Mercure London Kensington

1a Lexham Gardens, London W8 5JJ GB
View map Reservations: +44 808 164 1057
4.0 Star property In London (London City Centre)
Accor Launches All Stay Well:: All Stay Well launches with a focus on the care and safety of guests and employees through the prevention of COVID-19. Phase one of the integrated program includes; Stringent new health & safety standards focused on 20 key touchpoints throughout the guest and employee journey, rollout of a new comprehensive, hands-on safety & hygiene training program, and more
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10/01/2022 - 10/02/2022
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3 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Summary of verified reviews

Rated 68/100 based on reviews from all travelers.

Close to public transportation. Vibe is not too good.

Location

92/100
53 reviews

Good location, close to public transport.

Cleanliness

62/100
35 reviews

Decently clean rooms and bathrooms. Moderately clean hotel facilities.

Service

62/100
97 reviews

Friendly, more-or-less professional service, and so-so reception. Booking process should be better organized.

Room

47/100
112 reviews

Small, badly maintained rooms with poor minibars. Clean enough, with decent beds and poorer televisions and air conditioning. Small but relatively clean bathrooms. Shower can be a problem.

Breakfast

42/100
22 reviews

Breakfast can be improved.

Comfort

36/100
58 reviews

Small rooms with comfort and noise issues. Small rooms and poor A/C, but decent beds.

Vibe

36/100
17 reviews

Vibe is not too good. Hotel could use some updating. Hotel could be more stylish. Suitable for solo travelers. Good choice for a city trip.

Amenities

34/100
26 reviews

Facilities in need of refurbishment. Architecture not so nice.

Food

25/100
7 reviews

Food and menu are not highly reviewed.

Rated 58/100 based on reviews from couples.

Terrific location.

Location

94/100
18 reviews

Great location.

Cleanliness

61/100
12 reviews

Cleanliness is lacking in rooms and bathrooms.

Service

60/100
30 reviews

Service is friendly enough, with acceptable reception staff.

Breakfast

45/100
5 reviews

Breakfast can be improved.

Room

41/100
33 reviews

Inadequately maintained and cleaned rooms with poor A/C. Rooms are quite clean and beds are standard.

Comfort

37/100
17 reviews

Guests complained about room size, comfort, beds, and A/C.

Amenities

32/100
10 reviews

Hotel buildings could use some improvement.

Vibe

24/100
5 reviews

Vibe is not too good.

Rated 65/100 based on reviews from solo travelers.

Friendly service. Great location.

Location

92/100
7 reviews

Great location.

Service

65/100
18 reviews

Service is average, but very friendly.

Cleanliness

65/100
7 reviews

Decently clean rooms and bathrooms.

Room

46/100
17 reviews

Room needs to be improved. Rooms are quite clean and beds are standard. Bathrooms are not great, but moderately clean.

Breakfast

40/100
6 reviews

Breakfast can be improved.

Comfort

36/100
7 reviews

Okay beds but not comfortable overall.

Vibe

33/100
5 reviews

Vibe is not too good.

Amenities

31/100
5 reviews

Hotel buildings could use some improvement.

Rated 65/100 based on reviews from families.

Great location.

Location

93/100
8 reviews

Great location.

Service

62/100
8 reviews

Service is adequate.

Room

41/100
12 reviews

Poor rooms and bathrooms.

Comfort

36/100
8 reviews

More comfort would be nice.

Rated 67/100 based on reviews from business travelers.

Friendly service. Great location.

Service

64/100
13 reviews

Friendly service and acceptable reception.

Room

43/100
14 reviews

Room needs to be improved.

Rated 60/100 based on reviews from all travelers.

Close to public transportation. Vibe is not too good.

Location

92/100
51 reviews

Good location, close to public transport.

Cleanliness

61/100
34 reviews

Decently clean rooms and bathrooms. Moderately clean hotel facilities.

Service

61/100
94 reviews

The service was acceptably friendly and professional, with decent reception staff. Booking process should be better organized.

Room

47/100
110 reviews

Small, badly maintained rooms with poor minibars. Clean enough, with decent beds and poorer televisions and air conditioning. Small but relatively clean bathrooms. Shower can be a problem.

Breakfast

44/100
21 reviews

Breakfast can be improved.

Vibe

36/100
17 reviews

Vibe is not too good. Hotel could use some updating. Hotel could be more stylish.

Comfort

35/100
57 reviews

Small rooms with comfort and noise issues. Small rooms and poor A/C, but decent beds.

Amenities

34/100
26 reviews

Facilities in need of refurbishment. Architecture not so nice.

Food

25/100
7 reviews

Food and menu are not highly reviewed.

Rated 54/100 based on reviews from couples.

Terrific location.

