Holiday Inn London Kensington Forum An Ihg Hotel

97 Cromwell Road, London, ENGLAND SW74DN GB
View map Reservations: +44 808 164 1057
4.0 Star property
IHG launches IHG Way of Clean program: Reduced contact at check-in / reception services; Visible verification of sanitized items in guest rooms; Additional deep cleaning of high touch surfaces, social distancing in public spaces; New standards and service approach to buffets, banquets, room-service and catering.
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Average
3.0/5

Based on 3644 guest reviews

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  • Pet friendly
  • Fitness and health centre
  • 906 rooms in property
  • 27 floors in property
  • Check-in: 03:00 PM
  • Check-out: 12:00 PM
  • Last renovated in 2003
  • Meeting space
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08/14/2022 - 08/15/2022
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7 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Summary of verified reviews

Rated 74/100 based on reviews from all travelers.

Fair business hotel. Close to Gloucester Road. Good for sightseeing with access to public transportation.

Location

94/100
806 reviews

Great location. Close to public transport and the train. Central location with great sightseeing, dining out and shopping. Pricey, inconvenient parking. Reasonably accessible by car.

Breakfast

74/100
408 reviews

Tasty yet pricey breakfasts.

Service

71/100
828 reviews

Reception friendly and relatively professional, with great restaurant service. Housekeeping and management are lacking. Room service could have been improved. Booking process should be better organized.

WiFi

64/100
26 reviews

Regular internet service. Wifi quality could be improved.

Room

46/100
1092 reviews

Wonderful views but complaints about room maintenance and cleanliness. Small rooms and poorly cleaned bathrooms. Small rooms with poor furniture, A/C, and TV's. Decent beds and minibars. Shower can be a problem.

Comfort

44/100
479 reviews

Small rooms with comfort and noise issues. Small rooms and poor A/C, but decent beds.

Cleanliness

42/100
468 reviews

Rooms, bathrooms and dining area all need more cleaning. Moderately clean hotel facilities.

Vibe

41/100
249 reviews

Atmosphere not particularly friendly, giving poor vibes. Hotel could use some updating. Pleasant entrance area. Hotel could be more stylish. Good for business people. Luxury hotel. Nice for romantic trips.

Food

36/100
155 reviews

Poorly rated dining experience, overall, with particularly disliked pork dishes. Food prices are okay, but sub-par menu. Complaints about restaurant cleanliness, sides, and desserts.

Pool

0/100
7 reviews

Pool should be renewed.

Rated 68/100 based on reviews from couples.

Good restaurant service. Wonderful sightseeing.

Location

93/100
255 reviews

Great location. Close to public transport and the train. Pricey, inconvenient parking. Great sightseeing, restaurants and shopping nearby. Reasonably accessible by car.

Breakfast

75/100
133 reviews

Reasonably priced, tasty breakfasts.

Service

67/100
212 reviews

Service is relatively professional, but reception and housekeeping are not great. Friendly service, especially in the restaurant. Room service could have been improved.

Value

66/100
86 reviews

Fairly good value for money. Acceptable breakfast prices.

WiFi

47/100
7 reviews

Wifi quality could be improved.

Comfort

46/100
159 reviews

Small rooms with comfort and noise issues. Small rooms and poor A/C, but decent beds.

Room

44/100
329 reviews

Outdated, rooms with poor cleanliness and maintenance. Small rooms and poorly cleaned bathrooms. Small rooms with poor furniture, A/C, and TV's. Lovely views and decent beds. Shower can be a problem.

Cleanliness

40/100
143 reviews

Bathrooms and rooms are untidy. Moderately clean hotel facilities.

Vibe

37/100
72 reviews

Atmosphere not particularly friendly, giving poor vibes. Hotel could use some updating. Entrance area is ok. Hotel could be more stylish.

Food

34/100
48 reviews

Food and menu are not highly reviewed. Bad desserts & fruits.

Rated 67/100 based on reviews from families.

Terrific location. Good breakfast.

