Holiday Inn Express London Royal Docks Docklands

1 Silvertown Way, London E16 1EA GB
View map Reservations: +44 808 164 1057
3.0 Star property In London (Docklands)
IHG launches IHG Way of Clean program: Reduced contact at check-in / reception services; Visible verification of sanitized items in guest rooms; Additional deep cleaning of high touch surfaces, social distancing in public spaces; New standards and service approach to buffets, banquets, room-service and catering.
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05/06/2021 - 05/07/2021
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3 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified reviews of Holiday Inn Express London Royal Docks Docklands

Below are the verified reviews from guests that we have booked in recently:
"Everything was as expected just a couple of bulbs missing in the room which made it dark."
Overall score4.0/ 5
Everything as expected just a couple of bulbs missing in the room which made it very dark.
(Group coordinator, booked 3 room(s)), from GB flag
22-Dec-2019 Verified review, stayed from Fri Dec 20 to Sun Dec 22 2019 at a £64.36 average nightly rate.

Summary of verified reviews

Rated 79/100 based on reviews from all travelers.

"Good city hotel. Close to public transportation and the train station."

Location

90/100
555 reviews

"Great location. Close to public transport and the train." Good car access, but so-so parking. Far from city centre, but close to good shopping, restaurants, and bars. Parking should be cheaper.

Service

86/100
509 reviews

"Professional, friendly service, and great reception and management." Decent housekeeping, but poor restaurant service. Room service could have been improved.

Breakfast

75/100
493 reviews

"Great and affordable breakfast."

WiFi

65/100
28 reviews

"Regular internet service. Wifi quality could be improved."

Cleanliness

60/100
234 reviews

"Cleanliness is lacking in rooms and bathrooms. Clean hotel facilities."

Room

59/100
620 reviews

"Rooms and beds are adequate. Small rooms and poorly cleaned bathrooms." No views, poor furnishings and substandard room maintenance. Rooms needing updating with poor quality A/C and minibars. Shower can be a problem.

Rated 80/100 based on reviews from families.

"Great shopping."

Location

91/100
199 reviews

"Great location. Close to public transport and the train." Far from city centre, but good shopping nearby. Accessible parking. Parking should be cheaper.

Service

88/100
178 reviews

"Professional, friendly service, good reception, and decent housekeeping."

Breakfast

73/100
194 reviews

"Great and affordable breakfast."

Cleanliness

62/100
67 reviews

"Cleanliness is lacking in rooms and bathrooms. Clean hotel facilities."

Room

56/100
205 reviews

"Room relatively tidy with acceptable beds but minibar and A/C not great." Guests disliked the TVs and furnishing, as well as bathroom cleanliness. Small, outdated rooms in need of better maintenance. Shower can be a problem.

WiFi

50/100
11 reviews

"Wifi quality could be improved."

Vibe

37/100
29 reviews

"Vibe is not too good. Hotel could use some updating." Atmosphere could be friendlier.

Rated 76/100 based on reviews from couples.

"Good accessibility by car. Fair breakfast prices."

Location

92/100
123 reviews

"Good location, but far from city centre." Close to public transport and the train. Good car access, but so-so parking.

Service

77/100
100 reviews

"Efficient, friendly service with a nice reception."

Breakfast

76/100
105 reviews

"Great and affordable breakfast."

Room

56/100
155 reviews

"Beds, room size and cleanliness are alright, but minibars are less highly rated." Complaints about bathroom cleanliness in out-of-date, poorly-maintained rooms. Poor views, furniture, and TV's. Shower can be a problem.

Cleanliness

54/100
66 reviews

"Cleanliness is lacking in rooms and bathrooms. Clean hotel facilities."

Vibe

37/100
14 reviews

"Vibe is not too good. Hotel could use some updating." Atmosphere could be friendlier.

Rated 66/100 based on reviews from solo travelers.

"Train station is close."

Service

88/100
14 reviews

"Friendly service."

Location

88/100
20 reviews

"Great location. Close to public transport and the train."

Breakfast

71/100
13 reviews

"Tasty breakfast."

