Crowne Plaza Felbridge Gatwick An Ihg Hotel

London Road, Felbridge, East Grinstead RH19 2BH GB
View map Reservations: +44 808 164 1057
4.0 Star property Near Queen Victoria Hospital
IHG launches IHG Way of Clean program: Reduced contact at check-in / reception services; Visible verification of sanitized items in guest rooms; Additional deep cleaning of high touch surfaces, social distancing in public spaces; New standards and service approach to buffets, banquets, room-service and catering.
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06/25/2022 - 06/26/2022
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4 bookings in the last 48 hours

Standard prices by room type for the next 60 days

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Summary of verified reviews

80
Very Good

Summary of 1,335 reviews

The TrustYou Meta-Review summarizes guest feedback from reviews across the web. State-of-the-art algorithms analyze review data and benchmark hotels against each other so that you can find the perfect hotel.

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Rated 80/100 based on reviews from all travelers.

Good business hotel. Close to Gatwick. Easily accessible by car and offers nearby parking areas. Fantastic service.

Location

91/100
107 reviews

Great location. Great accessibility by car with affordable parking.

Breakfast

84/100
198 reviews

Tasty breakfast.

Service

77/100
445 reviews

Great management and friendly, professional staff. Reception and restaurant service were acceptable, but there are complaints about the housekeeping. Room service is average. Bar service is acceptable. Booking process should be better organized. Wellness staff could be friendlier. Great hotel security.

WiFi

74/100
13 reviews

Good internet service.

Room

62/100
492 reviews

Decent rooms with okay views and beds. Poorly maintained and cleaned but large rooms, and complaints about grungy bathrooms. Substandard furniture, A/C, minibar and TV's. Shower can be a problem.

Wellness Area

60/100
128 reviews

Moderately clean wellness & sports facilities. Sauna not so nice. Fitness area can be optimized. Wellness staff could be friendlier.

Value

58/100
111 reviews

Fairly good value for money. Food and beverages are pricey.

Bar

53/100
56 reviews

So-so bar with mediocre drinks. Bar service is acceptable. Beverages could be cheaper.

Cleanliness

52/100
215 reviews

Moderately clean hotel facilities. Bathrooms and rooms are untidy. Dirty in the dining and pool areas. Moderately clean wellness & sports facilities.

Rated 74/100 based on reviews from couples.

Beautiful architecture. Good accessibility by car.

Location

91/100
36 reviews

Great location. Excellent parking and car access.

Breakfast

81/100
89 reviews

Tasty breakfast.

Service

75/100
153 reviews

Service is professional and friendly. Reception and bar service are as expected.

Food

59/100
68 reviews

Poor dining experience overall; decent menu, but restaurant is expensive.

Comfort

58/100
90 reviews

Large rooms with average comfort and standard beds. Decent-sized bathrooms, but noisy rooms and insufficient A/C.

Wellness Area

57/100
49 reviews

Sufficient wellness & sports facilities. Sauna not so nice.

Room

57/100
196 reviews

Decent rooms with okay views and beds. Poor TV's and furniture, and inadequate room cleanliness. Mediocre sized, poorly cleaned bathrooms. Poorly-maintained rooms with inadequate A/C and bad minibars. Spacious rooms. Shower can be a problem.

Cleanliness

52/100
82 reviews

Moderately clean hotel facilities. Bathrooms and rooms are untidy.

Pool

50/100
46 reviews

Ordinary pool.

Bar

47/100
29 reviews

Poor bar with subpar drinks. Bar service is acceptable.

Rated 72/100 based on reviews from families.

Good management. Good internet service.

Location

90/100
16 reviews

Great location and easy parking.

Breakfast

83/100
43 reviews

Great and affordable breakfast.

Service

68/100
87 reviews

Service is friendly and professional but overall average. Service at reception and in restaurant are okay. Booking process should be better organized.