Location

96/100
220 reviews

Great location. Close to public transport and the train. Great sightseeing, restaurants and shopping nearby.

Breakfast

75/100
126 reviews

Tasty yet pricey breakfasts.

Service

71/100
215 reviews

Management seems lacking, with badly rated housekeeping, but friendly service. Average reception and service professionalism is typical. Room service could have been improved.

WiFi

44/100
5 reviews

Complaints about WiFi.

Vibe

36/100
66 reviews

Atmosphere not particularly friendly, giving poor vibes. Hotel could use some updating. Pleasant entrance area. Hotel could be more stylish.

Room

36/100
284 reviews

Impressive views, but rooms seem aged, small, and unmaintained. Untidy rooms with bad beds, TV's, furniture. Small rooms and poorly cleaned bathrooms. Shower can be a problem. Acceptable minibar.

Cleanliness

35/100
132 reviews

Rooms, bathrooms and dining area all need more cleaning. Moderately clean hotel facilities.

Food

35/100
49 reviews

Bad overall dining experience with a bad menu. Untidy dining area and side dishes are not great.

Comfort

32/100
128 reviews

Uncomfortable, cramped rooms, with poor beds. A bit too noisy and some complaints about the size of the bathrooms.

Rated 68/100 based on reviews from solo travelers.

Great view.

Location

91/100
72 reviews

Great location near shopping and public transport.

Breakfast

72/100
33 reviews

Tasty breakfast.

Service

70/100
96 reviews

Friendly but only somewhat professional service with okay reception and poor housekeeping. Room service could have been improved.

Room

60/100
107 reviews

Rooms outdated with poor minibars, but beds are acceptable. Small, poorly cleaned and maintained rooms and bathrooms. Great views, but low quality air conditioning, televisions, and furnishing. Shower can be a problem.

Cleanliness

42/100
44 reviews

Bathrooms and rooms are untidy. Moderately clean hotel facilities.

Food

36/100
19 reviews

Food and menu are not highly reviewed.

Vibe

34/100
24 reviews

Vibe is not too good. Hotel could use some updating. Pleasant entrance area.

Rated 66/100 based on reviews from business travelers.

Pleasant entrance area. Friendly service.

Location

93/100
30 reviews

Good location, close to public transport.

Service

74/100
35 reviews

Friendly service, and reception was okay.

Breakfast

71/100
10 reviews

Tasty breakfast.

Cleanliness

42/100
18 reviews

Bathrooms and rooms are untidy.

Comfort

40/100
17 reviews

Okay beds but not comfortable overall.

Vibe

38/100
13 reviews

Vibe is not too good. Hotel could use some updating.

Room

38/100
48 reviews

Poorly maintained, old rooms, but adequate beds. Rooms and bathrooms are inadequately cleaned, with subpar TV's. Shower can be a problem.

Food

34/100
5 reviews

Food could be better.

Rated 69/100 based on reviews from all travelers.

Fair business hotel. Close to Gloucester Road. Good for sightseeing with access to public transportation.

Location

91/100
7 reviews

Great location.

Service

74/100
8 reviews

Fantastic service.

Cleanliness

42/100
5 reviews

Could use a good cleaning.

Room

33/100
9 reviews

Room needs to be improved.

Rated 67/100 based on reviews from all travelers.

Fair business hotel. Close to Gloucester Road. Good for sightseeing with access to public transportation.

Location

94/100
730 reviews

Great location. Close to public transport and the train. Great sightseeing, restaurants and shopping nearby. Pricey, inconvenient parking. Reasonably accessible by car.

Breakfast

74/100
383 reviews

Reasonably priced, tasty breakfasts.

Service

70/100
772 reviews

Reception friendly and relatively professional, with great restaurant service. Housekeeping and management are lacking. Room service could have been improved. Booking process should be better organized.

WiFi

64/100
24 reviews

Regular internet service. Wifi quality could be improved.

