Crowne Plaza Felbridge Gatwick An Ihg Hotel

London Road, Felbridge, East Grinstead RH19 2BH GB
View map Reservations: +44 808 164 1057
4.0 Star property Near Queen Victoria Hospital
IHG launches IHG Way of Clean program: Reduced contact at check-in / reception services; Visible verification of sanitized items in guest rooms; Additional deep cleaning of high touch surfaces, social distancing in public spaces; New standards and service approach to buffets, banquets, room-service and catering.
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05/21/2022 - 05/22/2022
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3 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Summary of verified reviews

80
Very Good

Summary of 1,169 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

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Rated 80/100 based on reviews from all travelers.

"Good wellness hotel. Close to Gatwick. Easily accessible by car and offers nearby parking areas."

Location

91/100
100 reviews

"Great location. Great accessibility by car with affordable parking."

Breakfast

82/100
166 reviews

"Great and affordable breakfast."

Service

79/100
399 reviews

"Friendly, professional service, however housekeeping is less well rated." Decent management, reception, and restaurant service. Room service could have been improved. Booking process should be better organized. Great hotel security.

WiFi

67/100
9 reviews

"Regular internet service."

Room

62/100
438 reviews

"So-so rooms, beds, and views." Large but poorly maintained rooms, subpar furniture, and inadequate A/C. Mediocre sized, poorly cleaned bathrooms. Guests complain about the age and cleanliness of the rooms, the minibars, and the TVs. Shower can be a problem.

Wellness Area

58/100
110 reviews

"Average wellness and fitness area. Sauna not so nice." Wellness & sports facilities could use better cleaning.

Value

54/100
105 reviews

"Fairly good value for money. Food and beverages are pricey." Fair breakfast prices.

Cleanliness

52/100
189 reviews

"Moderately clean hotel facilities. Bathrooms and rooms are untidy." Wellness & sports facilities could use better cleaning.

Rated 76/100 based on reviews from couples.

"Beautiful architecture. Good accessibility by car."

Location

92/100
32 reviews

"Great location. Excellent parking and car access."

Breakfast

80/100
70 reviews

"Tasty breakfast."

Service

80/100
135 reviews

"Friendly, more-or-less professional service, and so-so reception."

Room

61/100
169 reviews

"Decent beds and views, and clean enough rooms." Large but poorly maintained rooms, subpar furniture, and inadequate A/C. Mediocre sized, poorly cleaned bathrooms. Shower can be a problem. TV's and minibars are poor.

Cleanliness

60/100
69 reviews

"Cleanliness is lacking in rooms and bathrooms." Moderately clean hotel facilities.

Amenities

59/100
38 reviews

"Great grounds and decent buildings."

Value

56/100
33 reviews

"Fairly good value for money. Food is a bit overpriced."

Wellness Area

53/100
38 reviews

"Sufficient wellness & sports facilities. Sauna not so nice."

Pool

52/100
38 reviews

"Ordinary pool."

Rated 72/100 based on reviews from families.

"Fair breakfast prices."

Location

89/100
15 reviews

"Great location and easy parking."

Breakfast

80/100
37 reviews

"Great and affordable breakfast."

Service

74/100
76 reviews

"Service is professional and friendly." Service at reception and in restaurant are okay. Booking process should be better organized.

Wellness Area

58/100
17 reviews

"Sufficient wellness & sports facilities."

Room

57/100
77 reviews

"Well-sized, typical rooms with mediocre beds." Poorly-maintained, with complaints about A/C and cleanliness in rooms and bathrooms. Shower can be a problem.

Value

55/100
22 reviews

"Fairly good value for money. Food is a bit overpriced." Fair breakfast prices.

Cleanliness

45/100
35 reviews

"Bathrooms and rooms are untidy. Moderately clean hotel facilities."

Rated 77/100 based on reviews from solo travelers.

"Spacious rooms."

Location

89/100
10 reviews

"Great location."

Service

85/100
18 reviews

"Friendly service."

Breakfast

78/100
5 reviews

"Tasty breakfast."

Comfort

68/100
16 reviews

"Reasonably comfortable rooms with a tolerable noise level and standard beds." Spacious rooms.

Room

64/100
28 reviews

"Large, reasonably clean rooms and comfortable beds." Poor maintenance in rooms and bathrooms.

Amenities

60/100
9 reviews

"Average hotel building."

Wellness Area

59/100
5 reviews

"Sufficient wellness & sports facilities."

Cleanliness

57/100
8 reviews

"Room cleanliness is acceptable."

Value

45/100
5 reviews

"Value for money could be better."

Rated 76/100 based on reviews from business travelers.

"Great location. Tasty breakfast."

Location

93/100
7 reviews

"Great location."

Breakfast

85/100
7 reviews

"Tasty breakfast."

Service

80/100
10 reviews

"Friendly service."

Food

59/100
8 reviews

"Food is all right."

Room

53/100
13 reviews

"Room is all right."

