Doubletree by Hilton Hotel London Excel

Excel, 2 Festoon Way, London E16 1RH GB
View map Reservations: +44 808 164 1057
4.0 Star property Near Excel Exhibition Centre
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06/25/2022 - 06/26/2022
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1 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified reviews of Doubletree by Hilton Hotel London Excel

Below are the verified reviews from guests that we have booked in recently:
"Good Location"
Overall score4.0/ 5
Evert Thing we needed were close by, the arena her my son was competing, à restaurant that served god that suited him. So everything was good.
(Individual traveller, booked 1 room), from GB flag
26-Jan-2020 Verified review, stayed from Thu Jan 23 to Sun Jan 26 2020 at a £121.72 average nightly rate.
"Just love a DoubleTree comfy bed and squishy pillows."
Overall score4.0/ 5
Enjoyable stay. Friendly staff. Confy bed, very clean. Good breakfast. Nice bar. My son left his Vid Con posters which they found and I was able to collect.
(Individual traveller, booked 1 room), from GB flag
25-Feb-2019 Verified review, stayed from Fri Feb 15 to Sun Feb 17 2019 at a £89.64 average nightly rate.

Summary of verified reviews

80
Very Good

Summary of 1,813 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

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Rated 80/100 based on reviews from all travelers.

"Good budget hotel. Close to London City Airport. Great location."

WiFi

88/100
8 reviews

"Good wifi quality."

Location

83/100
243 reviews

"Great location. Average parking." Near to public transport and the airport. Far from city centre but reasonably close to shopping. Affordable parking.

Service

80/100
389 reviews

"Great reception and management with friendly service." Poorly rated housekeeping and restaurant service. Room service is average. Booking process should be better organized.

Breakfast

73/100
159 reviews

"Tasty yet pricey breakfasts."

Cleanliness

61/100
193 reviews

"Cleanliness is lacking in rooms and bathrooms."

Room

61/100
452 reviews

"Rooms are large and clean enough, with great views." Poorly maintained rooms with poorly cleaned bathrooms and uncomfortable beds. Rooms needing updating with poor quality A/C and minibars. Poor quality TV's, furniture, and kitchenettes. Shower was ok.

Value

59/100
126 reviews

"Fairly good value for money. High priced breakfast. Affordable food."

Rated 73/100 based on reviews from couples.

"Beautiful architecture. Luxurious Hotel."

Service

81/100
105 reviews

"Efficient, friendly service with a nice reception."

Location

75/100
67 reviews

"Good location, close to public transport. Average parking." Standard parking prices.

Breakfast

74/100
51 reviews

"Tasty yet pricey breakfasts."

Cleanliness

57/100
48 reviews

"Cleanliness is lacking in rooms and bathrooms. Clean hotel facilities."

Room

55/100
147 reviews

"Rooms are large and clean enough, with great views." Poorly maintained rooms with badly rated beds and furniture, and problems with bathroom cleanliness. Old rooms, with unsatisfactory minibars. air conditioning and TV's. Shower was ok.

Value

51/100
38 reviews

"Fairly good value for money. High priced breakfast."

Comfort

44/100
70 reviews

"Poor beds, with complaints about A/C and noise. Spacious rooms."

Wellness Area

28/100
6 reviews

"Wellness & sports facilities could be improved."

Rated 78/100 based on reviews from families.

"Great desserts & fruits. Tasty breakfast."

Location

85/100
46 reviews

"Great location with good parking availability."

Service

83/100
72 reviews

"Friendly service and great reception. Room service is average."

Breakfast

74/100
38 reviews

"Tasty breakfast."

Cleanliness

59/100
35 reviews

"Room cleanliness is acceptable."

Room

52/100
77 reviews

"Rooms amply-sized and moderately tidy with excellent views." Badly maintained rooms, uncomfortable beds, and deficient A/C.

Comfort

44/100
39 reviews

"Rooms are moderately-sized but uncomfortable with poor beds and air conditioning."

Rated 74/100 based on reviews from business travelers.

"Spacious rooms. Fantastic service."

Service

81/100
27 reviews

"Friendly service."

Location

81/100
21 reviews

"Great location."

Breakfast

71/100
10 reviews

"Tasty breakfast."

Food

56/100
15 reviews

"Poor menus and okay food."

Vibe

55/100
6 reviews

"Decent vibe."

Room

55/100
37 reviews

"Room is all right." Rooms are poorly maintained and cleaned, with poorly rated beds.

Value

54/100
10 reviews

"Fairly good value for money."

Cleanliness

54/100
23 reviews

"Buildings are reasonably clean, but less well kept up rooms."

Rated 77/100 based on reviews from solo travelers.

"Good access to airport. Great location."

Location

85/100
18 reviews

"Great location with good parking availability."

