/100
169 reviews

"Unimpressive buildings and entrance area, with poor handicap accessible facilities." Elevator in need of updating. Pleasant hotel grounds.

WiFi

45/100
7 reviews

"Wifi quality could be improved."

Value

39/100
127 reviews

"Value for money could be better. Pricey breakfast and dining."

Rated 77/100 based on reviews from families.

"New rooms. Train station is close."

Breakfast

84/100
95 reviews

"Tasty yet pricey breakfasts."

Location

82/100
114 reviews

"Great location. Pricey, inconvenient parking."

Service

77/100
182 reviews

"Friendly, professional service, especially in the restaurant, but lower quality housekeeping." Poor reception but decent management. Booking process should be better organized.

Room

74/100
157 reviews

"Modern, clean and spacious rooms with average beds." Poorly maintained rooms with bathrooms that need some cleaning and subpar TVs.

Wellness Area

69/100
37 reviews

"Sufficient wellness & sports facilities." Excellent sauna and fitness area.

Cleanliness

69/100
86 reviews

"Good cleanliness in rooms, but so-so in the building." Clean hotel facilities. Bathrooms and pool area are inadequately clean.

Pool

55/100
55 reviews

"Acceptable pools with some cleanliness complaints."

Value

40/100
46 reviews

"Value for money could be better. High priced breakfast."

Rated 74/100 based on reviews from couples.

"Location is great. Good breakfast."

Location

88/100
84 reviews

"Good location, close to public transport. Parking is rare."

Breakfast

75/100
67 reviews

"Tasty breakfast."

Service

74/100
127 reviews

"Friendly, professional service, and decent reception, but less well rated housekeeping."

Wellness Area

67/100
31 reviews

"Sufficient wellness & sports facilities. Nice sauna."

Room

67/100
144 reviews

"Big enough rooms with awesome views." Rooms needing maintenance, with poorly reviewed bathrooms and TV's. Shower can be a problem.

Cleanliness

62/100
58 reviews

"Moderately clean hotel facilities."

Pool

47/100
27 reviews

"Pool should be renewed."

Amenities

42/100
50 reviews

"Hotel buildings could use some improvement." Elevator in need of updating.

Value

34/100
34 reviews

"Value for money could be better."

Rated 74/100 based on reviews from business travelers.

"Good restaurant service. Spacious rooms."

Location

86/100
19 reviews

"Great location."

Breakfast

77/100
12 reviews

"Tasty breakfast."

Room

71/100
29 reviews

"Spacious and tidy rooms." Beds are average, and rooms are in need of better maintenance.

Comfort

69/100
18 reviews

"Spacious, somewhat comfortable rooms, with okay beds, but some complaints of noise."

Service

67/100
37 reviews

"So-so, but friendly, service, but low rated reception."

Wellness Area

65/100
6 reviews

"Sufficient wellness & sports facilities."

Cleanliness

64/100
9 reviews

"Good cleanliness in rooms, but so-so in the building."

Pool

59/100
5 reviews

"Ordinary pool."

Amenities

43/100
9 reviews

"Hotel buildings could use some improvement."

Value

40/100
7 reviews

"Value for money could be better."

Rated 77/100 based on reviews from solo travelers.

"Great view."

Location

84/100
12 reviews

"Great location."

Breakfast

80/100
7 reviews

"Tasty breakfast."

Service

75/100
18 reviews

"Friendly service."

Cleanliness

64/100
13 reviews

"Room cleanliness is acceptable."

Room

63/100
31 reviews

"Rooms are large and clean enough, with great views." Poor maintenance in rooms and bathrooms.

Rated 75/100 based on reviews from all travelers.

"Good wellness hotel. Great location."

Location

87/100
302 reviews

"Great location, close to the train station." Pricey, inconvenient parking. Central location with great sightseeing, dining out and shopping.

Breakfast

78/100
221 reviews

"Tasty yet pricey breakfasts."

Service

74/100
545 reviews

"Friendly, professional service, especially in the restaurant, but lower quality housekeeping." Poor reception but decent management. Room service could have been improved. Booking process should be better organized. The bar needs better service. Hotel security is ok.

Room

72/100
501 reviews

"Rooms are new, clean, and large, but poorly maintained." Lovely views and decent beds. Small rooms and poorly cleaned bathrooms. Poorly-furnished with bad TV's, understocked minibars and unsightly kitchenettes. Shower can be a problem.

