Best Western London Heathrow Ariel Hotel

118 Bath Road, Hayes UB3 5AJ GB
View map Reservations: +44 808 164 1057
3.0 Star property In Hayes (Hillingdon)
Best Western launches the We Care Clean℠ program: Best Western's We Care Clean program expands upon the brand's trusted and industry-leading I Care Clean® standards, as well as the enhanced cleaning protocols put in place at the onslaught of COVID-19. The We Care Clean program includes heightened and comprehensive cleanliness and social distancing standards - all in an effort to improve safety and reassure customers that Best Western is committed to their health and wellbeing.
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Average
3.5/5

Based on 1890 guest reviews

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  • Free wired Internet
  • Free WiFi
  • Free newspapers in lobby
  • Breakfast available (surcharge)
  • Bar/lounge
  • Smoke-free property
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04/13/2021 - 04/14/2021
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2 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified reviews of Best Western London Heathrow Ariel Hotel

Below are the verified reviews from guests that we have booked in recently:
"Basic clean hotel."
Overall score3.0/ 5
Basic hotel with minimal amenities, clean with large rooms and very friendly staff. Concierge offered discounted car park fee and free toiletries! Thank you!
(Individual traveller, booked 1 room), from GB flag
07-Oct-2019 Verified review, stayed from Thu Oct 03 to Fri Oct 04 2019 at a £68.00 average nightly rate.

Summary of verified reviews

Rated 77/100 based on reviews from all travelers.

"Good business hotel. Close to public transportation and the airport. Fantastic service."

Location

87/100
288 reviews

"Great location. Near to public transport and the airport." Pricey, inconvenient parking. Good area for restaurants and bars, so-so for shopping.

WiFi

84/100
10 reviews

"Good internet service. Average wifi quality."

Service

79/100
348 reviews

"Friendly and professional bar service and reception." Decent waitstaff and management. Good shuttle service. Booking process is sufficient. Housekeeping is satisfactory. Room service is perfect.

Breakfast

76/100
148 reviews

"Reasonably priced, tasty breakfasts."

Value

64/100
156 reviews

"Fairly good value for money. Acceptable breakfast prices." Food is a bit overpriced.

Room

60/100
363 reviews

"Beds and views are impressive, but cleanliness just so-so." Small rooms with poor furnishings and TV's. Mediocre sized, poorly cleaned bathrooms. Old, poorly maintained rooms. Shower can be a problem.

Cleanliness

60/100
112 reviews

"Cleanliness is lacking in rooms and bathrooms." Moderately clean hotel facilities.

Amenities

37/100
63 reviews

"Great entrance area, but outdated facilities. Architecture not so nice." Elevator in need of updating.

Vibe

34/100
81 reviews

"Atmosphere not particularly friendly, giving poor vibes." Hotel could use some updating. Hotel could be more stylish. Pleasant entrance area. Good for business people.

Rated 76/100 based on reviews from couples.

"Pleasant entrance area."

Location

85/100
43 reviews

"Well-located, although unfortunately the parking isn't easy." Near to public transport and the airport.

Breakfast

77/100
26 reviews

"Reasonably priced, tasty breakfasts."

Service

77/100
44 reviews

"Efficient, friendly service with a nice reception."

Value

65/100
24 reviews

"Fairly good value for money. Acceptable breakfast prices."

Cleanliness

62/100
13 reviews

"Room cleanliness is acceptable."

Room

58/100
49 reviews

"Awesome beds, and reasonably clean rooms." Small, old rooms with substandard bathrooms.

Comfort

56/100
36 reviews

"Small rooms with great beds and good noise levels."

Amenities

38/100
9 reviews

"Hotel buildings could use some improvement."

Vibe

31/100
18 reviews

"Vibe is not too good. Hotel could use some updating."

Rated 75/100 based on reviews from solo travelers.

"Location is great. Great service."

Location

88/100
55 reviews

"Great location near the airport."

Service

80/100
65 reviews

"Friendly service and great reception."

Breakfast

74/100
19 reviews

"Tasty breakfast."

Value

66/100
27 reviews

"Fairly good value for money."

Cleanliness

61/100
19 reviews

"Cleanliness is lacking in rooms and bathrooms."

Room

59/100
65 reviews

"Awesome beds, and reasonably clean rooms." Rooms are small, old and lacking maintenance, and bathrooms are badly cleaned.