Room

60/100
89 reviews

Well-sized, typical rooms with mediocre beds. Poorly-maintained, with complaints about A/C and cleanliness in rooms and bathrooms. Shower can be a problem.

Value

56/100
23 reviews

Fairly good value for money. Food is a bit overpriced. Fair breakfast prices.

Cleanliness

45/100
40 reviews

Bathrooms and rooms are untidy. Moderately clean hotel facilities.

Rated 77/100 based on reviews from solo travelers.

Great location.

Location

91/100
10 reviews

Great location.

Service

82/100
21 reviews

Friendly service.

Breakfast

78/100
5 reviews

Tasty breakfast.

Comfort

65/100
16 reviews

Comfortable enough with an average noise level. Comfortable beds in spacious rooms.

Wellness Area

62/100
6 reviews

Sufficient wellness & sports facilities.

Room

62/100
29 reviews

Rooms are standard overall, but very spacious with comfortable beds. Inadequately cleaned and maintained rooms and bathrooms.

Cleanliness

59/100
10 reviews

Buildings are reasonably clean, but less well kept up rooms.

Value

50/100
5 reviews

Value for money could be better.

Rated 77/100 based on reviews from business travelers.

Professional service. Great location.

Location

93/100
7 reviews

Great location.

Breakfast

86/100
7 reviews

Tasty breakfast.

Service

79/100
11 reviews

Friendly service.

Comfort

69/100
6 reviews

Comfortable.

Room

59/100
14 reviews

Room is all right.

Food

57/100
9 reviews

Food is all right.

Cleanliness

54/100
5 reviews

Quite clean.

Rated 73/100 based on reviews from all travelers.

Good business hotel. Close to Gatwick. Easily accessible by car and offers nearby parking areas. Fantastic service.

Location

93/100
105 reviews

Great location. Great accessibility by car with affordable parking.

Breakfast

83/100
194 reviews

Tasty breakfast.

Service

77/100
437 reviews

Great management and friendly, professional staff. Reception and restaurant service were acceptable, but there are complaints about the housekeeping. Room service is average. Bar service is acceptable. Booking process should be better organized. Wellness staff could be friendlier. Great hotel security.

WiFi

74/100
13 reviews

Good internet service.

Room

62/100
486 reviews

So-so rooms with acceptable views. Excellent beds but poor furnishing, in big but poorly maintained rooms. Mediocre sized, poorly cleaned bathrooms. Rooms in need of better cleaning, with poor quality TV's, minibars, and A/C. Shower can be a problem.

Wellness Area

60/100
128 reviews

Moderately clean wellness & sports facilities. Sauna not so nice. Fitness area can be optimized. Wellness staff could be friendlier.

Value

55/100
109 reviews

Fairly good value for money. Food and beverages are pricey.

Bar

53/100
56 reviews

So-so bar with mediocre drinks. Bar service is acceptable. Beverages could be cheaper.

Cleanliness

52/100
212 reviews

Moderately clean hotel facilities. Bathrooms and rooms are untidy. Dirty in the dining and pool areas. Moderately clean wellness & sports facilities.

Rated 72/100 based on reviews from couples.

Beautiful architecture. Good accessibility by car.

Location

90/100
35 reviews

Great location. Excellent parking and car access.

Breakfast

81/100
86 reviews

Tasty breakfast.

Service

74/100
149 reviews

Service is professional and friendly. Reception and bar service are as expected.

Comfort

60/100
88 reviews

Decently comfortable, spacious rooms with great beds. Deficient A/C and too noisy rooms.

Value

58/100
36 reviews

Fairly good value for money. Food is a bit overpriced.

Food

58/100
67 reviews

Poor dining experience overall; decent menu, but restaurant is expensive.

Wellness Area

57/100
49 reviews

Sufficient wellness & sports facilities. Sauna not so nice.

Room

57/100
192 reviews

Decent views from okay rooms. Rooms and bathrooms are inadequately cleaned, with subpar TV's. Rooms are poorly-maintained, but big with comfortable beds. Poorly rated A/C, minibars, and furniture. Shower can be a problem.