Cleanliness

67/100
224 reviews

"Good cleanliness in rooms, but so-so in the building." Bathrooms and pool area are inadequately clean.

Wellness Area

66/100
117 reviews

"Sufficient wellness & sports facilities." Excellent sauna and fitness area.

Pool

54/100
113 reviews

"Acceptable pools with some cleanliness complaints."

Amenities

45/100
166 reviews

"Unimpressive buildings and entrance area, with poor handicap accessible facilities." Elevator in need of updating. Pleasant hotel grounds.

WiFi

45/100
7 reviews

"Wifi quality could be improved."

Value

38/100
126 reviews

"Value for money could be better. Pricey breakfast and dining."

Rated 76/100 based on reviews from families.

"New rooms. Train station is close."

Breakfast

83/100
94 reviews

"Tasty yet pricey breakfasts."

Location

83/100
113 reviews

"Great location. Pricey, inconvenient parking."

Service

77/100
181 reviews

"Friendly, professional service, especially in the restaurant, but lower quality housekeeping." Poor reception but decent management. Booking process should be better organized.

Room

72/100
155 reviews

"Modern, clean and spacious rooms with average beds." Poorly maintained rooms with bathrooms that need some cleaning and subpar TVs.

Wellness Area

69/100
37 reviews

"Sufficient wellness & sports facilities." Excellent sauna and fitness area.

Cleanliness

68/100
84 reviews

"Good cleanliness in rooms, but so-so in the building." Clean hotel facilities. Bathrooms and pool area are inadequately clean.

Pool

55/100
54 reviews

"Acceptable pools with some cleanliness complaints."

Value

40/100
46 reviews

"Value for money could be better. High priced breakfast."

Rated 73/100 based on reviews from couples.

"Terrific location. Good breakfast."

Location

90/100
82 reviews

"Good location, close to public transport. Parking is rare."

Breakfast

75/100
67 reviews

"Tasty breakfast."

Service

75/100
126 reviews

"Friendly, professional service, and decent reception, but less well rated housekeeping."

Room

68/100
142 reviews

"Big enough rooms with awesome views." Rooms needing maintenance, with poorly reviewed bathrooms and TV's. Shower can be a problem.

Wellness Area

67/100
31 reviews

"Sufficient wellness & sports facilities. Nice sauna."

Cleanliness

62/100
58 reviews

"Moderately clean hotel facilities."

Pool

48/100
26 reviews

"Pool should be renewed."

Amenities

42/100
50 reviews

"Hotel buildings could use some improvement." Elevator in need of updating.

Value

34/100
34 reviews

"Value for money could be better."

Rated 73/100 based on reviews from business travelers.

"Good restaurant service."

Location

88/100
17 reviews

"Great location."

Breakfast

76/100
10 reviews

"Tasty breakfast."

Room

68/100
27 reviews

"Average rooms with standard beds." Spacious, clean rooms, but poorly maintained.

Service

66/100
36 reviews

"So-so, but friendly, service, but low rated reception."

Wellness Area

65/100
6 reviews

"Sufficient wellness & sports facilities."

Cleanliness

64/100
9 reviews

"Good cleanliness in rooms, but so-so in the building."

Pool

59/100
5 reviews

"Ordinary pool."

Amenities

43/100
9 reviews

"Hotel buildings could use some improvement."

Value

40/100
7 reviews

"Value for money could be better."

Rated 76/100 based on reviews from solo travelers.

"Great view."

Location

84/100
12 reviews

"Great location."

Breakfast

80/100
6 reviews

"Tasty breakfast."

Service

76/100
17 reviews

"Friendly service."

Room

65/100
30 reviews

"Rooms are big and decently clean, with great views but less impressive bathrooms."

Cleanliness

65/100
12 reviews

"Room cleanliness is acceptable."

Review Semantics by TrustYou

Property description

With a stay at Crowne Plaza London - Docklands, an IHG Hotel in London (Docklands), you'll be a 4-minute drive from Excel Exhibition Centre and 7 minutes from London Stadium. This 4-star hotel is 3.7 mi (5.9 km) from O2 Arena and 4.7 mi (7.6 km) from Tower of London.

Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are served on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM for a fee.

Make yourself at home in one of the 210 guestrooms. Complimentary wireless Internet access is available to keep you connected. Bathrooms have shower/tub combinations and hair dryers. Conveniences include phones, as well as safes and desks.

Distances are displayed to the nearest 0.1 mile and kilometer.