Amenities

38/100
13 reviews

"Hotel buildings could use some improvement."

Vibe

26/100
12 reviews

"Vibe is not too good. Hotel could use some updating."

Rated 78/100 based on reviews from families.

"Good shuttle service."

Location

87/100
28 reviews

"Great location near the airport."

Service

83/100
35 reviews

"Reception is great with very friendly, helpful service, although restaurant service was only OK."

Breakfast

80/100
18 reviews

"Tasty breakfast."

Value

62/100
14 reviews

"Fairly good value for money."

Cleanliness

61/100
9 reviews

"Room cleanliness is acceptable."

Comfort

59/100
20 reviews

"Small, decently comfortable rooms with excellent beds."

Room

57/100
38 reviews

"Awesome beds, and reasonably clean rooms." Poorly maintained, old, small rooms with poor bathrooms.

Amenities

37/100
8 reviews

"Hotel buildings could use some improvement."

Vibe

29/100
11 reviews

"Vibe is not too good. Hotel could use some updating."

Rated 74/100 based on reviews from business travelers.

"Professional service. Great location."

Location

84/100
16 reviews

"Great location."

Service

76/100
16 reviews

"Service is professional and friendly."

Breakfast

75/100
5 reviews

"Tasty breakfast."

Value

62/100
8 reviews

"Fairly good value for money."

Cleanliness

55/100
6 reviews

"Quite clean."

Comfort

49/100
8 reviews

"Small and uncomfortable rooms."

Room

45/100
18 reviews

"Small rooms with low rated bathrooms."

Rated 76/100 based on reviews from all travelers.

"Good business hotel. Close to public transportation and the airport. Fantastic service."

Location

88/100
19 reviews

"Great location near the airport."

Service

80/100
23 reviews

"Friendly service."

Breakfast

77/100
18 reviews

"Tasty breakfast."

Cleanliness

64/100
13 reviews

"Room cleanliness is acceptable."

Value

64/100
7 reviews

"Fairly good value for money."

Room

53/100
36 reviews

"Decent, if small, rooms with alright cleanliness." Rooms in need of maintenance, with poorly rated bathrooms and furniture.

Vibe

36/100
12 reviews

"Atmosphere is friendly but the vibe is low." Hotel could use some updating.

Rated 74/100 based on reviews from all travelers.

"Good business hotel. Close to public transportation and the airport. Fantastic service."

Location

87/100
5 reviews

"Great location."

Service

78/100
6 reviews

"Fantastic service."

Value

67/100
5 reviews

"Fairly good value for money."

Room

55/100
9 reviews

"Room is all right."

Comfort

55/100
5 reviews

"Comfortable."

Rated 67/100 based on reviews from all travelers.

"Good business hotel. Close to public transportation and the airport. Fantastic service."

Location

83/100
13 reviews

"Great location."

Service

77/100
13 reviews

"Fantastic service."

Value

66/100
8 reviews

"Fairly good value for money."

Comfort

60/100
7 reviews

"Comfortable."

Room

54/100
15 reviews

"Room is all right."

Amenities

35/100
6 reviews

"Hotel buildings could use some improvement."

Rated 71/100 based on reviews from all travelers.

"Good business hotel. Close to public transportation and the airport. Fantastic service."

Location

84/100
9 reviews

"Great location near the airport."

Room

54/100
6 reviews

"Room is all right."

Rated 76/100 based on reviews from all travelers.

"Good business hotel. Close to public transportation and the airport. Fantastic service."

Location

88/100
233 reviews

"Great location. Near to public transport and the airport." Accessible by car, but parking is costly. Good area for restaurants and bars, so-so for shopping.

Service

80/100
296 reviews

"Friendly and professional bar service and reception." Reasonable restaurant, but questionable management. Good shuttle service. Booking process is sufficient. Room service is perfect.

WiFi

79/100
6 reviews

"Good internet service."

Breakfast

74/100
116 reviews

"Reasonably priced, tasty breakfasts."

Value

61/100
131 reviews

"Fairly good value for money. Acceptable breakfast prices." Food is a bit overpriced.

Room

61/100
291 reviews

"Beds and views are impressive, but cleanliness just so-so." Small, outdated rooms in need of better maintenance. Mediocre sized, poorly cleaned bathrooms. People dislike the TVs, A/C, and furniture. Shower can be a problem.

