Holiday Inn Brentford Lock An Ihg Hotel

Commerce Road, Brentford TW8 8GA GB
View map Reservations: +44 808 164 1057
4.0 Star property In Brentford (Syon)
IHG launches IHG Way of Clean program: Reduced contact at check-in / reception services; Visible verification of sanitized items in guest rooms; Additional deep cleaning of high touch surfaces, social distancing in public spaces; New standards and service approach to buffets, banquets, room-service and catering.
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05/21/2022 - 05/22/2022
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8 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified reviews of Holiday Inn Brentford Lock An Ihg Hotel

Below are the verified reviews from guests that we have booked in recently:
"Very Accommodating"
Overall score4.0/ 5
Accommodating staff.
(Individual traveller, booked 1 room), from US flag
10-Jan-2022 Verified review, stayed from Fri Jan 07 to Sat Jan 08 2022 at a £72.35 average nightly rate.
"Not Good"
Overall score3.0/ 5
We had to change the booking with a phone call. We were diverted to America without being told, ‘Central Reservations’. The phone call cost £77. My husband paid £14 per night for parking, there were no vacant spaces. When he asked what they would do about it, they said ‘Nothing’. Will never go near this hotel chain again.
(Individual traveller, booked 1 room), from US flag
18-Sep-2021 Verified review, stayed from Fri Sep 17 to Sat Sep 18 2021 at a £101.06 average nightly rate.

Summary of verified reviews

84
Very Good

Summary of 1,545 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

Learn more

Rated 84/100 based on reviews from all travelers.

"Very good hotel for solo travelers. Great location."

Service

85/100
419 reviews

"Efficient, friendly service with a nice reception." Poorly rated housekeeping and restaurant service. Booking process should be better organized. Room service could have been improved.

Location

78/100
265 reviews

"Good location, close to public transport." Accessible by car, but parking is costly. Great sightseeing, restaurants and shopping nearby.

Room

74/100
390 reviews

"Clean, large rooms, and great balconies and beds." Bathrooms are moderately-sized, but substandard. Okay furniture and poor minibars in badly maintained rooms. Rooms need updating with bad TV's and A/C. Shower can be a problem.

Cleanliness

73/100
168 reviews

"Clean hotel facilities. Clean rooms."

Breakfast

61/100
197 reviews

"Decent and moderately priced breakfast."

Value

55/100
113 reviews

"Fairly good value for money. Acceptable breakfast prices."

Food

49/100
98 reviews

"Food and menu are not highly reviewed." Guests disliked the pork dishes, desserts, and fruits.

WiFi

49/100
16 reviews

"Wifi quality could be improved."

Bar

41/100
25 reviews

"Poor bar with subpar drinks."

Rated 81/100 based on reviews from couples.

"Awesome terrace. Wonderful sightseeing."

Service

84/100
104 reviews

"Efficient, friendly service with a nice reception."

Location

78/100
80 reviews

"Great location. Pricey, inconvenient parking."

Room

75/100
121 reviews

"Tidy rooms with great views." Rooms needing maintenance, with bad bathrooms and A/C. Spacious rooms with charming balconies. Shower can be a problem.

Cleanliness

71/100
35 reviews

"Clean rooms. Moderately clean hotel facilities."

Breakfast

68/100
62 reviews

"Decent and moderately priced breakfast."

Value

59/100
34 reviews

"Fairly good value for money. Acceptable breakfast prices."

Vibe

52/100
6 reviews

"Decent vibe."

Food

50/100
25 reviews

"Food and menu are not highly reviewed."

WiFi

46/100
6 reviews

"Wifi quality could be improved."

Bar

43/100
5 reviews

"Bar could improve."

Rated 79/100 based on reviews from families.

"Good restaurants & bars in the area."

Service

84/100
94 reviews

"Lacking housekeeping and poor restaurant service, but friendly service overall."

Location

76/100
56 reviews

"Great location. Pricey, inconvenient parking."

Cleanliness

70/100
43 reviews

"Room cleanliness is acceptable. Moderately clean hotel facilities."

Room

67/100
77 reviews

"Okay beds and somewhat clean, big rooms with excellent views." Poor maintenance in rooms and bathrooms. Shower can be a problem.

