Holiday Inn Brentford Lock An Ihg Hotel

Commerce Road, Brentford TW8 8GA GB
View map Reservations: +44 808 164 1057
4.0 Star property In Brentford (Syon)
IHG launches IHG Way of Clean program: Reduced contact at check-in / reception services; Visible verification of sanitized items in guest rooms; Additional deep cleaning of high touch surfaces, social distancing in public spaces; New standards and service approach to buffets, banquets, room-service and catering.
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08/14/2022 - 08/15/2022
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10 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified reviews of Holiday Inn Brentford Lock An Ihg Hotel

Below are the verified reviews from guests that we have booked in recently:
"Very Accommodating"
Overall score4.0/ 5
Accommodating staff.
(Individual traveller, booked 1 room), from US flag
10-Jan-2022 Verified review, stayed from Fri Jan 07 to Sat Jan 08 2022 at a £72.35 average nightly rate.
"Not Good"
Overall score3.0/ 5
We had to change the booking with a phone call. We were diverted to America without being told, ‘Central Reservations’. The phone call cost £77. My husband paid £14 per night for parking, there were no vacant spaces. When he asked what they would do about it, they said ‘Nothing’. Will never go near this hotel chain again.
(Individual traveller, booked 1 room), from US flag
18-Sep-2021 Verified review, stayed from Fri Sep 17 to Sat Sep 18 2021 at a £101.06 average nightly rate.

Summary of verified reviews

Rated 83/100 based on reviews from all travelers.

Very good hotel for solo travelers. Great location.

Service

82/100
450 reviews

Friendly service in reception, but less friendly in the restaurant. So-so management, housekeeping, and service professionalism. Room service is average. Booking process is sufficient. The bar needs better service.

Location

76/100
305 reviews

Great location. Pricey, inconvenient parking. Excellent sightseeing, restaurants and bars nearby. Adequate access to public transport.

Room

75/100
433 reviews

Big but poorly maintained rooms. Clean rooms, great balconies and views, and nice furniture. Bathrooms are large but with substandard cleaning. Old rooms, with unsatisfactory minibars. air conditioning and TV's. Shower can be a problem.

Cleanliness

73/100
185 reviews

Clean hotel facilities. Rooms are clean, but bathrooms are not.

Breakfast

63/100
221 reviews

Breakfast is decent but expensive.

Amenities

58/100
101 reviews

Hotel building and grounds are alright. Good meeting & event facilities. Terrace is nice but entrance area is not so wonderful. Elevator in need of updating.

Food

52/100
115 reviews

Food is average but the overall dining experience is great. Pricey, subpar menu. Desserts and fruits are so-so, pork dishes are poorly rated.

Value

51/100
132 reviews

Fairly good value for money. Pricey breakfast and dining.

WiFi

41/100
21 reviews

Wifi quality could be improved.

Bar

39/100
28 reviews

Poor bar with subpar drinks. The bar needs better service.

Wellness Area

25/100
6 reviews

Poorly reviewed fitness area.

Rated 81/100 based on reviews from couples.

Awesome terrace. Great dining experience.

Service

84/100
113 reviews

Friendly service in reception, but less friendly in the restaurant. Service professionalism and housekeeping are average.

Room

83/100
129 reviews

Great balconies and excellent furniture in big, clean rooms. Views are great but rooms are poorly-maintained and bathroom is substandard. Shower can be a problem. Standard air conditioning.

Cleanliness

74/100
40 reviews

Clean hotel facilities. Clean rooms.

Location

73/100
94 reviews

Great location. Pricey, inconvenient parking. Adequate access to public transport.

Breakfast

69/100
68 reviews

Breakfast is decent but expensive.

Amenities

58/100
31 reviews

Hotel has an average building, generally, but an excellent conference centre. Awesome terrace.

Vibe

54/100
7 reviews

Decent vibe.

Value

52/100
40 reviews

Fairly good value for money. High priced breakfast.

Food

51/100
31 reviews

Poor menus and okay food.

Bar

37/100
6 reviews

Bar could improve.

WiFi

37/100
7 reviews

Wifi quality could be improved.

Rated 79/100 based on reviews from families.

Great service. Good location.

Service

82/100
103 reviews

Friendly service and great reception. Poorly rated housekeeping and restaurant service.

Location

77/100
68 reviews

Great location. Pricey, inconvenient parking. Reasonably accessible by car.