Cleanliness

57/100
90 reviews

"Cleanliness is lacking in rooms and bathrooms." Moderately clean hotel facilities.

Amenities

35/100
50 reviews

"Great entrance area, but outdated facilities. Architecture not so nice." Elevator in need of updating.

Vibe

30/100
59 reviews

"Atmosphere not particularly friendly, giving poor vibes." Hotel could use some updating. Hotel could be more stylish. Pleasant entrance area.

Rated 74/100 based on reviews from couples.

"Pleasant entrance area. Professional service."

Location

86/100
35 reviews

"Great location near the airport. Parking is rare."

Service

77/100
42 reviews

"Efficient, friendly service with a nice reception."

Breakfast

76/100
21 reviews

"Reasonably priced, tasty breakfasts."

Value

63/100
20 reviews

"Fairly good value for money. Acceptable breakfast prices."

Cleanliness

62/100
12 reviews

"Room cleanliness is acceptable."

Room

57/100
44 reviews

"Awesome beds, and reasonably clean rooms." Small, old rooms with substandard bathrooms.

Comfort

56/100
33 reviews

"Small rooms with great beds and good noise levels."

Amenities

38/100
9 reviews

"Hotel buildings could use some improvement."

Vibe

31/100
18 reviews

"Vibe is not too good. Hotel could use some updating."

Rated 75/100 based on reviews from solo travelers.

"Location is great. Good service."

Location

87/100
43 reviews

"Great location near the airport."

Service

79/100
52 reviews

"Friendly service and great reception."

Breakfast

74/100
17 reviews

"Tasty breakfast."

Value

66/100
21 reviews

"Fairly good value for money."

Cleanliness

60/100
15 reviews

"Cleanliness is lacking in rooms and bathrooms."

Room

59/100
51 reviews

"Awesome beds, and reasonably clean rooms." Small, poorly maintained rooms with bathroom cleanliness issues.

Amenities

40/100
9 reviews

"Hotel buildings could use some improvement."

Vibe

26/100
7 reviews

"Vibe is not too good. Hotel could use some updating."

Rated 80/100 based on reviews from families.

"Good shuttle service."

Location

87/100
22 reviews

"Great location near the airport."

Service

84/100
31 reviews

"Friendly service."

Breakfast

80/100
16 reviews

"Tasty breakfast."

Cleanliness

61/100
8 reviews

"Room cleanliness is acceptable."

Value

60/100
11 reviews

"Fairly good value for money."

Room

57/100
31 reviews

"Awesome beds, and reasonably clean rooms." Poorly maintained, old, small rooms with poor bathrooms.

Amenities

35/100
5 reviews

"Hotel buildings could use some improvement."

Vibe

28/100
8 reviews

"Vibe is not too good. Hotel could use some updating."

Rated 75/100 based on reviews from business travelers.

"Great location. Comfortable beds."

Location

86/100
11 reviews

"Great location."

Service

77/100
11 reviews

"Friendly service."

Value

61/100
6 reviews

"Fairly good value for money."

Cleanliness

56/100
5 reviews

"Quite clean."

Comfort

49/100
7 reviews

"Small and uncomfortable rooms."

Room

46/100
14 reviews

"Small rooms with low rated bathrooms."

Review Semantics by TrustYou

Property description

Located in Hayes (Hillingdon), Best Western London Heathrow Ariel Hotel is within a 10-minute drive of Stockley Park and Brunel University. This hotel is 5.1 mi (8.2 km) from Twickenham Stadium and 8.7 mi (14 km) from Windsor Castle.

Satisfy your appetite for lunch or dinner at The Junction Restaurant, a restaurant which specializes in international cuisine, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 6 AM to 10 AM for a fee.

Make yourself at home in one of the 184 air-conditioned rooms featuring flat-screen televisions. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Distances are displayed to the nearest 0.1 mile and kilometer.

