Crowne Plaza London Kingston

Portsmouth Road, Surbiton KT6 5QQ GB
View map Reservations: +44 808 164 1057
4.0 Star property Near Hampton Court Palace
IHG launches IHG Way of Clean program: Reduced contact at check-in / reception services; Visible verification of sanitized items in guest rooms; Additional deep cleaning of high touch surfaces, social distancing in public spaces; New standards and service approach to buffets, banquets, room-service and catering.
Select your room:
03/09/2021 - 03/10/2021
Searching all hotel inventory networks
10 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Summary of verified reviews

78
Good

Summary of 1,178 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

Learn more

Rated 78/100 based on reviews from all travelers.

"Good business hotel. Great location."

Service

86/100
334 reviews

"Professional and friendly staff at reception, but substandard management." Room service is average.

Location

77/100
200 reviews

"Great location. Parking is average, and car access is inconvenient." Affordable parking. Close to public transport and the train.

Breakfast

68/100
120 reviews

"Breakfast is decent but expensive."

Room

63/100
349 reviews

"Rooms are moderately clean, but a bit small and poorly-maintained." Small rooms and poorly cleaned bathrooms. Poorly rated A/C, minibars, and furniture. Modern rooms with excellent views. Shower can be a problem. Standard TV's and decent balconies.

Food

61/100
111 reviews

"Overall dining experience is fine but menu is pricey and not highly rated." Poorly rated desserts and fruits, and problems with dining area cleanliness.

WiFi

60/100
13 reviews

"Regular internet service. Wifi quality could be improved."

Cleanliness

53/100
130 reviews

"Bathrooms, dining area untidy; rooms relatively untidy." Moderately clean hotel facilities.

Amenities

43/100
69 reviews

"Poorly reviewed buildings and an uninspiring entrance area." Adequate meeting & event facilities. Unspectacular architecture.

Rated 76/100 based on reviews from couples.

"Affordable parking. Great view."

Service

83/100
82 reviews

"Reception and restaurant service are professional and friendly."

Location

78/100
66 reviews

"Great location. Average parking. Affordable parking."

Breakfast

67/100
37 reviews

"Breakfast is decent but expensive."

Room

65/100
119 reviews

"Somewhat clean rooms with average balconies, yet lovely views." Inadequate cleaning and maintenance, with complaints about furnishing and bathrooms. Lovely beds, but substandard room maintenance with poor A/C. Shower can be a problem.

Comfort

61/100
63 reviews

"Comfortable enough with an average noise level." Lovely beds, but substandard room maintenance with poor A/C.

Food

59/100
26 reviews

"Bad overall dining experience with a bad menu."

Cleanliness

54/100
45 reviews

"Cleanliness is lacking in rooms and bathrooms." Moderately clean hotel facilities.

Amenities

42/100
20 reviews

"Poorly reviewed buildings and an uninspiring entrance area."

Rated 77/100 based on reviews from families.

"Great location. Fantastic service."

Service

86/100
45 reviews

"Friendly service and great reception."

Location

80/100
28 reviews

"Great location with good parking availability."

Breakfast

68/100
20 reviews

"Breakfast is average."

Food

62/100
11 reviews

"Food is all right."

Room

60/100
44 reviews

"Awesome beds, and reasonably clean rooms." Small rooms with below average bathrooms and poor maintenance.

Cleanliness

50/100
16 reviews

"Room cleanliness is OK, but overall cleanliness is lacking."

Amenities

50/100
9 reviews

"Hotel buildings could use some improvement."

Rated 73/100 based on reviews from solo travelers.

"Friendly service."

Service

86/100
24 reviews

"Friendly service and great reception."

Location

74/100
12 reviews

"Great location."

Breakfast

68/100
5 reviews

"Breakfast is average."

Value

64/100
7 reviews

"Fairly good value for money."

Food

63/100
9 reviews

"Food is all right."

Room

56/100
23 reviews

"Rooms acceptably clean, but needing maintenance, with poor bathrooms."

Cleanliness

55/100
11 reviews

"Room cleanliness is acceptable."

Amenities

39/100
7 reviews

"Hotel buildings could use some improvement."

Rated 80/100 based on reviews from business travelers.

"Great reception. Fantastic service."

Service

88/100
19 reviews

"Friendly service."

Location

72/100
11 reviews

"Great location with good parking availability."

Breakfast

65/100
5 reviews

"Breakfast is average."

Food

60/100
8 reviews

"Food is all right."

Room

56/100
22 reviews

"Awesome beds, and reasonably clean rooms."

Comfort

56/100
9 reviews

"Relatively comfortable, with good beds."

Cleanliness

51/100
10 reviews

"Room cleanliness is acceptable."

Amenities

41/100
8 reviews

"Hotel buildings could use some improvement."

Rated 74/100 based on reviews from all travelers.

"Good business hotel. Great location."

Service

85/100
325 reviews

"Efficient, friendly service with a nice reception." Reasonable restaurant, but questionable management. Room service is average.