Cleanliness

66/100
49 reviews

Cleanliness is lacking in rooms and bathrooms. Clean hotel facilities.

Room

64/100
92 reviews

Large, reasonably clean rooms and comfortable beds. Badly maintained rooms, with poor A/C and unclean bathrooms. Shower can be a problem.

Vibe

62/100
9 reviews

Decent vibe.

Breakfast

59/100
56 reviews

Breakfast is average.

Value

50/100
26 reviews

Value for money could be better.

Food

49/100
23 reviews

Food could be better. Desserts & fruits are ok.

Bar

46/100
9 reviews

Bar could improve.

Rated 77/100 based on reviews from solo travelers.

Clean hotel facilities. Clean rooms.

Location

77/100
37 reviews

Great location. Pricey, inconvenient parking.

Service

76/100
51 reviews

Great service, especially at reception.

Cleanliness

75/100
28 reviews

Clean rooms.

Room

71/100
57 reviews

Large, clean rooms with excellent beds. Poor maintenance in rooms and bathrooms. Shower can be a problem.

Breakfast

61/100
21 reviews

Breakfast is average.

Amenities

57/100
15 reviews

Average hotel building.

Vibe

55/100
6 reviews

Decent vibe.

Value

48/100
10 reviews

Value for money could be better.

Rated 74/100 based on reviews from business travelers.

Good meeting & event facilities. Fantastic service.

Location

81/100
21 reviews

Well-located, although unfortunately the parking isn't easy.

Service

77/100
40 reviews

Good, relatively professional service and reception.

Cleanliness

72/100
13 reviews

Clean rooms.

Room

70/100
32 reviews

Rooms are clean but complaints about the bathrooms.

Vibe

62/100
8 reviews

Decent vibe.

Breakfast

60/100
20 reviews

Breakfast is average.

Amenities

57/100
6 reviews

Average hotel building.

Value

52/100
14 reviews

Fairly good value for money.

Food

46/100
12 reviews

Food and menu are not highly reviewed.

Bar

37/100
5 reviews

Bar could improve.

Rated 76/100 based on reviews from all travelers.

Very good hotel for solo travelers. Great location.

Room

74/100
5 reviews

Great room.

Rated 79/100 based on reviews from all travelers.

Very good hotel for solo travelers. Great location.

Service

83/100
442 reviews

Friendly service in reception, but less friendly in the restaurant. So-so management, housekeeping, and service professionalism. Room service is average. Booking process is sufficient. The bar needs better service.

Room

75/100
416 reviews

Large, somewhat clean rooms, great beds, and decent furniture. Bathrooms are large but with substandard cleaning. Poorly-maintained rooms, with substandard A/C and televisions. Great balconies with great views, but there are complaints about the age of the rooms and the minibars. Shower can be a problem.

Location

75/100
294 reviews

Great location. Pricey, inconvenient parking. Excellent sightseeing, restaurants and bars nearby. Adequate access to public transport.

Cleanliness

72/100
183 reviews

Clean hotel facilities. Cleanliness is lacking in rooms and bathrooms.

Breakfast

63/100
215 reviews

Breakfast is decent but expensive.

Amenities

58/100
101 reviews

Hotel building and grounds are alright. Good meeting & event facilities. Terrace is nice but entrance area is not so wonderful. Elevator in need of updating.

Food

52/100
114 reviews

Food is average but the overall dining experience is great. Pricey, subpar menu. Desserts and fruits are so-so, pork dishes are poorly rated.

Value

50/100
127 reviews

Fairly good value for money. Pricey breakfast and dining.

WiFi

44/100
19 reviews

Wifi quality could be improved.

Bar

39/100
28 reviews

Poor bar with subpar drinks. The bar needs better service.

Wellness Area

25/100
6 reviews

Poorly reviewed fitness area.

Rated 80/100 based on reviews from couples.

Awesome terrace. Wonderful sightseeing.

Service

84/100
113 reviews

Friendly service in reception, but less friendly in the restaurant. Service professionalism and housekeeping are average.

Room

83/100
127 reviews

Great balconies and excellent furniture in big, clean rooms. Views are great but rooms are poorly-maintained and bathroom is substandard. Shower can be a problem. Standard air conditioning.

Cleanliness

74/100
40 reviews

Clean hotel facilities. Clean rooms.