Stockley Park - 4.1 km / 2.5 mi
Twickenham Stadium - 8.2 km / 5.1 mi
Syon House - 8.7 km / 5.4 mi
Syon Park - 9.1 km / 5.6 mi
Brunel University - 9.4 km / 5.9 mi
Bushy Park - 10.2 km / 6.4 mi
Kempton Racecourse - 10.3 km / 6.4 mi
Twickenham Stoop - 10.5 km / 6.5 mi
University of West London - 11.3 km / 7 mi
Ealing Broadway Shopping Center - 11.4 km / 7.1 mi
St Mary's University, Twickenham - 11.7 km / 7.2 mi
Royal Botanic Gardens, Kew - 14 km / 8.7 mi
Windsor Castle - 14 km / 8.7 mi
Eton College - 14.3 km / 8.9 mi
Hampton Court - 14.4 km / 8.9 mi

The nearest airports are:
Heathrow Airport (LHR) - 3.3 km / 2.1 mi
Gatwick Airport (LGW) - 76.4 km / 47.5 mi
London City Airport (LCY) - 57.2 km / 35.5 mi
Luton Airport (LTN) - 58.9 km / 36.6 mi
Stansted Airport (STN) - 105.4 km / 65.5 mi

Featured amenities include complimentary wired Internet access, a business center, and complimentary newspapers in the lobby. Planning an event in Hayes? This hotel has facilities measuring 350 square feet (33 square meters), including a meeting room. A roundtrip airport shuttle is provided for a surcharge at scheduled times, and self parking (subject to charges) is available onsite.

Make use of convenient amenities, which include complimentary wireless Internet access and a banquet hall.

Amenities / Features

  • Check-in: 2:00 PM
  • Check-out: 12:00 PM
  • Minimum age of oldest guest: 18
  • Dry cleaning/laundry service
  • Banquet hall
  • Airport transportation
  • Conference space size (meters) - 33
  • Free wired Internet
  • Free WiFi
  • Assistive listening devices available
  • In-room accessibility
  • Wheelchair accessible parking
  • Free newspapers in lobby
  • Accessible bathroom
  • One meeting room
  • Airport transportation (surcharge)
  • Luggage storage
  • Restaurant
  • Total number of rooms - 184
  • Number of floors - 3
    • Business center
    • Multilingual staff
    • 24-hour front desk
    • Breakfast available (surcharge)
    • Bar/lounge
    • Smoke-free property
    • Safe-deposit box at front desk
    • Snack bar/deli
    • Laundry facilities
    • Elevator
    • Conference space
    • Self parking (surcharge)
    • ATM/banking
    • Wheelchair accessible path of travel
    • Conference space size (feet) - 350

    Airport & shuttle information

    Heathrow Airport next to hotel. Shuttle Bus £4.00 each way, Taxi £12.00, free local stopping bus from main road.

    Local shuttle info: Shuttle visits all terminals and takes approximately 10 minutes. £4.00 per person each way

    Pet friendly?

    Pets not allowed

    No pets allowed. Only registered Guide Dogs

    Misc. fees / Policies

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.

    • Fee for buffet breakfast: GBP 15.95 per person (approximately)
    • Airport shuttle fee: GBP 4.5 per person (one way)
    • Self parking fee: GBP 16 per night
    • Rollaway bed fee: GBP 15.0 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    • This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.
    • One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • This property advises that enhanced cleaning and guest safety measures are currently in place.
    • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
    • Personal protective equipment, including masks and gloves, will be available to guests.
    • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.
    • Contactless check-in and contactless check-out are available.
    • Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
    • Each guestroom is kept vacant for a minimum of 72 hours between bookings.
    • This property affirms that it follows the cleaning and disinfection practices of We're Good To Go (UK) and Clean Promise (IHG).
    • This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).
    • Enhanced food service safety measures are in place.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

    Cleaning Policies

    Property is cleaned with disinfectant

    Staff wears personal protective equipment

    Protective clothing is available to guests

    Masks are available to guests

    Gloves are available to guests

    Shield between guests and staff in main contact areas

    Guests are provided with free hand sanitizer

    Social distancing measures are in place

    Contactless check-in is available

    Individually-wrapped food options are available

    Individually-wrapped food options are available for breakfast

    Individually-wrapped food options are available for lunch

    Individually-wrapped food options are available for dinner

    Individually-wrapped food options are available through room service

    gap period enforced between guest stays 72 hours

    Bed sheets and towels are washed at a temperature of at least 60°C/140°F

    Commonly-touched surfaces are cleaned with disinfectant

    Property confirms they are implementing guest safety measures

    Contactless check-out is available

    Cashless transactions are available

    Masks are compulsory at the property

    Contactless food service / room service is available

    Food service has been amended for enhanced safety

    Property follows regional sanitization guidelines We're Good To Go (UK)

    Property follows sanitization practices of Ecolab (3rd party expert - Global)

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

    Property confirms they are implementing enhanced cleaning measures

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