Doubletree by Hilton London West End

92 Southampton Row, London WC1B 4BH GB
View map Reservations: +44 808 164 1057
4.0 Star property Near The British Museum
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05/06/2021 - 05/07/2021
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6 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Summary of verified reviews

Rated 75/100 based on reviews from all travelers.

"Good business hotel. Close to British. Located near shopping areas and has easy access to public transportation."

WiFi

100/100
5 reviews

"Good internet service."

Location

97/100
332 reviews

"Great location, close to the train station." Good shopping and sightseeing. Reasonably accessible by car.

Breakfast

83/100
194 reviews

"Tasty breakfast."

Service

76/100
446 reviews

"Friendly and professional service with decent reception and housekeeping." Poorly managed with subpar restaurant service. The bar needs better service. Room service could have been improved.

Value

48/100
115 reviews

"Value for money could be better. Affordable food."

Room

46/100
612 reviews

"Inadequate minibars in older, poorly-maintained rooms." Rooms described as small and outdated, with poorly reviewed beds. Small rooms and poorly cleaned bathrooms. No views, and furniture is not great, with insufficient A/C. Shower can be a problem.

Cleanliness

37/100
182 reviews

"Bathrooms and rooms are untidy. Moderately clean hotel facilities."

Comfort

32/100
323 reviews

"Rooms with complaints about size, comfort, and A/C." Rooms are small and noisy, with subpar beds.

Rated 74/100 based on reviews from couples.

"Wonderful sightseeing. Affordable food."

Location

96/100
83 reviews

"Great location with excellent sightseeing."

Breakfast

85/100
47 reviews

"Tasty breakfast."

Service

78/100
104 reviews

"Efficient, friendly service with a nice reception."

Value

49/100
30 reviews

"Value for money could be better."

Room

46/100
143 reviews

"Rooms have problems with size, cleanliness, and maintenance." Out-dated rooms with unsightly furniture, poorly cleaned bathrooms and substandard beds. Shower can be a problem.

Cleanliness

37/100
47 reviews

"Bathrooms and rooms are untidy. Moderately clean hotel facilities."

Comfort

30/100
89 reviews

"Small, uncomfortable rooms with subpar beds and too much noise."

Rated 73/100 based on reviews from families.

"Great shopping."

Location

96/100
50 reviews

"Good location, close to public transport."

Breakfast

86/100
38 reviews

"Tasty breakfast."

Service

79/100
62 reviews

"Friendly service."

Value

54/100
9 reviews

"Fairly good value for money."

Room

44/100
84 reviews

"Poorly-maintained and cleaned rooms with decent beds." Small, cramped rooms with insufficiently clean bathrooms and substandard furniture.

Amenities

43/100
29 reviews

"Hotel buildings could use some improvement." Elevator in need of updating. Pleasant entrance area.

Cleanliness

36/100
32 reviews

"Bathrooms and rooms are untidy. Moderately clean hotel facilities."

Comfort

33/100
35 reviews

"Rooms are average, though small, lacking comfort, and quite noisy."

Rated 67/100 based on reviews from solo travelers.

"Terrific location. Breakfast is good."

Location

98/100
17 reviews

"Great location."

Breakfast

86/100
8 reviews

"Tasty breakfast."

Service

74/100
19 reviews

"Average reception, but good overall service."

Bar

67/100
6 reviews

"Standard bar."

Amenities

43/100
10 reviews

"Hotel buildings could use some improvement." Elevator in need of updating.

Room

40/100
34 reviews

"Guests complained about bathrooms and general cleanliness of the rooms." Cramped rooms with bad beds and substandard A/C. Shower can be a problem.

Cleanliness

33/100
10 reviews

"Rooms could be cleaner."

Comfort

33/100
21 reviews

"Uncomfortable, cramped rooms, with poor beds." Deficient A/C and too noisy rooms.

Rated 69/100 based on reviews from business travelers.

"Tasty breakfast. Great location."

Location

97/100
16 reviews

"Great location."

Breakfast

81/100
15 reviews

"Tasty breakfast."

Service

74/100
14 reviews

"Fantastic service."

Amenities

48/100
13 reviews

"Hotel buildings could use some improvement." Elevator in need of updating.

Value

45/100
7 reviews

"Value for money could be better."