Excel Exhibition Centre - 1.2 km / 0.7 mi
O2 Arena - 3.3 km / 2.1 mi
Queen Elizabeth Olympic Park - 4.8 km / 3 mi
London Stadium - 5 km / 3.1 mi
Westfield Stratford City - 6.1 km / 3.8 mi
Brick Lane - 6.8 km / 4.2 mi
Tower of London - 7.6 km / 4.7 mi
Financial District - 7.6 km / 4.7 mi
Tower Bridge - 7.9 km / 4.9 mi
Liverpool Street - 8.4 km / 5.2 mi
The Gherkin - 8.4 km / 5.2 mi
Borough Market - 9 km / 5.6 mi
Museum of London - 9 km / 5.6 mi
The Shard - 9.2 km / 5.7 mi
HMS Belfast - 9.4 km / 5.8 mi

The nearest airports are:
London City Airport (LCY) - 3.7 km / 2.3 mi
Heathrow Airport (LHR) - 102.7 km / 63.8 mi
Gatwick Airport (LGW) - 80.6 km / 50.1 mi
Stansted Airport (STN) - 54.7 km / 34 mi
London (SEN-Southend) - 57.8 km / 35.9 mi

The preferred airport for Crowne Plaza London - Docklands, an IHG Hotel is London City Airport (LCY).

Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of conference space and a meeting room. Self parking (subject to charges) is available onsite.

Don't miss out on recreational opportunities including an indoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Amenities / Features

  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
  • Minimum age of oldest guest: 18
  • Dry cleaning/laundry service
  • Banquet hall
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Parking (limited spaces)
  • Babysitting or childcare (surcharge)
  • Number of meeting rooms - 1
  • Wheelchair-accessible registration desk
  • Free WiFi
  • Number of bars/lounges - 1
  • Well-lit path to entrance
  • Assistive listening devices available
  • Number of indoor pools - 1
  • In-room accessibility
  • Wheelchair accessible parking
  • Stair-free path to entrance
  • Free newspapers in lobby
  • Roll-in shower
  • Wedding services
  • Tours/ticket assistance
  • Number of buildings/towers - 1
  • Total number of rooms - 210
  • Number of floors - 5
  • LGBTQ friendly
  • Accessible bathroom
  • Luggage storage
  • Wheelchair-accessible on-site restaurant
  • Porter/bellhop
  • Multilingual staff
  • Business center
  • 24-hour front desk
  • Electric car charging station
  • Breakfast available (surcharge)
  • Number of restaurants - 1
  • Wheelchair-accessible meeting spaces/business center
  • Safe-deposit box at front desk
  • Smoke-free property
  • Laundry facilities
  • Elevator
  • Fitness facilities
  • Conference space
  • Self parking (surcharge)
  • ATM/banking
  • Concierge services

Airport & shuttle information

London City Airport is 1.5 miles down the road and can be reach in 6 minutes by taxi. via DLR train the airport can also be reached. Taxi costs approx £7.00 to £10.00

Is there an airport shuttle? Sorry but no airport shuttle is available.

Pet friendly?

Service animals are allowed

Service animals are exempt from fees/restrictions

Pets not allowed

Misc. fees / Policies

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 16.99 per person (approximately)
  • Self parking fee: GBP 25 per day (in/out privileges)
  • Rollaway bed fee: GBP 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property:

  • Deposit: GBP 50 per night

We have included all charges provided to us by the property.

  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
  • Personal protective equipment, including masks and gloves, will be available to guests.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.
  • Contactless check-out is available.
  • Enhanced food service safety measures are in place.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Cleaning policies

Property is cleaned with disinfectant

Staff wears personal protective equipment

Protective clothing is available to guests

Masks are available to guests

Gloves are available to guests

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Social distancing measures are in place

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Cashless transactions are available

Masks are compulsory at the property

Food service has been amended for enhanced safety

Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

Essential workers only - NO

Property confirms they are implementing enhanced cleaning measures

About Crowne Plaza Hotels

  • Early check-in available and ideal for business travelers on the go
  • Luxurious, soft bedding and aromatherapy kit provided
  • Quiet Zones between 9 pm to 10 am Sunday to Thursday where there is no room attendant, housekeeping services, or engineering activities to help guests enjoy a restful night. Guests have the option to request services if needed
  • Bath amenities include Temple Spa's professional skin and hair care products for ultimate relaxation
  • Wireless internet available in guest rooms, suites, business center, and public areas

The Crowne Plaza Hotels highlights above are subject to change without notice.

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