Rated 73/100 based on reviews from all travelers.

"Good wellness hotel. Close to Gatwick. Easily accessible by car and offers nearby parking areas."

Location

93/100
99 reviews

"Great location. Great accessibility by car with affordable parking."

Breakfast

81/100
164 reviews

"Great and affordable breakfast."

Service

79/100
393 reviews

"Friendly, professional service, however housekeeping is less well rated." Decent management, reception, and restaurant service. Room service could have been improved. Booking process should be better organized. Great hotel security.

WiFi

67/100
9 reviews

"Regular internet service."

Room

62/100
435 reviews

"So-so rooms, beds, and views." Large but poorly maintained rooms, subpar furniture, and inadequate A/C. Mediocre sized, poorly cleaned bathrooms. Guests complain about the age and cleanliness of the rooms, the minibars, and the TVs. Shower can be a problem.

Wellness Area

58/100
110 reviews

"Average wellness and fitness area. Sauna not so nice." Wellness & sports facilities could use better cleaning.

Value

53/100
104 reviews

"Fairly good value for money. Food and beverages are pricey." Fair breakfast prices.

Cleanliness

52/100
187 reviews

"Moderately clean hotel facilities. Bathrooms and rooms are untidy." Wellness & sports facilities could use better cleaning.

Rated 73/100 based on reviews from couples.

"Beautiful architecture. Good accessibility by car."

Location

92/100
32 reviews

"Great location. Excellent parking and car access."

Service

80/100
132 reviews

"Friendly, more-or-less professional service, and so-so reception."

Breakfast

79/100
69 reviews

"Tasty breakfast."

Room

62/100
167 reviews

"Decent beds and views, and clean enough rooms." Poorly maintained rooms with bathrooms that need some cleaning and subpar TVs. Spacious rooms. Poorly rated A/C, minibars, and furniture. Shower can be a problem.

Cleanliness

59/100
68 reviews

"Cleanliness is lacking in rooms and bathrooms." Moderately clean hotel facilities.

Value

56/100
33 reviews

"Fairly good value for money. Food is a bit overpriced."

Wellness Area

53/100
38 reviews

"Sufficient wellness & sports facilities. Sauna not so nice."

Pool

52/100
38 reviews

"Ordinary pool."

Rated 68/100 based on reviews from families.

"Fair breakfast prices."

Location

92/100
14 reviews

"Great location and easy parking."

Breakfast

80/100
36 reviews

"Tasty breakfast."

Service

74/100
75 reviews

"Service is professional and friendly." Service at reception and in restaurant are okay. Booking process should be better organized.

Comfort

60/100
37 reviews

"Large rooms with average comfort and standard beds." Deficient A/C and too noisy rooms.

Wellness Area

58/100
17 reviews

"Sufficient wellness & sports facilities."

Room

56/100
76 reviews

"Well-sized, typical rooms with mediocre beds." Poorly-maintained, with complaints about A/C and cleanliness in rooms and bathrooms. Shower can be a problem.

Value

54/100
21 reviews

"Fairly good value for money. Food is a bit overpriced."

Cleanliness

46/100
34 reviews

"Bathrooms and rooms are untidy. Moderately clean hotel facilities."

Rated 73/100 based on reviews from solo travelers.

"Spacious rooms."

Location

89/100
10 reviews

"Great location."

Service

85/100
18 reviews

"Friendly service."

Breakfast

78/100
5 reviews

"Tasty breakfast."

Comfort

68/100
16 reviews

"Reasonably comfortable rooms with a tolerable noise level and standard beds." Spacious rooms.

Room

64/100
28 reviews

"Large, reasonably clean rooms and comfortable beds." Poor maintenance in rooms and bathrooms.

Amenities

60/100
9 reviews

"Average hotel building."

Wellness Area

59/100
5 reviews

"Sufficient wellness & sports facilities."

Cleanliness

57/100
8 reviews

"Room cleanliness is acceptable."

Value

45/100
5 reviews

"Value for money could be better."

Rated 73/100 based on reviews from business travelers.

"Great location. Tasty breakfast."

Location

93/100
7 reviews

"Great location."

Breakfast

85/100
7 reviews

"Tasty breakfast."

Service

80/100
10 reviews

"Friendly service."

Food

59/100
8 reviews

"Food is all right."

Room

53/100
13 reviews

"Room is all right."

Review Semantics by TrustYou

Property description

With a stay at Crowne Plaza Felbridge - Gatwick, an IHG Hotel in East Grinstead, you'll be in the suburbs, within a 15-minute drive of Surrey Hills and Worth Way Country Park. This 4-star hotel is 5.1 mi (8.2 km) from Tulley's Farm and 2.2 mi (3.5 km) from Queen Victoria Hospital.

Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's 24-hour room service. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 10 AM and on weekends from 7 AM to 10:30 AM for a fee.

Make yourself at home in one of the 116 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include safes and coffee/tea makers, and housekeeping is provided daily.

Distances are displayed to the nearest 0.1 mile and kilometer.