Location

94/100
18 reviews

Great location.

Cleanliness

61/100
12 reviews

Cleanliness is lacking in rooms and bathrooms.

Service

60/100
30 reviews

Service is friendly enough, with acceptable reception staff.

Breakfast

45/100
5 reviews

Breakfast can be improved.

Room

41/100
33 reviews

Inadequately maintained and cleaned rooms with poor A/C. Rooms are quite clean and beds are standard.

Comfort

37/100
17 reviews

Guests complained about room size, comfort, beds, and A/C.

Amenities

32/100
10 reviews

Hotel buildings could use some improvement.

Vibe

24/100
5 reviews

Vibe is not too good.

Rated 65/100 based on reviews from solo travelers.

Terrific location.

Location

92/100
7 reviews

Great location.

Cleanliness

65/100
7 reviews

Decently clean rooms and bathrooms.

Service

65/100
18 reviews

Service is average, but very friendly.

Room

46/100
17 reviews

Room needs to be improved. Rooms are quite clean and beds are standard. Bathrooms are not great, but moderately clean.

Breakfast

40/100
6 reviews

Breakfast can be improved.

Comfort

36/100
7 reviews

Okay beds but not comfortable overall.

Vibe

33/100
5 reviews

Vibe is not too good.

Amenities

31/100
5 reviews

Hotel buildings could use some improvement.

Rated 62/100 based on reviews from families.

Great location.

Location

93/100
7 reviews

Great location.

Service

62/100
7 reviews

Service is adequate.

Room

40/100
11 reviews

Poor rooms and bathrooms.

Comfort

36/100
8 reviews

More comfort would be nice.

Rated 61/100 based on reviews from business travelers.

Great location.

Service

63/100
12 reviews

Friendly service and acceptable reception.

Room

43/100
14 reviews

Room needs to be improved.

Review Semantics by TrustYou

Property description

A stay at Mercure London Kensington places you in the heart of London, within a 5-minute drive of Natural History Museum and Hyde Park. This 4-star hotel is 1.1 mi (1.7 km) from Royal Albert Hall and 2.4 mi (3.9 km) from Buckingham Palace.

Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Full breakfasts are served on weekdays from 7:00 AM to 10:00 AM and on weekends from 8:00 AM to 11:00 AM for a fee.

Make yourself at home in one of the 82 guestrooms. Prepare your meals in the shared/communal kitchen. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

Distances are displayed to the nearest 0.1 mile and kilometer.

Kensington High Street - 1 km / 0.6 mi
Imperial College London - 1 km / 0.6 mi
Kensington Gardens - 1 km / 0.6 mi
Victoria and Albert Museum - 1.4 km / 0.8 mi
Science Museum - 1.4 km / 0.9 mi
Kensington Palace - 1.5 km / 0.9 mi
Royal Albert Hall - 1.5 km / 1 mi
Olympia Conference and Exhibition Centre - 1.6 km / 1 mi
Natural History Museum - 1.7 km / 1 mi
Hyde Park - 1.8 km / 1.1 mi
Harrods - 2 km / 1.3 mi
Portobello Road Market - 2.3 km / 1.4 mi
Stamford Bridge Stadium - 2.4 km / 1.5 mi
Sloane Square - 2.6 km / 1.6 mi
Eventim Apollo - 2.7 km / 1.6 mi

The nearest airports are:
Heathrow Airport (LHR) - 22.4 km / 13.9 mi
London City Airport (LCY) - 19.1 km / 11.8 mi
Gatwick Airport (LGW) - 90.2 km / 56 mi
Luton Airport (LTN) - 55.7 km / 34.6 mi

The preferred airport for Mercure London Kensington is Heathrow Airport (LHR).

Featured amenities include wired Internet access (surcharge), a business center, and express check-out. This hotel has 2 meeting rooms available for events. Self parking (subject to charges) is available onsite.

Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. This hotel also features concierge services, a television in a common area, and a picnic area.

Green sustainability

Accor is deeply committed to sustainable value creation, and plays an active role in giving back to planet and community. Our Planet 21 – Acting Here program endeavours to act for “positive hospitality”and has set some ambitious objectives to meet by 2020, structured around four strategic pillars: working with our employees, involving our clients, innovating with our partners, and involving local communities. And two key areas focus: food and buildings.