Location

79/100
189 reviews

"Great location near lots of shopping." Parking is average, and car access is inconvenient. Affordable parking. Close to public transport and the train.

Breakfast

71/100
109 reviews

"Tasty yet pricey breakfasts."

Room

63/100
340 reviews

"Rooms are moderately clean, but a bit small and poorly-maintained." Small rooms and poorly cleaned bathrooms. Poorly rated A/C, minibars, and furniture. Modern rooms with excellent views. Shower can be a problem. Standard TV's and decent balconies.

Food

60/100
107 reviews

"Poor dining experience overall; decent menu, but restaurant is expensive." Poorly rated desserts and fruits, and problems with dining area cleanliness.

WiFi

60/100
13 reviews

"Regular internet service. Wifi quality could be improved."

Cleanliness

54/100
127 reviews

"Bathrooms, dining area untidy; rooms relatively untidy." Moderately clean hotel facilities.

Amenities

42/100
68 reviews

"Poorly reviewed buildings and an uninspiring entrance area." Adequate meeting & event facilities. Unspectacular architecture.

Rated 73/100 based on reviews from couples.

"Affordable parking."

Service

83/100
82 reviews

"Reception and restaurant service are professional and friendly."

Location

80/100
63 reviews

"Great location. Average parking. Affordable parking."

Breakfast

67/100
36 reviews

"Breakfast is decent but expensive."

Room

65/100
118 reviews

"Somewhat clean rooms with average balconies, yet lovely views." Inadequate cleaning and maintenance, with complaints about furnishing and bathrooms. Lovely beds, but substandard room maintenance with poor A/C. Shower can be a problem.

Comfort

61/100
63 reviews

"Comfortable enough with an average noise level." Lovely beds, but substandard room maintenance with poor A/C.

Food

59/100
26 reviews

"Bad overall dining experience with a bad menu."

Cleanliness

55/100
44 reviews

"Cleanliness is lacking in rooms and bathrooms." Moderately clean hotel facilities.

Amenities

42/100
20 reviews

"Poorly reviewed buildings and an uninspiring entrance area."

Rated 76/100 based on reviews from families.

"Tasty breakfast. Great location."

Service

85/100
42 reviews

"Friendly service and great reception."

Location

79/100
26 reviews

"Great location with good parking availability."

Breakfast

68/100
18 reviews

"Breakfast is average."

Food

62/100
9 reviews

"Food is all right."

Room

60/100
42 reviews

"Awesome beds, and reasonably clean rooms." Small rooms with below average bathrooms and poor maintenance.

Cleanliness

50/100
16 reviews

"Room cleanliness is OK, but overall cleanliness is lacking."

Amenities

49/100
8 reviews

"Hotel buildings could use some improvement."

Rated 74/100 based on reviews from business travelers.

"Great reception. Fantastic service."

Service

88/100
19 reviews

"Friendly service."

Location

72/100
11 reviews

"Great location with good parking availability."

Breakfast

65/100
5 reviews

"Breakfast is average."

Food

60/100
8 reviews

"Food is all right."

Room

56/100
22 reviews

"Awesome beds, and reasonably clean rooms."

Comfort

56/100
9 reviews

"Relatively comfortable, with good beds."

Cleanliness

51/100
10 reviews

"Room cleanliness is acceptable."

Amenities

41/100
8 reviews

"Hotel buildings could use some improvement."

Rated 70/100 based on reviews from solo travelers.

"Friendly service."

Service

85/100
23 reviews

"Friendly service."

Location

74/100
12 reviews

"Great location."

Breakfast

68/100
5 reviews

"Breakfast is average."

Value

64/100
7 reviews

"Fairly good value for money."

Food

63/100
8 reviews

"Food is all right."

Comfort

58/100
6 reviews

"Comfortable."

Room

55/100
22 reviews

"Rooms acceptably clean, but needing maintenance, with poor bathrooms."

Cleanliness

54/100
10 reviews

"Room cleanliness is acceptable."

Amenities

39/100
7 reviews

"Hotel buildings could use some improvement."

Review Semantics by TrustYou

Property description

When you stay at Crowne Plaza London - Kingston in Surbiton, you'll be in the historical district, a 1-minute drive from Hampton Court and 7 minutes from Richmond Park. This 4-star hotel is 3.5 mi (5.6 km) from Hampton Court Palace and 3.6 mi (5.8 km) from Chessington World of Adventures.

Grab a bite to eat at Three Sixty, a restaurant which features a bar/lounge, or stay in and take advantage of the 24-hour room service. Full breakfasts are available daily from 6:30 AM to 9:30 AM for a fee.

Stay in one of 121 guestrooms featuring flat-screen televisions. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Distances are displayed to the nearest 0.1 mile and kilometer.

