Crowne Plaza London Kingston An Ihg Hotel

Portsmouth Road, Surbiton KT6 5QQ GB
View map Reservations: +44 808 164 1057
4.0 Star property Near Hampton Court Palace
IHG launches IHG Way of Clean program: Reduced contact at check-in / reception services; Visible verification of sanitized items in guest rooms; Additional deep cleaning of high touch surfaces, social distancing in public spaces; New standards and service approach to buffets, banquets, room-service and catering.
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05/23/2022 - 05/24/2022
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10 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Summary of verified reviews

79
Good

Summary of 769 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

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Rated 79/100 based on reviews from all travelers.

"Good business hotel. Great location."

Location

83/100
147 reviews

"Great location. Parking is good and affordable." Reasonably accessible by car.

Service

82/100
255 reviews

"Efficient, friendly service with a nice reception." Room service could have been improved. Bar service is acceptable.

Breakfast

64/100
96 reviews

"Breakfast is decent but expensive."

Room

62/100
269 reviews

"Balconies are fine and rooms are decent." Complaints about cleanliness and size of rooms, but the views are amazing. Small rooms and poorly cleaned bathrooms. Poorly maintained rooms with subpar furnishing and minibars. Shower was ok. Standard air conditioning.

Comfort

59/100
128 reviews

"Small but comfortable enough rooms." A/C and noise levels are satisfactory.

WiFi

56/100
9 reviews

"Regular internet service. Wifi quality could be improved."

Cleanliness

54/100
131 reviews

"Quite clean. Rooms, bathrooms and dining area all need more cleaning." Clean hotel facilities.

Value

53/100
62 reviews

"Fairly good value for money. Pricey breakfast and dining."

Food

48/100
77 reviews

"Guests complain about the dining, with a poor menu and high prices." Complaints about restaurant cleanliness, sides, and desserts.

Bar

46/100
25 reviews

"Poor bar with subpar drinks. Bar service is acceptable."

Amenities

37/100
51 reviews

"Uninspiring buildings and a so-so entrance area." Elevator in need of updating. Unspectacular architecture.

Rated 72/100 based on reviews from couples.

"Affordable parking. Clean hotel facilities."

Location

84/100
68 reviews

"Great location. Parking is good and affordable."

Service

78/100
92 reviews

"Reception and restaurant service are professional and friendly."

Room

67/100
118 reviews

"Great balconies and views, comfortable beds, and clean enough rooms." Small, neglected rooms, un-stocked minibars and poor furniture. Small rooms and poorly cleaned bathrooms. Shower was ok. Standard air conditioning.

Vibe

64/100
21 reviews

"Decent vibe. Atmosphere could be friendlier. Modern Hotel." Hotel is relatively stylish.

Breakfast

61/100
39 reviews

"Breakfast is average."

Cleanliness

55/100
56 reviews

"Cleanliness is lacking in rooms and bathrooms." Moderately clean hotel facilities.

Value

52/100
21 reviews

"Fairly good value for money."

Bar

45/100
16 reviews

"Poor bar with subpar drinks."

Food

44/100
32 reviews

"Poor dining experience with uninteresting menus and bad side dishes."

Amenities

33/100
24 reviews

"Hotel buildings could use some improvement."

Rated 75/100 based on reviews from families.

"Great view. Professional service."

Service

85/100
46 reviews

"Service is professional and friendly."

Location

84/100
26 reviews

"Great location and easy parking."

Breakfast

66/100
21 reviews

"Breakfast is average."

Comfort

58/100
17 reviews

"Small, decently comfortable rooms with excellent beds."

Room

57/100
48 reviews

"Rooms with great views and excellent beds." Smaller, poorly cleaned rooms with subpar bathrooms and furnishing.

Cleanliness

53/100
21 reviews

"Buildings are reasonably clean, but less well kept up rooms."

Value

51/100
10 reviews

"Fairly good value for money."

Food

48/100
9 reviews

"Food could be better."

Amenities

43/100
10 reviews

"Hotel buildings could use some improvement."

Rated 73/100 based on reviews from solo travelers.

"Great service. Location is great."

Service

84/100
15 reviews

"Friendly service."

Location

81/100
7 reviews

"Great location."

Comfort

60/100
8 reviews

"Comfortable."

Room

57/100
15 reviews

"Run-down, dingy, but decent rooms with poor bathrooms."

Cleanliness

52/100
10 reviews

"Buildings are reasonably clean, but less well kept up rooms."

Food

50/100
5 reviews

"Food could be better."

Amenities

38/100
5 reviews

"Amenities are not the best."

Rated 79/100 based on reviews from business travelers.

"Friendly service. Great location."

Service

85/100
6 reviews

"Friendly service."

Cleanliness

56/100
7 reviews

"Quite clean."

Room

53/100
6 reviews

"Room is all right."

Rated 71/100 based on reviews from all travelers.

"Good business hotel. Great location."

Location

83/100
147 reviews

"Great location. Parking is good and affordable." Reasonably accessible by car.