Location

74/100
93 reviews

Great location. Pricey, inconvenient parking. Adequate access to public transport.

Breakfast

69/100
68 reviews

Breakfast is decent but expensive.

Amenities

58/100
31 reviews

Hotel has an average building, generally, but an excellent conference centre. Awesome terrace.

Vibe

54/100
7 reviews

Decent vibe.

Value

53/100
39 reviews

Fairly good value for money. High priced breakfast.

Food

51/100
31 reviews

Poor menus and okay food.

Bar

37/100
6 reviews

Bar could improve.

WiFi

37/100
6 reviews

Wifi quality could be improved.

Rated 77/100 based on reviews from families.

Great service. Good location.

Service

82/100
103 reviews

Friendly service and great reception. Poorly rated housekeeping and restaurant service.

Location

76/100
65 reviews

Great location. Pricey, inconvenient parking.

Cleanliness

66/100
48 reviews

Cleanliness is lacking in rooms and bathrooms. Clean hotel facilities.

Vibe

63/100
8 reviews

Decent vibe.

Breakfast

60/100
54 reviews

Breakfast is average.

Room

59/100
88 reviews

Large, reasonably clean rooms and comfortable beds. Badly maintained rooms, with poor A/C and unclean bathrooms. Shower can be a problem.

Value

50/100
26 reviews

Value for money could be better.

Food

49/100
23 reviews

Food could be better. Desserts & fruits are ok.

Bar

46/100
9 reviews

Bar could improve.

Rated 75/100 based on reviews from solo travelers.

Good location. Good service.

Location

77/100
36 reviews

Great location. Pricey, inconvenient parking.

Service

76/100
49 reviews

Great service, especially at reception.

Cleanliness

75/100
28 reviews

Clean rooms.

Room

71/100
53 reviews

Large, clean rooms with excellent beds. Poor maintenance in rooms and bathrooms.

Breakfast

61/100
21 reviews

Breakfast is average.

Amenities

57/100
15 reviews

Average hotel building.

Vibe

55/100
6 reviews

Decent vibe.

Value

46/100
9 reviews

Value for money could be better.

Rated 72/100 based on reviews from business travelers.

Good meeting & event facilities. Fantastic service.

Service

78/100
38 reviews

Good, relatively professional service and reception.

Location

78/100
20 reviews

Well-located, although unfortunately the parking isn't easy.

Cleanliness

72/100
13 reviews

Clean rooms.

Room

69/100
31 reviews

Acceptable rooms - tidy, but bathrooms are not great.

Breakfast

60/100
20 reviews

Breakfast is average.

Vibe

60/100
7 reviews

Decent vibe.

Amenities

57/100
6 reviews

Average hotel building.

Value

52/100
14 reviews

Fairly good value for money.

Food

46/100
12 reviews

Food and menu are not highly reviewed.

Bar

37/100
5 reviews

Bar could improve.

Review Semantics by TrustYou

Property description

Located in Brentford (Syon), Holiday Inn Brentford Lock, an IHG Hotel is within a 10-minute drive of Twickenham Stadium and University of West London. This 4-star hotel is 5.8 mi (9.4 km) from Westfield London Shopping Centre and 7.3 mi (11.7 km) from Royal Albert Hall.

Grab a bite to eat at The Open Lobby, a restaurant which features a bar/lounge, or stay in and take advantage of the 24-hour room service. Buffet breakfasts are served on weekdays from 6:30 AM to 9:30 AM for a fee.

Make yourself at home in one of the 133 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Distances are displayed to the nearest 0.1 mile and kilometer.

University of West London - 3.2 km / 2 mi
Twickenham Stadium - 4.5 km / 2.8 mi
Richmond Park - 5.6 km / 3.5 mi
Eventim Apollo - 7.4 km / 4.6 mi
Cromwell Road - 8.5 km / 5.3 mi
Kensington High Street - 8.6 km / 5.4 mi
Westfield London Shopping Centre - 9.4 km / 5.8 mi
Natural History Museum - 10.2 km / 6.3 mi
Kensington Palace - 10.5 km / 6.5 mi
Imperial College London - 10.5 km / 6.5 mi
Stamford Bridge Stadium - 10.5 km / 6.5 mi
Victoria and Albert Museum - 10.5 km / 6.5 mi
Science Museum - 10.6 km / 6.6 mi
Portobello Road Market - 10.8 km / 6.7 mi
Kensington Gardens - 11.3 km / 7 mi

The nearest airports are:
Heathrow Airport (LHR) - 16.9 km / 10.5 mi
London City Airport (LCY) - 49.4 km / 30.7 mi
Gatwick Airport (LGW) - 77.1 km / 47.9 mi
Luton Airport (LTN) - 56.8 km / 35.3 mi

The preferred airport for Holiday Inn Brentford Lock, an IHG Hotel is Heathrow Airport (LHR).

