Doubletree by Hilton London Kensington

100 Cromwell Road, London SW7 4ER GB
View map Reservations: +44 808 164 1057
4.0 Star property Near Royal Albert Hall
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07/06/2022 - 07/07/2022
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8 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Summary of verified reviews

Rated 79/100 based on reviews from all travelers.

Good family hotel. Close to Gloucester Road. Good for sightseeing with access to public transportation.

Location

98/100
754 reviews

Great location. Close to public transport and the train. Central location with great sightseeing, dining out and shopping. Accessible by car, but parking is a hassle.

Service

79/100
918 reviews

Friendly, professional service, especially in the restaurant, but lower quality housekeeping. Room service could have been improved. Booking process should be better organized. Concierge service is average. Bar service is acceptable. Hotel security can be an issue.

Breakfast

66/100
422 reviews

Breakfast is decent but expensive.

Amenities

54/100
307 reviews

Adequate meeting & event facilities. Hotel buildings could use some improvement. Great hotel grounds with a beautiful entrance area. Elevator in need of updating. Beautiful architecture. Handicap accessible facilities can be a problem.

Cleanliness

54/100
388 reviews

Rooms and bathrooms inadequately cleaned.

Room

48/100
1011 reviews

Outdated, rooms with poor cleanliness and maintenance. Substandard furniture, A/C, minibar and TV's. Lovely views and decent beds. Small rooms and poorly cleaned bathrooms. Shower can be a problem.

WiFi

43/100
14 reviews

Wifi quality could be improved.

Comfort

42/100
532 reviews

Rooms too loud and lacking comfort, with small bathrooms and deficient A/C. Average beds.

Rated 76/100 based on reviews from families.

Good restaurant service. Good alcoholic drinks.

Location

98/100
430 reviews

Good location, close to public transport. Great sightseeing, restaurants and shopping nearby. Reasonably accessible by car.

Service

78/100
502 reviews

Friendly, professional service, especially in the restaurant, but lower quality housekeeping. Reception and bar service are as expected. Room service could have been improved. Concierge service is average. Booking process should be better organized.

Breakfast

65/100
259 reviews

Breakfast is decent but expensive.

Cleanliness

51/100
213 reviews

Rooms and bathrooms inadequately cleaned. Clean hotel facilities.

Room

48/100
539 reviews

Outdated, rooms with poor cleanliness and maintenance. Substandard furniture, A/C, minibar and TV's. Lovely views and decent beds. Small rooms and poorly cleaned bathrooms. Shower can be a problem.

Comfort

42/100
290 reviews

Rooms too loud and lacking comfort, with small bathrooms and deficient A/C. Average beds.

Rated 72/100 based on reviews from couples.

Beautiful architecture. Great view.

Location

99/100
111 reviews

Good location, close to public transport. Great sightseeing, restaurants and shopping nearby.

Service

84/100
115 reviews

Friendly and professional service, with great reception but subpar housekeeping.

Breakfast

70/100
52 reviews

Breakfast is average.

Cleanliness

52/100
52 reviews

Rooms and bathrooms inadequately cleaned.

Room

47/100
148 reviews

Poorly maintained but reasonably sized rooms with okay beds and subpar furniture. Rooms in need of better cleaning, with poor quality TV's, minibars, and A/C. Small rooms and poorly cleaned bathrooms. Shower can be a problem.

Comfort

44/100
82 reviews

Rooms too loud and lacking comfort, with small bathrooms and deficient A/C. Average-sized rooms with alright beds.

Rated 71/100 based on reviews from solo travelers.

Affordable food.

Location

93/100
27 reviews

Good location, close to public transport.

Service

71/100
30 reviews

Friendly service, but housekeeping was less impressive.

Value

63/100
8 reviews

Fairly good value for money.

Breakfast

61/100
9 reviews

Breakfast is average.

Cleanliness

56/100
20 reviews

Room cleanliness is acceptable.

Room

47/100
46 reviews

Rooms needing maintenance, with bad bathrooms and A/C. Rooms and beds are adequate.