Breakfast

61/100
51 reviews

"Breakfast is average."

Vibe

59/100
7 reviews

"Decent vibe."

Value

55/100
21 reviews

"Fairly good value for money."

Bar

46/100
8 reviews

"Bar could improve."

Food

45/100
20 reviews

"Food could be better."

Rated 78/100 based on reviews from solo travelers.

"Spacious rooms. Clean hotel facilities."

Service

83/100
51 reviews

"Great service, especially at reception."

Location

80/100
34 reviews

"Well-located, although unfortunately the parking isn't easy."

Cleanliness

76/100
29 reviews

"Clean rooms."

Comfort

76/100
33 reviews

"Large, comfortable rooms, reasonably quiet with great beds."

Room

71/100
56 reviews

"Large, clean rooms with excellent beds." Poor maintenance in rooms and bathrooms. Shower can be a problem.

Vibe

57/100
6 reviews

"Decent vibe."

Breakfast

55/100
20 reviews

"Breakfast is average."

Value

51/100
9 reviews

"Fairly good value for money."

Rated 74/100 based on reviews from business travelers.

"Professional service. Fantastic service."

Service

84/100
33 reviews

"Great service, especially at reception."

Location

77/100
17 reviews

"Well-located, although unfortunately the parking isn't easy."

Cleanliness

71/100
12 reviews

"Clean rooms."

Room

66/100
26 reviews

"Clean, decent rooms with great beds but lacking bathrooms."

Amenities

59/100
5 reviews

"Average hotel building."

Breakfast

58/100
16 reviews

"Breakfast is average."

Vibe

58/100
8 reviews

"Decent vibe."

Value

53/100
13 reviews

"Fairly good value for money."

Food

44/100
11 reviews

"Food and menu are not highly reviewed."

Bar

38/100
5 reviews

"Bar could improve."

Rated 79/100 based on reviews from all travelers.

"Very good hotel for solo travelers. Great location."

Rated 78/100 based on reviews from all travelers.

"Very good hotel for solo travelers. Great location."

Service

85/100
414 reviews

"Efficient, friendly service with a nice reception." Poorly rated housekeeping and restaurant service. Booking process should be better organized. Room service could have been improved.

Location

78/100
258 reviews

"Good location, close to public transport." Accessible by car, but parking is costly. Great sightseeing, restaurants and shopping nearby.

Cleanliness

73/100
167 reviews

"Clean hotel facilities. Clean rooms."

Room

73/100
379 reviews

"Clean, large rooms, and great balconies and beds." Bathrooms are moderately-sized, but substandard. Okay furniture and poor minibars in badly maintained rooms. Rooms need updating with bad TV's and A/C. Shower can be a problem.

Vibe

63/100
42 reviews

"OK vibe and a friendly atmosphere. Hotel could use some updating." Entrance area is not particularly attractive. Hotel could be more stylish.

Breakfast

62/100
194 reviews

"Decent and moderately priced breakfast."

Value

54/100
109 reviews

"Fairly good value for money. Acceptable breakfast prices."

WiFi

50/100
15 reviews

"Regular internet service. Wifi quality could be improved."

Food

49/100
97 reviews

"Food and menu are not highly reviewed." Guests disliked the pork dishes, desserts, and fruits.

Bar

41/100
25 reviews

"Poor bar with subpar drinks."

Rated 79/100 based on reviews from couples.

"Awesome terrace. Wonderful sightseeing."

Service

84/100
104 reviews

"Efficient, friendly service with a nice reception."

Location

78/100
80 reviews

"Great location. Pricey, inconvenient parking."

Room

76/100
119 reviews

"Tidy rooms with great views." Rooms needing maintenance, with bad bathrooms and A/C. Spacious rooms with charming balconies. Shower can be a problem.

Cleanliness

71/100
35 reviews

"Clean rooms. Moderately clean hotel facilities."

Breakfast

68/100
62 reviews

"Decent and moderately priced breakfast."

Value

59/100
34 reviews

"Fairly good value for money. Acceptable breakfast prices."

Vibe

52/100
6 reviews

"Decent vibe."