Amenities / Features

  • Check-in: 6:00 AM
  • Check-out: 11:00 AM
  • Minimum age of oldest guest: 18
  • Dry cleaning/laundry service
  • Distance from property (meters) - 30
  • Proposal/romance packages available
  • Parking (limited spaces)
  • Street parking
  • Number of meeting rooms - 2
  • Wired internet access - surcharge
  • Television in common areas
  • Free WiFi
  • Number of bars/lounges - 1
  • Designated smoking areas
  • Garden
  • Picnic area
  • Free newspapers in lobby
  • Tours/ticket assistance
  • Shopping mall on site
  • Private picnics
  • Couples/private dining
  • Designer stores on site
  • Wheelchair accessible – no
  • Number of buildings/towers - 1
  • Total number of rooms - 82
  • Number of floors - 6
  • LGBTQ friendly
  • UNESCO sustainable tourism pledge
  • Luggage storage
  • Distance from property (ft) - 98
  • Express check-out
  • Porter/bellhop
  • Multilingual staff
  • Business center
  • 24-hour front desk
  • Breakfast available (surcharge)
  • Library
  • Number of restaurants - 1
  • Safe-deposit box at front desk
  • Coffee/tea in common areas
  • Snack bar/deli
  • Number of coffee shops/cafes - 1
  • Laundry facilities
  • Elevator
  • Self parking (surcharge)
  • Computer station
  • Terrace
  • Concierge services

Airport & shuttle information

Mercure London Kensington is 14 miles (22km) to the east of London Heathrow Airport. There are several transport options to choose from:A taxi is the quickest and easiest way to reach the hotel, costing around £35-£70.The Heathrow Express train service leaves every 15 minutes from London Heathrow and takes just 15 minutes to get to Paddington station where you will need to take the Circle Line to Gloucester Road tube station.The Piccadilly Line runs from London Heathrow directly to Earls Court tube station.

Is there an airport shuttle? Sorry but no airport shuttle is available.

Breakfast information

Start your day with our delicious breakfast range. Wake up to freshly baked croissants, muesli, cereals, yoghurts, fresh fruits and juices for a healthy breakfast. For a hearty start to the day, why not try our full English breakfast with all the trimmings – eggs, bacon, sausages, tomatoes, mushrooms and baked beans. Cold cuts, cheeses, bread rolls and jams, some of which homemade in-house with seasonal fruits, are also part of our breakfast buffet.

Pet friendly?

Pets allowed (no fees)

Service animals are allowed

Service animals are exempt from fees/restrictions

Pets allowed

No pets allowed apart from guide dogs.

Parking information

Parking space at £30 for 24 hours.

Internet/Wi-Fi

Wi-fi is complimentary. Wired internet access is also available at an extra fee.

Misc. fees / Policies

  • Fee for full breakfast: GBP 10.00 per person (approximately)
  • Fee for wired Internet in public areas: GBP 14.99 per 24-hour period (rates may vary)
  • Self parking fee: GBP 39 per day
  • Nearby parking fee: GBP 39 per day (98 ft away)
  • Early check-in fee: GBP 39 (subject to availability)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: GBP 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
  • Contactless check-in and contactless check-out are available.
  • Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
  • Each guestroom is kept vacant for a minimum of 48 hours between bookings.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
  • This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Cleaning policies

Our COVID-19 best practices and protocols follow advice from the Centres for Disease Control & Prevention, World Health Organisation, and UK public health authorities. Evolved processes throughout our hotels ensure your safety. Deep cleaning with hospital-grade disinfectants is now our standard.Specific measures we have introduced include:1. Minimal contact at reception with front desk screens2. Touch-less transactions3. Sanitised key-cards4. Sanitiser stations5. Paperless check-out6. Constant cleaning of high touch points7. ‘Last cleaned’ charts8. Best practices for public areas9. One and two-metre social distancing10. Visible verification of all disinfected objects including remote controls and glassware11. Decrease of high-touch items and in-room furnishings12. Utilisation of electrostatic technology13. New laundry procedure

Property is cleaned with disinfectant

Staff wears personal protective equipment

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Social distancing measures are in place

Contactless check-in is available

Individually-wrapped food options are available

Individually-wrapped food options are available for breakfast

Individually-wrapped food options are available for lunch

Individually-wrapped food options are available for dinner

Individually-wrapped food options are available through room service

Gap period enforced between guest stays - 48 hours

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)

Property follows sanitization practices of Safe Travels (WTTC - Global)

Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)

Property confirms they are implementing enhanced cleaning measures

About Mercure

  • Midscale hotel with warm, contemporary rooms
  • The Park Sleep & Fly offer includes 1 night acoomodations, airport transfer by shuttle service and up to 15 days of free parking
  • Coffee and tea tasting
  • Buffet breakfast with both local and international food items or the Express & Co. breakfast formula is served at the bar until noon. Enjoy a hot drink, a glass of orange juice, and some bread with jam, or other delicious pastries
  • Ready to Spa packages includes accommodation, breakfast, and one spa treatment
  • Great meeting space for any special occasion

The Mercure highlights above are subject to change without notice.

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