Worth Way Country Park - 1.9 km / 1.2 mi
St Swithun's Church - 3 km / 1.9 mi
Sackville College - 3 km / 1.9 mi
Queen Victoria Hospital - 3.3 km / 2.1 mi
Forest Way Country Park - 3.3 km / 2.1 mi
High Weald - 4.5 km / 2.8 mi
Standen - 5 km / 3.1 mi
Effingham Park Golf Course - 4.7 km / 2.9 mi
Stone Farm Rocks - 6 km / 3.7 mi
Lingfield Park Racecourse and Golf Club - 7.2 km / 4.5 mi
Tulley's Farm - 8.2 km / 5.1 mi
Hammerwood Park - 8.6 km / 5.4 mi
Royal Ashdown Forest Golf Club - 8.7 km / 5.4 mi
St. Margaret's Church - 10.3 km / 6.4 mi
Wakehurst Place - 10.3 km / 6.4 mi

The nearest airports are:
Gatwick Airport (LGW) - 12.3 km / 7.6 mi
Heathrow Airport (LHR) - 71.3 km / 44.3 mi
London City Airport (LCY) - 76.4 km / 47.5 mi

The preferred airport for Crowne Plaza Felbridge - Gatwick, an IHG Hotel is Gatwick Airport (LGW).

Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free self parking is available onsite.

Pamper yourself with a visit to the spa, which offers body treatments and facials. This hotel also features complimentary wireless Internet access, concierge services, and wedding services.

Amenities / Features

  • Check-in: 2:30 PM
  • Check-out: 11:00 AM
  • Minimum age of oldest guest: 18
  • Dry cleaning/laundry service
  • Banquet hall
  • Wheelchair accessible (may have limitations)
  • Ballroom
  • Outdoor furniture
  • Meeting rooms
  • Television in common areas
  • Free WiFi
  • Number of bars/lounges - 1
  • Spa treatment room(s)
  • Assistive listening devices available
  • Number of indoor pools - 1
  • Garden
  • Picnic area
  • In-room accessibility
  • Wheelchair accessible parking
  • Free newspapers in lobby
  • Roll-in shower
  • Total number of rooms - 116
  • Number of floors - 2
  • LGBTQ friendly
  • No cribs (infant beds) available
  • No elevators
  • Full-service spa
  • Wedding services
  • Accessible bathroom
  • Luggage storage
  • Business center
  • 24-hour front desk
  • Water dispenser
  • Breakfast available (surcharge)
  • Number of restaurants - 1
  • Spa services on site
  • Smoke-free property
  • Laundry facilities
  • Free self parking
  • Computer station
  • Terrace
  • Wheelchair accessible path of travel
  • Concierge services

Airport & shuttle information

London Gatwick (8 miles)

Is there an airport shuttle? Sorry but no airport shuttle is available.

Pet friendly?

Service animals are allowed

Service animals are exempt from fees/restrictions

Pets not allowed

We welcome Guide Dogs and request that you contact the Hotel prior to arrival.

Misc. fees / Policies

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 16.95 per person (approximately)
  • Early check-in fee: GBP 50 (subject to availability)
  • Late check-out fee: GBP 10 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Pool access available from 8:00 AM to 9:00 PM.
  • Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
  • Personal protective equipment, including masks and gloves, will be available to guests.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.
  • Contactless check-out is available.
  • Enhanced food service safety measures are in place.
  • Individually-wrapped food options are available for breakfast and dinner, and also through room service.
  • Each guestroom is kept vacant for a minimum of 24 hours between bookings.
  • This property affirms that it follows the cleaning and disinfection practices of We're Good To Go (UK) and Clean Promise (IHG).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Cleaning policies

Property is cleaned with disinfectant

Staff wears personal protective equipment

Protective clothing is available to guests

Masks are available to guests

Gloves are available to guests

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Social distancing measures are in place

Individually-wrapped food options are available

Individually-wrapped food options are available for breakfast

Individually-wrapped food options are available for dinner

Individually-wrapped food options are available through room service

Gap period enforced between guest stays - 24 hours

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Cashless transactions are available

Masks are compulsory at the property

Contactless food service / room service is available

Reservation might be required for some facilities onsite

Food service has been amended for enhanced safety

Property follows regional sanitization guidelines We're Good To Go (UK)

Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

Essential workers only - NO

Property confirms they are implementing enhanced cleaning measures

About Crowne Plaza Hotels

  • Early check-in available and ideal for business travelers on the go
  • Luxurious, soft bedding and aromatherapy kit provided
  • Quiet Zones between 9 pm to 10 am Sunday to Thursday where there is no room attendant, housekeeping services, or engineering activities to help guests enjoy a restful night. Guests have the option to request services if needed
  • Bath amenities include Temple Spa's professional skin and hair care products for ultimate relaxation
  • Wireless internet available in guest rooms, suites, business center, and public areas

The Crowne Plaza Hotels highlights above are subject to change without notice.

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