Food

50/100
25 reviews

"Food and menu are not highly reviewed."

WiFi

45/100
5 reviews

"Complaints about WiFi."

Bar

43/100
5 reviews

"Bar could improve."

Rated 77/100 based on reviews from families.

"Good restaurants & bars in the area."

Service

84/100
94 reviews

"Lacking housekeeping and poor restaurant service, but friendly service overall."

Location

75/100
54 reviews

"Great location. Pricey, inconvenient parking."

Cleanliness

70/100
42 reviews

"Room cleanliness is acceptable. Moderately clean hotel facilities."

Room

66/100
76 reviews

"Okay beds and somewhat clean, big rooms with excellent views." Poor maintenance in rooms and bathrooms. Shower can be a problem.

Breakfast

61/100
51 reviews

"Breakfast is average."

Vibe

59/100
7 reviews

"Decent vibe."

Value

55/100
21 reviews

"Fairly good value for money."

Bar

46/100
8 reviews

"Bar could improve."

Food

45/100
20 reviews

"Food could be better."

Rated 75/100 based on reviews from solo travelers.

"Clean hotel facilities."

Service

83/100
49 reviews

"Great service, especially at reception."

Location

80/100
33 reviews

"Well-located, although unfortunately the parking isn't easy."

Cleanliness

76/100
29 reviews

"Clean rooms."

Comfort

75/100
30 reviews

"Large, comfortable rooms, reasonably quiet with great beds."

Room

71/100
52 reviews

"Large, clean rooms with excellent beds." Poor maintenance in rooms and bathrooms.

Vibe

57/100
6 reviews

"Decent vibe."

Breakfast

55/100
20 reviews

"Breakfast is average."

Value

48/100
8 reviews

"Value for money could be better."

Rated 71/100 based on reviews from business travelers.

"Professional service."

Service

84/100
33 reviews

"Great service, especially at reception."

Location

77/100
17 reviews

"Well-located, although unfortunately the parking isn't easy."

Cleanliness

71/100
12 reviews

"Clean rooms."

Room

66/100
26 reviews

"Clean, decent rooms with great beds but lacking bathrooms."

Amenities

59/100
5 reviews

"Average hotel building."

Breakfast

58/100
16 reviews

"Breakfast is average."

Vibe

58/100
8 reviews

"Decent vibe."

Value

53/100
13 reviews

"Fairly good value for money."

Food

44/100
11 reviews

"Food and menu are not highly reviewed."

Bar

38/100
5 reviews

"Bar could improve."

Review Semantics by TrustYou

Property description

Located in Brentford (Syon), Holiday Inn Brentford Lock, an IHG Hotel is within a 10-minute drive of Twickenham Stadium and University of West London. This 4-star hotel is 5.3 mi (8.5 km) from Westfield London Shopping Centre and 6.8 mi (11 km) from Royal Albert Hall.

Grab a bite to eat at The Open Lobby, a restaurant which features a bar/lounge, or stay in and take advantage of the 24-hour room service. Buffet breakfasts are served on weekdays from 6:30 AM to 9:30 AM for a fee.

Make yourself at home in one of the 133 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Distances are displayed to the nearest 0.1 mile and kilometer.

University of West London - 3.2 km / 2 mi
Twickenham Stadium - 4.5 km / 2.8 mi
Richmond Park - 5.6 km / 3.5 mi
Eventim Apollo - 7.4 km / 4.6 mi
Westfield London Shopping Centre - 8.5 km / 5.3 mi
Cromwell Road - 8.5 km / 5.3 mi
Kensington High Street - 8.6 km / 5.4 mi
Natural History Museum - 10.2 km / 6.3 mi
Kensington Palace - 10.5 km / 6.5 mi
Imperial College London - 10.5 km / 6.5 mi
Stamford Bridge Stadium - 10.5 km / 6.5 mi
Victoria and Albert Museum - 10.5 km / 6.5 mi
Science Museum - 10.6 km / 6.6 mi
Portobello Road Market - 10.8 km / 6.7 mi
Royal Albert Hall - 11 km / 6.8 mi

The nearest airports are:
Heathrow Airport (LHR) - 16.9 km / 10.5 mi
London City Airport (LCY) - 49.4 km / 30.7 mi
Gatwick Airport (LGW) - 77.1 km / 47.9 mi
Luton Airport (LTN) - 56.8 km / 35.3 mi

The preferred airport for Holiday Inn Brentford Lock, an IHG Hotel is Heathrow Airport (LHR).