Comfort

46/100
20 reviews

Uncomfortable, with guests complaining about noise and the A/C. Average-sized rooms with alright beds.

Rated 73/100 based on reviews from business travelers.

Fantastic service. Friendly service.

Location

98/100
12 reviews

Great location.

Service

80/100
20 reviews

Friendly service.

Breakfast

58/100
11 reviews

Breakfast is average.

Cleanliness

51/100
5 reviews

Quite clean.

Comfort

38/100
18 reviews

Some problems with A/C and room comfort. Average-sized rooms with alright beds.

Room

37/100
28 reviews

Insufficient A/C and maintenance in decently sized rooms with okay beds.

Rated 69/100 based on reviews from all travelers.

Good family hotel. Close to Gloucester Road. Good for sightseeing with access to public transportation.

Location

98/100
8 reviews

Good location, close to public transport.

Service

80/100
9 reviews

Fantastic service.

Breakfast

62/100
5 reviews

Breakfast is average.

Comfort

45/100
10 reviews

Rooms are decent sized but not rated very comfortable.

Room

41/100
13 reviews

Decently sized rooms, but poorly maintained.

Rated 73/100 based on reviews from families.

Fantastic service. Great location.

Location

98/100
7 reviews

Good location, close to public transport.

Service

81/100
7 reviews

Fantastic service.

Breakfast

62/100
5 reviews

Breakfast is average.

Comfort

47/100
5 reviews

More comfort would be nice.

Room

43/100
7 reviews

Room needs to be improved.

Rated 73/100 based on reviews from all travelers.

Good family hotel. Close to Gloucester Road. Good for sightseeing with access to public transportation.

Location

98/100
692 reviews

Great location. Central location with great sightseeing, dining out and shopping. Close to public transport and the train. Accessible by car, but parking is a hassle.

Service

78/100
868 reviews

Friendly, professional service, especially in the restaurant, but lower quality housekeeping. Room service could have been improved. Booking process should be better organized. Concierge service is average. Bar service is acceptable. Hotel security can be an issue.

Breakfast

69/100
388 reviews

Breakfast is decent but expensive.

Cleanliness

57/100
373 reviews

Cleanliness is lacking in rooms and bathrooms. Clean hotel facilities.

Room

50/100
942 reviews

Poorly-maintained rooms with subpar furniture and TVs. Views are good, menus are average, and rooms are acceptably clean. Rooms needing updating with poor quality A/C and minibars. Small rooms and poorly cleaned bathrooms. Shower can be a problem.

Comfort

42/100
490 reviews

Rooms too loud and lacking comfort, with small bathrooms and deficient A/C. Average beds.

WiFi

39/100
12 reviews

Wifi quality could be improved.

Rated 74/100 based on reviews from families.

Great view.

Location

99/100
383 reviews

Good location, close to public transport. Great sightseeing, restaurants and shopping nearby. Reasonably accessible by car.

Service

77/100
468 reviews

Good, friendly service, particularly in the restaurant, although housekeeping is poor. Reception and bar service are as expected. Room service could have been improved. Concierge service is average. Booking process should be better organized.

Breakfast

68/100
232 reviews

Breakfast is decent but expensive.

Cleanliness

54/100
205 reviews

Cleanliness is lacking in rooms and bathrooms. Moderately clean hotel facilities.

Room

50/100
500 reviews

Poorly-maintained rooms with subpar furniture and TVs. Views are good, menus are average, and rooms are acceptably clean. Rooms needing updating with poor quality A/C and minibars. Small rooms and poorly cleaned bathrooms. Shower can be a problem.

Comfort

42/100
266 reviews

Rooms too loud and lacking comfort, with small bathrooms and deficient A/C. Average beds.

Rated 68/100 based on reviews from couples.

Beautiful architecture. Stylish hotel.

Location

98/100
107 reviews

Good location, close to public transport. Good shopping and sightseeing.

Service

84/100
111 reviews

Friendly and professional service, with great reception but subpar housekeeping.

Breakfast

69/100
51 reviews

Breakfast is average.