Room

46/100
1018 reviews

Wonderful views but complaints about room maintenance and cleanliness. Small rooms and poorly cleaned bathrooms. Small rooms with poor furniture, A/C, and TV's. Decent beds and minibars. Shower can be a problem.

Comfort

44/100
434 reviews

Small rooms with comfort and noise issues. Small rooms and poor A/C, but decent beds.

Cleanliness

43/100
440 reviews

Rooms, bathrooms and dining area all need more cleaning. Moderately clean hotel facilities.

Vibe

42/100
222 reviews

Atmosphere not particularly friendly, giving poor vibes. Hotel could use some updating. Pleasant entrance area. Hotel could be more stylish.

Food

36/100
148 reviews

Poorly rated dining experience, overall, with particularly disliked pork dishes. Food prices are okay, but sub-par menu. Complaints about restaurant cleanliness, sides, and desserts.

Pool

0/100
5 reviews

Pool should be renewed.

Rated 65/100 based on reviews from couples.

Good restaurant service.

Location

93/100
229 reviews

Great location. Close to public transport and the train. Pricey, inconvenient parking. Great sightseeing, restaurants and shopping nearby. Reasonably accessible by car.

Breakfast

75/100
126 reviews

Reasonably priced, tasty breakfasts.

Service

68/100
193 reviews

Service is relatively professional, but reception and housekeeping are not great. Friendly service, especially in the restaurant. Room service could have been improved.

Value

67/100
79 reviews

Fairly good value for money. Acceptable breakfast prices.

Comfort

45/100
144 reviews

Small rooms with comfort and noise issues. Small rooms and poor A/C, but decent beds.

Room

44/100
304 reviews

Outdated, rooms with poor cleanliness and maintenance. Small rooms and poorly cleaned bathrooms. Small rooms with poor furniture, A/C, and TV's. Lovely views and decent beds. Shower can be a problem.

WiFi

43/100
6 reviews

Wifi quality could be improved.

Cleanliness

41/100
136 reviews

Bathrooms and rooms are untidy. Moderately clean hotel facilities.

Vibe

38/100
64 reviews

Atmosphere not particularly friendly, giving poor vibes. Hotel could use some updating. Entrance area is ok. Hotel could be more stylish.

Food

34/100
45 reviews

Food and menu are not highly reviewed. Bad desserts & fruits.

Rated 65/100 based on reviews from families.

Terrific location. Good breakfast.

Location

97/100
208 reviews

Great location. Close to public transport and the train. Great sightseeing, restaurants and shopping nearby.

Breakfast

74/100
118 reviews

Tasty yet pricey breakfasts.

Service

69/100
202 reviews

Average reception and service professionalism is typical. Management seems lacking, with badly rated housekeeping, but friendly service. Room service could have been improved.

WiFi

44/100
5 reviews

Complaints about WiFi.

Vibe

39/100
56 reviews

Atmosphere not particularly friendly, giving poor vibes. Hotel could use some updating. Pleasant entrance area. Hotel could be more stylish.

Room

37/100
269 reviews

Impressive views, but rooms seem aged, small, and unmaintained. Untidy rooms with bad beds, TV's, furniture. Small rooms and poorly cleaned bathrooms. Shower can be a problem. Acceptable minibar.

Cleanliness

35/100
124 reviews

Rooms, bathrooms and dining area all need more cleaning. Moderately clean hotel facilities.

Food

35/100
48 reviews

Bad overall dining experience with a bad menu. Untidy dining area and side dishes are not great.

Comfort

34/100
118 reviews

Uncomfortable, cramped rooms, with poor beds. A bit too noisy and some complaints about the size of the bathrooms.

Rated 66/100 based on reviews from solo travelers.

Great view.

Location

91/100
65 reviews

Great location near shopping and public transport.

Breakfast

71/100
30 reviews

Tasty breakfast.

Service

69/100
90 reviews

Friendly but only somewhat professional service with okay reception and poor housekeeping. Room service could have been improved.