Cleanliness

51/100
81 reviews

Moderately clean hotel facilities. Bathrooms and rooms are untidy.

Pool

50/100
46 reviews

Ordinary pool.

Bar

47/100
29 reviews

Poor bar with subpar drinks. Bar service is acceptable.

Rated 67/100 based on reviews from families.

Good management. Good internet service.

Location

92/100
15 reviews

Great location and easy parking.

Breakfast

83/100
42 reviews

Tasty breakfast.

Service

69/100
85 reviews

Service is friendly and professional but overall average. Service at reception and in restaurant are okay. Booking process should be better organized.

Room

59/100
87 reviews

Average rooms with standard beds. Poorly-maintained, with complaints about A/C and cleanliness in rooms and bathrooms. Shower can be a problem.

Value

55/100
22 reviews

Fairly good value for money. Food is a bit overpriced.

Cleanliness

47/100
38 reviews

Bathrooms and rooms are untidy. Moderately clean hotel facilities.

Rated 75/100 based on reviews from solo travelers.

Great location.

Location

91/100
10 reviews

Great location.

Service

82/100
21 reviews

Friendly service.

Breakfast

78/100
5 reviews

Tasty breakfast.

Comfort

65/100
16 reviews

Comfortable enough with an average noise level. Comfortable beds in spacious rooms.

Wellness Area

62/100
6 reviews

Sufficient wellness & sports facilities.

Room

62/100
29 reviews

Rooms are standard overall, but very spacious with comfortable beds. Inadequately cleaned and maintained rooms and bathrooms.

Cleanliness

59/100
10 reviews

Buildings are reasonably clean, but less well kept up rooms.

Value

50/100
5 reviews

Value for money could be better.

Rated 75/100 based on reviews from business travelers.

Professional service. Comfortable beds.

Location

93/100
7 reviews

Great location.

Breakfast

86/100
7 reviews

Tasty breakfast.

Service

79/100
11 reviews

Friendly service.

Comfort

69/100
6 reviews

Comfortable.

Room

59/100
14 reviews

Room is all right.

Food

57/100
9 reviews

Food is all right.

Cleanliness

54/100
5 reviews

Quite clean.

Review Semantics by TrustYou

Property description

When you stay at Crowne Plaza Felbridge - Gatwick, an IHG Hotel in East Grinstead, you'll be in the suburbs, within a 5-minute drive of Worth Way Country Park and Forest Way Country Park. This 4-star hotel is 5.3 mi (8.5 km) from Tulley's Farm and 8.9 mi (14.4 km) from Surrey Hills.

Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's 24-hour room service. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 10 AM and on weekends from 7 AM to 10:30 AM for a fee.

Make yourself at home in one of the 116 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include safes and coffee/tea makers, and housekeeping is provided daily.

Distances are displayed to the nearest 0.1 mile and kilometer.

Worth Way Country Park - 1.9 km / 1.2 mi
St Swithun's Church - 3 km / 1.9 mi
Sackville College - 3 km / 1.9 mi
Queen Victoria Hospital - 3.3 km / 2.1 mi
Forest Way Country Park - 3.3 km / 2.1 mi
Standen - 5 km / 3.1 mi
High Weald - 4.3 km / 2.7 mi
Effingham Park Golf Course - 4.7 km / 2.9 mi
Stone Farm Rocks - 6 km / 3.7 mi
Lingfield Park Racecourse and Golf Club - 7.2 km / 4.5 mi
Tulley's Farm - 8.5 km / 5.3 mi
Hammerwood Park - 8.6 km / 5.4 mi
Royal Ashdown Forest Golf Club - 8.7 km / 5.4 mi
St. Margaret's Church - 10.3 km / 6.4 mi
Wakehurst Place - 10.3 km / 6.4 mi

The nearest airports are:
Gatwick Airport (LGW) - 12.3 km / 7.6 mi
Heathrow Airport (LHR) - 71.3 km / 44.3 mi
London City Airport (LCY) - 76.4 km / 47.5 mi

The preferred airport for Crowne Plaza Felbridge - Gatwick, an IHG Hotel is Gatwick Airport (LGW).

Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free self parking is available onsite.

Pamper yourself with a visit to the spa, which offers body treatments and facials. This hotel also features complimentary wireless Internet access, concierge services, and wedding services.

Amenities / Features

  • Check-in: 2:30 PM
  • Check-out: 11:00 AM
  • Minimum age of oldest guest: 18
  • Dry cleaning/laundry service
  • Banquet hall
  • Wheelchair accessible (may have limitations)
  • Ballroom
  • Outdoor furniture
  • Meeting rooms
  • Television in common areas
  • Free WiFi
  • Number of bars/lounges - 1
  • Spa treatment room(s)
  • Assistive listening devices available
  • Number of indoor pools - 1
  • Garden
  • Picnic area
  • In-room accessibility
  • Wheelchair accessible parking
  • Free newspapers in lobby
  • Roll-in shower
  • Total number of rooms - 116
  • Number of floors - 2
  • LGBTQ friendly
  • No cribs (infant beds) available
  • No elevators
  • Full-service spa
  • Wedding services
  • Accessible bathroom
  • Luggage storage
  • Business center
  • 24-hour front desk
  • Water dispenser
  • Breakfast available (surcharge)
  • Number of restaurants - 1
  • Spa services on site
  • Smoke-free property
  • Laundry facilities
  • Free self parking
  • Computer station
  • Terrace
  • Wheelchair accessible path of travel
  • Concierge services

Airport & shuttle information

London Gatwick (8 miles)

Is there an airport shuttle? Sorry but no airport shuttle is available.

Pet friendly?

Service animals are allowed

Service animals are exempt from fees/restrictions

Pets not allowed

We welcome Guide Dogs and request that you contact the Hotel prior to arrival.

Misc. fees / Policies

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 16.95 per person (approximately)
  • Early check-in fee: GBP 50 (subject to availability)
  • Late check-out fee: GBP 10 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Pool access available from 8:00 AM to 9:00 PM.
  • Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
  • Personal protective equipment, including masks and gloves, will be available to guests.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.
  • Contactless check-out is available.
  • Enhanced food service safety measures are in place.
  • Individually-wrapped food options are available for breakfast and dinner, and also through room service.
  • Each guestroom is kept vacant for a minimum of 24 hours between bookings.
  • This property affirms that it follows the cleaning and disinfection practices of We're Good To Go (UK) and Clean Promise (IHG).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Cleaning policies

Property is cleaned with disinfectant

Staff wears personal protective equipment

Protective clothing is available to guests

Masks are available to guests

Gloves are available to guests

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Social distancing measures are in place

Individually-wrapped food options are available

Individually-wrapped food options are available for breakfast

Individually-wrapped food options are available for dinner

Individually-wrapped food options are available through room service

Gap period enforced between guest stays - 24 hours

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Cashless transactions are available

Masks are compulsory at the property

Contactless food service / room service is available

Reservation might be required for some facilities onsite

Food service has been amended for enhanced safety

Property follows regional sanitization guidelines We're Good To Go (UK)

Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

Essential workers only - NO

Property confirms they are implementing enhanced cleaning measures

About Crowne Plaza Hotels

  • Early check-in available and ideal for business travelers on the go
  • Luxurious, soft bedding and aromatherapy kit provided
  • Quiet Zones between 9 pm to 10 am Sunday to Thursday where there is no room attendant, housekeeping services, or engineering activities to help guests enjoy a restful night. Guests have the option to request services if needed
  • Bath amenities include Temple Spa's professional skin and hair care products for ultimate relaxation
  • Wireless internet available in guest rooms, suites, business center, and public areas

The Crowne Plaza Hotels highlights above are subject to change without notice.

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