Crowne Plaza Felbridge Gatwick

London Road, Felbridge, East Grinstead RH19 2BH GB
View map Reservations: +44 808 164 1057
4.0 Star property Near Queen Victoria Hospital
IHG launches IHG Way of Clean program: Reduced contact at check-in / reception services; Visible verification of sanitized items in guest rooms; Additional deep cleaning of high touch surfaces, social distancing in public spaces; New standards and service approach to buffets, banquets, room-service and catering.
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09/20/2021 - 09/21/2021
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5 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Summary of verified reviews

75
Good

Summary of 985 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

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Rated 75/100 based on reviews from all travelers.

"Good wellness hotel. Easily accessible by car and offers nearby parking areas."

Location

92/100
80 reviews

"Great location. Parking is good and affordable." Reasonably accessible by car.

Service

83/100
296 reviews

"Professional, friendly service, especially at the bar." Service at reception and in restaurant are okay. Room service is average. Booking process should be better organized.

Breakfast

65/100
111 reviews

"Breakfast is decent but expensive."

Room

61/100
335 reviews

"Decent and large new rooms with alright beds." Guests complain about cleanliness, maintenance, and furnishing. Small rooms and poorly cleaned bathrooms. Guests complained about kitchenettes, minibars, TV's, and A/C. Shower can be a problem. Not the best view.

Food

57/100
160 reviews

"Dining is acceptable, with good side dishes." Menu is alright, but snacks are not great. Pricey food and unpopular desserts.

Comfort

55/100
149 reviews

"Large rooms with average comfort and standard beds." Small bathrooms, noisy rooms, and deficient A/C.

Amenities

55/100
86 reviews

"Beautiful grounds but poor buildings, with so-so amenities." Elevator in need of updating.

Wellness Area

50/100
76 reviews

"Below average sauna and wellness facilities." Moderately clean wellness & sports facilities. Fitness area can be optimized.

Cleanliness

49/100
147 reviews

"Rooms, particularly bathrooms were inadequately clean, although pools were fairly well kept." Moderately clean hotel facilities. Moderately clean wellness & sports facilities.

Pool

45/100
58 reviews

"Pool should be renewed. Moderately clean pool area."

WiFi

38/100
6 reviews

"Complaints about WiFi."

Rated 73/100 based on reviews from couples.

"Good side dishes. Stylish hotel."

Location

93/100
22 reviews

"Great location and easy parking."

Service

85/100
81 reviews

"Reception is decent, with overall friendly and professional service."

Breakfast

60/100
44 reviews

"Breakfast is average."

Room

57/100
109 reviews

"Well-sized, typical rooms with mediocre beds." Poorly maintained and cleaned rooms. Small rooms and poorly cleaned bathrooms. No views, TV's and A/C substandard. Shower can be a problem.

Cleanliness

54/100
52 reviews

"Moderately clean hotel facilities. Bathrooms and rooms are untidy."

Food

52/100
37 reviews

"Poor menus and okay food."

Comfort

51/100
56 reviews

"Large rooms with average comfort and standard beds." Small bathrooms, noisy rooms, and deficient A/C.

Pool

44/100
29 reviews

"Pool should be renewed."

Rated 63/100 based on reviews from families.

"Affordable parking."

Location

93/100
11 reviews

"Great location and easy parking."

Service

75/100
41 reviews

"Friendly service and great reception."

Breakfast

61/100
16 reviews

"Breakfast is average."

Room

56/100
43 reviews

"Big, decent rooms." Somewhat unclean rooms with uncomfortable beds and poor bathrooms.

Comfort

51/100
22 reviews

"Overall comfort is OK and rooms are large, yet with problems with noise and beds."

Food

51/100
17 reviews

"Poor menus and okay food."

Amenities

48/100
10 reviews

"Hotel buildings could use some improvement."

Cleanliness

47/100
19 reviews

"Rooms could be cleaner."

Rated 81/100 based on reviews from solo travelers.

"Great location."

Location

92/100
9 reviews

"Great location."

Service

81/100
16 reviews

"Friendly service."

Room

65/100
25 reviews

"Rooms are quite clean and beds are standard." Large rooms with below average bathrooms.

Food

62/100
10 reviews

"Food is all right."

Breakfast

60/100
7 reviews

"Breakfast is average."

Comfort

59/100
12 reviews

"Large rooms with average comfort and standard beds."

Cleanliness

55/100
8 reviews

"Room cleanliness is acceptable."

Amenities

51/100
8 reviews

"Hotel buildings are substandard but amenities are OK."

Pool

40/100
6 reviews

"Pool should be renewed."

Rated 86/100 based on reviews from business travelers.

"Spacious rooms. Friendly service."

Service

84/100
6 reviews

"Friendly service."

Food

59/100
7 reviews

"Food is all right."