Room

41/100
34 reviews

"Poorly-maintained, small rooms with mediocre bathrooms and beds."

Cleanliness

36/100
5 reviews

"Could use a good cleaning."

Comfort

34/100
25 reviews

"Rooms are average, though small, lacking comfort, and quite noisy."

Rated 70/100 based on reviews from all travelers.

"Good business hotel. Close to British. Located near shopping areas and has easy access to public transportation."

Location

96/100
9 reviews

"Great location."

Breakfast

86/100
7 reviews

"Tasty breakfast."

Service

78/100
13 reviews

"Friendly service."

Food

72/100
6 reviews

"Delicious food."

Room

37/100
15 reviews

"Poor maintenance in rooms and bathrooms."

Comfort

31/100
7 reviews

"More comfort would be nice."

Rated 74/100 based on reviews from families.

"Friendly service. Fantastic service."

Service

78/100
6 reviews

"Fantastic service."

Room

37/100
5 reviews

"Room needs to be improved."

Rated 70/100 based on reviews from all travelers.

"Good business hotel. Close to British. Located near shopping areas and has easy access to public transportation."

WiFi

100/100
5 reviews

"Good internet service."

Location

97/100
270 reviews

"Great location. Good shopping and sightseeing." Close to public transport and the train.

Breakfast

81/100
153 reviews

"Tasty breakfast."

Service

76/100
389 reviews

"Service is friendly, but so-so housekeeping." Poorly managed with subpar restaurant service. The bar needs better service. Booking process is sufficient. Room service could have been improved.

Value

51/100
101 reviews

"Fairly good value for money. Affordable food."

Room

48/100
516 reviews

"Poorly maintained and cleaned rooms." Small, old rooms with average beds and substandard furniture. Small rooms and poorly cleaned bathrooms. Poor views, and A/C, TV and minibar are lacking. Shower can be a problem.

Cleanliness

40/100
157 reviews

"Bathrooms and rooms are untidy. Moderately clean hotel facilities."

Comfort

33/100
276 reviews

"Small rooms with comfort and noise issues." Small rooms and poor A/C, but decent beds.

Rated 72/100 based on reviews from couples.

"Pleasant entrance area. Wonderful sightseeing."

Location

96/100
72 reviews

"Great location with excellent sightseeing."

Breakfast

84/100
39 reviews

"Tasty breakfast."

Service

77/100
94 reviews

"Efficient, friendly service with a nice reception."

Value

50/100
27 reviews

"Value for money could be better."

Room

49/100
125 reviews

"Small, outdated rooms in need of better maintenance." Poor beds and room cleanliness. Shower can be a problem.

Cleanliness

39/100
42 reviews

"Bathrooms and rooms are untidy. Moderately clean hotel facilities."

Comfort

31/100
78 reviews

"Small, uncomfortable rooms with subpar beds and too much noise."

Rated 71/100 based on reviews from families.

"Great shopping."

Location

96/100
38 reviews

"Great location near lots of shopping."

Breakfast

85/100
26 reviews

"Tasty breakfast."

Service

78/100
46 reviews

"Friendly service."

Value

54/100
9 reviews

"Fairly good value for money."

Room

48/100
62 reviews

"Small, poorly cleaned and maintained rooms and bathrooms. Average beds."

Cleanliness

38/100
24 reviews

"Bathrooms and rooms are untidy. Moderately clean hotel facilities."

Comfort

33/100
28 reviews

"Uncomfortable, small rooms, with decent beds."

Rated 70/100 based on reviews from business travelers.

"Tasty breakfast."

Location

97/100
13 reviews

"Great location."

Breakfast

82/100
14 reviews

"Tasty breakfast."

Service

74/100
12 reviews

"Fantastic service."

Value

45/100
6 reviews

"Value for money could be better."

Room

41/100
31 reviews

"Poorly-maintained, small rooms with mediocre bathrooms and beds."

Cleanliness

36/100
5 reviews

"Could use a good cleaning."

Comfort

34/100
22 reviews

"Uncomfortable, small rooms, with decent beds."

Rated 64/100 based on reviews from solo travelers.

"Friendly service."

Location

98/100
12 reviews

"Great location."

Breakfast

86/100
6 reviews

"Tasty breakfast."

Service

73/100
16 reviews

"Friendly service."