Service

82/100
254 reviews

"Efficient, friendly service with a nice reception." Room service could have been improved. Bar service is acceptable.

Breakfast

65/100
95 reviews

"Breakfast is decent but expensive."

Room

62/100
268 reviews

"Balconies are fine and rooms are decent." Complaints about cleanliness and size of rooms, but the views are amazing. Small rooms and poorly cleaned bathrooms. Poorly maintained rooms with subpar furnishing and minibars. Shower was ok. Standard air conditioning.

Comfort

59/100
128 reviews

"Small but comfortable enough rooms." A/C and noise levels are satisfactory.

WiFi

56/100
9 reviews

"Regular internet service. Wifi quality could be improved."

Cleanliness

54/100
131 reviews

"Quite clean. Rooms, bathrooms and dining area all need more cleaning." Clean hotel facilities.

Value

53/100
61 reviews

"Fairly good value for money. Pricey breakfast and dining."

Food

48/100
77 reviews

"Guests complain about the dining, with a poor menu and high prices." Complaints about restaurant cleanliness, sides, and desserts.

Bar

46/100
25 reviews

"Poor bar with subpar drinks. Bar service is acceptable."

Amenities

37/100
51 reviews

"Uninspiring buildings and a so-so entrance area." Elevator in need of updating. Unspectacular architecture.

Rated 70/100 based on reviews from couples.

"Location is great. Good service."

Location

84/100
68 reviews

"Great location. Parking is good and affordable."

Service

78/100
92 reviews

"Reception and restaurant service are professional and friendly."

Room

67/100
118 reviews

"Great balconies and views, comfortable beds, and clean enough rooms." Small, neglected rooms, un-stocked minibars and poor furniture. Small rooms and poorly cleaned bathrooms. Shower was ok. Standard air conditioning.

Vibe

64/100
21 reviews

"Decent vibe. Atmosphere could be friendlier. Modern Hotel." Hotel is relatively stylish.

Breakfast

61/100
39 reviews

"Breakfast is average."

Cleanliness

55/100
56 reviews

"Cleanliness is lacking in rooms and bathrooms." Moderately clean hotel facilities.

Value

52/100
21 reviews

"Fairly good value for money."

Bar

45/100
16 reviews

"Poor bar with subpar drinks."

Food

44/100
32 reviews

"Poor dining experience with uninteresting menus and bad side dishes."

Amenities

33/100
24 reviews

"Hotel buildings could use some improvement."

Rated 75/100 based on reviews from families.

"Great view. Professional service."

Service

85/100
46 reviews

"Service is professional and friendly."

Location

84/100
26 reviews

"Great location and easy parking."

Breakfast

67/100
20 reviews

"Breakfast is average."

Comfort

58/100
17 reviews

"Small, decently comfortable rooms with excellent beds."

Room

58/100
47 reviews

"Rooms with great views and excellent beds." Smaller, poorly cleaned rooms with subpar bathrooms and furnishing.

Cleanliness

53/100
21 reviews

"Buildings are reasonably clean, but less well kept up rooms."

Value

51/100
9 reviews

"Fairly good value for money."

Food

48/100
9 reviews

"Food could be better."

Amenities

43/100
10 reviews

"Hotel buildings could use some improvement."

Rated 68/100 based on reviews from solo travelers.

"Great service. Location is great."

Service

84/100
15 reviews

"Friendly service."

Location

81/100
7 reviews

"Great location."

Comfort

60/100
8 reviews

"Comfortable."

Room

57/100
15 reviews

"Run-down, dingy, but decent rooms with poor bathrooms."

Cleanliness

52/100
10 reviews

"Buildings are reasonably clean, but less well kept up rooms."

Food

50/100
5 reviews

"Food could be better."

Amenities

38/100
5 reviews

"Amenities are not the best."

Rated 78/100 based on reviews from business travelers.

"Friendly service. Great location."

Service

85/100
6 reviews

"Friendly service."

Cleanliness

56/100
7 reviews

"Quite clean."

Room

53/100
6 reviews

"Room is all right."

Review Semantics by TrustYou

Property description

When you stay at Crowne Plaza London - Kingston, an IHG Hotel in Surbiton, you'll be in the historical district, a 4-minute drive from Hampton Court Palace and 8 minutes from Richmond Park. This 4-star hotel is 6.1 mi (9.8 km) from Twickenham Stadium and 10.9 mi (17.5 km) from Westfield London Shopping Centre.

Grab a bite to eat at Three Sixty, a restaurant which features a bar/lounge, or stay in and take advantage of the 24-hour room service. Full breakfasts are available daily from 6:30 AM to 9:30 AM for a fee.

Stay in one of 121 guestrooms featuring flat-screen televisions. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Distances are displayed to the nearest 0.1 mile and kilometer.