Cleanliness

57/100
13 reviews

"Room cleanliness is acceptable."

Room

51/100
27 reviews

"Poorly-maintained but decently clean rooms, with okay beds and subpar bathrooms."

Vibe

33/100
8 reviews

"Vibe is not too good. Hotel could use some updating."

Rated 75/100 based on reviews from business travelers.

"Great location. Fantastic service."

Location

90/100
20 reviews

"Great location."

Service

87/100
10 reviews

"Friendly service."

Breakfast

73/100
9 reviews

"Tasty breakfast."

Cleanliness

59/100
9 reviews

"Room cleanliness is acceptable."

Room

47/100
15 reviews

"Rooms and bathrooms are clean enough, but still lacking."

Rated 75/100 based on reviews from all travelers.

"Good city hotel. Close to public transportation and the train station."

Location

92/100
19 reviews

"Good location, close to public transport."

Service

87/100
21 reviews

"Efficient, friendly service with a nice reception."

Breakfast

75/100
22 reviews

"Tasty breakfast."

Comfort

60/100
14 reviews

"Average sized rooms with typical beds, noise and comfort levels."

Cleanliness

59/100
6 reviews

"Room cleanliness is acceptable."

Room

52/100
25 reviews

"Rooms and beds are adequate. Bathroom could be optimized."

Vibe

33/100
5 reviews

"Vibe is not too good."

Rated 72/100 based on reviews from families.

"Great location. Friendly service."

Location

91/100
11 reviews

"Good location, close to public transport."

Service

86/100
13 reviews

"Efficient, friendly service with a nice reception."

Breakfast

73/100
15 reviews

"Tasty breakfast."

Comfort

61/100
9 reviews

"Beds are decent and generally comfortable."

Room

52/100
16 reviews

"Rooms are mediocre with standard beds, however there are complaints about bathrooms."

Food

49/100
6 reviews

"Food could be better."

Rated 77/100 based on reviews from all travelers.

"Good city hotel. Close to public transportation and the train station."

Location

91/100
381 reviews

"Great location. Close to public transport and the train." Good car access, but so-so parking. Far from city centre, but close to good shopping, restaurants, and bars. Parking should be cheaper.

Service

85/100
385 reviews

"Friendly service in reception, but less friendly in the restaurant." Room service could have been improved.

Breakfast

78/100
328 reviews

"Great and affordable breakfast."

WiFi

60/100
20 reviews

"Regular internet service. Wifi quality could be improved."

Cleanliness

58/100
182 reviews

"Cleanliness is lacking in rooms and bathrooms. Clean hotel facilities."

Room

58/100
452 reviews

"Beds, room size and cleanliness are alright, but minibars are less highly rated." Small rooms and poorly cleaned bathrooms. Rooms and furniture show their age, and there's no views to speak of. Shower can be a problem.

Rated 74/100 based on reviews from couples.

"Fair breakfast prices."

Location

92/100
100 reviews

"Great location with good parking availability." Close to public transport and the train.

Service

77/100
86 reviews

"Efficient, friendly service with a nice reception."

Breakfast

75/100
88 reviews

"Great and affordable breakfast."

Room

54/100
126 reviews

"Acceptably sized and clean rooms with below average bathrooms." Lacking maintenance in rooms and poor TV's, minibars, and furniture. Shower can be a problem.

Cleanliness

53/100
55 reviews

"Cleanliness is lacking in rooms and bathrooms." Moderately clean hotel facilities.

Vibe

34/100
8 reviews

"Vibe is not too good."

Rated 82/100 based on reviews from families.

"Great shopping."

Location

94/100
103 reviews

"Great location near lots of shopping." Close to public transport and the train. Decent, but pricey, parking.

Service

88/100
109 reviews

"Efficient, friendly service with a nice reception."

Breakfast

78/100
95 reviews

"Great and affordable breakfast."

Cleanliness

61/100
48 reviews

"Cleanliness is lacking in rooms and bathrooms. Clean hotel facilities."