Comfort

55/100
6 reviews

"Comfortable."

Room

51/100
13 reviews

"Room is all right."

Rated 72/100 based on reviews from all travelers.

"Good wellness hotel. Easily accessible by car and offers nearby parking areas."

Location

93/100
77 reviews

"Great location. Parking is good and affordable." Reasonably accessible by car.

Service

84/100
286 reviews

"Friendly service, with great service at restaurant and bar, and OK reception." Room service is average. Booking process should be better organized.

Breakfast

65/100
107 reviews

"Breakfast is decent but expensive."

Room

60/100
326 reviews

"Decent and large new rooms with alright beds." Guests complain about cleanliness, maintenance, and furnishing. Small rooms and poorly cleaned bathrooms. Guests complained about kitchenettes, minibars, TV's, and A/C. Shower can be a problem. Not the best view.

Food

58/100
155 reviews

"Poor snacks and overall mediocre dining." Menu is average, and desserts are not great. Okay food prices, and tasty side dishes.

Amenities

55/100
83 reviews

"Beautiful grounds but poor buildings, with so-so amenities." Elevator in need of updating.

Comfort

54/100
142 reviews

"Large rooms with average comfort and standard beds." Small bathrooms, noisy rooms, and deficient A/C.

Wellness Area

50/100
75 reviews

"Moderately clean wellness & sports facilities. Sauna not so nice."

Cleanliness

49/100
143 reviews

"Rooms, particularly bathrooms were inadequately clean, although pools were fairly well kept." Moderately clean hotel facilities. Moderately clean wellness & sports facilities.

Pool

45/100
58 reviews

"Pool should be renewed. Moderately clean pool area."

WiFi

42/100
5 reviews

"Complaints about WiFi."

Rated 69/100 based on reviews from couples.

"Good side dishes. Stylish hotel."

Location

93/100
22 reviews

"Great location and easy parking."

Service

85/100
80 reviews

"Reception is decent, with overall friendly and professional service."

Breakfast

60/100
44 reviews

"Breakfast is average."

Room

57/100
108 reviews

"Well-sized, typical rooms with mediocre beds." Complaints about maintenance and cleanliness in rooms and bathrooms. No views, TV's and A/C substandard. Shower can be a problem.

Cleanliness

54/100
51 reviews

"Moderately clean hotel facilities. Bathrooms and rooms are untidy."

Comfort

52/100
55 reviews

"Large rooms with average comfort and standard beds." Deficient A/C and too noisy rooms.

Food

52/100
37 reviews

"Poor menus and okay food."

Pool

44/100
29 reviews

"Pool should be renewed."

Rated 59/100 based on reviews from families.

"Affordable parking."

Location

93/100
11 reviews

"Great location and easy parking."

Service

75/100
41 reviews

"Friendly service and great reception."

Breakfast

61/100
16 reviews

"Breakfast is average."

Room

56/100
43 reviews

"Big, decent rooms." Somewhat unclean rooms with uncomfortable beds and poor bathrooms.

Comfort

51/100
22 reviews

"Overall comfort is OK and rooms are large, yet with problems with noise and beds."

Food

51/100
17 reviews

"Poor menus and okay food."

Amenities

48/100
10 reviews

"Hotel buildings could use some improvement."

Cleanliness

47/100
19 reviews

"Rooms could be cleaner."

Rated 81/100 based on reviews from solo travelers.

"Great location."

Location

94/100
7 reviews

"Great location."

Service

85/100
13 reviews

"Friendly service."

Room

63/100
23 reviews

"Rooms are okay - spacious but poorly cleaned, and bathrooms are substandard."

Food

61/100
9 reviews

"Food is all right."

Breakfast

60/100
6 reviews

"Breakfast is average."

Comfort

57/100
10 reviews

"Rooms are big and moderately comfortable."

Cleanliness

54/100
7 reviews

"Buildings are reasonably clean, but less well kept up rooms."

Amenities

50/100
7 reviews

"Hotel buildings could use some improvement."

Pool

40/100
6 reviews

"Pool should be renewed."

Rated 80/100 based on reviews from business travelers.

"Spacious rooms. Fantastic service."

Service

84/100
5 reviews

"Fantastic service."

Food

59/100
7 reviews

"Food is all right."

Comfort

56/100
5 reviews

"Comfortable."

Room

51/100
12 reviews

"Room is all right."

Review Semantics by TrustYou

Property description

When you stay at Crowne Plaza Felbridge - Gatwick in East Grinstead, you'll be in the suburbs, within a 15-minute drive of Lingfield Park Racecourse and Golf Club and Ashdown Forest. This 4-star hotel is 9 mi (14.5 km) from Surrey Hills and 11.1 mi (17.9 km) from Hever Castle and Gardens.

Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's 24-hour room service. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 10 AM and on weekends from 7 AM to 10:30 AM for a fee.