Room

59/100
100 reviews

Rooms outdated with poor minibars, but beds are acceptable. Small, poorly cleaned and maintained rooms and bathrooms. Great views, but low quality air conditioning, televisions, and furnishing. Shower can be a problem.

Cleanliness

43/100
41 reviews

Bathrooms and rooms are untidy. Moderately clean hotel facilities.

Food

35/100
18 reviews

Food and menu are not highly reviewed.

Vibe

33/100
22 reviews

Vibe is not too good. Hotel could use some updating. Pleasant entrance area.

Rated 62/100 based on reviews from business travelers.

Terrific location. Good service.

Location

94/100
28 reviews

Good location, close to public transport.

Service

74/100
34 reviews

Friendly service, and reception was okay.

Breakfast

72/100
9 reviews

Tasty breakfast.

Cleanliness

43/100
17 reviews

Rooms could be cleaner.

Comfort

40/100
17 reviews

Okay beds but not comfortable overall.

Room

39/100
45 reviews

Beds are average but bathrooms could use better maintenance. Poorly cleaned, outdated rooms with subpar TV's. Shower can be a problem.

Vibe

37/100
12 reviews

Vibe is not too good. Hotel could use some updating.

Food

34/100
5 reviews

Food could be better.

Rated 68/100 based on reviews from all travelers.

Fair business hotel. Close to Gloucester Road. Good for sightseeing with access to public transportation.

Service

75/100
5 reviews

Fantastic service.

Room

42/100
5 reviews

Room needs to be improved.

Rated 70/100 based on reviews from all travelers.

Fair business hotel. Close to Gloucester Road. Good for sightseeing with access to public transportation.

Location

95/100
10 reviews

Good location, close to public transport.

Service

72/100
9 reviews

Friendly service.

Room

41/100
12 reviews

Room needs to be improved.

Cleanliness

39/100
5 reviews

Could use a good cleaning.

Rated 63/100 based on reviews from all travelers.

Fair business hotel. Close to Gloucester Road. Good for sightseeing with access to public transportation.

Location

94/100
15 reviews

Great location.

Service

72/100
9 reviews

Fantastic service.

Comfort

39/100
12 reviews

Small and uncomfortable rooms.

Room

33/100
14 reviews

Rooms could be larger.

Vibe

29/100
6 reviews

Vibe is not too good.

Rated 76/100 based on reviews from all travelers.

Fair business hotel. Close to Gloucester Road. Good for sightseeing with access to public transportation.

Location

94/100
13 reviews

Good location, close to public transport.

Service

74/100
8 reviews

Fantastic service.

Review Semantics by TrustYou

Property description

Welcome to Holiday Inn London - Kensington Forum Located in the heart of one of London’s most iconic boroughs, The Holiday Inn® London - Kensington Forum, is a landmark hotel on Cromwell Road and within walking distance of many of the city’s most notable attractionsThe hotel is just a two minutes’ walk from three Tube lines at Gloucester Road Station, Piccadilly, Circle and District lines, allowing easy access to central London, whilst Heathrow Airport (LHR) is a 40-minute direct tube trip away or 30 minutes on the Heathrow express train.Kensington is the perfect choice for travellers interested in culture, history and architecture. Just a stone’s throw away from the hotel guests can discover many of London’s most well-known attractions, such as the idyllic Kensington Gardens in the estate of Kensington Palace, the Natural History Museum, Royal Albert Hall, Hyde Park and luxury shopping in Knightsbridge, home to the world famous Harrods.The 906 - bedroom hotel is set over 27 floors and offers panoramic views of the City. The hotel is also home to 11 versatile, naturally lit event spaces holding up to 400 guests, plus generous break-out space for networking. There's a staffed business centre and WIFI is complimentary throughout the hotel. Guests can start the day with a full English and continental buffet breakfast at The Forum Restaurant or enjoy a Starbucks coffee in the lobby lounge. Our newly refurbished Ashburn S.W.7 Bar & restaurant, open for lunch and dinner with an all-day menu, offers a warm, inviting atmosphere to share great food and wine with friends and family. The hotel also benefits from a well- equipped gym, the traditional cost Tavern Pub, a lounge and bar area, and a designated crew lounge.