Room

56/100
118 reviews

"Rooms relatively tidy with acceptable beds, yet small with poor furniture." Complaints about bathroom cleanliness in out-of-date, poorly-maintained rooms. Shower can be a problem.

WiFi

48/100
7 reviews

"Wifi quality could be improved."

Vibe

38/100
13 reviews

"Vibe is not too good. Hotel could use some updating."

Rated 58/100 based on reviews from solo travelers.

"Train station is close."

Location

90/100
17 reviews

"Great location, close to the train station."

Service

88/100
14 reviews

"Friendly service."

Breakfast

72/100
12 reviews

"Tasty breakfast."

Cleanliness

57/100
11 reviews

"Room cleanliness is acceptable."

Room

51/100
23 reviews

"Poorly-maintained but decently clean rooms, with okay beds and subpar bathrooms."

Vibe

33/100
8 reviews

"Vibe is not too good. Hotel could use some updating."

Rated 70/100 based on reviews from business travelers.

"Great location. Fantastic service."

Location

90/100
16 reviews

"Great location."

Service

87/100
9 reviews

"Friendly service."

Breakfast

71/100
6 reviews

"Tasty breakfast."

Cleanliness

59/100
9 reviews

"Room cleanliness is acceptable."

Room

47/100
13 reviews

"Rooms and bathrooms are clean enough, but still lacking."

Rated 82/100 based on reviews from all travelers.

"Good city hotel. Close to public transportation and the train station."

Location

92/100
24 reviews

"Good location, close to public transport."

Service

87/100
16 reviews

"Friendly service."

Breakfast

74/100
20 reviews

"Tasty breakfast."

Cleanliness

64/100
9 reviews

"Cleanliness is lacking in rooms and bathrooms."

Room

58/100
24 reviews

"Rooms are quite clean and beds are standard. Bathroom needs cleaning."

Rated 84/100 based on reviews from families.

"Fantastic service. Friendly service."

Location

91/100
10 reviews

"Good location, close to public transport."

Service

87/100
9 reviews

"Friendly service."

Breakfast

75/100
9 reviews

"Tasty breakfast."

Comfort

60/100
7 reviews

"Beds are decent and generally comfortable."

Room

54/100
12 reviews

"Average rooms with standard beds."

Rated 79/100 based on reviews from couples.

"Great location."

Location

91/100
5 reviews

"Great location."

Comfort

61/100
5 reviews

"Comfortable."

Rated 83/100 based on reviews from all travelers.

"Good city hotel. Close to public transportation and the train station."

Service

88/100
5 reviews

"Fantastic service."

Location

84/100
6 reviews

"Great location."

Breakfast

74/100
6 reviews

"Tasty breakfast."

Comfort

60/100
6 reviews

"Beds are decent and generally comfortable."

Room

51/100
8 reviews

"Average rooms with standard beds."

Rated 67/100 based on reviews from all travelers.

"Good city hotel. Close to public transportation and the train station."

Location

90/100
29 reviews

"Good location, close to public transport."

Service

87/100
19 reviews

"Friendly service."

Breakfast

71/100
23 reviews

"Tasty breakfast."

Cleanliness

60/100
8 reviews

"Quite clean."

Room

50/100
23 reviews

"Rooms are mediocre with standard beds, however there are complaints about bathrooms."

Food

50/100
8 reviews

"Food is all right."

Vibe

31/100
5 reviews

"Vibe is not too good."

Rated 70/100 based on reviews from families.

"Fantastic service. Great location."

Location

90/100
15 reviews

"Good location, close to public transport."

Service

87/100
11 reviews

"Friendly service."

Breakfast

69/100
13 reviews

"Breakfast is average."

Room

47/100
10 reviews

"Room needs to be improved."

Rated 78/100 based on reviews from all travelers.

"Good city hotel. Close to public transportation and the train station."

Location

87/100
39 reviews

"Good location, but far from city centre." Close to public transport and the train.

Service

86/100
35 reviews

"Professional and warm service and acceptable housekeeping."

Breakfast

74/100
48 reviews

"Tasty breakfast."

Cleanliness

63/100
16 reviews

"Room cleanliness is acceptable."

