Mercure London Heathrow Hotel

Shepiston Lane, Hayes UB3 1LP GB
View map Reservations: +44 808 164 1057
4.0 Star property In Hayes (Pinkwell)
Accor Launches All Stay Well:: All Stay Well launches with a focus on the care and safety of guests and employees through the prevention of COVID-19. Phase one of the integrated program includes; Stringent new health & safety standards focused on 20 key touchpoints throughout the guest and employee journey, rollout of a new comprehensive, hands-on safety & hygiene training program, and more
Select my room
Very good
4.0/5

Based on 57 guest reviews

Show guest reviews
  • Free WiFi
  • Stair-free path to entrance
  • Free newspapers in lobby
  • Breakfast available (surcharge)
  • Smoke-free property
  • Fitness facilities
Select your room:
06/25/2022 - 06/26/2022
Searching all hotel inventory networks
7 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Summary of verified reviews

70
Fair

Summary of 1,895 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

Learn more

Rated 70/100 based on reviews from all travelers.

"Close to parking areas and the airport. Fantastic service."

WiFi

73/100
24 reviews

"Good internet service. Average wifi quality."

Service

71/100
466 reviews

"Service is generally friendly, although bar service is poor." Reception is OK with acceptable service professionalism, although restaurant service is lacking. Management and housekeeping are decent. Booking process should be better organized. Shuttle service can be an issue. Hotel security is ok. Room service is perfect.

Value

60/100
150 reviews

"Fairly good value for money. Normally priced food." Acceptable breakfast prices.

Location

60/100
233 reviews

"Location is ok. Pricey, inconvenient parking. Good access to airport." Reasonably accessible by car. Adequate access to public transport.

Room

52/100
455 reviews

"So-so rooms with acceptable views." Poorly-maintained rooms with low rated beds, furniture, and TVs. Poorly cleaned, old, tiny rooms with inadequate A/C. Small rooms and poorly cleaned bathrooms. Shower can be a problem. Acceptable minibar.

Food

51/100
153 reviews

"Complaints about dining experience with subpar desserts & fruits." Food prices are okay, but sub-par menu.

Cleanliness

48/100
213 reviews

"Bathrooms and rooms are untidy. Moderately clean hotel facilities."

Comfort

46/100
238 reviews

"Rooms with complaints about size, comfort, and A/C." Rooms are small and noisy, with subpar beds.

Breakfast

45/100
90 reviews

"Breakfast is reasonably priced, but not exceptional."

Amenities

37/100
95 reviews

"Hotel buildings could use some improvement. Architecture not so nice." Elevator in need of updating.

Bar

34/100
45 reviews

"Poor bar with subpar drinks. The bar needs better service."

Wellness Area

26/100
6 reviews

"Poorly reviewed fitness area."

Rated 67/100 based on reviews from couples.

"Good service."

Service

77/100
88 reviews

"Adequately professional and very friendly service with good reception."

Value

56/100
28 reviews

"Fairly good value for money."

Food

51/100
20 reviews

"Food is all right."

Location

51/100
42 reviews

"Location is ok. Pricey, inconvenient parking. Good access to airport."

Cleanliness

50/100
53 reviews

"Bathrooms and rooms are untidy. Moderately clean hotel facilities."

Vibe

48/100
16 reviews

"Vibe is not too good. Hotel could use some updating."

Room

45/100
92 reviews

"Small, outdated rooms in need of better maintenance." Poor beds and room cleanliness. People dislike the TVs, A/C, and furniture. Shower can be a problem.

Breakfast

41/100
12 reviews

"Breakfast can be improved."

Comfort

41/100
58 reviews

"Uncomfortable, cramped rooms, with poor beds." Deficient A/C and too noisy rooms.

Bar

37/100
7 reviews

"Bar could improve."

Amenities

34/100
22 reviews

"Hotel buildings could use some improvement." Elevator in need of updating.

Rated 69/100 based on reviews from solo travelers.

"Good access to airport. Friendly service."

Service

76/100
99 reviews

"Efficient, friendly service with a nice reception."

Location

61/100
57 reviews

"Location is ok. Pricey, inconvenient parking. Good access to airport." Reasonably accessible by car.

Value

59/100
33 reviews

"Fairly good value for money."

