Crowne Plaza Felbridge Gatwick

London Road, Felbridge, East Grinstead RH19 2BH GB
View map Reservations: +44 808 164 1057
4.0 Star property Near Queen Victoria Hospital
IHG launches IHG Way of Clean program: Reduced contact at check-in / reception services; Visible verification of sanitized items in guest rooms; Additional deep cleaning of high touch surfaces, social distancing in public spaces; New standards and service approach to buffets, banquets, room-service and catering.
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10/16/2021 - 10/17/2021
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4 bookings in the last 48 hours

Standard prices by room type for the next 60 days

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Summary of verified reviews

79
Good

Summary of 1,004 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

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Rated 79/100 based on reviews from all travelers.

"Good business hotel. Close to Gatwick. Easily accessible by car and offers nearby parking areas. Fantastic service."

Location

94/100
86 reviews

"Great location. Parking is good and affordable." Reasonably accessible by car.

Breakfast

79/100
120 reviews

"Great and affordable breakfast."

Service

77/100
312 reviews

"Friendly, decently professional service, and so-so bar service." Reception and restaurant service were acceptable, but there are complaints about the housekeeping. Room service is average. Booking process should be better organized.

Room

59/100
350 reviews

"Decent and large new rooms with alright beds." Guests complain about cleanliness, maintenance, and furnishing. Small rooms and poorly cleaned bathrooms. Guests complained about kitchenettes, minibars, TV's, and A/C. Shower can be a problem. Not the best view.

Comfort

57/100
154 reviews

"Large rooms with average comfort and standard beds." Small bathrooms, noisy rooms, and deficient A/C.

Food

53/100
171 reviews

"Okay side dishes and dining experience." Guests unimpressed by menu and desserts. Moderate food prices and acceptable snacks.

WiFi

53/100
8 reviews

"Regular internet service. Wifi quality could be improved."

Amenities

52/100
85 reviews

"Hotel buildings are substandard but amenities are OK." Elevator in need of updating.

Wellness Area

50/100
85 reviews

"Moderately clean wellness & sports facilities. Sauna not so nice." Fitness area can be optimized.

Cleanliness

49/100
150 reviews

"Rooms, particularly bathrooms were inadequately clean, although pools were fairly well kept." Moderately clean hotel facilities. Moderately clean wellness & sports facilities.

Rated 72/100 based on reviews from couples.

"Stylish hotel. Modern Hotel."

Location

95/100
27 reviews

"Great location. Fairly accessible by car with easy parking."

Service

77/100
92 reviews

"Friendly, more-or-less professional service, and so-so reception."

Breakfast

76/100
48 reviews

"Tasty breakfast."

Cleanliness

57/100
51 reviews

"Moderately clean hotel facilities. Bathrooms and rooms are untidy."

Amenities

56/100
28 reviews

"Beautiful grounds but poor buildings, with so-so amenities."

Room

54/100
116 reviews

"Beds and rooms are average, overall, although A/C and minibars are poor." Poorly maintained and cleaned but large rooms, and complaints about grungy bathrooms. TV's not great and no view. Shower can be a problem.

Comfort

50/100
53 reviews

"Uncomfortable, with guests complaining about noise and the A/C." Rooms are spacious with standard beds.

Pool

50/100
28 reviews

"Ordinary pool."

Wellness Area

49/100
23 reviews

"Wellness & sports facilities could be improved."

Food

49/100
43 reviews

"Food and menu are not highly reviewed."

Rated 69/100 based on reviews from families.

"Terrific location. Good breakfast."

Location

95/100
12 reviews

"Great location and easy parking."

Breakfast

76/100
20 reviews

"Tasty breakfast."

Service

64/100
50 reviews

"Friendly service and acceptable reception."

Comfort

55/100
23 reviews

"So-so comfort, noisy rooms, and poor beds."

Room

55/100
48 reviews

"Decent rooms, but guests complain about cleanliness, beds, and bathrooms."

Food

48/100
23 reviews

"Food and menu are not highly reviewed."

Cleanliness

47/100
21 reviews

"Rooms could be cleaner."

Amenities

47/100
12 reviews

"Hotel buildings could use some improvement."

Rated 81/100 based on reviews from solo travelers.

"Great location. Spacious rooms."

Location

95/100
8 reviews

"Great location."

Service

82/100
13 reviews

"Friendly service."

Breakfast

71/100
5 reviews

"Tasty breakfast."

Room

66/100
25 reviews

"Well-sized, typical rooms with mediocre beds." Guests complained about bathrooms and general cleanliness of the rooms.

Comfort

63/100
13 reviews

"Spacious, somewhat comfortable rooms, with okay beds, but some complaints of noise."

Cleanliness

55/100
7 reviews

"Buildings are reasonably clean, but less well kept up rooms."

Food

55/100
10 reviews

"Food is all right."

Amenities

47/100
6 reviews

"Hotel buildings could use some improvement."

Rated 68/100 based on reviews from business travelers.

"Tasty breakfast. Spacious rooms."

Breakfast

82/100
5 reviews

"Tasty breakfast."