Room

53/100
42 reviews

"Rooms and beds are adequate." Guests complain about furniture and bathrooms.

Vibe

38/100
11 reviews

"Vibe is not too good. Hotel could use some updating."

Rated 76/100 based on reviews from families.

"Tasty breakfast."

Location

90/100
24 reviews

"Good location, close to public transport."

Service

86/100
18 reviews

"Service is friendly, but so-so housekeeping."

Breakfast

73/100
30 reviews

"Tasty breakfast."

Cleanliness

62/100
6 reviews

"Quite clean."

Room

50/100
21 reviews

"Average sized rooms."

Vibe

33/100
5 reviews

"Vibe is not too good."

Rated 81/100 based on reviews from couples.

"Friendly service. Fantastic service."

Location

90/100
7 reviews

"Great location."

Service

85/100
7 reviews

"Friendly service."

Breakfast

78/100
6 reviews

"Tasty breakfast."

Room

52/100
9 reviews

"Room is all right."

Rated 75/100 based on reviews from all travelers.

"Good city hotel. Close to public transportation and the train station."

Location

88/100
28 reviews

"Good location, close to public transport. City centre is hard to reach."

Value

85/100
11 reviews

"Best value for money."

Service

84/100
14 reviews

"Friendly service."

Breakfast

74/100
23 reviews

"Tasty breakfast."

Cleanliness

62/100
7 reviews

"Quite clean."

Room

51/100
23 reviews

"Rooms are mediocre with standard beds, however there are complaints about bathrooms."

Rated 80/100 based on reviews from families.

"Fantastic service. Great location."

Location

89/100
19 reviews

"Good location, close to public transport."

Value

84/100
8 reviews

"Best value for money."

Service

83/100
10 reviews

"Friendly service."

Breakfast

76/100
14 reviews

"Tasty breakfast."

Room

52/100
15 reviews

"Average rooms with standard beds."

Rated 79/100 based on reviews from all travelers.

"Good city hotel. Close to public transportation and the train station."

Location

90/100
10 reviews

"Great location."

Breakfast

76/100
6 reviews

"Tasty breakfast."

Room

53/100
5 reviews

"Room is all right."

Rated 76/100 based on reviews from all travelers.

"Good city hotel. Close to public transportation and the train station."

Location

84/100
7 reviews

"Great location."

Breakfast

71/100
5 reviews

"Tasty breakfast."

Food

52/100
6 reviews

"Food is all right."

Review Semantics by TrustYou

Based on reviews from the last 6 months

4.2
Very Good
73 reviews
reviews
over time
October 2020
35 reviews
November 2020
9 reviews
December 2020
14 reviews
January 2021
10 reviews
February 2021
5 reviews
March 2021
19 reviews

Cleanliness

4.2/5 6 reviews

by TrustYou

Property description

With a stay at Holiday Inn Express London-Royal Docks, Docklands in London (Docklands), you'll be a 2-minute drive from Excel Exhibition Centre and 7 minutes from Westfield Stratford City. This hotel is 3.3 mi (5.4 km) from O2 Arena and 3.5 mi (5.6 km) from London Stadium.

Grab a bite from the snack bar/deli serving guests of Holiday Inn Express London-Royal Docks, Docklands. Wrap up your day with a drink at the bar/lounge. A complimentary breakfast is included.

Make yourself at home in one of the 136 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.

Distances are displayed to the nearest 0.1 mile and kilometer.

Excel Exhibition Centre - 1.9 km / 1.2 mi
O2 Arena - 3 km / 1.9 mi
Queen Elizabeth Olympic Park - 3.9 km / 2.4 mi
Westfield Stratford City - 4.4 km / 2.7 mi
London Stadium - 4.5 km / 2.8 mi
Brick Lane - 6.2 km / 3.8 mi
Financial District - 6.8 km / 4.3 mi
Tower of London - 7.9 km / 4.9 mi
Tower Bridge - 7.9 km / 4.9 mi
Barbican Arts Centre - 8.3 km / 5.1 mi
Museum of London - 8.4 km / 5.2 mi
Borough Market - 8.5 km / 5.3 mi
Liverpool Street - 8.7 km / 5.4 mi
Globe Theatre - 9 km / 5.6 mi
Tate Modern - 9.5 km / 5.9 mi