Featured amenities include complimentary wired Internet access, a business center, and complimentary newspapers in the lobby. Planning an event in Brentford? This hotel features 12743 square feet (1184 square meters) of event facilities. Self parking (subject to charges) is available onsite.

Enjoy recreation amenities such as a fitness center or take in the view from a terrace. Additional features at this hotel include complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Amenities / Features

  • Check-in: 2:00 PM
  • Check-out: 11:00 AM
  • Minimum age of oldest guest: 18
  • Gift shops or newsstand
  • Dry cleaning/laundry service
  • Banquet hall
  • Wheelchair accessible (may have limitations)
  • Ballroom
  • Meeting rooms
  • Conference space size (meters) - 1184
  • Free wired internet
  • Wheelchair-accessible registration desk
  • Television in common areas
  • Free WiFi
  • Number of bars/lounges - 1
  • Braille or raised signage
  • Assistive listening devices available
  • In-room accessibility
  • Wheelchair accessible parking
  • Free newspapers in lobby
  • Roll-in shower
  • Internet access - wireless
  • Wedding services
  • Accessible bathroom
  • Total number of rooms - 133
  • Number of floors - 5
  • LGBTQ friendly
  • Property does not offer onsite COVID-19 testing
  • No rollaway/extra beds available
  • Luggage storage
  • Porter/bellhop
  • Multilingual staff
  • Business center
  • 24-hour front desk
  • Breakfast available (surcharge)
  • Number of restaurants - 1
  • Safe-deposit box at front desk
  • Smoke-free property
  • Snack bar/deli
  • Number of coffee shops/cafes - 1
  • Laundry facilities
  • Elevator
  • Fitness facilities
  • Conference space
  • Self parking (surcharge)
  • Computer station
  • Terrace
  • Conference space size (feet) - 12743
  • Concierge services

Airport & shuttle information

Nearest Airport is Heathrow and the hotel is 6 miles from the Airport. Newly built 4 star hotel. Taxi fare to Airport is about £15.

Is there an airport shuttle? Sorry but no airport shuttle is available.

Pet friendly?

Pets not allowed

Misc. fees / Policies

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 12.95 per person (approximately)
  • Self parking fee: GBP 14 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Up to 2 children 13 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.
  • Contactless check-out is available.
  • Enhanced food service safety measures are in place.
  • Individually-wrapped food options are available through room service.
  • Each guestroom is kept vacant for a minimum of 24 hours between bookings.
  • This property affirms that it follows the cleaning and disinfection practices of We're Good To Go (UK) and Clean Promise (IHG).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Cleaning policies

Property is cleaned with disinfectant

Staff wears personal protective equipment

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Social distancing measures are in place

Individually-wrapped food options are available

Individually-wrapped food options are available through room service

Gap period enforced between guest stays - 24 hours

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Cashless transactions are available

Masks are compulsory at the property

Contactless food service / room service is available

Reservation might be required for some facilities onsite

Food service has been amended for enhanced safety

Property follows regional sanitization guidelines We're Good To Go (UK)

Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

Essential workers only - NO

Property confirms they are implementing enhanced cleaning measures

About Holiday Inn

  • Full-service hotel offering three different experiences: Holiday Inn Express ideal for the business traveler, Holiday Inn Resorts for family fun and relaxation, and the Holiday Inn Club Vacations, suitable for family and friends with spacious accommodations
  • Offering comfort and family-oriented service, children stay and eat free at Holiday Inn properties
  • Free high-speed internet access
  • Restaurants and bars on-site with good food and drinks for all ages
  • Indoor or Outdoor swimming pools based on location
  • Great exercise facilities
  • Based on select properties, Holiday Inn's The Hub is the perfect entertainment spot and gaming area with a media lounge, fire pits, etc.

The Holiday Inn highlights above are subject to change without notice.

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