Holiday Inn London Gatwick Airport An Ihg Hotel

Povey Cross Road, Horley RH6 0BA GB
View map Reservations: +44 808 164 1057
4.0 Star property Near the airport
IHG launches IHG Way of Clean program: Reduced contact at check-in / reception services; Visible verification of sanitized items in guest rooms; Additional deep cleaning of high touch surfaces, social distancing in public spaces; New standards and service approach to buffets, banquets, room-service and catering.
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07/06/2022 - 07/07/2022
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Verified reviews of Holiday Inn London Gatwick Airport An Ihg Hotel

Below are the verified reviews from guests that we have booked in recently:
"Holiday Inn Stay."
Overall score5.0/ 5
We had amazing customer service during our stay. The holiday inn was very nice and we would definitely go back again.
(Group coordinator, booked 5 room(s)), from US flag
30-May-2019 Verified review, stayed from Sun May 26 to Tue May 28 2019 at a C$69.96 average nightly rate.

Summary of verified reviews

Rated 80/100 based on reviews from all travelers.

Good business hotel. Close to Gatwick Airport. Fantastic service. Great location.

WiFi

82/100
9 reviews

Good internet service. Average wifi quality.

Breakfast

77/100
109 reviews

Tasty yet pricey breakfasts.

Cleanliness

77/100
154 reviews

Clean in the restaurants and guest rooms. Bathroom needs cleaning.

Location

77/100
235 reviews

Great location near lots of shopping. Good access to airport. Not great access by car, with poorly rated parking. Parking should be cheaper. Difficult access to public transport.

Service

75/100
355 reviews

Professional, friendly service, and great reception and management. Good shuttle service. Average restaurant service. Room service could have been improved.

Room

71/100
331 reviews

Clean, typically sized rooms with standard beds. Guests disliked the TVs and furnishing, as well as bathroom cleanliness. Old, inadequately maintained rooms with poor minibars and A/C. Shower can be a problem.

Amenities

60/100
60 reviews

Okay buildings and entrance area.

Vibe

57/100
41 reviews

Decent vibe. Hotel could use some updating. Entrance area is ok. Relatively friendly Atmosphere. Hotel could be more stylish. Good for business people. Perfect airport hotel.

Food

55/100
160 reviews

Poor menus and okay food. Food is pricey, and side dishes are average. Clean dining area with excellent desserts.

Bar

42/100
52 reviews

Poor bar with subpar drinks.

Value

39/100
139 reviews

Value for money could be better. Pricey breakfast and dining.

Rated 76/100 based on reviews from families.

Good access to airport.

Breakfast

81/100
29 reviews

Tasty breakfast.

Location

78/100
68 reviews

Great location near the airport. Pricey, inconvenient parking.

Service

72/100
84 reviews

Reception and restaurant service are professional and friendly. Good shuttle service.

Cleanliness

70/100
38 reviews

Room cleanliness is acceptable. Clean hotel facilities.

Room

62/100
69 reviews

Rooms and beds are adequate. Poor maintenance in rooms and bathrooms.

Comfort

58/100
30 reviews

Mediocre comfort, room sizes and beds. Very quiet.

Vibe

52/100
7 reviews

Decent vibe.

Food

45/100
38 reviews

Food and menu are not highly reviewed. Food is a bit overpriced.

Bar

40/100
10 reviews

Bar could improve.

Value

36/100
33 reviews

Value for money could be better. Food is a bit overpriced.

Rated 74/100 based on reviews from couples.

Great desserts & fruits.

Cleanliness

82/100
31 reviews

Clean hotel facilities. Clean rooms.

Room

77/100
80 reviews

Rooms are tidy, with decent beds. Rooms needing maintenance, with bad bathrooms and A/C. Shower can be a problem.

Breakfast

75/100
33 reviews

Tasty breakfast.

Location

75/100
46 reviews

Great location near the airport. Pricey, inconvenient parking.