Make yourself at home in one of the 116 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include safes and coffee/tea makers, and housekeeping is provided daily.

Distances are displayed to the nearest 0.1 mile and kilometer.

Worth Way Country Park - 1.9 km / 1.2 mi
St Swithun's Church - 3 km / 1.9 mi
Sackville College - 3.1 km / 1.9 mi
Forest Way Country Park - 3.3 km / 2.1 mi
Queen Victoria Hospital - 3.4 km / 2.1 mi
British Wildlife Centre - 4.5 km / 2.8 mi
High Weald - 4.5 km / 2.8 mi
Effingham Park Golf Course - 4.7 km / 2.9 mi
Standen - 5 km / 3.1 mi
Stone Farm Rocks - 6 km / 3.7 mi
Lingfield Park Racecourse and Golf Club - 7.2 km / 4.5 mi
Tulley's Farm - 8.2 km / 5.1 mi
Hammerwood Park - 8.4 km / 5.2 mi
Royal Ashdown Forest Golf Club - 8.7 km / 5.4 mi
St. Margaret's Church - 9.9 km / 6.1 mi

The nearest airports are:
Gatwick Airport (LGW) - 12.4 km / 7.7 mi
Heathrow Airport (LHR) - 71.5 km / 44.4 mi
London City Airport (LCY) - 76.6 km / 47.6 mi

The preferred airport for Crowne Plaza Felbridge - Gatwick is Gatwick Airport (LGW).

Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.

Pamper yourself with a visit to the spa, which offers body treatments and facials. This hotel also features complimentary wireless Internet access, concierge services, and wedding services.

Amenities / Features

  • Check-in: 2:30 PM
  • Check-out: 11:00 AM
  • Minimum age of oldest guest: 18
  • Dry cleaning/laundry service
  • Banquet hall
  • Wheelchair accessible (may have limitations)
  • Ballroom
  • Meeting rooms
  • Television in common areas
  • Free WiFi
  • Spa treatment room(s)
  • Assistive listening devices available
  • Garden
  • Picnic area
  • In-room accessibility
  • Wheelchair accessible parking
  • Free newspapers in lobby
  • Roll-in shower
  • Full-service spa
  • Wedding services
  • Total number of rooms - 116
  • Number of floors - 2
  • No cribs (infant beds) available
  • No elevators
  • Accessible bathroom
  • Indoor pool
  • Luggage storage
  • Restaurant
  • Business center
  • 24-hour front desk
  • Water dispenser
  • Breakfast available (surcharge)
  • Bar/lounge
  • Spa services on site
  • Smoke-free property
  • Laundry facilities
  • Self parking (surcharge)
  • Computer station
  • Terrace
  • Wheelchair accessible path of travel
  • Concierge services

Pet friendly?

Service animals are allowed

Service animals are exempt from fees/restrictions

Pets not allowed

Misc. fees / Policies

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 16.95 per person (approximately)
  • Self parking fee: GBP 5 per day
  • Early check-in fee: GBP 50 (subject to availability)
  • Late check-out fee: GBP 10 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
  • Personal protective equipment, including masks and gloves, will be available to guests.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.
  • Contactless check-out is available.
  • Enhanced food service safety measures are in place.
  • Individually-wrapped food options are available for breakfast and dinner, and also through room service.
  • Each guestroom is kept vacant for a minimum of 24 hours between bookings.
  • This property affirms that it follows the cleaning and disinfection practices of We're Good To Go (UK) and Clean Promise (IHG).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Cleaning policies

Property is cleaned with disinfectant

Staff wears personal protective equipment

Protective clothing is available to guests

Masks are available to guests

Gloves are available to guests

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Social distancing measures are in place

Individually-wrapped food options are available

Individually-wrapped food options are available for breakfast

Individually-wrapped food options are available for dinner

Individually-wrapped food options are available through room service

Gap period enforced between guest stays - 24 hours

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Cashless transactions are available

Masks are compulsory at the property

Contactless food service / room service is available

Reservation might be required for some facilities onsite

Food service has been amended for enhanced safety

Property follows regional sanitization guidelines We're Good To Go (UK)

Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

Essential Workers Only - NO

Property confirms they are implementing enhanced cleaning measures

About Crowne Plaza Hotels

  • Early check-in available and ideal for business travelers on the go
  • Luxurious, soft bedding and aromatherapy kit provided
  • Quiet Zones between 9 pm to 10 am Sunday to Thursday where there is no room attendant, housekeeping services, or engineering activities to help guests enjoy a restful night. Guests have the option to request services if needed
  • Bath amenities include Temple Spa's professional skin and hair care products for ultimate relaxation
  • Wireless internet available in guest rooms, suites, business center, and public areas

The Crowne Plaza Hotels highlights above are subject to change without notice.

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