Green sustainability

Yes. Green Engage.

Amenities / Features


  • Check-in: 2:00 pm
  • Check-out: 12:00 pm
  • Air conditioning
  • Airport Shuttle
  • Alarm clock
  • ATM
  • Baggage storage facilities
  • Breakfast in room
  • Central location
  • Charge for early check out
  • Concierge service
  • Conference facilities
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Currency exchange
  • Dinner available
  • Electronic key card
  • Elevator
  • Facilities for the disabled
  • Fax available
  • Fitness and health center
  • Hairdryer available
  • Handicap accessible
  • Central heating
  • Internet - wireless
  • Internet - ethernet
  • Ironing facilities
  • Laundry facilities
  • Licensed bar
  • Movies in room
  • Non-smoking rooms
  • 24 hours opened
  • Office or business center
  • Private bathroom in room
  • Private car parking
  • Private garden grounds
  • Quiet location
  • Refrigerator
  • Restaurant
  • 24 hours room service
  • Self controlled heating/cooling system
  • Shop
  • Shower
  • Tea and coffee making facilities
  • Telephone
  • Telephone in all rooms
  • Television
  • Travellers cheques accepted
  • Voicemail

Airport & shuttle information

London Heathrow (LHR) •Distance: 14 MI / 22.53 KM East to Hotel •Shuttle Charge (one way): £15.00 (GBP) •Taxi Charge (one way): £48.00 (GBP) •Time by taxi: 36 minutes •Train Charge (one way): £14.00 (GBP) •Time by train: 30 minutes London Gatwick (LGW) •Distance: 37.4 MI / 60.19 KM North West to Hotel •Shuttle Charge (one way): £19.00 (GBP) •Taxi Charge (one way): £65.00 (GBP) •Time by taxi: 1 hr •Train Charge (one way): £14.00 (GBP) •Time by train: 35mins London City Airport (LCY) •Distance: 12.4 MI / 19.96 KM West to Hotel •Taxi Charge (one way): £45.00 (GBP) •Time by taxi: 52 Minutes •Train Charge (one way): £10.00 (GBP) •Time by train: 1HR

Is there an airport shuttle? Yes! There is an airport shuttle.

Breakfast information

Enjoy a fresh start to the day with our award-winning* breakfast at Holiday Inn London - Kensington Forum. You'll find a huge variety of delicious options to choose from to set you up for a great day. Choose from a wide range of cooked items at our full English buffet, with everything from sausages and bacon, to grilled tomatoes, hash browns and black pudding.Or if you fancy a lighter option, help yourself to our fully stocked cereal bar, which includes a variety of fresh fruit, yoghurt, and unlimited juice (orange, apple or cranberry).You'll also find a selection of fresh baguettes, English muffins and all-butter croissants.Kids eat free and can stack up their own pancakes with a choice of toppings - there's something for everyone.

Pet friendly?

Sorry but pets are not allowed.

Internet/Wi-Fi

Standard Internet is free of charge for our in house guest. High speed Internet is chargeable at £16 for 24 hours.

About Holiday Inn

  • Full-service hotel offering three different experiences: Holiday Inn Express ideal for the business traveler, Holiday Inn Resorts for family fun and relaxation, and the Holiday Inn Club Vacations, suitable for family and friends with spacious accommodations
  • Offering comfort and family-oriented service, children stay and eat free at Holiday Inn properties
  • Free high-speed internet access
  • Restaurants and bars on-site with good food and drinks for all ages
  • Indoor or Outdoor swimming pools based on location
  • Great exercise facilities
  • Based on select properties, Holiday Inn's The Hub is the perfect entertainment spot and gaming area with a media lounge, fire pits, etc.

The Holiday Inn highlights above are subject to change without notice.

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