The nearest airports are:
London City Airport (LCY) - 3.7 km / 2.3 mi
Heathrow Airport (LHR) - 100.5 km / 62.5 mi
Gatwick Airport (LGW) - 77.2 km / 48 mi
Stansted Airport (STN) - 53.9 km / 33.5 mi
Luton Airport (LTN) - 82.8 km / 51.5 mi

The preferred airport for Holiday Inn Express London-Royal Docks, Docklands is London City Airport (LCY).

Featured amenities include a computer station, express check-out, and complimentary newspapers in the lobby. Self parking (subject to charges) is available onsite.

Make use of convenient amenities, which include complimentary wireless Internet access and a television in a common area.

Green sustainability

Yes.

Amenities / Features

  • Check-in: 2:00 PM
  • Check-out: 11:00 AM
  • Minimum age of oldest guest: 18
  • Dry cleaning/laundry service
  • Wheelchair accessible (may have limitations)
  • Luggage storage
  • Free breakfast
  • Express check-out
  • Wheelchair-accessible path to elevator
  • Multilingual staff
  • 24-hour front desk
  • Television in common areas
  • Free WiFi
  • Bar/lounge
  • Assistive listening devices available
  • Total number of rooms - 136
  • Number of floors - 4
  • No cribs (infant beds) available
  • No rollaway/extra beds available
  • Safe-deposit box at front desk
  • In-room accessibility
  • Smoke-free property
  • Snack bar/deli
  • Laundry facilities
  • Roll-in shower
  • Free newspapers in lobby
  • Accessible bathroom
  • Elevator
  • Self parking (surcharge)
  • Computer station

Airport & shuttle information

London City Airport, 10 mins by public transport

Local shuttle info: n/a

Breakfast information

Breakfast is included in all our rates.This is a continental buffet breakfast with hot options (scrambled eggs, baked beans and sausages)

Pet friendly?

Pets not allowed

Only guide dogs

Parking information

£15 for 24 hours

Internet/Wi-Fi

free of charge

Misc. fees / Policies

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Self parking fee: GBP 15 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Up to 2 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
  • Personal protective equipment, including masks, will be available to guests.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.
  • Contactless check-out is available.
  • Individually-wrapped food options are available for breakfast and dinner.
  • Each guestroom is kept vacant for a minimum of 72 hours between bookings.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Cleaning Policies

Hotel currently follows the IHG Way of Clean 5S (five steps). This inlcude 5 steps which focuses on the frequency of cleaning procedures, accurancy of cleaning touch points and key drivers, usage of correct cleaning and disinfecting products in the guest room and lobby area. Hotel follows social distancing guidance in the lobby, elevators and guest are being asked to wear necessary face mask protection. the lobby area is cleaned every day and all touch points are being disinfected every 1h or every 30 min during a pick time. Staff and housekeeping wears specific protection and social distancing measures are putted into place.

Property is cleaned with disinfectant

Staff wears personal protective equipment

Protective clothing is available to guests

Masks are available to guests

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Social distancing measures are in place

Individually-wrapped food options are available

Individually-wrapped food options are available for breakfast

Individually-wrapped food options are available for dinner

Gap period enforced between guest stays - 72 hours

Staff temperature checks are conducted regularly

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

Property confirms they are implementing enhanced cleaning measures

About Holiday Inn Express

  • Free Express Start Breakfast Bar offering eggs, omelets, bacon and sausage, and their signature cinnamon rolls just to name a few
  • Have their own 100% Arabica Smart Roast Coffee
  • Free high-speed internet service in every room
  • eHost Online Concierge Service where guests can learn about hotel amenities, major airlines nearby, up-to-date local weather and even car rental services
  • Perfect for the business traveler on the go, Holiday Inn Express offers 24/7 fax & photocopy services
  • Unlimited free local and toll-free calls

The Holiday Inn Express highlights above are subject to change without notice.

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