Bar

67/100
6 reviews

"Standard bar."

Amenities

43/100
7 reviews

"Hotel buildings could use some improvement."

Room

41/100
27 reviews

"Guests complained about size, comfort, cleanliness, and bathrooms." Shower can be a problem.

Cleanliness

35/100
8 reviews

"Rooms could be cleaner."

Comfort

33/100
15 reviews

"Uncomfortable, cramped rooms, with poor beds."

Rated 71/100 based on reviews from all travelers.

"Good business hotel. Close to British. Located near shopping areas and has easy access to public transportation."

Location

98/100
9 reviews

"Great location."

Breakfast

86/100
6 reviews

"Tasty breakfast."

Service

70/100
6 reviews

"Service is average, but very friendly."

Room

37/100
10 reviews

"Room needs to be improved."

Comfort

33/100
5 reviews

"More comfort would be nice."

Rated 63/100 based on reviews from all travelers.

"Good business hotel. Close to British. Located near shopping areas and has easy access to public transportation."

Room

40/100
5 reviews

"Room needs to be improved."

Rated 69/100 based on reviews from all travelers.

"Good business hotel. Close to British. Located near shopping areas and has easy access to public transportation."

Location

98/100
12 reviews

"Great location."

Service

78/100
9 reviews

"Friendly service."

Room

35/100
15 reviews

"Rooms could be larger."

Comfort

32/100
9 reviews

"Small and uncomfortable rooms."

Rated 66/100 based on reviews from all travelers.

"Good business hotel. Close to British. Located near shopping areas and has easy access to public transportation."

Room

36/100
8 reviews

"Poor rooms and bathrooms."

Rated 69/100 based on reviews from all travelers.

"Good business hotel. Close to British. Located near shopping areas and has easy access to public transportation."

Location

97/100
5 reviews

"Great location."

Room

34/100
6 reviews

"Room needs to be improved."

Rated 67/100 based on reviews from all travelers.

"Good business hotel. Close to British. Located near shopping areas and has easy access to public transportation."

Room

35/100
6 reviews

"Room needs to be improved."

Rated 68/100 based on reviews from all travelers.

"Good business hotel. Close to British. Located near shopping areas and has easy access to public transportation."

Location

98/100
5 reviews

"Great location."

Service

78/100
6 reviews

"Fantastic service."

Room

38/100
10 reviews

"Room needs to be improved."

Comfort

36/100
6 reviews

"More comfort would be nice."

Rated 71/100 based on reviews from all travelers.

"Good business hotel. Close to British. Located near shopping areas and has easy access to public transportation."

Room

36/100
6 reviews

"Room needs to be improved."

Review Semantics by TrustYou

Based on reviews from the last 6 months

3.8
Good
89 reviews
reviews
over time
September 2020
29 reviews
October 2020
29 reviews
November 2020
10 reviews
December 2020
28 reviews
January 2021
6 reviews
February 2021
6 reviews

Cleanliness

3.3/5 12 reviews

Room cleanliness is acceptable.

3.0/5 10 reviews

by TrustYou

Property description

With a stay at DoubleTree by Hilton London West End, you'll be centrally located in London, within a 5-minute walk of Russell Square and The British Museum. This 4-star hotel is 0.4 mi (0.7 km) from Oxford Street and 0.6 mi (0.9 km) from Aldwych Theatre.

Grab a bite to eat at Restaurant92, a restaurant which features a bar/lounge, or stay in and take advantage of the 24-hour room service. Buffet breakfasts are available for a fee.

Make yourself at home in one of the 261 air-conditioned rooms featuring refrigerators. Complimentary wireless Internet access is available to keep you connected. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.

Distances are displayed to the nearest 0.1 mile and kilometer.