Featured amenities include complimentary wired Internet access, a business center, and complimentary newspapers in the lobby. Planning an event in Brentford? This hotel features 12743 square feet (1184 square meters) of event facilities. Self parking (subject to charges) is available onsite.

Enjoy recreation amenities such as a fitness center or take in the view from a terrace. Additional features at this hotel include complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Amenities / Features

  • Check-in: 2:00 PM
  • Check-out: 11:00 AM
  • Minimum age of oldest guest: 18
  • Gift shops or newsstand
  • Dry cleaning/laundry service
  • Banquet hall
  • Wheelchair accessible (may have limitations)
  • Ballroom
  • Meeting rooms
  • Conference space size (meters) - 1184
  • Free wired internet
  • Wheelchair-accessible registration desk
  • Television in common areas
  • Free WiFi
  • Number of bars/lounges - 1
  • Braille or raised signage
  • Assistive listening devices available
  • In-room accessibility
  • Wheelchair accessible parking
  • Free newspapers in lobby
  • Roll-in shower
  • Internet access - wireless
  • Wedding services
  • Accessible bathroom
  • Total number of rooms - 133
  • Number of floors - 5
  • LGBTQ friendly
  • Property does not offer onsite COVID-19 testing
  • No rollaway/extra beds available
  • Luggage storage
  • Porter/bellhop
  • Multilingual staff
  • Business center
  • 24-hour front desk
  • Breakfast available (surcharge)
  • Number of restaurants - 1
  • Safe-deposit box at front desk
  • Smoke-free property
  • Snack bar/deli
  • Number of coffee shops/cafes - 1
  • Laundry facilities
  • Elevator
  • Fitness facilities
  • Conference space
  • Self parking (surcharge)
  • Computer station
  • Terrace
  • Conference space size (feet) - 12743
  • Concierge services

Airport & shuttle information

Nearest Airport is Heathrow and the hotel is 6 miles from the Airport. Newly built 4 star hotel. Taxi fare to Airport is about £15.

Is there an airport shuttle? Sorry but no airport shuttle is available.

Pet friendly?

Pets not allowed

Misc. fees / Policies

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 12.95 per person (approximately)
  • Self parking fee: GBP 14 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Up to 2 children 13 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.
  • Contactless check-out is available.
  • Enhanced food service safety measures are in place.
  • Individually-wrapped food options are available through room service.
  • Each guestroom is kept vacant for a minimum of 24 hours between bookings.
  • This property affirms that it follows the cleaning and disinfection practices of We're Good To Go (UK) and Clean Promise (IHG).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Cleaning policies

Property is cleaned with disinfectant

Staff wears personal protective equipment

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Social distancing measures are in place

Individually-wrapped food options are available

Individually-wrapped food options are available through room service

Gap period enforced between guest stays - 24 hours

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Cashless transactions are available

Masks are compulsory at the property

Contactless food service / room service is available

Reservation might be required for some facilities onsite

Food service has been amended for enhanced safety

Property follows regional sanitization guidelines We're Good To Go (UK)

Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

Essential workers only - NO

Property confirms they are implementing enhanced cleaning measures

About Holiday Inn

  • Full-service hotel offering three different experiences: Holiday Inn Express ideal for the business traveler, Holiday Inn Resorts for family fun and relaxation, and the Holiday Inn Club Vacations, suitable for family and friends with spacious accommodations
  • Offering comfort and family-oriented service, children stay and eat free at Holiday Inn properties
  • Free high-speed internet access
  • Restaurants and bars on-site with good food and drinks for all ages
  • Indoor or Outdoor swimming pools based on location
  • Great exercise facilities
  • Based on select properties, Holiday Inn's The Hub is the perfect entertainment spot and gaming area with a media lounge, fire pits, etc.

The Holiday Inn highlights above are subject to change without notice.

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