Cleanliness

52/100
52 reviews

Rooms and bathrooms inadequately cleaned.

Room

47/100
144 reviews

Complaints about maintenance and cleanliness in rooms and bathrooms. Average-sized rooms with alright beds. Substandard furniture, A/C, minibar and TV's. Shower can be a problem.

Comfort

44/100
79 reviews

Uncomfortable, with guests complaining about noise and the A/C. Average-sized rooms with alright beds.

Rated 67/100 based on reviews from solo travelers.

Affordable food.

Location

94/100
24 reviews

Good location, close to public transport.

Service

70/100
28 reviews

Fantastic service. Reception is OK but housekeeping is substandard.

Value

63/100
7 reviews

Fairly good value for money.

Breakfast

61/100
9 reviews

Breakfast is average.

Cleanliness

57/100
18 reviews

Room cleanliness is acceptable.

Comfort

44/100
18 reviews

Uncomfortable, with guests complaining about noise and the A/C. Average-sized rooms with alright beds.

Room

43/100
42 reviews

Rooms needing maintenance, with bad bathrooms and A/C. Rooms and beds are adequate.

Rated 68/100 based on reviews from business travelers.

Terrific location. Great service.

Location

98/100
11 reviews

Great location.

Service

81/100
18 reviews

Friendly service.

Breakfast

58/100
9 reviews

Breakfast is average.

Cleanliness

51/100
5 reviews

Quite clean.

Room

36/100
23 reviews

Insufficient A/C and maintenance in decently sized rooms with okay beds.

Comfort

36/100
14 reviews

Some problems with A/C and room comfort. Average-sized rooms with alright beds.

Rated 66/100 based on reviews from all travelers.

Good family hotel. Close to Gloucester Road. Good for sightseeing with access to public transportation.

Location

98/100
12 reviews

Great location.

Service

80/100
10 reviews

Friendly service.

Breakfast

63/100
6 reviews

Breakfast is average.

Cleanliness

51/100
5 reviews

Quite clean.

Comfort

45/100
9 reviews

More comfort would be nice.

Room

38/100
14 reviews

Rooms need regular maintenance.

Rated 68/100 based on reviews from families.

Fantastic service. Great location.

Location

98/100
9 reviews

Great location.

Service

78/100
7 reviews

Friendly service.

Breakfast

65/100
5 reviews

Breakfast is average.

Comfort

44/100
7 reviews

More comfort would be nice.

Room

37/100
9 reviews

Rooms need regular maintenance.

Rated 81/100 based on reviews from all travelers.

Good family hotel. Close to Gloucester Road. Good for sightseeing with access to public transportation.

Location

98/100
5 reviews

Great location.

Service

79/100
6 reviews

Fantastic service.

Breakfast

63/100
7 reviews

Breakfast is average.

Room

37/100
5 reviews

Room needs to be improved.

Rated 75/100 based on reviews from all travelers.

Good family hotel. Close to Gloucester Road. Good for sightseeing with access to public transportation.

Location

97/100
5 reviews

Great location.

Service

80/100
5 reviews

Fantastic service.

Room

35/100
6 reviews

Room needs to be improved.

Rated 78/100 based on reviews from all travelers.

Good family hotel. Close to Gloucester Road. Good for sightseeing with access to public transportation.

Location

98/100
6 reviews

Great location.

Room

37/100
5 reviews

Room needs to be improved.

Review Semantics by TrustYou

Property description

With a stay at DoubleTree by Hilton London Kensington, you'll be centrally located in London, a 6-minute walk from Natural History Museum and 14 minutes by foot from Royal Albert Hall. This 4-star hotel is 0.9 mi (1.4 km) from Hyde Park and 1 mi (1.5 km) from Harrods.

Enjoy a meal at Umami, or stay in and take advantage of the hotel's 24-hour room service. Unwind at the end of the day with a drink at the bar/lounge or the beach bar. Full breakfasts are available daily for a fee.

Make yourself at home in one of the 163 guestrooms featuring iPod docking stations and flat-screen televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.