Room

56/100
94 reviews

"Poorly maintained but reasonably sized rooms with okay beds and subpar furniture." Old, poorly cleaned rooms and bathrooms, with bad TV's. Shower can be a problem.

Food

53/100
20 reviews

"Food is all right."

Cleanliness

51/100
46 reviews

"Moderately clean hotel facilities. Bathrooms and rooms are untidy."

Breakfast

49/100
17 reviews

"Breakfast can be improved."

Amenities

35/100
15 reviews

"Hotel buildings could use some improvement."

Bar

33/100
7 reviews

"Bar could improve."

Rated 68/100 based on reviews from families.

""

Service

69/100
49 reviews

"Friendly service and acceptable reception."

Location

58/100
36 reviews

"Decent location, but problems with parking. Good access to airport."

Value

56/100
22 reviews

"Fairly good value for money."

Cleanliness

49/100
17 reviews

"Bathrooms and rooms are untidy."

Food

48/100
15 reviews

"Food and menu are not highly reviewed."

Room

44/100
53 reviews

"Small, poorly-maintained rooms with inadequate A/C." Poor beds and room cleanliness. Shower can be a problem.

Breakfast

41/100
20 reviews

"Breakfast can be improved."

Amenities

40/100
11 reviews

"Hotel buildings could use some improvement."

Comfort

38/100
24 reviews

"Uncomfortable, cramped rooms, with poor beds." Deficient A/C and too noisy rooms.

Rated 70/100 based on reviews from business travelers.

"Friendly atmosphere. Good internet service."

Service

71/100
28 reviews

"Friendly service and great reception."

Value

62/100
8 reviews

"Fairly good value for money."

Location

61/100
7 reviews

"Location is ok."

Cleanliness

50/100
9 reviews

"Buildings are reasonably clean, but less well kept up rooms."

Vibe

50/100
8 reviews

"Decent vibe."

Room

49/100
29 reviews

"Rooms are small and poorly cleaned and maintained with uncomfortable beds."

Food

48/100
7 reviews

"Food could be better."

Comfort

47/100
11 reviews

"Uncomfortable, cramped rooms, with poor beds."

Bar

30/100
5 reviews

"Bar could improve."

Rated 65/100 based on reviews from all travelers.

"Close to parking areas and the airport. Fantastic service."

WiFi

74/100
23 reviews

"Good internet service. Average wifi quality."

Service

70/100
453 reviews

"Service is generally friendly, although bar service is poor." Reception is OK with acceptable service professionalism, although restaurant service is lacking. Management and housekeeping are decent. Booking process should be better organized. Shuttle service can be an issue. Hotel security is ok. Room service is perfect.

Value

61/100
144 reviews

"Fairly good value for money. Normally priced food." Acceptable breakfast prices.

Location

61/100
226 reviews

"Location is ok. Pricey, inconvenient parking. Good access to airport." Reasonably accessible by car. Adequate access to public transport.

Room

51/100
443 reviews

"So-so rooms with acceptable views." Poorly-maintained rooms with low rated beds, furniture, and TVs. Poorly cleaned, old, tiny rooms with inadequate A/C. Small rooms and poorly cleaned bathrooms. Shower can be a problem. Acceptable minibar.

Food

50/100
148 reviews

"Bad overall dining experience with a bad menu. Normally priced food."

Cleanliness

49/100
207 reviews

"Bathrooms and rooms are untidy. Moderately clean hotel facilities."

Comfort

46/100
231 reviews

"Rooms with complaints about size, comfort, and A/C." Rooms are small and noisy, with subpar beds.

Breakfast

45/100
83 reviews

"Breakfast is reasonably priced, but not exceptional."

Amenities

37/100
93 reviews

"Hotel buildings could use some improvement. Architecture not so nice." Elevator in need of updating.

Bar

34/100
44 reviews

"Poor bar with subpar drinks. The bar needs better service."

Wellness Area

26/100
6 reviews

"Poorly reviewed fitness area."

Rated 62/100 based on reviews from couples.

"Good service."

Service

77/100
86 reviews

"Adequately professional and very friendly service with good reception."

Value

57/100
26 reviews

"Fairly good value for money."

Location

53/100
40 reviews

"Location is ok. Pricey, inconvenient parking. Good access to airport."

Cleanliness

50/100
52 reviews

"Moderately clean hotel facilities. Bathrooms and rooms are untidy."