Hampton Court Palace - 2.9 km / 1.8 mi
Richmond Park - 4.6 km / 2.8 mi
Hampton Court - 4.6 km / 2.9 mi
Chessington World of Adventures - 5.8 km / 3.6 mi
Wimbledon Tennis Club - 11 km / 6.9 mi
Surrey Hills - 13.9 km / 8.6 mi
Twickenham Stadium - 14.3 km / 8.9 mi
Stamford Bridge Stadium - 15.5 km / 9.6 mi
Eventim Apollo - 16 km / 10 mi
Olympia Conference and Exhibition Centre - 16.6 km / 10.3 mi
Cromwell Road - 17.5 km / 10.9 mi
Clapham Common - 17.5 km / 10.9 mi
Westfield London Shopping Centre - 17.6 km / 10.9 mi
Saatchi Gallery - 17.8 km / 11.1 mi
Science Museum - 18.4 km / 11.4 mi

The nearest airports are:
Heathrow Airport (LHR) - 38.7 km / 24 mi
Gatwick Airport (LGW) - 43.4 km / 27 mi

The preferred airport for Crowne Plaza London - Kingston is Heathrow Airport (LHR).

Featured amenities include complimentary wired Internet access, a 24-hour business center, and express check-in. Planning an event in Surbiton? This hotel has facilities measuring 4003 square feet (372 square meters), including conference space. Free self parking is available onsite.

Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless Internet access and concierge services. Additional amenities at this hotel include wedding services, a television in a common area, and discounted use of a nearby fitness facility.

Amenities / Features

  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
  • Minimum age of oldest guest: 18
  • Dry cleaning/laundry service
  • Banquet hall
  • Ballroom
  • Vending machine
  • Parking (limited spaces)
  • Express check-in
  • Meeting rooms
  • Conference space size (meters) - 372
  • Free wired Internet
  • Television in common areas
  • Free WiFi
  • Designated smoking areas
  • Assistive listening devices available
  • In-room accessibility
  • Wheelchair accessible parking
  • Roll-in shower
  • Free newspapers in lobby
  • Accessible bathroom
  • Wedding services
  • 24-hour fitness facilities
  • Luggage storage
  • Number of buildings/towers - 1
  • Total number of rooms - 121
  • Number of floors - 4
  • Noise-free rooms not guaranteed
  • Parking height restrictions apply
  • Restaurant
  • Express check-out
  • Multilingual staff
  • 24-hour front desk
  • Breakfast available (surcharge)
  • Bar/lounge
  • Safe-deposit box at front desk
  • Coffee/tea in common areas
  • Designated smoking areas (fines apply)
  • Snack bar/deli
  • Laundry facilities
  • Use of nearby fitness center (discount)
  • Elevator
  • Free self parking
  • Conference space
  • Computer station
  • ATM/banking
  • Conference space size (feet) - 4003
  • 24-hour business center
  • Concierge services

Airport & shuttle information

London Heathrow

Is there an airport shuttle? Sorry but no airport shuttle is available.

Breakfast information

Bed and Breakfast rates - include Full English Breakfast Also Room only options available

Pet friendly?

Pets not allowed

Only Guide Dogs accepted

Misc. fees / Policies

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 16.95 per person (approximately)
  • Rollaway bed fee: GBP 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property:

  • Deposit: GBP 50 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Parking height restrictions apply.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.
  • Personal protective equipment, including masks and gloves, will be available to guests.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.
  • Contactless check-in and contactless check-out are available.
  • Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
  • Each guestroom is kept vacant for a minimum of 24 hours between bookings.
  • The property affirms that it follows sanitization practices of We're Good To Go (UK) and Clean Promise (IHG) guidelines.
  • Enhanced food service safety measures are in place.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Cleaning Policies

Property is cleaned with disinfectant

Staff wears personal protective equipment

Protective clothing is available to guests

Masks are available to guests

Gloves are available to guests

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Social distancing measures are in place

Contactless check-in is available

Individually-wrapped food options are available

Individually-wrapped food options are available for breakfast

Individually-wrapped food options are available for lunch

Individually-wrapped food options are available for dinner

Individually-wrapped food options are available through room service

gap period enforced between guest stays 24 hours

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Electrostatic spray is used for disinfection

Cashless transactions are available

Masks are compulsory at the property

Contactless food service / room service is available

Food service has been amended for enhanced safety

Property follows regional sanitization guidelines We're Good To Go (UK)

Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

Property confirms they are implementing enhanced cleaning measures

About Crowne Plaza Hotels

  • Early check-in available and ideal for business travelers on the go
  • Luxurious, soft bedding and aromatherapy kit provided
  • Quiet Zones between 9 pm to 10 am Sunday to Thursday where there is no room attendant, housekeeping services, or engineering activities to help guests enjoy a restful night. Guests have the option to request services if needed
  • Bath amenities include Temple Spa's professional skin and hair care products for ultimate relaxation
  • Wireless internet available in guest rooms, suites, business center, and public areas

The Crowne Plaza Hotels highlights above are subject to change without notice.

People also viewed these hotels

View Now
Photo of Lensbury Ltd
Lensbury Ltd ~2.34 Miles away
View Now
Photo of Warren House
Warren House ~3.03 Miles away