Distances are displayed to the nearest 0.1 mile and kilometer.

Cromwell Road - 0.1 km / 0.1 mi
Natural History Museum - 0.5 km / 0.3 mi
Imperial College London - 0.6 km / 0.4 mi
Victoria and Albert Museum - 0.9 km / 0.5 mi
Science Museum - 0.9 km / 0.6 mi
Kensington Gardens - 0.9 km / 0.6 mi
Kensington High Street - 1 km / 0.6 mi
Royal Albert Hall - 1.1 km / 0.7 mi
Hyde Park - 1.4 km / 0.8 mi
Kensington Palace - 1.5 km / 0.9 mi
Harrods - 1.5 km / 1 mi
Sloane Square - 2.1 km / 1.3 mi
Stamford Bridge Stadium - 2.4 km / 1.5 mi
Hyde Park Corner - 2.5 km / 1.5 mi
Piccadilly - 2.7 km / 1.7 mi

The nearest airports are:
Heathrow Airport (LHR) - 23.7 km / 14.8 mi
London City Airport (LCY) - 18.7 km / 11.6 mi
Gatwick Airport (LGW) - 91.5 km / 56.9 mi
Luton Airport (LTN) - 56.3 km / 35 mi

Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services.

Be sure to enjoy recreational amenities including a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and a television in a common area.

Amenities / Features

  • Check-in: 3:00 PM
  • Check-out: 12:00 PM
  • Minimum age of oldest guest: 18
  • Dry cleaning/laundry service
  • Banquet hall
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Meeting rooms
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Television in common areas
  • Free WiFi
  • Number of bars/lounges - 1
  • Designated smoking areas
  • Braille or raised signage
  • Number of beach bars - 1
  • Well-lit path to entrance
  • Assistive listening devices available
  • Garden
  • In-room accessibility
  • Free newspapers in lobby
  • Roll-in shower
  • Tours/ticket assistance
  • Accessible bathroom
  • Total number of rooms - 163
  • Number of floors - 6
  • LGBTQ friendly
  • One meeting room
  • Wheelchair-accessible lounge
  • Luggage storage
  • Porter/bellhop
  • Multilingual staff
  • Business center
  • 24-hour front desk
  • Breakfast available (surcharge)
  • Library
  • Number of restaurants - 1
  • Designated smoking areas (fines apply)
  • Laundry facilities
  • Sauna
  • Elevator
  • Fitness facilities
  • Computer station
  • Beach sun loungers
  • Terrace
  • ATM/banking
  • Concierge services

Airport & shuttle information

- London City Airport: 9 KM - London Heathrow30 KM - Blackfriars and Thameslink direct to Gatwick and Luton Airports

Is there an airport shuttle? Sorry but no airport shuttle is available.

Pet friendly?

Service animals are allowed

Service animals are exempt from fees/restrictions

Pets not allowed

Misc. fees / Policies

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 17.95 per person (approximately)
  • Rollaway bed fee: GBP 35.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Up to 3 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
  • Personal protective equipment, including masks, will be available to guests.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
  • Contactless check-in and contactless check-out are available.
  • Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Cleaning policies

Property is cleaned with disinfectant

Staff wears personal protective equipment

Protective clothing is available to guests

Masks are available to guests

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Social distancing measures are in place

Contactless check-in is available

Individually-wrapped food options are available

Individually-wrapped food options are available for breakfast

Individually-wrapped food options are available for lunch

Individually-wrapped food options are available for dinner

Individually-wrapped food options are available through room service

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Essential workers only - NO

Property confirms they are implementing enhanced cleaning measures

About Doubletree Hotels

  • Delicious warm chocolate chip cookies upon check-in
  • HD TV's
  • Free Wi-Fi in public spaces
  • Premium bath products by Crabtree & Evelyn
  • DoubleTree Fitness Guest Rooms
  • Green-Certified Hotels
  • Eforea Spa offers three customized experiences for any guest
  • Select locations offer Made Markets, serving healthier, fresh made options

The Doubletree Hotels highlights above are subject to change without notice.

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