Russell Square - 0.2 km / 0.1 mi
The British Museum - 0.3 km / 0.2 mi
Oxford Street - 0.7 km / 0.4 mi
Aldwych Theatre - 0.9 km / 0.6 mi
Royal Opera House - 0.9 km / 0.6 mi
Theatre Royal Drury Lane - 0.9 km / 0.6 mi
Covent Garden Market - 1 km / 0.6 mi
Palace Theatre London - 1 km / 0.7 mi
The Strand - 1.1 km / 0.7 mi
Lyceum Theatre - 1.1 km / 0.7 mi
King's College London - 1.1 km / 0.7 mi
University College London - 1.3 km / 0.8 mi
London Coliseum - 1.4 km / 0.9 mi
Leicester Square - 1.4 km / 0.9 mi
Financial District - 1.5 km / 0.9 mi

The nearest airports are:
Heathrow Airport (LHR) - 29.9 km / 18.6 mi
London City Airport (LCY) - 14.4 km / 9 mi
Gatwick Airport (LGW) - 106.2 km / 66 mi
Luton Airport (LTN) - 54.3 km / 33.7 mi
Stansted Airport (STN) - 56.7 km / 35.3 mi

The preferred airport for DoubleTree by Hilton London West End is Heathrow Airport (LHR).

Featured amenities include a business center, express check-in, and express check-out.

Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless Internet access and concierge services.

Amenities / Features

  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
  • Minimum age of oldest guest: 18
  • Dry cleaning/laundry service
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Express check-in
  • Meeting rooms
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Television in common areas
  • Wheelchair-accessible fitness center
  • Free WiFi
  • Wheelchair-accessible public washroom
  • In-room accessibility
  • Roll-in shower
  • Tours/ticket assistance
  • Accessible bathroom
  • Wheelchair-accessible lounge
  • Wheelchair-accessible on-site restaurant
  • Luggage storage
  • Year Built - 1911
  • Total number of rooms - 261
  • Number of floors - 6
  • No cribs (infant beds) available
  • No rollaway/extra beds available
  • Restaurant
  • Express check-out
  • Visual alarms in hallways
  • Handrails in stairways
  • Business center
  • Multilingual staff
  • 24-hour front desk
  • Breakfast available (surcharge)
  • Wheelchair-accessible meeting spaces/business center
  • Bar/lounge
  • Smoke-free property
  • Safe-deposit box at front desk
  • Laundry facilities
  • Elevator
  • Fitness facilities
  • Wheelchair accessible path of travel
  • Concierge services

Airport & shuttle information

Heathrow AirportDistance from hotel: 29 km.Drive time: 30 min.Directions: Heathrow Airport - Take the Piccadilly Line tube from Terminals 1,2,3, 4 or 5 direct to Holborn tube station. Exit the station to the right and take the short walk along Southampton Row to the Hotel.Directions: Gatwick Airport - Take the Gatwick Express to Victoria Mainline station. On arrival take the short walk across the concourse to Victoria underground station. From here take the Victoria Line tube to Oxford Circus, change for the Central Line to Holborn. Exit the station to the right and take the short walk along Southampton Row to the Hotel.

Is there an airport shuttle? Sorry but no airport shuttle is available.

Pet friendly?

Service animals are allowed

Service animals are exempt from fees/restrictions

Pets not allowed

Guide dogs only

Misc. fees / Policies

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 19.50 per person (approximately)
  • Nearby parking fee: GBP 32 per day
  • Late check-out fee: GBP 10 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property:

  • Deposit: GBP 50 per night

We have included all charges provided to us by the property.

  • One child 18 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
  • Personal protective equipment, including masks and gloves, will be available to guests.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
  • Contactless check-in and contactless check-out are available.
  • Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
  • Each guestroom is kept vacant for a minimum of 24 hours between bookings.
  • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Cleaning Policies

Property is cleaned with disinfectant

Staff wears personal protective equipment

Protective clothing is available to guests

Masks are available to guests

Gloves are available to guests

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Social distancing measures are in place

Contactless check-in is available

Individually-wrapped food options are available

Individually-wrapped food options are available for breakfast

Individually-wrapped food options are available for lunch

Individually-wrapped food options are available for dinner

Individually-wrapped food options are available through room service

Gap period enforced between guest stays - 24 hours

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)

Property confirms they are implementing enhanced cleaning measures

About Doubletree Hotels

  • Delicious warm chocolate chip cookies upon check-in
  • HD TV's
  • Free Wi-Fi in public spaces
  • Premium bath products by Crabtree & Evelyn
  • DoubleTree Fitness Guest Rooms
  • Green-Certified Hotels
  • Eforea Spa offers three customized experiences for any guest
  • Select locations offer Made Markets, serving healthier, fresh made options

The Doubletree Hotels highlights above are subject to change without notice.

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