Hampton Court Palace - 3 km / 1.9 mi
Richmond Park - 4.6 km / 2.9 mi
Chessington World of Adventures - 6.1 km / 3.8 mi
Twickenham Stadium - 9.8 km / 6.1 mi
Royal Botanic Gardens, Kew - 12.6 km / 7.8 mi
Brooklands Museum - 12.6 km / 7.9 mi
King's Road - 13.3 km / 8.3 mi
Surrey Hills - 13.9 km / 8.6 mi
Eventim Apollo - 15.7 km / 9.7 mi
University of West London - 16.1 km / 10 mi
Stamford Bridge Stadium - 16.8 km / 10.4 mi
Westfield London Shopping Centre - 17.5 km / 10.9 mi
Kensington High Street - 17.5 km / 10.9 mi
Cromwell Road - 18 km / 11.2 mi
U.S. Embassy - 18.2 km / 11.3 mi

The nearest airports are:
Heathrow Airport (LHR) - 34.3 km / 21.3 mi
Gatwick Airport (LGW) - 46.4 km / 28.8 mi
London City Airport (LCY) - 93.6 km / 58.2 mi

The preferred airport for Crowne Plaza London - Kingston, an IHG Hotel is Heathrow Airport (LHR).

Featured amenities include complimentary wired Internet access, a 24-hour business center, and express check-in. Planning an event in Surbiton? This hotel has facilities measuring 4003 square feet (372 square meters), including conference space. Free self parking is available onsite.

Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless Internet access and concierge services. Additional amenities at this hotel include wedding services, a television in a common area, and discounted use of a nearby fitness facility.

Amenities / Features

  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
  • Minimum age of oldest guest: 18
  • Dry cleaning/laundry service
  • Banquet hall
  • Ballroom
  • Vending machine
  • Parking (limited spaces)
  • Express check-in
  • Meeting rooms
  • Conference space size (meters) - 372
  • Free wired internet
  • Television in common areas
  • Free WiFi
  • Number of bars/lounges - 1
  • Designated smoking areas
  • Assistive listening devices available
  • In-room accessibility
  • Wheelchair accessible parking
  • Free newspapers in lobby
  • Roll-in shower
  • Wedding services
  • Accessible bathroom
  • 24-hour fitness facilities
  • Luggage storage
  • Number of buildings/towers - 1
  • Total number of rooms - 121
  • Number of floors - 4
  • LGBTQ friendly
  • Noise-free rooms not guaranteed
  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Parking height restrictions apply
  • Express check-out
  • Multilingual staff
  • Business center
  • 24-hour front desk
  • Breakfast available (surcharge)
  • Number of restaurants - 1
  • Safe-deposit box at front desk
  • Coffee/tea in common areas
  • Designated smoking areas (fines apply)
  • Snack bar/deli
  • Laundry facilities
  • Use of nearby fitness center (discount)
  • Elevator
  • Free self parking
  • Fitness facilities
  • Conference space
  • Computer station
  • ATM/banking
  • Conference space size (feet) - 4003
  • Concierge services
  • 24-hour business center

Airport & shuttle information

London Heathrow

Is there an airport shuttle? Sorry but no airport shuttle is available.

Breakfast information

Bed and Breakfast rates - include Full English Breakfast Also Room only options available

Pet friendly?

Pets not allowed

Only Guide Dogs accepted

Misc. fees / Policies

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 16.95 per person (approximately)
  • Rollaway bed fee: GBP 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property:

  • Deposit: GBP 50 per night

We have included all charges provided to us by the property.

  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Parking height restrictions apply.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.
  • Personal protective equipment, including masks and gloves, will be available to guests.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.
  • Contactless check-in and contactless check-out are available.
  • Enhanced food service safety measures are in place.
  • Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
  • Each guestroom is kept vacant for a minimum of 24 hours between bookings.
  • This property affirms that it follows the cleaning and disinfection practices of We're Good To Go (UK) and Clean Promise (IHG).
  • This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Cleaning policies

Property is cleaned with disinfectant

Staff wears personal protective equipment

Protective clothing is available to guests

Masks are available to guests

Gloves are available to guests

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Social distancing measures are in place

Contactless check-in is available

Individually-wrapped food options are available

Individually-wrapped food options are available for breakfast

Individually-wrapped food options are available for lunch

Individually-wrapped food options are available for dinner

Individually-wrapped food options are available through room service

Gap period enforced between guest stays - 24 hours

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Electrostatic spray is used for disinfection

Cashless transactions are available

Masks are compulsory at the property

Contactless food service / room service is available

Food service has been amended for enhanced safety

Property follows regional sanitization guidelines We're Good To Go (UK)

Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

Essential workers only - NO

Property confirms they are implementing enhanced cleaning measures

About Crowne Plaza Hotels

  • Early check-in available and ideal for business travelers on the go
  • Luxurious, soft bedding and aromatherapy kit provided
  • Quiet Zones between 9 pm to 10 am Sunday to Thursday where there is no room attendant, housekeeping services, or engineering activities to help guests enjoy a restful night. Guests have the option to request services if needed
  • Bath amenities include Temple Spa's professional skin and hair care products for ultimate relaxation
  • Wireless internet available in guest rooms, suites, business center, and public areas

The Crowne Plaza Hotels highlights above are subject to change without notice.

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