Service

68/100
67 reviews

Friendly service and acceptable reception. Good shuttle service.

Amenities

58/100
11 reviews

Average hotel building.

Food

54/100
33 reviews

Poor menus and okay food.

Vibe

48/100
5 reviews

Vibe is not too good.

Bar

39/100
13 reviews

Poor bar with subpar drinks.

Value

31/100
34 reviews

Value for money could be better.

Rated 71/100 based on reviews from solo travelers.

Good internet service. Tasty breakfast.

Service

81/100
32 reviews

Efficient, friendly service with a nice reception.

Location

81/100
22 reviews

Great location.

Breakfast

80/100
13 reviews

Tasty breakfast.

Cleanliness

78/100
10 reviews

Clean.

Room

65/100
35 reviews

Rooms and beds are okay but need better maintenance, and the bathrooms need work.

Food

51/100
9 reviews

Food is all right.

Bar

43/100
5 reviews

Bar could improve.

Value

40/100
8 reviews

Value for money could be better.

Rated 68/100 based on reviews from business travelers.

Clean. Professional service.

Location

77/100
9 reviews

Great location.

Cleanliness

74/100
8 reviews

Clean.

Service

73/100
14 reviews

Friendly service.

Room

62/100
12 reviews

Room is all right.

Food

54/100
6 reviews

Food is all right.

Value

37/100
6 reviews

Value for money could be better.

Rated 74/100 based on reviews from all travelers.

Good business hotel. Close to Gatwick Airport. Fantastic service. Great location.

Location

81/100
8 reviews

Great location.

Room

62/100
8 reviews

Room is all right.

Rated 78/100 based on reviews from all travelers.

Good business hotel. Close to Gatwick Airport. Fantastic service. Great location.

Rated 74/100 based on reviews from all travelers.

Good business hotel. Close to Gatwick Airport. Fantastic service. Great location.

WiFi

82/100
9 reviews

Good internet service. Average wifi quality.

Cleanliness

77/100
145 reviews

Clean in the restaurants and guest rooms. Clean hotel facilities. Bathroom needs cleaning.

Breakfast

76/100
102 reviews

Tasty yet pricey breakfasts.

Service

75/100
338 reviews

Professional, friendly service, and great reception and management. Good shuttle service. Average restaurant service. Room service could have been improved.

Location

75/100
216 reviews

Great location. Not great access by car, with poorly rated parking. Good access to airport. Parking should be cheaper. Difficult access to public transport.

Room

70/100
310 reviews

Clean, typically sized rooms with standard beds. Complaints about bathroom cleanliness in out-of-date, poorly-maintained rooms. People dislike the TVs, A/C, and furniture. Shower can be a problem.

Amenities

58/100
58 reviews

Okay buildings with a less impressive entrance area.

Food

56/100
149 reviews

Menu, and prices, could be improved. Tidy dining area and reasonably good side-dishes.

Vibe

52/100
38 reviews

Decent vibe. Hotel could use some updating. Entrance area is not particularly attractive. Relatively friendly Atmosphere. Hotel could be more stylish.

Bar

41/100
49 reviews

Poor bar with subpar drinks.

Value

40/100
134 reviews

Value for money could be better. Pricey breakfast and dining.

Rated 74/100 based on reviews from families.

Good access to airport.

Breakfast

80/100
25 reviews

Tasty breakfast.

Location

75/100
60 reviews

Great location near the airport. Pricey, inconvenient parking.

Service

71/100
79 reviews

Reception and restaurant service are professional and friendly. Good shuttle service.

Cleanliness

70/100
35 reviews

Room cleanliness is acceptable. Clean hotel facilities.

Room

62/100
61 reviews

Rooms and beds are adequate. Poor maintenance in rooms and bathrooms.

Comfort

60/100
24 reviews

Mediocre comfort, room sizes and beds. Very quiet.

Amenities

60/100
11 reviews

Average hotel building.

Food

50/100
32 reviews

Menu, and prices, could be improved.