Service

73/100
8 reviews

"Friendly service."

Comfort

53/100
8 reviews

"Beds are decent and generally comfortable."

Food

51/100
11 reviews

"Food is all right."

Room

45/100
17 reviews

"Beds are average but bathrooms could use better maintenance."

Rated 72/100 based on reviews from all travelers.

"Good business hotel. Close to Gatwick. Easily accessible by car and offers nearby parking areas. Fantastic service."

Location

94/100
85 reviews

"Great location. Parking is good and affordable." Reasonably accessible by car.

Breakfast

78/100
118 reviews

"Great and affordable breakfast."

Service

77/100
306 reviews

"Friendly, decently professional service, and so-so bar service." Reception and restaurant service were acceptable, but there are complaints about the housekeeping. Room service is average. Booking process should be better organized.

Room

59/100
344 reviews

"Decent and large new rooms with alright beds." Guests complain about cleanliness, maintenance, and furnishing. Small rooms and poorly cleaned bathrooms. Guests complained about kitchenettes, minibars, TV's, and A/C. Shower can be a problem. Not the best view.

Comfort

57/100
150 reviews

"Large rooms with average comfort and standard beds." Small bathrooms, noisy rooms, and deficient A/C.

WiFi

56/100
7 reviews

"Regular internet service. Wifi quality could be improved."

Food

53/100
168 reviews

"Okay side dishes and dining experience." Guests unimpressed by menu and desserts. Moderate food prices and acceptable snacks.

Amenities

52/100
83 reviews

"Hotel buildings are substandard but amenities are OK." Elevator in need of updating.

Wellness Area

50/100
84 reviews

"Moderately clean wellness & sports facilities. Sauna not so nice." Fitness area can be optimized.

Cleanliness

49/100
147 reviews

"Rooms, particularly bathrooms were inadequately clean, although pools were fairly well kept." Moderately clean hotel facilities. Moderately clean wellness & sports facilities.

Rated 70/100 based on reviews from couples.

"Modern Hotel. Stylish hotel."

Location

95/100
27 reviews

"Great location. Fairly accessible by car with easy parking."

Service

77/100
91 reviews

"Friendly, more-or-less professional service, and so-so reception."

Breakfast

76/100
48 reviews

"Tasty breakfast."

Cleanliness

57/100
50 reviews

"Moderately clean hotel facilities. Bathrooms and rooms are untidy."

Amenities

56/100
28 reviews

"Beautiful grounds but poor buildings, with so-so amenities."

Room

54/100
115 reviews

"Beds and rooms are average, overall, although A/C and minibars are poor." Poorly maintained and cleaned but large rooms, and complaints about grungy bathrooms. TV's not great and no view. Shower can be a problem.

Comfort

50/100
52 reviews

"Large rooms with average comfort and standard beds." Deficient A/C and too noisy rooms.

Pool

50/100
28 reviews

"Ordinary pool."

Wellness Area

49/100
23 reviews

"Wellness & sports facilities could be improved."

Food

49/100
43 reviews

"Food and menu are not highly reviewed."

Rated 67/100 based on reviews from families.

"Terrific location. Good breakfast."

Location

95/100
12 reviews

"Great location and easy parking."

Breakfast

76/100
20 reviews

"Tasty breakfast."

Service

64/100
50 reviews

"Friendly service and acceptable reception."

Comfort

55/100
23 reviews

"So-so comfort, noisy rooms, and poor beds."

Room

55/100
48 reviews

"Decent rooms, but guests complain about cleanliness, beds, and bathrooms."

Food

48/100
23 reviews

"Food and menu are not highly reviewed."

Amenities

47/100
12 reviews

"Hotel buildings could use some improvement."

Cleanliness

47/100
21 reviews

"Rooms could be cleaner."

Rated 81/100 based on reviews from solo travelers.

"Great location. Spacious rooms."

Location

95/100
8 reviews

"Great location."

Service

82/100
13 reviews

"Friendly service."

Breakfast

71/100
5 reviews

"Tasty breakfast."

Room

66/100
25 reviews

"Well-sized, typical rooms with mediocre beds." Guests complained about bathrooms and general cleanliness of the rooms.

Comfort

63/100
13 reviews

"Spacious, somewhat comfortable rooms, with okay beds, but some complaints of noise."

Cleanliness

55/100
7 reviews

"Buildings are reasonably clean, but less well kept up rooms."

Food

55/100
10 reviews

"Food is all right."

Amenities

47/100
6 reviews

"Hotel buildings could use some improvement."

Rated 61/100 based on reviews from business travelers.

"Tasty breakfast."

Service

73/100
7 reviews

"Fantastic service."

Comfort

54/100
7 reviews

"Comfortable."

Food

51/100
11 reviews

"Food is all right."

Room

45/100
16 reviews

"Poor maintenance in rooms and bathrooms."

Review Semantics by TrustYou

Property description

When you stay at Crowne Plaza Felbridge - Gatwick in East Grinstead, you'll be in the suburbs, within a 5-minute drive of Worth Way Country Park and British Wildlife Centre. This 4-star hotel is 1.8 mi (2.9 km) from Sackville College and 1.9 mi (3.1 km) from St Swithun's Church.

Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's 24-hour room service. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 10 AM and on weekends from 7 AM to 10:30 AM for a fee.

Make yourself at home in one of the 116 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include safes and coffee/tea makers, and housekeeping is provided daily.

Distances are displayed to the nearest 0.1 mile and kilometer.

Worth Way Country Park - 1.9 km / 1.2 mi
St Swithun's Church - 3 km / 1.9 mi
Sackville College - 3.1 km / 1.9 mi
Forest Way Country Park - 3.3 km / 2.1 mi
Queen Victoria Hospital - 3.4 km / 2.1 mi
British Wildlife Centre - 4.5 km / 2.8 mi
High Weald - 4.5 km / 2.8 mi
Effingham Park Golf Course - 4.7 km / 2.9 mi
Standen - 5 km / 3.1 mi
Stone Farm Rocks - 6 km / 3.7 mi
Lingfield Park Racecourse and Golf Club - 7.2 km / 4.5 mi
Tulley's Farm - 8.2 km / 5.1 mi
Hammerwood Park - 8.4 km / 5.2 mi
Royal Ashdown Forest Golf Club - 8.7 km / 5.4 mi
St. Margaret's Church - 9.9 km / 6.1 mi

The nearest airports are:
Gatwick Airport (LGW) - 12.4 km / 7.7 mi
Heathrow Airport (LHR) - 71.5 km / 44.4 mi
London City Airport (LCY) - 76.6 km / 47.6 mi

The preferred airport for Crowne Plaza Felbridge - Gatwick is Gatwick Airport (LGW).

Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.

Pamper yourself with a visit to the spa, which offers body treatments and facials. This hotel also features complimentary wireless Internet access, concierge services, and wedding services.

Amenities / Features

  • Check-in: 2:30 PM
  • Check-out: 11:00 AM
  • Minimum age of oldest guest: 18
  • Dry cleaning/laundry service
  • Banquet hall
  • Wheelchair accessible (may have limitations)
  • Ballroom
  • Meeting rooms
  • Television in common areas
  • Free WiFi
  • Spa treatment room(s)
  • Assistive listening devices available
  • Garden
  • Picnic area
  • In-room accessibility
  • Wheelchair accessible parking
  • Free newspapers in lobby
  • Roll-in shower
  • Full-service spa
  • Wedding services
  • Total number of rooms - 116
  • Number of floors - 2
  • No cribs (infant beds) available
  • No elevators
  • Accessible bathroom
  • Indoor pool
  • Luggage storage
  • Restaurant
  • Business center
  • 24-hour front desk
  • Water dispenser
  • Breakfast available (surcharge)
  • Bar/lounge
  • Spa services on site
  • Smoke-free property
  • Laundry facilities
  • Self parking (surcharge)
  • Computer station
  • Terrace
  • Wheelchair accessible path of travel
  • Concierge services

Pet friendly?

Service animals are allowed

Service animals are exempt from fees/restrictions

Pets not allowed

Misc. fees / Policies

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 16.95 per person (approximately)
  • Self parking fee: GBP 5 per day
  • Early check-in fee: GBP 50 (subject to availability)
  • Late check-out fee: GBP 10 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
  • Personal protective equipment, including masks and gloves, will be available to guests.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.
  • Contactless check-out is available.
  • Enhanced food service safety measures are in place.
  • Individually-wrapped food options are available for breakfast and dinner, and also through room service.
  • Each guestroom is kept vacant for a minimum of 24 hours between bookings.
  • This property affirms that it follows the cleaning and disinfection practices of We're Good To Go (UK) and Clean Promise (IHG).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Cleaning policies

Property is cleaned with disinfectant

Staff wears personal protective equipment

Protective clothing is available to guests

Masks are available to guests

Gloves are available to guests

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Social distancing measures are in place

Individually-wrapped food options are available

Individually-wrapped food options are available for breakfast

Individually-wrapped food options are available for dinner

Individually-wrapped food options are available through room service

Gap period enforced between guest stays - 24 hours

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Cashless transactions are available

Masks are compulsory at the property

Contactless food service / room service is available

Reservation might be required for some facilities onsite

Food service has been amended for enhanced safety

Property follows regional sanitization guidelines We're Good To Go (UK)

Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

Essential Workers Only - NO

Property confirms they are implementing enhanced cleaning measures

About Crowne Plaza Hotels

  • Early check-in available and ideal for business travelers on the go
  • Luxurious, soft bedding and aromatherapy kit provided
  • Quiet Zones between 9 pm to 10 am Sunday to Thursday where there is no room attendant, housekeeping services, or engineering activities to help guests enjoy a restful night. Guests have the option to request services if needed
  • Bath amenities include Temple Spa's professional skin and hair care products for ultimate relaxation
  • Wireless internet available in guest rooms, suites, business center, and public areas

The Crowne Plaza Hotels highlights above are subject to change without notice.

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