Food

50/100
18 reviews

"Food is all right."

Vibe

47/100
15 reviews

"Vibe is not too good. Hotel could use some updating."

Room

44/100
89 reviews

"Small, outdated rooms in need of better maintenance." Poor beds and room cleanliness. People dislike the TVs, A/C, and furniture. Shower can be a problem.

Comfort

41/100
56 reviews

"Uncomfortable, cramped rooms, with poor beds." Deficient A/C and too noisy rooms.

Breakfast

40/100
9 reviews

"Breakfast can be improved."

Bar

36/100
6 reviews

"Bar could improve."

Amenities

34/100
21 reviews

"Hotel buildings could use some improvement." Elevator in need of updating.

Rated 67/100 based on reviews from solo travelers.

"Good access to airport."

Service

76/100
94 reviews

"Efficient, friendly service with a nice reception."

Location

61/100
56 reviews

"Location is ok. Pricey, inconvenient parking. Good access to airport." Reasonably accessible by car.

Value

60/100
32 reviews

"Fairly good value for money."

Room

56/100
91 reviews

"Poorly maintained but reasonably sized rooms with okay beds and subpar furniture." Old, poorly cleaned rooms and bathrooms, with bad TV's. Shower can be a problem.

Cleanliness

51/100
44 reviews

"Moderately clean hotel facilities. Bathrooms and rooms are untidy."

Breakfast

49/100
13 reviews

"Breakfast can be improved."

Amenities

35/100
15 reviews

"Hotel buildings could use some improvement."

Bar

33/100
7 reviews

"Bar could improve."

Rated 65/100 based on reviews from families.

""

Service

69/100
49 reviews

"Friendly service and acceptable reception."

Location

58/100
33 reviews

"Decent location, but problems with parking. Good access to airport."

Value

57/100
20 reviews

"Fairly good value for money."

Cleanliness

49/100
17 reviews

"Bathrooms and rooms are untidy."

Food

48/100
15 reviews

"Food and menu are not highly reviewed."

Room

44/100
52 reviews

"Small, poorly-maintained rooms with inadequate A/C." Poor beds and room cleanliness. Shower can be a problem.

Breakfast

41/100
20 reviews

"Breakfast can be improved."

Amenities

40/100
11 reviews

"Hotel buildings could use some improvement."

Comfort

39/100
23 reviews

"Uncomfortable, cramped rooms, with poor beds." Deficient A/C and too noisy rooms.

Rated 69/100 based on reviews from business travelers.

"Friendly atmosphere. Good internet service."

Service

70/100
27 reviews

"Acceptable and friendly service with a great reception."

Value

62/100
8 reviews

"Fairly good value for money."

Location

61/100
7 reviews

"Location is ok."

Cleanliness

52/100
8 reviews

"Buildings are reasonably clean, but less well kept up rooms."

Room

48/100
27 reviews

"Rooms are small and poorly cleaned and maintained with uncomfortable beds."

Comfort

45/100
10 reviews

"Uncomfortable, cramped rooms, with poor beds."

Food

45/100
5 reviews

"Food could be better."

Bar

30/100
5 reviews

"Bar could improve."

Review Semantics by TrustYou

Property description

With a stay at Mercure London Heathrow Hotel in Hayes (Pinkwell), you'll be within a 15-minute drive of Windsor Castle and Twickenham Stadium. This 4-star hotel is 10 mi (16.1 km) from Wembley Stadium and 10.2 mi (16.5 km) from Hampton Court Palace.

Grab a bite to eat at Borders Restaurant, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Full breakfasts are available for a fee.

Make yourself at home in one of the 184 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.

Distances are displayed to the nearest 0.1 mile and kilometer.