Vibe

48/100
6 reviews

Vibe is not too good.

Bar

40/100
10 reviews

Bar could improve.

Value

37/100
31 reviews

Value for money could be better. Food is a bit overpriced.

Rated 72/100 based on reviews from couples.

Very quiet.

Cleanliness

83/100
27 reviews

Clean rooms.

Breakfast

76/100
31 reviews

Tasty breakfast.

Room

74/100
74 reviews

Rooms are tidy, with decent beds. Rooms needing maintenance, with bad bathrooms and A/C. Shower can be a problem.

Location

74/100
41 reviews

Great location near the airport. Pricey, inconvenient parking.

Service

69/100
63 reviews

Friendly service and acceptable reception. Good shuttle service.

Amenities

58/100
10 reviews

Average hotel building.

Food

51/100
30 reviews

Poor menus and okay food.

Bar

39/100
11 reviews

Bar could improve.

Value

31/100
32 reviews

Value for money could be better.

Rated 70/100 based on reviews from solo travelers.

Good internet service. Tasty breakfast.

Service

81/100
32 reviews

Efficient, friendly service with a nice reception.

Location

81/100
22 reviews

Great location.

Breakfast

80/100
13 reviews

Tasty breakfast.

Cleanliness

78/100
10 reviews

Clean.

Room

65/100
34 reviews

Rooms and beds are okay but need better maintenance, and the bathrooms need work.

Food

51/100
9 reviews

Food is all right.

Bar

43/100
5 reviews

Bar could improve.

Value

40/100
8 reviews

Value for money could be better.

Rated 57/100 based on reviews from business travelers.

Clean hotel facilities. Clean.

Location

77/100
9 reviews

Great location.

Service

75/100
13 reviews

Friendly service.

Cleanliness

74/100
8 reviews

Clean.

Room

64/100
11 reviews

Room is all right.

Food

54/100
6 reviews

Food is all right.

Value

37/100
6 reviews

Value for money could be better.

Rated 78/100 based on reviews from all travelers.

Good business hotel. Close to Gatwick Airport. Fantastic service. Great location.
Review Semantics by TrustYou

Property description

Located in Horley, Holiday Inn London-Gatwick Airport, an IHG Hotel is within a 15-minute drive of High Weald and Hawth Theatre. This 4-star hotel is 6.4 mi (10.4 km) from Tilgate Park and 7.6 mi (12.3 km) from Tulley's Farm.

Stop by the hotel's restaurant, Open Lobby, for dinner. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Quench your thirst with your favorite drink at the bar/lounge. English breakfasts are available daily from 6 AM to 10 AM for a fee.

Stay in one of 216 guestrooms featuring LCD televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have bathtubs and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.

Distances are displayed to the nearest 0.1 mile and kilometer.

Gatwick Aviation Museum - 4 km / 2.5 mi
Manor Royal Business Park - 4.7 km / 2.9 mi
East Surrey Hospital - 6.9 km / 4.3 mi
Crawley Town Hall - 8.1 km / 5 mi
Hawth Theatre - 8.2 km / 5.1 mi
St. John the Baptist Church - 8.3 km / 5.1 mi
County Mall Shopping Centre - 8.4 km / 5.2 mi
High Weald - 9 km / 5.6 mi
Worth Way Country Park - 9.3 km / 5.8 mi
Tunnel Road Caves - 9.8 km / 6.1 mi
Ifield Golf Club - 10.1 km / 6.3 mi
Tilgate Park - 10.4 km / 6.4 mi
Broadfield Stadium - 10.8 km / 6.7 mi
Effingham Park Golf Course - 10.8 km / 6.7 mi
K2 Crawley Leisure Center - 11.2 km / 6.9 mi

The nearest airports are:
Heathrow Airport (LHR) - 67.7 km / 42.1 mi
Gatwick Airport (LGW) - 4.8 km / 3 mi
London City Airport (LCY) - 81.9 km / 50.9 mi

Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.

Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional features at this hotel include wedding services, a television in a common area, and a ballroom.

Amenities / Features

  • Check-in: 2:00 PM
  • Check-out: 12:00 PM
  • Minimum age of oldest guest: 18
  • Dry cleaning/laundry service
  • Wheelchair accessible (may have limitations)
  • Ballroom
  • Wheelchair-accessible van parking
  • Meeting rooms
  • Wheelchair-accessible registration desk
  • Television in common areas
  • Free WiFi
  • Number of bars/lounges - 1
  • Wheelchair-accessible public washroom
  • Braille or raised signage
  • Well-lit path to entrance
  • Assistive listening devices available
  • Garden
  • In-room accessibility
  • Wheelchair accessible parking
  • Stair-free path to entrance
  • Free newspapers in lobby
  • Wedding services
  • Accessible bathroom
  • Wheelchair-accessible lounge
  • Luggage storage
  • Number of buildings/towers - 1
  • Total number of rooms - 216
  • Number of floors - 5
  • LGBTQ friendly
  • Wheelchair-accessible on-site restaurant
  • Multilingual staff
  • Business center
  • 24-hour front desk
  • Conference center
  • Electric car charging station
  • Breakfast available (surcharge)
  • Number of restaurants - 1
  • Wheelchair-accessible meeting spaces/business center
  • Safe-deposit box at front desk
  • Smoke-free property
  • Coffee/tea in common areas
  • Snack bar/deli
  • Number of coffee shops/cafes - 1
  • Laundry facilities
  • Elevator
  • Conference space
  • Self parking (surcharge)
  • Computer station
  • Terrace
  • ATM/banking
  • Wheelchair accessible path of travel

Pet friendly?

Service animals are allowed

Service animals are exempt from fees/restrictions

Pets not allowed

Misc. fees / Policies

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for English breakfast: GBP 16.95 per person (approximately)
  • Self parking fee: GBP 20 per day
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property:

  • Deposit: GBP 50 per night

We have included all charges provided to us by the property.

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
  • Personal protective equipment, including masks, will be available to guests.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.
  • Enhanced food service safety measures are in place.
  • Individually-wrapped food options are available for breakfast and through room service.
  • Each guestroom is kept vacant for a minimum of 72 hours between bookings.
  • This property affirms that it follows the cleaning and disinfection practices of We're Good To Go (UK) and Clean Promise (IHG).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Cleaning policies

Property is cleaned with disinfectant

Staff wears personal protective equipment

Protective clothing is available to guests

Masks are available to guests

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Social distancing measures are in place

Individually-wrapped food options are available

Individually-wrapped food options are available for breakfast

Individually-wrapped food options are available through room service

Gap period enforced between guest stays - 72 hours

Staff temperature checks are conducted regularly

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Cashless transactions are available

Masks are compulsory at the property

Contactless food service / room service is available

Food service has been amended for enhanced safety

Property follows regional sanitization guidelines We're Good To Go (UK)

Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

Essential workers only - NO

Property confirms they are implementing enhanced cleaning measures

About Holiday Inn

  • Full-service hotel offering three different experiences: Holiday Inn Express ideal for the business traveler, Holiday Inn Resorts for family fun and relaxation, and the Holiday Inn Club Vacations, suitable for family and friends with spacious accommodations
  • Offering comfort and family-oriented service, children stay and eat free at Holiday Inn properties
  • Free high-speed internet access
  • Restaurants and bars on-site with good food and drinks for all ages
  • Indoor or Outdoor swimming pools based on location
  • Great exercise facilities
  • Based on select properties, Holiday Inn's The Hub is the perfect entertainment spot and gaming area with a media lounge, fire pits, etc.

The Holiday Inn highlights above are subject to change without notice.

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Testimonials:

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"We appreciate you guys helping take one less thing to concern ourselves with off the long list of wedding planning. This website is a gem- I will be certain to spread the word for ya'll." S.P. - San Antonio, TX

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