Service

77/100
26 reviews

"Fantastic service."

Breakfast

71/100
5 reviews

"Tasty breakfast."

Cleanliness

64/100
14 reviews

"Room cleanliness is acceptable."

Bar

64/100
7 reviews

"Standard bar."

Value

62/100
9 reviews

"Fairly good value for money."

Food

59/100
7 reviews

"Food is all right."

Room

57/100
40 reviews

"Rooms are somewhat clean but have fantastic views." Badly-maintained rooms with poor beds.

Rated 74/100 based on reviews from all travelers.

"Good budget hotel. Close to London City Airport. Great location."

WiFi

86/100
7 reviews

"Good wifi quality."

Location

84/100
235 reviews

"Great location. Average parking." Near to public transport and the airport. Far from city centre but reasonably close to shopping. Affordable parking.

Service

80/100
375 reviews

"Professional, friendly service, and great reception and management." Poorly rated housekeeping and restaurant service. Room service is average. Booking process should be better organized.

Breakfast

72/100
155 reviews

"Tasty yet pricey breakfasts."

Room

61/100
440 reviews

"Rooms are large and clean enough, with great views." Poorly maintained rooms with poorly cleaned bathrooms and uncomfortable beds. Rooms needing updating with poor quality A/C and minibars. Poor quality TV's, furniture, and kitchenettes. Shower was ok.

Cleanliness

60/100
186 reviews

"Cleanliness is lacking in rooms and bathrooms."

Value

59/100
124 reviews

"Fairly good value for money. High priced breakfast. Affordable food."

Rated 71/100 based on reviews from couples.

"Beautiful architecture. Good access to airport."

Service

82/100
101 reviews

"Efficient, friendly service with a nice reception."

Location

77/100
65 reviews

"Good location, close to public transport. Average parking." Standard parking prices.

Breakfast

74/100
50 reviews

"Tasty yet pricey breakfasts."

Cleanliness

57/100
48 reviews

"Cleanliness is lacking in rooms and bathrooms. Clean hotel facilities."

Room

56/100
143 reviews

"Rooms are large and clean enough, with great views." Poorly maintained rooms with badly rated beds and furniture, and problems with bathroom cleanliness. Old rooms, with unsatisfactory minibars. air conditioning and TV's. Shower was ok.

Value

51/100
37 reviews

"Fairly good value for money. High priced breakfast."

Comfort

43/100
67 reviews

"Poor beds, with complaints about A/C and noise. Spacious rooms."

Wellness Area

28/100
6 reviews

"Wellness & sports facilities could be improved."

Rated 76/100 based on reviews from families.

"Great desserts & fruits. Great reception."

Location

85/100
46 reviews

"Great location with good parking availability."

Service

83/100
72 reviews

"Friendly service and great reception. Room service is average."

Breakfast

74/100
38 reviews

"Tasty breakfast."

Cleanliness

59/100
35 reviews

"Room cleanliness is acceptable."

Room

52/100
77 reviews

"Rooms amply-sized and moderately tidy with excellent views." Badly maintained rooms, uncomfortable beds, and deficient A/C.

Comfort

44/100
39 reviews

"Rooms are moderately-sized but uncomfortable with poor beds and air conditioning."

Rated 65/100 based on reviews from business travelers.

"Location is great. Good service."

Location

83/100
20 reviews

"Great location."

Service

79/100
24 reviews

"Fantastic service."

Breakfast

72/100
9 reviews

"Tasty breakfast."

Room

56/100
36 reviews

"Rooms and bathrooms are alright." Rooms are poorly maintained and cleaned, with poorly rated beds.

Food

55/100
14 reviews

"Poor menus and okay food."

Value

54/100
10 reviews

"Fairly good value for money."

Cleanliness

53/100
20 reviews

"Buildings are reasonably clean, but less well kept up rooms."

Rated 70/100 based on reviews from solo travelers.

"Great location. Great view."

Location

85/100
17 reviews

"Great location with good parking availability."

Service

78/100
23 reviews

"Fantastic service."

Breakfast

71/100
5 reviews

"Tasty breakfast."

Cleanliness

64/100
14 reviews

"Room cleanliness is acceptable."

Bar

64/100
7 reviews

"Standard bar."

Value

63/100
8 reviews

"Fairly good value for money."

Food

59/100
7 reviews

"Food is all right."

Room

58/100
39 reviews

"Rooms are somewhat clean but have fantastic views." Badly-maintained rooms with poor beds.

Review Semantics by TrustYou

Property description

With a stay at DoubleTree by Hilton Hotel London ExCel in London, you'll be 1.1 mi (1.7 km) from Excel Exhibition Centre and 4.4 mi (7 km) from London Stadium. This 4-star hotel is 5 mi (8 km) from Westfield Stratford City and 5.7 mi (9.1 km) from O2 Arena.

Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's 24-hour room service. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 7 AM to 11 AM for a fee.

Make yourself at home in one of the 287 air-conditioned guestrooms. Complimentary wireless Internet access is available to keep you connected. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.

Distances are displayed to the nearest 0.1 mile and kilometer.

Excel Exhibition Centre - 0.5 km / 0.3 mi
O2 Arena - 4.7 km / 2.9 mi
London Stadium - 7 km / 4.4 mi
Queen Elizabeth Olympic Park - 7.4 km / 4.6 mi
Westfield Stratford City - 8 km / 5 mi
Brick Lane - 8.2 km / 5.1 mi
Financial District - 8.8 km / 5.5 mi
Liverpool Street - 9.3 km / 5.8 mi
The Gherkin - 9.8 km / 6.1 mi
HMS Belfast - 10.3 km / 6.4 mi
Museum of London - 10.4 km / 6.5 mi
Borough Market - 10.4 km / 6.5 mi
Tower of London - 11.2 km / 6.9 mi
King's College London - 11.4 km / 7.1 mi
The Strand - 11.5 km / 7.1 mi

The nearest airports are:
London City Airport (LCY) - 2.9 km / 1.8 mi
Heathrow Airport (LHR) - 100 km / 62.1 mi
Gatwick Airport (LGW) - 85.2 km / 52.9 mi
Stansted Airport (STN) - 52.9 km / 32.8 mi
London (SEN-Southend) - 56 km / 34.8 mi

The preferred airport for DoubleTree by Hilton Hotel London ExCel is London City Airport (LCY).

Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Planning an event in London? This hotel features 882 square feet (82 square meters) of event facilities. Self parking (subject to charges) is available onsite.

Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a terrace. Additional amenities at this hotel include complimentary wireless Internet access and concierge services.

Amenities / Features

  • Check-in: 3:00 PM
  • Check-out: 12:00 PM
  • Minimum age of oldest guest: 18
  • Dry cleaning/laundry service
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Parking (limited spaces)
  • Number of meeting rooms - 2
  • Wheelchair-accessible path to elevator
  • Conference space size (meters) - 82
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Free WiFi
  • Number of bars/lounges - 1
  • Wheelchair-accessible public washroom
  • Designated smoking areas
  • Well-lit path to entrance
  • Assistive listening devices available
  • In-room accessibility
  • Wheelchair accessible parking
  • Free newspapers in lobby
  • Roll-in shower
  • Tours/ticket assistance
  • Accessible bathroom
  • 24-hour fitness facilities
  • Luggage storage
  • Year Built - 2003
  • Total number of rooms - 287
  • Number of floors - 9
  • LGBTQ friendly
  • No rollaway/extra beds available
  • Express check-out
  • Visual alarms in hallways
  • Multilingual staff
  • Business center
  • Handrails in stairways
  • 24-hour front desk
  • Wheelchairs available on site
  • Breakfast available (surcharge)
  • Number of restaurants - 1
  • Wheelchair-accessible meeting spaces/business center
  • Safe-deposit box at front desk
  • Snack bar/deli
  • Laundry facilities
  • Elevator
  • Fitness facilities
  • Conference space
  • Self parking (surcharge)
  • Computer station
  • Terrace
  • ATM/banking
  • Conference space size (feet) - 882
  • Concierge services

Airport & shuttle information

London City Airport

Local shuttle info: not available

Pet friendly?

Service animals are allowed

Service animals are exempt from fees/restrictions

Pets not allowed

not allowed

Misc. fees / Policies

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 17.95 per person (approximately)
  • Self parking fee: GBP 12 per night
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out fee: GBP 10 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
  • Personal protective equipment, including masks and gloves, will be available to guests.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
  • Contactless check-out is available.
  • Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
  • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Cleaning policies

Property is cleaned with disinfectant

Staff wears personal protective equipment

Protective clothing is available to guests

Masks are available to guests

Gloves are available to guests

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Social distancing measures are in place

Individually-wrapped food options are available

Individually-wrapped food options are available for breakfast

Individually-wrapped food options are available for lunch

Individually-wrapped food options are available for dinner

Individually-wrapped food options are available through room service

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Property confirms they are implementing enhanced cleaning measures

About Doubletree Hotels

  • Delicious warm chocolate chip cookies upon check-in
  • HD TV's
  • Free Wi-Fi in public spaces
  • Premium bath products by Crabtree & Evelyn
  • DoubleTree Fitness Guest Rooms
  • Green-Certified Hotels
  • Eforea Spa offers three customized experiences for any guest
  • Select locations offer Made Markets, serving healthier, fresh made options

The Doubletree Hotels highlights above are subject to change without notice.

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