Stockley Park - 1.8 km / 1.1 mi
Brunel University - 6.1 km / 3.8 mi
Ealing Broadway Shopping Center - 10.6 km / 6.6 mi
Colne Valley Regional Park - 10.8 km / 6.7 mi
Twickenham Stadium - 10.8 km / 6.7 mi
Syon Park - 11.6 km / 7.2 mi
Twickenham Stoop - 12 km / 7.5 mi
Bushy Park - 12.7 km / 7.9 mi
Royal Botanic Gardens, Kew - 13.7 km / 8.5 mi
Windsor Castle - 13.7 km / 8.5 mi
University of West London - 13.8 km / 8.6 mi
Royal Holloway, University of London - 14.7 km / 9.2 mi
Hampton Court - 14.9 km / 9.3 mi
Pinewood Studios - 15.6 km / 9.7 mi
Wembley Stadium - 16.1 km / 10 mi

The nearest airports are:
Heathrow Airport (LHR) - 4.7 km / 2.9 mi
Gatwick Airport (LGW) - 72.3 km / 44.9 mi
London City Airport (LCY) - 38.1 km / 23.7 mi
Luton Airport (LTN) - 56.4 km / 35.1 mi

The preferred airport for Mercure London Heathrow Hotel is Heathrow Airport (LHR).

Featured amenities include a business center, limo/town car service, and express check-out. This hotel has 6 meeting rooms available for events. Self parking (subject to charges) is available onsite.

Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless Internet access and concierge services. This hotel also features wedding services and a television in a common area.

Amenities / Features

  • Check-in: 3:00 PM
  • Check-out: 12:00 PM
  • Minimum age of oldest guest: 18
  • Dry cleaning/laundry service
  • Parking (limited spaces)
  • Number of meeting rooms - 6
  • Television in common areas
  • Limo or town car service available
  • Free WiFi
  • Number of bars/lounges - 1
  • Assistive listening devices available
  • In-room accessibility
  • Stair-free path to entrance
  • Free newspapers in lobby
  • Wedding services
  • Accessible bathroom
  • Wheelchair accessible – no
  • Luggage storage
  • Express check-out
  • Porter/bellhop
  • Total number of rooms - 184
  • Number of floors - 2
  • LGBTQ friendly
  • UNESCO sustainable tourism pledge
  • Multilingual staff
  • Business center
  • 24-hour front desk
  • Conference center
  • Breakfast available (surcharge)
  • Number of restaurants - 1
  • Safe-deposit box at front desk
  • Smoke-free property
  • Coffee/tea in common areas
  • Number of coffee shops/cafes - 1
  • Laundry facilities
  • Elevator
  • Fitness facilities
  • Conference space
  • Self parking (surcharge)
  • Concierge services

Airport & shuttle information

2 miles heathrow airport

Is there an airport shuttle? Sorry but no airport shuttle is available.

Breakfast information

£14.95 Full English Breakfast£9.95 Continental Breakfast

Pet friendly?

Pets not allowed

Not allowed

Parking information

Subject to availability - first come first served basis

Internet/Wi-Fi

Complimentary Wi-Fi

Misc. fees / Policies

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 10.00 per person (approximately)
  • Self parking fee: GBP 16 per day
  • Early check-in fee: GBP 10.00 (subject to availability)
  • Late check-out fee: GBP 10.00 (subject to availability)
  • Rollaway bed fee: GBP 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property:

  • Deposit: GBP 50 per night

We have included all charges provided to us by the property.

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
  • Contactless check-in and contactless check-out are available.
  • Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
  • Each guestroom is kept vacant for a minimum of 24 hours between bookings.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Cleaning policies

Property is cleaned with disinfectant

Staff wears personal protective equipment

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Social distancing measures are in place

Contactless check-in is available

Individually-wrapped food options are available

Individually-wrapped food options are available for breakfast

Individually-wrapped food options are available for lunch

Individually-wrapped food options are available for dinner

Individually-wrapped food options are available through room service

Gap period enforced between guest stays - 24 hours

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)

Essential workers only - NO

Property confirms they are implementing enhanced cleaning measures

About Mercure

  • Midscale hotel with warm, contemporary rooms
  • The Park Sleep & Fly offer includes 1 night acoomodations, airport transfer by shuttle service and up to 15 days of free parking
  • Coffee and tea tasting
  • Buffet breakfast with both local and international food items or the Express & Co. breakfast formula is served at the bar until noon. Enjoy a hot drink, a glass of orange juice, and some bread with jam, or other delicious pastries
  • Ready to Spa packages includes accommodation, breakfast, and one spa treatment
  • Great meeting space for any special occasion

The Mercure highlights above are subject to change without notice.

Similar hotels near by

Testimonials:

Testimonials icon
"You helped me receive a bid from the hotel I specifically wanted to stay at, at a price 15% lower than my current reservation. Thanks!" R.D. - New York, NY

Back to room selection